Hotel Alcázar de la Reina

Carmona , , Hermana Concepción Orellana, 2 (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Alcázar de la Reina, situated in the heart of Carmona's historic center, impresses guests with its exceptional location. Conveniently close to the town’s ancient sites, narrow streets, squares and historic landmarks, the hotel offers stunning views over the plains, creating a serene retreat amidst the vibrant old town. The building itself, a restored mansion, seamlessly blends historical aesthetics with modern comforts, enhancing its charm. Visitors particularly praise the spacious rooms, swimming pool and excellent on-site dining, combined with the friendly and attentive staff who contribute to a cozy and inviting atmosphere.

The breakfast experience is generally well-received with many guests appreciating the extensive variety and quality of the buffet offerings along with the attentive service. However, the basement location of the breakfast room and occasional inconsistency in some food items attract mixed reviews. Dinner at the hotel garners diverse opinions; while many praise the delicious and well-prepared dishes at the bar and restaurant, others feel the menu could be more varied and moderately priced. Nonetheless, the overall dining experience is pleasant, backed by courteous service.

Rooms at Hotel Alcázar de la Reina are consistently lauded for their spaciousness, cleanliness and stylish decor, providing a comfortable stay. Some minor drawbacks include outdated furnishings and occasional maintenance issues. Despite these, the charming setting and cozy rooms contribute to an overall luxurious feel.

Cleanliness is a standout feature with guests consistently commending the hotel's commitment to maintaining spotless rooms, bathrooms and common areas. The pool area, while visually appealing, has a few maintenance concerns but remains a pleasant spot for relaxation.

The hotel staff are highly praised for their friendliness, professionalism and dedication to enhancing guest comfort. Their warm reception and helpfulness leave a lasting impression on visitors. However, the free Wi-Fi service receives frequent criticism for its poor connectivity and reliability, especially on higher floors.

Parking options are convenient yet somewhat challenging due to narrow garage access and higher costs. Nonetheless, the availability of various parking spots provides a secure solution for guests with vehicles.

The comfort of the beds is another positive aspect with many guests highlighting the quality bedding and spaciousness of the rooms, contributing to restful sleep. Although there are occasional mentions of firmness issues with mattresses and pillows, most guests find the sleeping arrangements satisfactory.

Despite some areas needing improvement, particularly concerning four-star standards and Wi-Fi, Hotel Alcázar de la Reina offers a charming blend of historical elegance and modern comfort, making it a recommended choice for travelers exploring the picturesque town of Carmona and its surroundings.
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Hotel with Swimming Pool

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Room Types
Family Room This air-conditioned room features free Wi-Fi, a TV, a minibar and a safe. The private bathroom includes a hairdryer and free toiletries. This room can accommodate 4 adults or 2 adults + 2 children.

Superior Double or Twin Room Bright, spacious rooms have a classic décor and views of the countryside and the patio. There is a safe, minibar, satellite TV and a private bathroom. An extra bed is available upon request and subject to availability. Surcharges are applicable.

Junior Suite Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a bidet and a hairdryer. This suite is air-conditioned and features a seating area with a TV, a minibar, a coffee machine, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

Standard Twin Room Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. This wheelchair accessible twin room features air conditioning, a seating area with a TV and a roll-in shower. The unit offers 2 beds.

Deluxe Room Offering free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room offers a TV, a minibar, a seating area, a wardrobe as well as pool views. The unit offers 1 bed.

Suite The hot tub is a top feature of this suite. This spacious suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The air-conditioned suite features a TV, a minibar, a coffee machine, a seating area as well as city views. The unit has 3 beds.

Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Carmona's historic center, Hotel Alcázar de la Reina enjoys an exceptional location that's both picturesque and practical for exploring the charming town. Guests rave about the easy access to the historic sites, narrow streets and squares that define this ancient city. The hotel offers stunning views over the plains, providing a serene contrast to the vibrant activity of the old town.

Strategically positioned, the hotel serves as an ideal base for sightseeing in Carmona and is conveniently located for excursions to nearby cities like Sevilla and Cordoba. Despite its centrality, the hotel maintains a quiet atmosphere, allowing visitors to enjoy a restful stay.

The building itself is a beautiful restoration of what seems to be an old mansion, blending historical aesthetics with modern comforts. Facilities including spacious rooms, a swimming pool and excellent on-site dining add to the allure. Guest reviews highlight the friendly and attentive staff, who further enhance the inviting and comfortable experience.

Parking is conveniently available and the hotel's proximity to a range of restaurants, shops and monuments makes it perfect for tourists. Whether visiting for a short stay or using it as a gateway to explore Andalusia, Hotel Alcázar de la Reina is praised for its superb and unbeatable location.

