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Summary of reviewsQuality Inn & Suites Carlsbad Caverns Area is highly regarded for its strategic location, offering an idyllic base for nature enthusiasts exploring the iconic Carlsbad Caverns and Guadalupe Mountains National Parks. Guests regularly commend the hotel for its excellent location, notable for its close proximity to these breathtaking destinations and convenient access to local attractions like a nearby taqueria. The value and comfort of the accommodations are emphasized, with clean rooms and a welcoming staff enhancing the overall guest experience.
The hotel's breakfast receives positive reviews, appreciated for its ample and diverse options that cater to both sweet and savory preferences. Guests find the breakfast better than average, with hot items such as waffles being particularly well-received. The morning meal is complemented by the friendly and attentive staff, contributing to a satisfying start to the day.
Rooms at the hotel are frequently praised for their spaciousness and comfort. Visitors appreciate the ample room sizes, recently updated furnishings, and the excellent maintenance of the accommodations. The beds are a standout feature, noted for their comfort and adding to a restful stay. While a few guests encountered minor cleanliness issues, the overall consensus is positive, with the cleanliness and comfort of the rooms being a major highlight.
Cleanliness throughout the property is a consistent theme in reviews, with guests noting the pristine condition of both public areas and rooms. The hotel's attention to detail in maintaining a fresh and inviting environment, combined with a quiet ambiance, enhances the overall experience for visitors.
The staff at the hotel is frequently lauded for their exceptional service and friendliness. Guests repeatedly mention the accommodating nature of the team, with specific commendations for individuals like Chelsy Wright and April, who exemplify high standards in customer service. This exemplary service significantly contributes to a memorable and pleasant stay.
While the hotel pool receives mixed reviews, many guests enjoy the space for relaxation and family fun, citing its cleanliness and upkeep as positives. However, there have been instances of dissatisfaction due to temperature and maintenance issues. Despite these occasional setbacks, the pool remains a potential highlight for guests.
Overall, Quality Inn & Suites Carlsbad Caverns Area stands out for its comfortable accommodations, strategic location, and exceptional service, making it a favored choice for travelers exploring the natural and local attractions in Carlsbad. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
King Room - Non-SmokingThis double room offers a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis family room provides a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.
King Suite - Non-SmokingThis suite features a tea and coffee maker and a TV with cable channels.
Queen Suite with Two Queen Beds - Non-SmokingThis suite features a tea and coffee maker and a TV with cable channels.
King Room - Accessible/Non-SmokingThis double room features a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds - Accessible/Non-Smoking This quadruple room offers a tea and coffee maker and a TV with cable channels. The unit has 2 beds.
King Suite - Accessible/Non-SmokingThis suite features a tea and coffee maker and a TV with cable channels.
Suite with Two Queen Beds - Accessible/Non-SmokingThis suite offers a tea and coffee maker and a TV with cable channels.
Guest Reviews
8.3
Very Good
Location
Nestled in a prime spot for nature enthusiasts, the Quality Inn & Suites Carlsbad Caverns Area offers a convenient base for those eager to explore the iconic Carlsbad Caverns and the stunning Guadalupe Mountains National Parks. Guests frequently praise the hotel's excellent location, making it an ideal choice for visitors planning trips to these breathtaking destinations. The proximity to Carlsbad Caverns is particularly highlighted, with many noting the ease of access by a quick drive. Comfort and value are also recurrent themes, with the hotel providing clean accommodations and a friendly, helpful staff that enhances the overall stay. For those interested in local dining options, a mention of a pleasant taqueria across the street adds a touch of local flavor to the experience. Overall, this hotel provides a strategic and comfortable location for visitors exploring both the natural wonders and the vibrant local attractions.
