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Summary of reviewsMercure Cardiff North Hotel garners high praise for its combination of convenience and tranquility. Its quiet location, accessible from major highways like the M4 and a short drive from Cardiff city centre, makes it an attractive choice for various visitors, including those visiting local universities or hospitals. Ample and secure parking, along with convenient access to public transport, add to its appeal, particularly for travelers with cars.
Guests widely appreciate the breakfast service, noting its excellent variety and quality. The buffet includes both hot and continental options with items suited for diverse dietary preferences. Despite minor issues like occasional food temperature problems and a canteen-like ambiance, breakfast remains a standout feature.
Dinner service also receives commendations for good value and quality, featuring delicious dishes such as curry, pizza and burgers. The restaurant staff are attentive to dietary needs, although menu options can be somewhat limited and service occasionally slow.
Rooms at the hotel are spacious, clean and well-appointed, featuring comfortable beds, modern bathrooms and practical amenities like large flat-screen TVs and tea and coffee making facilities. Despite some minor maintenance issues, overall room quality is a key strength. Cleanliness is consistent across guest rooms and common areas, further enhancing the guest experience.
The hotel staff receive high marks for their friendliness, helpfulness and professionalism. Guests frequently mention attentive service and positive interactions with the front desk and reception teams.
Complimentary WiFi is generally reliable, supporting both leisure and work needs, although a few guests experienced connectivity issues. The hotel's parking facilities are praised for being ample and secure with free parking adding to guest satisfaction.
Family-friendly services and amenities are appreciated with spacious rooms and special arrangements for children and celebratory occasions. However, occasional disturbances from other guests and a need for more storage space are noted.
Lastly, the beds are a particular highlight, often described as comfortable and spacious, contributing to a restful stay. The hotel's modern decor and high-quality amenities solidify its reputation as a clean, comfortable and well-maintained establishment, despite occasional debates over its four-star rating.
Overall, Mercure Cardiff North Hotel is a well-rounded choice for a variety of travelers, offering a pleasant stay with attentive service and excellent facilities. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This property has a Green Key certification, demonstrating a commitment to sustainable practices. They have focused on reducing their carbon footprint.
Dog Friendly Hotel
This hotel welcomes pets. It provides a comfortable stay for guests and their four-legged companions.
Business Hotel
This hotel offers essential business amenities and services. It is located in close proximity to the city center.
Accessible Hotel
This hotel provides wheelchair-accessible facilities and rooms with wheelchair-accessible bathrooms. It offers a pool complex with an indoor area and a gym.
4-Star Hotel
This hotel is one of the best Cardiff 4 star hotels according to guest satisfaction.
Family Friendly Hotel
Hotel with Parking
Room Types
Classic Double RoomBoasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.
Classic Twin RoomBoasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.
Privilege King RoomBoasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.
Accessible Classic Double RoomThe double room features a tea and coffee maker and garden views.
Guest Reviews
7.7
Good
Location
Mercure Cardiff North Hotel offers a location that balances convenience with tranquility. Guests frequently highlight its quiet, secluded setting, which provides a peaceful retreat while still being readily accessible from major highways, including the M4. The hotel is especially appreciated for its proximity to Cardiff city centre, being just a short 10-15 minute drive away, making it easy for visitors to explore the city's attractions, dining and shopping areas.
Several reviews indicate that the hotel's location is particularly convenient for those visiting family or attending university events with Cardiff Metropolitan University and University of Wales hospital nearby. Business travelers find the hotel well-suited for their needs, as it's easy to find and offers good access to the motorway.
For those with cars, the hotel offers safe and convenient parking, adding to its appeal. Public transport is also accessible with bus routes providing a reasonable alternative for reaching the city centre without the need for a car.
While some guests noted that the hotel is a bit out of the way and more suited for those with transport, others appreciated the lower costs associated with its slightly removed location compared to city-centre accommodations.
Overall, Mercure Cardiff North Hotel is praised for its quiet, convenient location, making it a practical choice for a variety of visitors, whether they are in Cardiff for leisure, business or visiting nearby universities and hospitals.
Breakfast
At Mercure Cardiff North Hotel, breakfast seems to be a focal point for many guests, drawing a range of comments that lean heavily towards the positive. Most visitors praise the breakfast buffet for its excellent variety, featuring both hot and continental options. Descriptors like "good selection," "tasty," and "delicious" are commonly used, indicating a generally high level of satisfaction.
