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Hampton by Hilton Cartagena

Cartagena de Indias , Bocagrande, Calle 8 Av. San Martin (Show on Map)

8.2

Very Good

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Summary of reviewsHampton by Hilton Cartagena, located in the bustling Bocagrande district, is highly praised for its prime location. Guests value its proximity to the beach, surrounded by dining options, shops and essential services, making it a convenient and secure choice. The hotel is not only perfect for beach enthusiasts but also serves as an excellent base for exploring the historic center.

The hotel’s friendly and attentive staff greatly enhance the overall guest experience. Specific staff members, such as Jennifer, Onecimo and Katherin, receive commendations for their exceptional service, contributing to a positive stay.

Rooms are often described as clean, comfortable and well-maintained, despite some guests finding them on the smaller side. Modern amenities, like mini-fridges and ironing boards, are appreciated, although there are occasional reports of dated furniture and issues with air conditioning. Nonetheless, the high cleanliness standards and the attentive housekeeping staff are consistently praised.

The breakfast experience receives mixed reviews. While many commend the variety, flavor and attentive service, others note a lack of daily variety and occasional overcrowding in the breakfast area. Dinner experiences are similarly mixed with the quality of food often praised but menu variety and cost receiving criticism.

The rooftop pool is celebrated for its stunning views and pleasant atmosphere, although its size and cold water temperature are points of contention. The rooftop bar and pool staff help create a cozy ambiance. The hotel's gym, located on the 17th floor and offering excellent views, is adequately maintained and functional, but its size and limited equipment could be improved.

The hotel's cleanliness extends beyond the rooms to the common areas with COVID-19 protocols well maintained. However, occasional issues like dirty windows and minor cleaning lapses are mentioned.

Wi-Fi services are generally reliable with good connectivity, although some guests report instability in certain areas.

Families find the hotel accommodating with its welcoming environment, though rooms may feel small for larger families. The hotel's location is especially favorable for family vacations, being close to the beach and within walking distance to shopping and dining venues.

Overall, the Hampton by Hilton Cartagena provides a comfortable, clean and conveniently located stay, enhanced by a friendly staff and excellent service, but with some areas for improvement in dining variety, room size and Wi-Fi reliability.
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Hotel near The Beach

Located in Bocagrande, this hotel is near the beach. It provides comfortable accommodations with easy access to the shoreline.

Hotel Taking Steps Towards Sustainability

Certified with ISO 14001 for environmental management and ISO 50001 for energy management, this hotel demonstrates a commitment to internationally recognized sustainability standards. It also participates in Hilton's LightStay program, focusing on measuring and managing environmental impact.

Hotel with Swimming Pool

Located in Bocagrande, this hotel offers a rooftop pool with city views. It provides a comfortable and convenient stay for travelers.

Rooftop Pool Outdoor Pool

Business Hotel

Hampton by Hilton hotels are known for offering reliable business amenities such as free Wi-Fi, business centers, and meeting spaces. They often cater to business travelers seeking convenience and value.

Accessible Hotel

This hotel offers rooms and facilities for disabled guests, wheelchair access, and a lift. Specific accessible areas include the business center, gym, path of travel, path to elevator, public washroom, and registration desk.

Hotel with Gym

This hotel is equipped with a fitness center. It is a great choice for travelers looking for hotels with fitness amenities.

4-Star Hotel

This hotel provides a rooftop pool with city views and comfortable rooms. It is family-friendly and offers easy access to local attractions. The hotel has a fitness center and provides free Wi-Fi.

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Outdoor Pool

Hotel with Rooftop Pool

Room Types

Queen Room - Non-Smoking Features air conditioning, flat-screen cable TV and a private bathroom.

Queen Room with Sofa Bed - Non-Smoking Features air conditioning, flat-screen cable TV and a private bathroom.

Double Room with Two Double Beds - Non-Smoking This twin room features air conditioned, a desk and a wardrobe. A private bathroom is included.

Queen Room with Roll-In Shower - Mobility Access/Non-Smoking This room features air conditioning, a work desk and a flat-screen TV with satellite channels.

Twin Room - Non-Smoking This air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

About Hampton by Hilton Cartagena

License: 28843

Guest Reviews

8.2

Very Good

Location

Situated in the vibrant Bocagrande district of Cartagena, Hampton by Hilton boasts an exceptional location that guests unanimously appreciate. Just steps away from the beach and surrounded by a plethora of dining options, the hotel provides easy access to shopping centers, pharmacies and other essential services, offering both convenience and a sense of security.

With the beach practically at its doorstep and only a short ride away from the historic center, the hotel is perfectly positioned for beach lovers and city explorers alike. The central location in Bocagrande ensures that everything guests might need—whether it's restaurants, shops or nightlife—is within walking distance. The area is known for its modern skyscrapers, providing a dynamic backdrop to the hotel's comfortable and clean accommodations.

The attentive and friendly staff further enhances the guest experience, reflecting the hotel's commitment to quality service. Guests consistently commend the cleanliness of the rooms, the appealing amenities such as the rooftop pool and the delightful breakfast offerings. Overall, Hampton by Hilton Cartagena captures the essence of a well-located, functional and welcoming stay in one of Colombia's most visited destinations.

Breakfast

'Hampton by Hilton Cartagena' offers a breakfast experience that has garnered mixed reviews from guests. On the upside, many guests have praised the breakfast for being very good, delicious, varied and complete. The breakfast is described as international with ample options including hot and cold foods, as well as fresh offerings like fruits and eggs. The staff receive accolades for their friendly and attentive service during breakfast hours. Guests appreciated the breakfast being included in the room price and some found the buffet to meet hotel standards with everything well-prepared and well-presented.