Breakfast
Hotel Alcázar de la Reina offers a breakfast experience that receives mixed reviews from its guests. Many guests praise the breakfast as excellent, fabulous and superb, highlighting the extensive variety of choices available. Key positive notes include the quality of the buffet breakfast, the availability of fresh orange juice and the attentive service provided by the staff. Other guests describe the breakfast as hearty, tasty and commendable for its diverse selections, including options for gluten-free diets and typical local desserts.

However, some guests express concerns about the ambiance of the breakfast room, noting that it is located in the basement and lacks natural light, which detracts from the overall experience. There are also comments about the quality of certain breakfast items, such as artificial juice and cold cooked food. Some reviewers suggest that while the selection is extensive, the quality can be inconsistent with some products described as average or poor.

Overall, the breakfast at Hotel Alcázar de la Reina is generally well-received, especially for its variety and the pleasant service, though there are areas that could be improved to enhance guest satisfaction further.

Dinner
Hotel Alcázar de la Reina offers a mixed dining experience according to guest reviews. On the positive side, many guests were very satisfied with their dining experiences at both the hotel bar and the attached restaurant, frequently praising the delicious and tasty dishes. The menu included tapas and à la carte options, which many found to be excellent and delicious with some highlighting the standout quality of specific items like fish and wok dishes. The ambiance of the restaurant generally received favorable mentions, adding to the overall pleasant dining experience.

However, some guests felt the restaurant was not up to the hotel's standard, citing issues such as expensive prices, small portions and lack of variety, especially for those on a half-board plan. The fixed menu appeared repetitive for some, leading to disappointment. Inconsistencies in meal preparation were also noted with some experiencing overcooked or improperly prepared dishes. Despite these drawbacks, the service provided by the restaurant and bar staff was generally praised, contributing to overall satisfactory dining experiences for many guests.

While some found the dining experience to be less impressive with comments about average or poor quality food, others enjoyed excellent meals and a comfortable atmosphere. Given the diverse feedback, future guests might want to explore both the hotel’s dining options and nearby restaurants for varied culinary experiences.

Rooms
At Hotel Alcázar de la Reina, guests consistently highlight the spaciousness and comfort of the rooms. Visitors frequently praise the cleanliness and stylish decor, contributing to the luxurious feel of the accommodations. Many reviews mention the generous size of the rooms with ample space for luggage and relaxation and the bathrooms are often noted for their good size and cleanliness, although some are described as somewhat outdated with occasional issues like dripping faucets.

Views from the rooms are generally positive with some guests specifically appreciating views of the patio, swimming pool and surrounding plains. The hotel itself is set in a well-restored building that adds to the overall charm and nobility of the four-star experience. Guests find the beds very comfortable and describe the rooms as cozy and inviting.

However, a few minor drawbacks are noted, including some outdated furnishings, occasional musty smells and the need for more thorough room cleaning on occasion. Despite these minor issues, the overwhelming consensus is that the rooms are an excellent place to relax and unwind in the charming setting of Carmona.

Beds
Hotel Alcázar de la Reina offers guests a variety of bed experiences, highlighted predominantly by their comfort and quality. Reviews frequently mention comfortable beds and quality bedding, which contributes to a restful stay. Many guests appreciate the spaciousness and cleanliness of the rooms, coupled with more than comfortable beds making their stays enjoyable.

On the positive side, the beds are often described as "super comfy" or "very comfortable," with the double beds receiving particular praise for their ample size. Some guests emphasize the spacious rooms that complement the comfort of the bedding, indicating well-serviced accommodations overall.

However, there are occasional notes of dissent regarding the firmness of the mattresses and the size of the beds. A few guests found the mattresses to be either too firm or not firm enough and some remarked that the beds could be narrower or smaller than expected. Additionally, there were occasional mentions of the mattresses and pillows being less comfortable and a heavy duvet being a minor inconvenience.

Despite these few reservations, the majority of guest feedback shows that Hotel Alcázar de la Reina generally provides a comfortable and spacious sleeping environment, making it a satisfactory choice for a restful stay.

Cleanliness
Hotel Alcázar de la Reina consistently garners praise for its high levels of cleanliness. Guests remark that the hotel is clean and pleasant with rooms that are not only very clean but also elegant and spacious. Bathrooms receive special mention for being spotless and common areas, including the courtyard and dining spaces, are meticulously maintained.

While some reviews note that certain areas of the hotel appear somewhat outdated and could benefit from refurbishment, the overall cleanliness remains a standout feature. The hotel's commitment to keeping rooms, corridors and public spaces tidy and immaculate is evident in the overwhelming majority of feedback.

The pool area garnered mixed reviews; while some appreciated its cleanliness and comfort, others felt it required more regular maintenance. The hotel’s charm, friendly staff and efficient service further enhance its appeal, ensuring a pleasant and welcoming stay for guests.

Despite a few mentions of areas needing improvement, the general consensus is one of exceptional cleanliness and good upkeep, making Hotel Alcázar de la Reina a recommended choice for travelers seeking a clean and comfortable stay.