Many reviews highlight that the breakfast offers good value for money, despite some guests finding it on the pricier side with costs mentioned around £12.50 to £18.00. Nevertheless, the quality and variety often lead guests to deem it worth the expense. Freshness and quick replenishment of food items are frequently noted, ensuring that guests have access to hot and well-presented dishes.
The presence of vegetarian options and plant-based milk further enhances the appeal for guests with specific dietary preferences. Items like "quorn vegan sausages" and well-maintained fruit salads cater to a diverse audience.
However, the breakfast experience is not without its shortcomings. Some guests encountered issues with the temperature of the food, reporting that certain items were either cold or had been left out too long. There are also occasional mentions of certain breakfast items being overcooked or dry. A few reviews pointed out a lack of clarity and labeling for gluten-free options and other specific dietary requirements.
In terms of ambiance, while many found breakfast to be lovely, a few felt it had a canteen-like feel. Moreover, there are occasional complaints about the coffee machine and a shortage of tables during peak times.
Despite these minor issues, the general consensus is that the Mercure Cardiff North Hotel offers a hearty and enjoyable breakfast with a wide enough selection to cater to various tastes, making it a notable part of the hotel experience.
Dinner
The dinner experience at Mercure Cardiff North Hotel generally received positive feedback, emphasizing good value and quality. Many guests found the food, including dishes like curry, pizza and burgers, to be delicious and well-prepared. The evening meals were often praised for being of a good standard and reasonably priced with particular highlights including the excellent Cajun burger and salt and pepper calamari.
However, the restaurant service was sometimes criticized for being slow and there were numerous mentions of limited menu options. Some guests were disappointed by the restaurant being closed during their stay without prior notice, which forced them to rely on room service. The ambience in the dining area received mixed reviews with some describing it as dated or canteen-like.
Despite occasional issues with specific dishes and the high prices of certain items like wine, the overall sentiment towards the food quality was positive. The staff were generally noted for their attentiveness and accommodating nature, particularly in dealing with dietary requirements.
In summary, while there are some areas that could benefit from improvement, such as service speed and menu variety, the majority of guests appreciated the good quality and value of the meals at the Mercure Cardiff North Hotel.
Rooms
Mercure Cardiff North Hotel offers an array of rooms that generally impress with their spaciousness, cleanliness and modern amenities. Many guests appreciated the comfortable, well-maintained beds and tasteful decor throughout. The rooms were often described as large and bright, adding to the relaxation of the stay. Accessible rooms are available and the hotel staff proved responsive when issues arose, like moving guests to different rooms when needed.
The bathrooms did not go unnoticed with several mentions of lovely, modern facilities and excellent showers. Despite some isolated issues with room maintenance, such as faulty air conditioning, noisy bathroom fans and occasional spots of mold, the overall impression was positive. The rooms were frequently noted for being spotless and freshly renovated, providing all necessary amenities, including tea and coffee making supplies and large flat-screen TVs.
However, the lighting in some rooms was found lacking, causing a dim atmosphere and some experienced noise disruptions from both the air conditioning units and other guests. Yet, these concerns did not significantly detract from the overall guest experience, reinforcing the hotel's reputation for comfortable and aesthetically pleasing accommodations.
Beds
The reviews for Mercure Cardiff North Hotel highlight exceptional comfort, particularly regarding the beds. Guests overwhelmingly describe the beds as comfortable, spacious and clean. Many reviews specifically note the large size of the beds with frequent mentions of king-size and super king-size options. The terms comfy, very comfy and super comfy are repeatedly used, suggesting a high level of satisfaction with the quality of sleep. Reviewers also appreciate the rooms for being spacious and modern, contributing to an overall comfortable stay.
However, there are occasional mentions of beds being too firm or too soft for some guests' preferences. A few reviews highlight issues with old or uncomfortable mattresses, though these are outliers compared to the overwhelming positive feedback. Additional practical features like plenty of sockets near the beds and USB sockets are also noted, enhancing the convenience factor.
Overall, the consistent praise for comfortable and spacious beds makes Mercure Cardiff North Hotel a reliable choice for travelers prioritizing rest and relaxation.
