Hotel Chacao Cumberland
Caracas
10.49191100,
-66.86760500
,
Av Santa Lucia Con Av Principal Del Bosque Chacaito
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Summary of reviewsHotel Chacao Cumberland is highly regarded for its prime location in Caracas, offering guests convenient access to the metro and various transportation hubs. Situated close to shopping centers, restaurants, and the lively Las Mercedes district, the hotel is ideal for travelers looking to explore the city. Guests appreciate the central positioning for errands and city exploration, noting the area as secure with 24-hour security measures. The hotel stands out as a clean, welcoming refuge supported by friendly staff and comfortable accommodations at competitive pricing, though some facilities may require modernization.
The rooms at Hotel Chacao Cumberland receive consistent praise for their spaciousness, comfort, and cleanliness. Guests highlight the large, well-lit rooms and comfortable beds with soft pillows that ensure restful sleep. Despite occasional issues with odor and soundproofing, the overall sentiment remains positive. Visitors benefit from well-maintained amenities, contributing to a relaxing stay.
Cleanliness is another commendable aspect, with excellent hygiene reported throughout the hotel. The immaculate conditions of the rooms and the attention to detail by courteous and attentive staff enhance the guest experience. Though there are isolated concerns, such as ventilation issues and elevator guidance, the general cleanliness and service align well with the value offered by the hotel.
The staff at Hotel Chacao Cumberland receive high praise for their attentive and helpful service. Guests frequently commend the employees' dedication, excellent communication skills, and proficiency in English, which greatly aid international visitors. The staff's kindness and efficiency create a welcoming atmosphere, enhancing overall guest satisfaction.
While the free Wi-Fi service covers rooms and common areas, reviews indicate mixed experiences regarding its reliability and coverage. Some guests report good value and performance, yet others face occasional disruptions and difficulties with access. Improving coverage and reliability could further enhance the guest experience.
Finally, the hotel's beds are consistently praised for their comfort and cleanliness, with guests enjoying restful sleep thanks to delightful blankets and soft pillows. Despite minor points for improvement, such as pillow updates, the overall impression remains positive, emphasizing the relaxing and convenient environment. With its central location, excellent service, and comfortable accommodations, Hotel Chacao Cumberland stands as a favorable option for travelers seeking a satisfying stay.
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The rooms at Hotel Chacao Cumberland receive consistent praise for their spaciousness, comfort, and cleanliness. Guests highlight the large, well-lit rooms and comfortable beds with soft pillows that ensure restful sleep. Despite occasional issues with odor and soundproofing, the overall sentiment remains positive. Visitors benefit from well-maintained amenities, contributing to a relaxing stay.
Cleanliness is another commendable aspect, with excellent hygiene reported throughout the hotel. The immaculate conditions of the rooms and the attention to detail by courteous and attentive staff enhance the guest experience. Though there are isolated concerns, such as ventilation issues and elevator guidance, the general cleanliness and service align well with the value offered by the hotel.
The staff at Hotel Chacao Cumberland receive high praise for their attentive and helpful service. Guests frequently commend the employees' dedication, excellent communication skills, and proficiency in English, which greatly aid international visitors. The staff's kindness and efficiency create a welcoming atmosphere, enhancing overall guest satisfaction.
While the free Wi-Fi service covers rooms and common areas, reviews indicate mixed experiences regarding its reliability and coverage. Some guests report good value and performance, yet others face occasional disruptions and difficulties with access. Improving coverage and reliability could further enhance the guest experience.
Finally, the hotel's beds are consistently praised for their comfort and cleanliness, with guests enjoying restful sleep thanks to delightful blankets and soft pillows. Despite minor points for improvement, such as pillow updates, the overall impression remains positive, emphasizing the relaxing and convenient environment. With its central location, excellent service, and comfortable accommodations, Hotel Chacao Cumberland stands as a favorable option for travelers seeking a satisfying stay.
