Surya-Pan Refúgio Hotel - Super Pet Friendly
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Summary of reviewsSurya-Pan Hotel Refúgio in Campos do Jordão is lauded for its serene setting and stunning natural beauty. Nestled at an altitude of 1730 meters, the hotel offers breathtaking views, particularly of the Pedra do Baú and lush araucaria forests, making it a perfect retreat for relaxation and tranquility. Guests appreciate its tranquil atmosphere, expansive grounds, and proximity to attractions and amenities. The hotel provides a haven for both people and pets, offering excellent accessibility while maintaining privacy and connection with nature.
The breakfast service at Surya-Pan is frequently praised for its impressive variety, freshness, and taste. Guests enjoy a selection of fresh fruits, bread, cakes, and beverages, all served by an attentive and welcoming staff. Although there is a call for more vegan and vegetarian options and minor improvements in service during peak times, the breakfast is considered a delightful start to the day.
Dining at Surya-Pan features the unique Pirilampo food truck, located near the pool area, which, despite its limited options, offers a charming setting that guests enjoy. The lack of a traditional restaurant might be a concern for some, requiring guests to explore local dining options. However, the setting itself contributes positively to the guest experience.
Accommodations at the hotel blend rustic charm with modern comfort. Rooms are spacious and well-equipped, featuring cozy fireplaces and comfortable king-sized beds. While some rooms show signs of aging, they are generally clean and well-maintained. The hotel’s bungalows are especially favored for their comfort and suitability for families. Potential guests should be mindful of the older state of some rooms and distance from main amenities.
Guests frequently commend the staff for their professionalism and friendliness, creating a warm and welcoming atmosphere. The team’s dedication to service, particularly their attention to cleanliness and hospitality extended towards pets, enhances the overall guest experience.
The hotel’s outdoor facilities, particularly the pool area, are popular highlights, offering a serene and visually stunning environment for relaxation. The inclusion of dedicated pet-friendly features adds to its charm. The property is highly regarded for being welcoming to families with children and pets, offering ample outdoor activities and personal touches for special occasions.
While the hotel offers free Wi-Fi, connectivity can be inconsistent, particularly in specific accommodations. Improvements are needed to ensure stronger internet availability across all areas.
Overall, Surya-Pan Hotel Refúgio delivers a memorable experience characterized by its natural beauty, warmth, and accommodating environment for both guests and their furry companions. The hotel’s superb location, excellent service, and delightful amenities make it an ideal choice for those seeking a peaceful escape in nature.
Categories
The breakfast service at Surya-Pan is frequently praised for its impressive variety, freshness, and taste. Guests enjoy a selection of fresh fruits, bread, cakes, and beverages, all served by an attentive and welcoming staff. Although there is a call for more vegan and vegetarian options and minor improvements in service during peak times, the breakfast is considered a delightful start to the day.
Dining at Surya-Pan features the unique Pirilampo food truck, located near the pool area, which, despite its limited options, offers a charming setting that guests enjoy. The lack of a traditional restaurant might be a concern for some, requiring guests to explore local dining options. However, the setting itself contributes positively to the guest experience.
Accommodations at the hotel blend rustic charm with modern comfort. Rooms are spacious and well-equipped, featuring cozy fireplaces and comfortable king-sized beds. While some rooms show signs of aging, they are generally clean and well-maintained. The hotel’s bungalows are especially favored for their comfort and suitability for families. Potential guests should be mindful of the older state of some rooms and distance from main amenities.
Guests frequently commend the staff for their professionalism and friendliness, creating a warm and welcoming atmosphere. The team’s dedication to service, particularly their attention to cleanliness and hospitality extended towards pets, enhances the overall guest experience.
The hotel’s outdoor facilities, particularly the pool area, are popular highlights, offering a serene and visually stunning environment for relaxation. The inclusion of dedicated pet-friendly features adds to its charm. The property is highly regarded for being welcoming to families with children and pets, offering ample outdoor activities and personal touches for special occasions.
While the hotel offers free Wi-Fi, connectivity can be inconsistent, particularly in specific accommodations. Improvements are needed to ensure stronger internet availability across all areas.