Cleanliness
The Mercure Cardiff North Hotel consistently receives praise for its cleanliness across numerous guest reviews. Visitors frequently highlight the hotel's well-maintained and spotless rooms, which are often described as clean, comfortable and modern. The bathrooms also receive commendations for being exceptionally clean. Guests appreciate the hotel's bright and contemporary decor, noting that the rooms are stylish and spacious with clean bedding and fresh towels provided.
Several reviews point out that the cleanliness extends to common areas, including the hotel lobby and dining areas. Hotel staff also garner positive feedback for their friendly and helpful demeanor, contributing to the hotel's welcoming atmosphere, although some reviews note that communal areas, such as corridors and hallways, could benefit from better maintenance.
Despite the largely positive feedback, there are occasional mentions of areas needing improvement, such as dirty carpets in hallways and neglected communal spaces. Additionally, a few guests reported specific cleanliness issues with their rooms, such as dust or leftover items from previous occupants.
Overall, the cleanliness and comfort of the rooms at the Mercure Cardiff North Hotel are consistently highlighted as strong points, making it a commendable choice for travelers seeking a clean and pleasant stay.
Staff
Guests of the Mercure Cardiff North Hotel consistently praised the staff for their friendly, helpful and welcoming demeanor. Many guests noted that the staff were not only efficient and professional but also went out of their way to accommodate requests and resolve issues promptly. Numerous reviews mentioned the attentiveness and politeness of the reception and front desk teams with staff members being described as warm, kind and patient. Specific staff members were highlighted for their exceptional service, making efforts to ensure a pleasant stay for guests.
Despite a few isolated incidents of inattentiveness or unhelpful behavior, the overall sentiment was overwhelmingly positive. Visitors appreciated the personalized touches, such as staff making an effort to converse in Welsh or arranging special breakfast items for guests with dietary restrictions. The professionalism and hospitality of the team made check-in and check-out processes smooth and many guests found their interactions with staff to be a highlight of their stay.
In summary, the staff at Mercure Cardiff North Hotel are frequently commended for their friendliness, professionalism and willingness to assist, contributing significantly to the positive experiences of the hotel’s guests.
Wi-Fi
The Mercure Cardiff North Hotel offers complimentary WiFi to its guests, which is a thoughtful amenity frequently praised in reviews. Many guests reported no issues, highlighting that the internet access was generally fast, reliable and convenient for multiple devices. For work or leisure, the easy accessible hotspots were greatly appreciated. The WiFi's performance was often described positively with some experiencing good connections and smooth usability. However, intermittent reviews cited occasional problems, such as the WiFi being slow or not functioning well. While some guests mentioned not receiving a WiFi code or facing initial connectivity issues, these instances seemed less frequent. Overall, despite some noted areas for improvement, the complimentary WiFi service at Mercure Cardiff North Hotel appears to meet the needs of most visitors.
Parking
The parking situation at Mercure Cardiff North Hotel has garnered mixed feedback from guests. However, the predominant sentiment emphasizes the positives. Guests appreciate the ample, secure and well-managed parking facilities. For many, the convenience of free parking is a significant advantage, often highlighted as a bonus that makes the stay more pleasant. The large car park provides plenty of spaces, eliminating the stress of finding a spot. Additionally, the hotel's location offers easy access to parking, which is included in the stay for many guests, adding to the overall hassle-free experience.
Despite these favorable aspects, some guests noted that there is a parking fee in certain situations, which might come as an extra charge. However, the general consensus reveals that for many, free and convenient parking significantly added value to their visit.
Family
The Mercure Cardiff North Hotel receives mixed feedback regarding family-friendly amenities and services. Positively, many guests highlight the hotel's family-friendly atmosphere with numerous services tailored to families and children. The rooms are described as spacious and comfortable, which is appreciated by families traveling with children and elderly members alike. The hotel provides amenities such as cots, camp beds and chocolates with celebratory banners for special occasions like birthdays, which delighted several guests. The location is deemed ideal for family stays with conveniences and activities accessible.
On the downside, some families experienced disturbances such as children running in the corridors and outside bedroom windows, impacting their comfort and sleep. Additionally, there is a noted need for more storage space and hangers in the rooms for families carrying ample luggage. Despite these drawbacks, the overall sentiment leans towards a positive, family-friendly environment with accommodating staff and sufficient activities for kids, making it a favorable option for families visiting Cardiff.