Breakfast
The breakfast at Quality Inn & Suites Carlsbad Caverns Area consistently receives positive feedback from guests. Visitors describe the morning meal as good, with many noting the ample and diverse selection of options available. The breakfast is considered better than average, satisfying both sweet and savory preferences, with several guests highlighting its quality as great. The continental breakfast, including hot items like waffles, is frequently appreciated for its taste and variety. While the offerings are seen as sufficient by American standards, the meal presents a nice selection for guests and is complemented by the hotel's friendly and attentive staff.
Rooms
Visitors to the Quality Inn & Suites Carlsbad Caverns Area consistently praise the hotel for its spacious and comfortable rooms. Many guests appreciated the large room sizes, which provided ample breathing space and comfort, alongside the clean and recently updated furnishings. The beds were frequently noted for their comfort, adding to a restful stay. Cleanliness was another strong point, with numerous reviews highlighting the rooms as very clean and well-maintained. The hotel staff received recognition for their super friendly and outstanding service, with check-ins described as speedy and efficient. Additionally, the location is convenient for those wishing to explore the nearby caverns.
However, not all experiences were flawless, as a few guests encountered cleanliness issues in their rooms, particularly in the bathroom area. Despite this, the overall impression of the hotel remained positive, particularly for those prioritizing space, comfort, and friendly service during their travels in Carlsbad.
Beds
The beds at Quality Inn & Suites Carlsbad Caverns Area have consistently received praise for their comfort. Guests frequently highlight the cozy and comfortable nature of the beds, often mentioning the satisfaction found with both the mattresses and pillows. The property seems to uphold Quality Inn's reputation for providing restful sleep experiences, as many reviews emphasize the beds as being particularly comfortable with descriptions like really comfortable beds and very comfortable with great pillows. Overall, the beds appear to be a standout feature for those seeking comfort during their stay.
Cleanliness
The Quality Inn & Suites Carlsbad Caverns Area is consistently praised for its exceptional cleanliness, offering guests a fresh and inviting environment from the moment they step inside. The hotel stands out with its well-maintained areas, including a pristine dining space that enhances the overall experience. Rooms are described as very clean and comfortable, often featuring beds that promise a restful night's sleep. The property maintains its new and spacious appearance, providing a sense of care and attention to detail. Visitors appreciate the quiet ambiance that contributes to a relaxing stay, and the friendly staff further adds to the welcoming atmosphere. Guests highlight that everything in the hotel is kept in top condition, harmonizing comfort and cleanliness impeccably.
Staff
The Quality Inn & Suites Carlsbad Caverns Area boasts a team of staff members who consistently impress guests with their exceptional service and friendliness. Visitors frequently highlight the accommodating and helpful nature of the entire team, from the front desk to housekeeping and kitchen staff. Guests often express their appreciation for the warmth and hospitality extended to them, noting that the staff's genuine friendliness enhances their overall experience. Particular commendations go to Chelsy Wright and April for their outstanding customer service skills, demonstrating the high standards upheld by the hotel. Overall, the exemplary service provided by the staff significantly contributes to a memorable and pleasant stay at this welcoming establishment.
Pool
At the Quality Inn & Suites Carlsbad Caverns Area, the hotel pool experiences a mix of reviews from guests. Many people highlight the pool as a great space for relaxation and fun, especially noting its cleanliness and the enjoyable time had by families with kids. Some guests express disappointment, however, mentioning instances when the pool was too cold or not in operation. Concerns about cleanliness were noted on several occasions, with guests describing the pool water as green and murky, impacting their ability to fully enjoy the amenity. While the pool has the potential to be a delightful feature of the hotel, maintenance issues at times have detracted from the overall experience.
Yes, Quality Inn & Suites Carlsbad Caverns Area has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quality Inn & Suites Carlsbad Caverns Area.
No, Quality Inn & Suites Carlsbad Caverns Area doesn't allow dogs.
No, parking facilities aren't available at Quality Inn & Suites Carlsbad Caverns Area.
Yes, Quality Inn & Suites Carlsbad Caverns Area has a gym.