Overall, Surya-Pan Hotel Refúgio delivers a memorable experience characterized by its natural beauty, warmth, and accommodating environment for both guests and their furry companions. The hotel’s superb location, excellent service, and delightful amenities make it an ideal choice for those seeking a peaceful escape in nature.
Boutique-style Hotel
Offering a secluded and tranquil setting, this hotel provides a boutique experience with personalized service. Its unique architecture and natural surroundings create a relaxing retreat.
Hotel Taking Steps Towards Sustainability
Positioned as a natural refuge, this hotel emphasizes harmony with its environment. It provides a tranquil escape deeply integrated with the natural landscape of Campos do Jordão.
Family Friendly Hotel
Surya-Pan Hotel Refúgio has a spa. It provides spacious family rooms and activities suitable for all ages, ensuring a comfortable and engaging stay.
Dog Friendly Hotel
This hotel is recognized as a top pet-friendly option, offering expansive lawns for pets to play, dedicated trails, and pools where dogs are permitted. It accommodates large pets and has no breed restrictions, providing a comprehensive experience for dog owners.
Romantic Hotel
The hotel's location provides a tranquil and scenic environment. Suited for couples seeking a peaceful retreat.
Hotel with Outdoor Pool
Located in Campos do Jordão, this hotel features an outdoor pool. It offers a peaceful retreat for travelers.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Guest Reviews
Surya-Pan Hotel Refúgio offers an excellent location for those seeking tranquility and stunning natural beauty in Campos do Jordão. Nestled amidst nature at an altitude of 1730 meters, the hotel provides breathtaking views from every angle, particularly the magnificent Pedra do Baú and lush forests of araucarias. Its serene and peaceful setting makes it an ideal choice for relaxation, providing a strong sense of harmony with the surrounding landscape.
The hotel's proximity to attractions like the Auditorium and the Carde car museum, as well as its easy access to the shops and restaurants of Capivari, enhances its appeal. The landscape is consistently praised for its beauty, with guests enjoying the wonderful space, large property, and extensive greenery. The enchanting scenery, expansive grounds, and tranquil atmosphere make it a fantastic retreat for both people and pets.
Despite being in a secluded location, the hotel remains conveniently accessible by car, ensuring guests enjoy both privacy and connectivity. Whether enjoying the sunset or exploring the trails, the hotel’s vistas leave a lasting impression. The combination of a privileged location, superb landscape, and spacious, comfortable accommodations make Surya-Pan Hotel Refúgio a compelling choice for those looking to unwind and connect with nature.
Surya-Pan Hotel Refúgio receives glowing praise for its breakfast offerings, which many guests describe as varied, delicious, and abundant. Visitors highlight an impressive spread consisting of fresh fruits, bread, cakes, coffees, and juices, often describing it as a standout feature of their stay. The breakfast is noted for its wonderful assortment, with several options to cater to diverse tastes, although some reviews mention a desire for more vegan and vegetarian choices, including plant-based milk and tea.
Guests appreciate the presentation and the freshness of the items, often noting the ample supply and excellent flavor. The attentive and helpful staff also contribute to the positive breakfast experience, enhancing the overall enjoyment. While there's extensive satisfaction regarding the quality and variety, a few reviews suggest room for improvement, citing occasional lapses in replenishing items during peak times and calling for more attention to detail in maintaining hygiene standards.
Overall, the breakfast experience at Surya-Pan is considered a delightful start to the day, with many guests leaving satisfied and eager for more of the hotel's culinary offerings.
Surya-Pan Hotel Refúgio offers a unique dining experience through its charming food truck, which is beautifully situated near the pool area and a small soccer field. Many guests appreciate the picturesque setting and the offerings at the Pirilampo food truck, with some describing their meals as perfect. However, the limited food options can be a drawback for those looking for more variety, especially since the hotel does not provide a traditional restaurant for lunch and dinner. This lack of dining facilities sometimes leaves guests wanting more, citing the food as arriving cold or insufficient on occasion. While the food truck provides a convenient option, the addition of simple meals like pizza or soups at night could greatly enhance the dining experience and differentiate the hotel further. Additionally, guests have noted the necessity of having a car to easily access breakfast, which isn't available at the hotel. The absence of lunch and dinner services, including no room service, encourages guests to venture out for more dining options. Despite these limitations, the unique setting of the food truck remains a highlight for many.