Staff
Hotel Alcázar de la Reina is renowned for its exceptional staff. Guests frequently highlight the friendliness and helpfulness of the team, noting their professionalism and attentiveness. Visitors are greeted warmly with the reception staff being especially commendable for providing comprehensive information and assistance. The waiters and breakfast staff also stand out for their kindness and service, contributing to a pleasant dining experience.

Moreover, the staff's proficiency in English makes communication seamless for international travelers. Many reviews mention the staff’s willingness to go above and beyond with personal touches like welcome notes enhancing the overall experience. The night receptionist's kindness and the prompt resolution of issues, such as fixing heating problems, reflect their dedication to guest comfort.

While the vast majority of feedback is positive, a few reviews point out occasional lapses in hospitality. Despite this, the consistent courtesy, professional demeanor and genuine friendliness of most of the staff leave a lasting impression on guests.

Overall, Hotel Alcázar de la Reina's staff are frequently cited as a significant factor in guests’ enjoyable stays, making the hotel a standout choice for those valuing high-quality service.

Wi-Fi
Hotel Alcázar de la Reina offers an array of attractive amenities and a charming atmosphere, but guests have consistently experienced issues with the Wi-Fi. Many have noted that the internet connection is often poor or doesn't work at all, creating difficulties even for basic browsing and streaming services on Smart TVs. The connection is frequently described as weak and sporadic with some guests struggling with slow speeds and complex login procedures. Despite receiving Wi-Fi codes, the service remains unreliable, particularly on the 2nd floor where connectivity issues are more prominent. As a result, the overall internet experience at the hotel tends to fall short of expectations.

Pool
Hotel Alcázar de la Reina offers a charming and visually appealing pool area that adds to its 17th-century palace ambiance. Many guests have found the pool to be a pleasant and cozy spot, providing a great atmosphere for relaxation. The pool itself is described as lovely, superb and even exceptional by some visitors. The combination of the swimming pool and sun loungers in the beautiful Andalusian-style courtyard enhances the overall experience.

However, there are several mentions of cleanliness issues with guests observing pigeon feathers, dirty water and what looked like slimy steps. Maintenance problems were also noted, including the pool being unavailable or partially closed for renovations on occasion. Despite these drawbacks, the pool is generally seen as a quaint and enjoyable feature of the hotel, offering a pleasant place to relax amidst its historic and picturesque setting.

Parking
Hotel Alcázar de la Reina offers various parking options that cater to different needs, but it's worth noting some common points raised by previous guests. The hotel provides paid underground parking for €12 per day, which is convenient and secure, but some guests found the cost to be on the higher side. There are multiple parking options available, including spaces directly in front of the hotel if available.

However, parking can be a bit challenging. Access to the underground garage is described as narrow and awkward, making it difficult for larger vehicles to navigate. The garage seems more suitable for smaller cars and its limited capacity means that spaces can fill up quickly, especially at night. Additionally, parking on a first-come, first-served basis adds an element of uncertainty.

On a positive note, there are enough parking spaces available across from the hotel and good parking options exist despite the limited and sometimes complicated arrangements. The hotel also offers secure bike parking in the garage, enhancing its appeal for cyclists. While parking in Carmona itself can be complicated, the hotel's own parking solutions provide a relatively safe and efficient option for guests.

4 Star
Hotel Alcázar de la Reina offers a mixed experience for those seeking four-star accommodations. While some guests find it worthy of its rating, others highlight areas needing improvement. Guests note that the service staff could benefit from better training to meet the expectations of a four-star hotel. The equipment in the rooms is generally appreciated, but the lack of hot water and the quality of the juice served could be enhanced. Overall, the hotel receives a blend of positive feedback about its facilities, while some services fall short of the anticipated four-star standards.

Historic
Hotel Alcázar de la Reina in Carmona offers guests a unique experience deeply integrated into the city's rich history. Residing in a beautiful historic building, the hotel captures the essence of a bygone era with its classic Andalusian style and noble, elegant ambiance. Guests appreciate its exceptional location in the heart of Carmona's medieval city, just a short walk from the historic center.

The hotel boasts a charm and character that reflect its centuries-old heritage, making it a picturesque choice for visitors. While the interior decor has received mixed reviews, the structure itself is noted for its beauty both inside and out. Its historical features and castle-worthy decoration create a refined atmosphere that enhances the overall experience.

Overall, Hotel Alcázar de la Reina is celebrated for its historical ambiance and magical setting, offering a charming retreat in one of Andalusia's most storied locales.


Yes, Hotel Alcázar de la Reina has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Alcázar de la Reina.

Yes, Hotel Alcázar de la Reina welcomes dogs.

Yes, parking facilities are available at Hotel Alcázar de la Reina.

No, Hotel Alcázar de la Reina doesn't have a gym.

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