Business Hotel
This hotel has a central location and offers comfortable guest rooms. It provides meeting rooms that can accommodate up to 150 people for meetings and events.
Hotel with Gym
Offers a fitness center for guests looking to maintain their exercise routine while traveling. Provides easy access to nearby attractions.
4-Star Hotel
This hotel offers comfortable rooms with air conditioning, private bathrooms, and free WiFi. It provides a fitness center, two restaurants, and room service. The location is near Chacaito Boulevard and a metro station.
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Hotel Chacao Cumberland offers guests a prime location that stands out among many attributes. Situated conveniently near the metro and various transportation hubs, it allows for easy access to the vibrant city of Caracas. Guests appreciate its central positioning close to shopping centers, restaurants, and the lively Las Mercedes district, known for its bars and malls like Tolon. The location is not only central for carrying out errands in Caracas but also practical for those looking to explore the city. Visitors consistently highlight the area as being secure and safe, supported by security measures operating around the clock. Although the neighborhood might feel less inviting at night, the hotel itself remains a clean, nice, and welcoming refuge with friendly staff and comfortable accommodations. With competitive pricing and impeccable service, it is a practical choice for travelers looking to stay in the heart of the city. The combination of excellent location, cleanliness, and commendable service makes it a favorable option, even if its facilities may not be the most modern.
Visitors to Hotel Chacao Cumberland have expressed mixed feelings about the breakfast experience. While some guests appreciated the quality, noting that it was abundant and excellent, others mentioned the service as chaotic with limited options. The timing of breakfast service, from 7:00 to 10:00 AM, may not be convenient for early risers, though the buffet-style was praised by some. Confusion over whether breakfast is included in the room rate has been a point of contention, with several guests mentioning unexpected charges. Recent changes have seen breakfast offered for free, a point positively received by guests. Despite the praise for customer service, some found the breakfast lacking in variety and value, suggesting better alternatives might be found outside the hotel. Overall, while there are commendable aspects, clarity on availability and inclusion could improve guest satisfaction.
Hotel Chacao Cumberland offers rooms that are consistently praised for their spaciousness and comfort. Guests frequently highlight the large, well-lit rooms as a key feature, providing ample space for a relaxing stay. The beds are described as extremely comfortable, with soft pillows that contribute to a restful night's sleep. Cleanliness is another strong point, with many reviews mentioning that the rooms are well-maintained and everything functions as expected, including lights, TV, and hot water facilities. The central location of the hotel is greatly appreciated, making it convenient for guests to explore the area.
However, there are some areas that could use improvement. A few guests noted that the rooms had an unpleasant odor and that the windows were not soundproof, which can be an issue given the hotel's busy surroundings. Some guests also mentioned that the room interiors could benefit from renovation and that there were instances of dust on the sheets. Despite these occasional concerns, the overall sentiment reflects a positive experience, with the comfortable rooms being a highlight for many guests.
Hotel Chacao Cumberland offers a welcoming environment with spacious rooms that deliver excellent comfort. Guests consistently praise the beds, describing them as extremely comfortable with delightful blankets and soft pillows, ensuring a restful night's sleep. The cleanliness is a standout feature, with both beds and towels meticulously maintained. Although there is a minor note on the pillows needing an update, the overall impression of the rooms remains positive due to their size and cleanliness. Positioned centrally, this hotel combines convenience with a genuinely relaxing and quiet space for its visitors.
Hotel Chacao Cumberland generally receives positive feedback regarding its cleanliness, with many guests highlighting the excellent hygiene observed throughout their stay. Visitors praise the super clean facilities, well-maintained rooms, and comfortable beds, which are evident across the hotel. The convenient location near the metro and ease of access to various attractions are also noted as advantages, alongside the comfort and appealing atmosphere of the rooms. Furthermore, the hotel's staff is commended for being courteous and attentive.
