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Summary of reviewsQuality Inn & Suites Capitola By the Sea has earned high praise for its excellent and convenient location, tucked away in a quiet area yet still close to the freeway, beach and popular local attractions. The proximity to Santa Cruz and nearby dining options, including the renowned Shadowbrook restaurant, enhances its appeal. The attractively landscaped grounds and inviting pool add to the hotel’s charm, making it a perfect retreat for both short stays and extended visits.
Guest reviews frequently commend the cleanliness and comfort of the rooms, which are described as spacious and well-equipped with amenities such as microwaves, small refrigerators and pleasant balconies. The beds receive particular attention for their comfort, ensuring a restful night's sleep and the serene setting further contributes to a relaxing atmosphere. The breakfast offered is well-organized with continental options like hot waffles, yogurt and various cereals, though some guests wished for more variety and substantial options.
The staff at Quality Inn & Suites Capitola By the Sea are known for their friendliness, professionalism and exceptional service, significantly enhancing the overall guest experience. They are appreciated for their helpfulness and prompt attention to guest needs, reinforcing a welcoming atmosphere.
The hotel's pool, although smaller in size, is consistently praised for its cleanliness and pleasant temperature, making it a popular spot for families during warmer seasons. The overall maintenance of the property, including the beautiful gardens and patios, receives positive remarks, contributing to a charming and homely ambiance.
In summary, Quality Inn & Suites Capitola By the Sea offers clean, comfortable and spacious accommodations in a serene and accessible location, supported by excellent staff and well-maintained facilities. This combination provides a desirable experience for travelers seeking both relaxation and convenience. Show more
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Categories
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis air-conditioned room includes a satellite TV, a work desk, a refrigerator, a microwave and an en suite bathroom.
King Room with Balcony - Non-SmokingThe double room features a tea and coffee maker, a seating area, a safe deposit box, heating and a TV with cable channels. The unit has 1 bed.
King Room - Accessible/Non-SmokingThis double room features a tea and coffee maker, heating and a TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
The Quality Inn & Suites Capitola By the Sea enjoys consistent praise for its excellent and convenient location. The hotel is situated in a quiet area, providing a peaceful retreat tucked away from the main road. Guests appreciate its proximity to the freeway, beach and famous local attractions like the warf area and Capitola Bay, as well as the convenience of being near a variety of dining options, including the beloved Shadowbrook restaurant.
The location makes it easy to access Santa Cruz and other nearby destinations, adding to the overall value for guests. The clean rooms and friendly staff further enhance the experience, making it an ideal choice for both short stays and extended visits. The property also boasts lovely landscaping and a nice pool, augmenting its appeal. This combination of a quiet, yet accessible setting with ample amenities provides a comfortable and enjoyable stay for travelers seeking both relaxation and convenience.
Breakfast
The breakfast at Quality Inn & Suites Capitola By the Sea generally received mixed feedback from guests. Many found it well-organized and appreciated the continental breakfast, mentioning hot waffles, yogurt and various cereals as positive aspects. Some guests noted that the breakfast offered good value and found the service by the staff commendable. However, several reviews highlighted the minimal selection, lack of fresh fruit, eggs and meat, deeming it quite basic and in need of more variety. Guests also pointed out that the breakfast area was small and expressed a desire for more substantial options, such as eggs, bacon and sausage. Overall, while the breakfast was satisfactory for some, others felt it could be improved to match the room price and enhance the overall stay experience.
Rooms
Quality Inn & Suites Capitola By the Sea offers rooms that are consistently praised for their cleanliness and comfort. Many guests appreciated the spaciousness of the rooms, as well as the addition of amenities like a microwave, small refrigerator and pleasant balconies. The rooms and bathrooms are often highlighted as being large, well-equipped and spotless.
The bed comfort was frequently mentioned as a positive aspect, ensuring a restful night's sleep. Guests also found the location to be advantageous, situated in a quiet setting away from the hustle and bustle, yet conveniently close to the freeway and beach.
Despite some minor issues such as occasional odors and outdated elements, the hotel overall met guests' expectations, offering good amenities and well-maintained facilities. The staff received commendations for their friendly and helpful demeanor, contributing to a pleasant stay. The outdoor area was noted for being quiet and beautifully landscaped with lots of plants.
In summary, the Quality Inn & Suites Capitola By the Sea provides clean, comfortable and spacious rooms in a serene location, making it a satisfactory choice for visitors.
Beds
The beds at Quality Inn & Suites Capitola By the Sea have consistently received positive feedback from guests. Frequent mentions highlight the comfort of the beds with phrases like comfortable, very comfortable and extremely comfortable indicating a high level of satisfaction. Guests appreciated the quality of both the beds and the bedding, noting features such as a perfect "King" style bed and great pillows. Additional comments praise the spacious and clean rooms, as well as thoughtful amenities like a reading light over the chair. While a few reviews mentioned the beds being too hard or not comfortable enough, the overwhelming consensus points towards a restful and pleasant sleeping experience.
Cleanliness
Quality Inn & Suites Capitola By the Sea offers a consistently clean and comfortable lodging experience, according to numerous guest reviews. Visitors particularly appreciate the well-maintained and very clean rooms, some even describing them as unexpectedly nice. The pleasant and courteous staff contribute to a welcoming atmosphere, while guests also find the location to be quiet and conveniently situated for excursions around the Monterey Bay area. Many reviews highlight the comfort of the beds and the added convenience of in-room amenities like microwaves and refrigerators.
The hotel grounds, including beautifully maintained gardens and patios, receive positive remarks for their upkeep and charming flower displays. Despite some comments about areas needing more attention, such as the grounds and parking lot and isolated issues like moving rooms due to a cockroach, the overall consensus underscores the property's cleanliness and appeal. The facility is well-kept with a pleasant ambiance that makes guests feel at home, ensuring a comfortable stay.
Staff
Quality Inn & Suites Capitola By the Sea has garnered positive feedback for its commendable staff, attracting guests through their excellent service and friendliness. Many reviewers highlighted the staff's helpfulness and professionalism, particularly praising the welcoming front desk personnel. The team's flexibility and readiness to meet guests' needs were recurrent themes with several pointing out how staff members promptly addressed issues and provided assistance, such as helping with room changes or technical difficulties like accessing Wi-Fi.
There is a consistent appreciation for the warm and pleasant demeanor displayed by the staff and management, which significantly enhances the overall experience. Specific mentions were made about the owner and various front desk employees who stood out for their exceptional kindness and accommodating nature. Despite a minor mention of less friendly staff, the overwhelming consensus points to a team that is not only available when needed but also contributes positively to the guest experience through their outstanding customer service and interpersonal skills.
Pool
The pool at Quality Inn & Suites Capitola By the Sea receives consistent praise for its cleanliness and pleasant temperature. Guests frequently highlight the pool's warmth, describing it as perfectly warm for swimming, while also noting its inviting appearance. Despite its smaller size, many visitors found it enjoyable and well-maintained. Families, especially children, appreciated the pool area, which remained a delightful spot during warmer seasons. However, it's worth noting that the pool can be closed during certain seasons, which might be a downside for some. The pool complements the overall quiet and comfortable ambiance of the property, which boasts easy access to the nearby beach and town.
Yes, Quality Inn & Suites Capitola By the Sea has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Quality Inn & Suites Capitola By the Sea.
No, Quality Inn & Suites Capitola By the Sea doesn't allow dogs.
No, parking facilities aren't available at Quality Inn & Suites Capitola By the Sea.
No, Quality Inn & Suites Capitola By the Sea doesn't have a gym.