4 Star
Mercure Cardiff North Hotel presents a mixed but generally positive impression amongst its guests. The consensus highlights the hotel as a very nice, modern and more upmarket establishment than initially expected. It is often described as very clean with newly refurbished and spacious rooms. Guests praise the comfortable beds and efficient, friendly staff, contributing to a great overall stay. The modern decor and high-quality amenities are appreciated, making it a fantastic place for relaxation or a weekend getaway.
Despite these positives, several guests contest the four-star rating, suggesting the hotel fails to meet certain expectations associated with this classification. Some feel the hotel should do much better to justify its rating, citing issues such as the lack of a proper mirror in the bathroom and certain elements that suggest standards may have slipped slightly. The breakfast, although tasty and varied, is considered overpriced by some guests.
Overall, while the Mercure Cardiff North Hotel offers good value for money and meets a high standard in many areas, there are noted discrepancies regarding its four-star status. Nonetheless, it remains a well-rated option within its class and a lovely place to stay.
Business
Mercure Cardiff North Hotel caters effectively to business travelers with a variety of amenities designed to meet their professional needs. The hotel offers a range of business-friendly services, including meeting rooms, conference halls and banquet facilities. Early check-in and hassle-free check-out processes are a plus for busy professionals on tight schedules.
The location is convenient for both work and travel, situated near the M4 and local business areas in Cardiff. The hotel rooms are described as clean and comfortable, featuring essential amenities like useful USB points, desks and chairs that are ideal for working.
Meeting facilities are well-regarded with multiple options for business meetings and events, supported by friendly staff and ample parking space. Additional business amenities include a business center and available equipment, making it a practical choice for corporate stays.
While some rooms are considered basic, the overall functionality and cleanliness make the Mercure Cardiff North Hotel a solid option for business travelers. The accessible facilities and clear accessibility information further enhance its appeal for work trips. Despite a few issues such as occasional noise, the hotel’s convenient location and comprehensive business-oriented services make it a suitable choice for professionals visiting Cardiff.
Accessible
Mercure Cardiff North Hotel appears to offer several amenities that make it accessible for guests with disabilities. Guests have noted that the hotel provides accessible rooms that cater to a variety of needs, including wheelchair accessibility and sufficient space for mobility scooters. The hotel is conveniently located with easy road access and proximity to major motorways, making travel to the nearby city center straightforward.
The property includes facilities such as elevators, though some guests mentioned the ramp to the lift might be steep for wheelchair users. The rooms themselves are spacious and several are located on the ground floor for easier access. Additionally, the hotel is dog-friendly, which is beneficial for guests with guide dogs.
There are, however, a few areas for improvement. Some guests felt there weren't enough disabled parking bays and a few facilities like vanity chairs and bathroom accessories were lacking. Despite these minor issues, the hotel remains a good option for individuals with mobility problems or those needing accessible accommodations.
Luxury
Mercure Cardiff North Hotel elicits high praise for its modern and luxurious accommodations. Guests consistently highlight the exceptional and clean bathrooms, featuring luxury showers and high-end fittings. The rooms are described as spacious, elegant and outfitted with contemporary decor that exudes a chic and stylish vibe. Amenities such as luxury towels, bathrobes, slippers and toiletries add to the overall luxe experience.
The hotel's vibrant and modern interior design is appreciated with many noting the fresh and updated feel throughout the premises. The presence of clean white sheets, a big TV and thoughtful extras like a water warmer and summer duvet contribute to a comforting and indulgent stay.
However, some reviews mention a need for more staff and the dinner service, while good, did not always meet the high expectations set by the hotel's other luxurious offerings. Nonetheless, the general consensus describes Mercure Cardiff North Hotel as delivering a truly luxurious experience with a delightful modern touch.
No, Mercure Cardiff North Hotel doesn't have any pool.
No, a spa isn't available at Mercure Cardiff North Hotel.
Yes, Mercure Cardiff North Hotel welcomes dogs.
Yes, parking facilities are available at Mercure Cardiff North Hotel.
No, Mercure Cardiff North Hotel doesn't have a gym.