Surya-Pan Hotel Refúgio offers guests a mix of rustic charm and modern comfort in its spacious accommodations. Many visitors praise the rooms for being large and well-equipped, with cozy fireplaces and comfortable king-sized beds that enhance the overall experience. Despite some rooms showing their age, their cleanliness and organization receive positive remarks. The hotel features bungalows that are particularly appreciated for their comfort and family-friendly size, providing guests with a super airy environment that comfortably fits everyone.
While the decor and cleanliness are consistently celebrated, some guests note the older state of certain rooms, including minor issues like loose wooden floors and outdated bathroom facilities. The rooms are spread across a large property, with some located farther from the main amenities such as the pool and restaurant, which can be inconvenient for those seeking proximity to these facilities. Though the accommodations are large and offer a lovely view, some guests find them dark with inadequate lighting, and there are scattered reports of musty smells and inadequate heating.
Overall, Surya-Pan Hotel Refúgio provides a pleasant stay with its spacious and comfortable rooms, an excellent view, and a structure that caters well to both humans and pets. However, potential guests might consider the older conditions in some areas and the distance from certain hotel amenities when planning their visit.
Surya-Pan Hotel Refúgio is frequently praised for its accommodating and spacious rooms, especially when it comes to the beds. Guests have remarked on the king-sized beds, which are described as wonderfully large, incredibly comfortable, and perfect for a restful night's sleep. Though there are some mentions of discomfort due to insufficient pillows and minor maintenance issues, the consensus is that the beds generally provide a pleasant and cozy experience. For those seeking a relaxing retreat with ample bed space, Surya-Pan offers a welcoming ambiance, highlighted by its impressive sleeping arrangements.
Surya-Pan Hotel Refúgio generally offers a clean and well-maintained environment, with spacious and comfortable accommodations that have impressed many guests. Positive remarks highlight the hotel's impeccable room cleaning, which often leaves spaces very clean and smelling fresh. The overall property is described as large and well cared for, creating a pleasant atmosphere enhanced by the surrounding preserved nature. Many guests appreciate the clean rooms and well-maintained facilities.
Despite these positive aspects, some reviews indicate areas for improvement, particularly concerning the pool bathrooms and general cleaning in certain spaces. Issues such as worn towels, superficial cleaning, and residual pet hair have been noted. The breakfast area occasionally suffers from slow maintenance, with tables remaining dirty for extended periods. Additionally, communication with the reception can be sluggish since the rooms lack direct phone access, leading to slower responses via WhatsApp.
Overall, while Surya-Pan Hotel Refúgio maintains a reputation for cleanliness in many areas, specific aspects, particularly related to room maintenance and communal spaces, require attention to enhance the guest experience further.
Surya-Pan Hotel Refúgio has garnered substantial praise for its dedicated and professional staff. Guests frequently highlight the team’s politeness, friendliness, and attentiveness, creating a welcoming atmosphere throughout their stay. Many reviews commend the staff for their exceptional receptiveness and willingness to assist, ensuring that visitors feel valued and well-attended. Whether it’s the housekeeping team’s meticulous attention to cleanliness and organization or the receptionists' warm and courteous demeanor, the hotel's personnel demonstrate a commitment to delivering top-notch service. Particularly noted is their preparedness and enthusiasm in accommodating guests with pets, marking them as differentiating factors in the hospitality experience provided. Overall, the employee excellence at Surya-Pan Hotel Refúgio significantly contributes to guests' satisfaction and enjoyment, reinforcing the hotel's reputation for outstanding service.
Surya-Pan Hotel Refúgio presents a mixed experience when it comes to connectivity. Some guests have appreciated the availability of good Wi-Fi in various areas of the hotel, highlighting its functionality throughout the premises. This offers a reliable connection for those who appreciate staying connected during their travels. Additionally, the ability to communicate with staff via WhatsApp is a modern convenience that orients the hotel towards efficient customer service, enhancing guest experiences in some instances.
However, there are recurring issues concerning Wi-Fi reliability, particularly within specific accommodations such as bungalows. Guests report unstable and slow internet signals, impaired DNS access, and a lack of signal altogether in certain areas, which can be frustrating for those relying on Wi-Fi for work or leisure. These connectivity challenges show that while the hotel strives to offer good internet, improvements are needed to ensure consistent service across all rooms and areas. Nonetheless, free Wi-Fi is available throughout the hotel, offering guests respite where signals remain strong.