However, a few reviews mention areas for improvement. Some guests experienced issues with ventilation, reporting a damp smell in certain rooms, and there were occasional concerns about carpets being unclean. The hotel's elevators caused some confusion, prompting suggestions for better guidance. While the overall cleaning services are praised, isolated incidents—such as unprepared rooms or bathrooms in need of more thorough cleaning—were noted. Despite these critiques, guests generally find the cleanliness and service satisfactory, aligning well with the value offered.
Hotel Chacao Cumberland is praised across numerous guest reviews for its remarkably attentive and helpful staff. Visitors frequently mention the high level of support they receive from employees across various roles in the hotel, including receptionists such as Greisy and other staff members like Mr. Pacheco. This dedication to service extends to addressing every request with kindness and efficiency, contributing to the hotel's excellent reputation for hospitality.
The staff's friendliness and warm treatment enhance guests' experiences, making them feel welcomed and valued. The hotel team is noted not only for their attentiveness but also their excellent communication skills, with several members proficient in English, which greatly assists international visitors.
In addition to commendable service, guests also appreciate the excellent attention they receive throughout their stay, whether at the front desk or during breakfast at the restaurant. This consistent quality of service is underscored by the staff's polite and honest demeanor, further enhancing the overall guest experience.
Conveniently located, the hotel offers comfortable and spacious rooms, with the added flexibility of early check-in when possible. Such accommodations reflect the staff's disposition to meet guests' needs promptly and effectively, leaving a lasting positive impression.
Hotel Chacao Cumberland provides an essential Wi-Fi service, but guest reviews suggest mixed experiences regarding its reliability and coverage. While it is accessible in the hotel's rooms and common areas, the connection quality and speed are reported to be inconsistent. Some guests noted that the internet works very well and offers good value for money. However, others pointed out difficulties with the connection, such as the need for vouchers, and occasional disruptions, particularly during early mornings when the Wi-Fi is reportedly turned off. It appears that the internet connection is more stable in the reception and restaurant areas, offering guests a more reliable browsing experience there compared to in-room access. Overall, the hotel offers essential internet service, but improvements in coverage and reliability could enhance the guest experience.
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Location
Breakfast
Rooms
However, there are some areas that could use improvement. A few guests noted that the rooms had an unpleasant odor and that the windows were not soundproof, which can be an issue given the hotel's busy surroundings. Some guests also mentioned that the room interiors could benefit from renovation and that there were instances of dust on the sheets. Despite these occasional concerns, the overall sentiment reflects a positive experience, with the comfortable rooms being a highlight for many guests.
Beds
Cleanliness
However, a few reviews mention areas for improvement. Some guests experienced issues with ventilation, reporting a damp smell in certain rooms, and there were occasional concerns about carpets being unclean. The hotel's elevators caused some confusion, prompting suggestions for better guidance. While the overall cleaning services are praised, isolated incidents—such as unprepared rooms or bathrooms in need of more thorough cleaning—were noted. Despite these critiques, guests generally find the cleanliness and service satisfactory, aligning well with the value offered.
Staff
The staff's friendliness and warm treatment enhance guests' experiences, making them feel welcomed and valued. The hotel team is noted not only for their attentiveness but also their excellent communication skills, with several members proficient in English, which greatly assists international visitors.
In addition to commendable service, guests also appreciate the excellent attention they receive throughout their stay, whether at the front desk or during breakfast at the restaurant. This consistent quality of service is underscored by the staff's polite and honest demeanor, further enhancing the overall guest experience.
Conveniently located, the hotel offers comfortable and spacious rooms, with the added flexibility of early check-in when possible. Such accommodations reflect the staff's disposition to meet guests' needs promptly and effectively, leaving a lasting positive impression.
Wi-Fi
No, Hotel Chacao Cumberland doesn't have any pool.
No, a spa isn't available at Hotel Chacao Cumberland.
No, Hotel Chacao Cumberland doesn't allow dogs.
No, parking facilities aren't available at Hotel Chacao Cumberland.
Yes, Hotel Chacao Cumberland has a gym.
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