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Summary of reviewsFenix Beach Cartagena offers a serene escape just a short boat ride from Cartagena, positioned on the tranquil Tierra Bomba Island. The hotel's setting offers a peaceful, almost exclusive beach experience, providing spectacular views of the beach and the Caribbean Sea, especially magnificent at night with the Cartagena skyline in the background. The private beach is maintained beautifully with ample sunbeds and Balinese beds for guests' relaxation. The hotel delivers a relaxing and picturesque environment with its lush green areas and palm trees. Guests appreciate the hotel's comfortable rooms, excellent service and friendly staff, making it an ideal destination for a quiet retreat or romantic getaway. Minor critiques about views of the industrial harbor are highlighted but are overshadowed by the hotel's many positives.
The bedrooms at the hotel are spacious, stylishly decorated and furnished, often praised for their comfort, cleanliness and coziness. Some rooms, especially villas and bungalows, offer privacy and luxuries like private pools. Despite occasional comments on outdated facilities and cleanliness issues, the overall sentiment towards the rooms remains positive, especially due to the comfortable beds and effective air conditioning.
The breakfast offerings at Fenix Beach Cartagena are generally well-received with guests frequently praising the delicious, varied and generous spread. Highlights include options such as omelettes and fresh tropical offerings. However, some guests have pointed out occasional slow service and a limited variety in breakfast options which require improvement.
Dinner at the hotel also receives mixed yet largely favorable reviews. Meals are often described as delicious and special dining experiences around a bonfire or on the beach sides add a romantic touch. However, there is feedback regarding a limited menu and high prices with some guests also mentioning small portions and slow service. Despite these points, the positive atmosphere created by the restaurant ambiance and friendly staff contributes significantly to overall satisfaction.
Notably, Fenix Beach Cartagena's cleanliness is mostly praised, particularly the spotlessness of the rooms and maintained outdoor spaces. The beach and common areas receive kudos for their cleanliness. However, there were also reports of inconsistencies, specifically with the pool's cleanliness and occasional cases of maintenance issues.
The hotel staff stand out for their exceptional service and friendly demeanor, consistently praised for their hospitality and attentiveness. Personnel such as Ana, Daniel, Jeni and others are often mentioned for their outstanding service, contributing to the warm and welcoming environment of the hotel.
For connectivity, the Wi-Fi service provides mixed experiences, being strongest and most reliable near the reception area but less consistent in rooms and other parts of the hotel. While there are areas for improvement, it generally meets basic browsing needs for many guests.
Guests have also thoroughly enjoyed the hotel’s spa services, noting them as highly relaxing and a significant highlight of their stay. The pool facilities, despite some mixed reviews regarding maintenance, are generally viewed positively, particularly the private pools.
With a mostly beautiful beach praised for its tranquility, cleanliness and wonderful views, Fenix Beach Cartagena stands out as a top option for a relaxing beachside escape, all while providing convenient access to the attractions of Cartagena.
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