Surya-Pan Hotel Refúgio offers a pleasant escape with its standout feature, the swimming pool, which guests often cite as a favorite spot. The pool is beautifully situated in a serene location, providing a refreshing retreat in the full sun. The hotel thoughtfully extends its hospitality to pets, offering a dedicated pet pool, which many guests appreciate. The pool area, along with the hotel’s other outdoor spaces, is praised for being impeccable and well-maintained, adding to the overall leisure experience. The hotel complements its lovely pool area with enticing amenities like guided trails and a delicious breakfast, creating an inviting atmosphere for both relaxation and exploration.
Surya-Pan Hotel Refúgio in Campos do Jordão stands out as a top choice for families traveling with children and dogs. This enchanting retreat offers a unique combination of tranquility and adventure, making it perfect for those seeking peace amidst nature. The completely walled property ensures pets can roam freely and safely, providing a liberating experience for families with furry friends.
Guests frequently commend the hotel's immaculate maintenance and its staff's cordial and attentively welcoming manner. The bungalow accommodations are spacious and comfortable, ideally suited for family stays, allowing everyone—including pets—to relax and enjoy. Surya-Pan is noted for its delicious cuisine, adding to the overall enjoyable experience.
The hotel goes above and beyond to cater to families, even organizing personal events like birthday celebrations complete with cakes, snacks, and decorations. Outdoor activities are abundant, with delightful morning walks offering quality family time. In a region known for its natural beauty, Surya-Pan is recognized as one of the best places to stay, especially for those traveling with dogs, offering a peaceful refuge and an inviting space for loved ones to create cherished memories together.
The outdoor pool at Surya-Pan Hotel Refúgio is frequently highlighted in guest reviews for its unique pet-friendly features. Guests appreciate the dedicated dog pool and accompanying ball pit, ensuring dogs can have a playful experience. The hotel's expansive outdoor area is well-maintained, offering a visually stunning setting with an impressive infinity pool and lush lawns. Kids also have the opportunity to enjoy the pool, making it a versatile attraction for all visitors. Reviews consistently describe the pool as fantastic and simply amazing, noting its cleanliness and the spacious environment for both pets and humans to relax and have fun. Overall, the outdoor facilities at Surya-Pan Hotel Refúgio receive high praise for being both accommodating and aesthetically pleasing.
Surya-Pan Hotel Refúgio stands out as a haven for those traveling with dogs, capturing the essence of what it means to be truly pet-friendly. The hotel allows pets of all sizes to roam freely across its expansive property, including during breakfast, providing an unparalleled sense of freedom and comfort for both pets and their owners. The hotel's commitment to pet hospitality is evident through its thoughtfully designed amenities and activities tailored for canine companions. Guests rave about the hotel's beautiful setting, complete with marked trails and an abundance of green spaces, perfect for relaxing walks and active play.
Billed as a hotel where everyone brings their dogs, the atmosphere is uniquely welcoming, ensuring that pets are embraced as part of the family. Visitors highlight the wonderful staff and stunning views that complement the overall experience of a peaceful retreat in nature. The hotel's structure supports pets at every turn, with charming environments accessible to furry friends. However, a few guests noted a less powerful room heater as a minor drawback in the otherwise delightful setup.
Overall, Surya-Pan Hotel Refúgio offers a remarkable experience for anyone who treasures outdoor beauty and values a place where pets are not just tolerated, but celebrated as central figures of the vacation experience.
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Location
The hotel's proximity to attractions like the Auditorium and the Carde car museum, as well as its easy access to the shops and restaurants of Capivari, enhances its appeal. The landscape is consistently praised for its beauty, with guests enjoying the wonderful space, large property, and extensive greenery. The enchanting scenery, expansive grounds, and tranquil atmosphere make it a fantastic retreat for both people and pets.
Despite being in a secluded location, the hotel remains conveniently accessible by car, ensuring guests enjoy both privacy and connectivity. Whether enjoying the sunset or exploring the trails, the hotel’s vistas leave a lasting impression. The combination of a privileged location, superb landscape, and spacious, comfortable accommodations make Surya-Pan Hotel Refúgio a compelling choice for those looking to unwind and connect with nature.
Breakfast
Guests appreciate the presentation and the freshness of the items, often noting the ample supply and excellent flavor. The attentive and helpful staff also contribute to the positive breakfast experience, enhancing the overall enjoyment. While there's extensive satisfaction regarding the quality and variety, a few reviews suggest room for improvement, citing occasional lapses in replenishing items during peak times and calling for more attention to detail in maintaining hygiene standards.
Overall, the breakfast experience at Surya-Pan is considered a delightful start to the day, with many guests leaving satisfied and eager for more of the hotel's culinary offerings.
Dinner
Rooms
While the decor and cleanliness are consistently celebrated, some guests note the older state of certain rooms, including minor issues like loose wooden floors and outdated bathroom facilities. The rooms are spread across a large property, with some located farther from the main amenities such as the pool and restaurant, which can be inconvenient for those seeking proximity to these facilities. Though the accommodations are large and offer a lovely view, some guests find them dark with inadequate lighting, and there are scattered reports of musty smells and inadequate heating.
Overall, Surya-Pan Hotel Refúgio provides a pleasant stay with its spacious and comfortable rooms, an excellent view, and a structure that caters well to both humans and pets. However, potential guests might consider the older conditions in some areas and the distance from certain hotel amenities when planning their visit.
Beds
Cleanliness
Despite these positive aspects, some reviews indicate areas for improvement, particularly concerning the pool bathrooms and general cleaning in certain spaces. Issues such as worn towels, superficial cleaning, and residual pet hair have been noted. The breakfast area occasionally suffers from slow maintenance, with tables remaining dirty for extended periods. Additionally, communication with the reception can be sluggish since the rooms lack direct phone access, leading to slower responses via WhatsApp.
Overall, while Surya-Pan Hotel Refúgio maintains a reputation for cleanliness in many areas, specific aspects, particularly related to room maintenance and communal spaces, require attention to enhance the guest experience further.
Staff
Wi-Fi
However, there are recurring issues concerning Wi-Fi reliability, particularly within specific accommodations such as bungalows. Guests report unstable and slow internet signals, impaired DNS access, and a lack of signal altogether in certain areas, which can be frustrating for those relying on Wi-Fi for work or leisure. These connectivity challenges show that while the hotel strives to offer good internet, improvements are needed to ensure consistent service across all rooms and areas. Nonetheless, free Wi-Fi is available throughout the hotel, offering guests respite where signals remain strong.
Pool
Family
Guests frequently commend the hotel's immaculate maintenance and its staff's cordial and attentively welcoming manner. The bungalow accommodations are spacious and comfortable, ideally suited for family stays, allowing everyone—including pets—to relax and enjoy. Surya-Pan is noted for its delicious cuisine, adding to the overall enjoyable experience.
The hotel goes above and beyond to cater to families, even organizing personal events like birthday celebrations complete with cakes, snacks, and decorations. Outdoor activities are abundant, with delightful morning walks offering quality family time. In a region known for its natural beauty, Surya-Pan is recognized as one of the best places to stay, especially for those traveling with dogs, offering a peaceful refuge and an inviting space for loved ones to create cherished memories together.
Outdoor Pool
Dog Friendly
Billed as a hotel where everyone brings their dogs, the atmosphere is uniquely welcoming, ensuring that pets are embraced as part of the family. Visitors highlight the wonderful staff and stunning views that complement the overall experience of a peaceful retreat in nature. The hotel's structure supports pets at every turn, with charming environments accessible to furry friends. However, a few guests noted a less powerful room heater as a minor drawback in the otherwise delightful setup.
Overall, Surya-Pan Hotel Refúgio offers a remarkable experience for anyone who treasures outdoor beauty and values a place where pets are not just tolerated, but celebrated as central figures of the vacation experience.
Yes, Surya-Pan Refúgio Hotel - Super Pet Friendly has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Surya-Pan Refúgio Hotel - Super Pet Friendly.
Yes, Surya-Pan Refúgio Hotel - Super Pet Friendly welcomes dogs.
Yes, parking facilities are available at Surya-Pan Refúgio Hotel - Super Pet Friendly.
No, Surya-Pan Refúgio Hotel - Super Pet Friendly doesn't have a gym.
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