However, other guests have pointed out several areas needing improvement. A recurring criticism is the lack of variety with several comments noting that the breakfast was the same every day. Some described the food as basic or cold with specific references to the limited options and poor quality in some instances. The breakfast room was often cited as overcrowded and chaotic, which detracted from the overall experience. Additionally, there were mentions of delays in replenishing food and maintaining biosecurity measures.

In summary, while the breakfast at 'Hampton by Hilton Cartagena' has its strengths in terms of flavor, variety and attentive service, there are notable areas for improvement, particularly regarding variety, quality and crowd management.

Dinner

At the Hampton by Hilton Cartagena, meal experiences have been a mixed bag according to guest reviews. On the positive side, many commend the food as good with some even describing it as delicious and excellent. Guests who dined at the hotel found the food to be of quality and enjoyed the good dinner options available. Additionally, the service in the restaurant is noted for being excellent, providing an enjoyable dining experience.

However, there are significant points of contention mainly revolving around the menu variety and cost. Several guests mentioned that the menu is simple and lacks variety, an issue exacerbated during stays of multiple nights where dinners became repetitive with options like pizza and sandwiches. Some reviews highlight that the meals, while of good quality, are expensive by Colombian standards and the included dinners were often described as fast food, which many found disappointing. The consistency of the service was also a point of criticism with some noting slow service and instances of mistakes, such as receiving drinks that spilled.

Moreover, the atmosphere and cleanliness of dining areas, particularly the breakfast area, need improvement with mentions of it being uncomfortable and lacking hygiene. In summary, while the food at Hampton by Hilton Cartagena has its high points, addressing the variety, cost and overall service quality would significantly enhance the dining experience.

Rooms

Hampton by Hilton Cartagena receives mixed feedback from guests about their room experiences. Many reviewers praised the cleanliness and comfort, noting that rooms were frequently referred to as clean, well-maintained and comfortable. Some guests were content with the spaciousness of their accommodations, while others appreciated the modern bathrooms and amenities available, such as ironing boards and mini-fridges.

However, numerous guests found the rooms to be quite small, particularly for families and narrow for the price paid. Issues with ventilation, humidity and air conditioning were commonly mentioned with several guests reporting musty smells and noise from malfunctioning AC units. There were also complaints about dated and worn-out furniture, broken fixtures and a general need for renovation. The cleanliness of windows and the overall appearance sometimes fell short of expectations with some guests commenting on dirty windows and walls.

Despite the functional shortcomings, the responsive and friendly staff seemed to help mitigate negative experiences related to room issues. While some rooms had great views and were equipped with modern amenities, others were situated in less favorable locations with views of nearby construction. Unfortunately, amenities like room service were not always available and basic toiletries and sheets were sometimes lacking.

Overall, the hotel offers comfort and cleanliness, but potential guests should be aware of the varying room conditions and sizes that might impact their stay.

Beds

Guest reviews of the beds at Hampton by Hilton Cartagena reveal a mixed yet predominantly positive experience. Many visitors found the beds to be incredibly comfortable with phrases like comfortable beds, great beds and the beds are super comfortable frequently mentioned. The pillows also received praise for their comfort with a few describing the bedding as offering feather-comfort level that's uncommon.

However, some guests did encounter issues, noting that certain mattresses were too soft or old and some beds made a lot of noise. A few guests felt the beds were too small or positioned awkwardly in the room and there were occasional mentions of unclean elements like dirty pillowcases or bedsheets that did not seem fresh. Despite these points, the overall sentiment towards the comfort of the beds leans favorably with many guests appreciating a good night's rest in the hotel’s beds.

Cleanliness

Hampton by Hilton Cartagena receives several compliments regarding its cleanliness and service. Many guests highlight the hotel and facilities as very clean with rooms being consistently noted for their cleanliness and comfort. The cleaning staff and overall housekeeping service are frequently praised for maintaining a high standard with numerous mentions of rooms and bathrooms being spotless and well-maintained.

Guests feel the facilities are both clean and comfortable with organized and neat common areas. The hotel is also described as modern and tidy, contributing to a pleasant experience for visitors. Positive feedback extends to the attention to cleaning protocols, particularly for COVID-19 safety measures.

However, there are a few critiques alongside these positive notes. Some guests report issues such as dirty windows, unclean towels upon check-in and occasional lapses in cleaning routines for rooms and bathrooms. There are mentions of dirty objects, pigeon droppings near windows and inadequate sanitizing routines. Despite these concerns, many guests appreciate the hotel’s efforts to address issues promptly when raised.

In conclusion, while there are areas for improvement, especially regarding some housekeeping details, the overall cleanliness and comfort of Hampton by Hilton Cartagena receive substantial praise from guests.

Staff

The guest reviews for 'Hampton by Hilton Cartagena' present a largely positive perspective on the hotel staff. Guests frequently mentioned their friendly and helpful demeanor, particularly highlighting the attentive service provided by the reception, restaurant and pool staff. Specific names like Jennifer, Onecimo and Katherin were singled out for their excellent assistance and individuals like Mr. Eduardo and Minister Nicolas received praise for their kindness and efficiency. Despite isolated comments on slow check-ins and occasional unfriendly encounters, the majority of reviews emphasized the staff's professionalism, kindness and willingness to assist. The housekeeping staff was noted for maintaining cleanliness, while the overall quality of attention was deemed exceptional by many guests. Although there were mixed reviews regarding reception efficiency, the consensus illustrated a staff that is engaging, diligent and substantially contributes to a positive stay experience.

Wi-Fi

Hampton by Hilton Cartagena receives mixed reviews regarding its WiFi service. Many guests note the WiFi as being good with descriptors like good connection, good internet and quality Wifi being frequently mentioned. There are positive remarks about the WiFi efficiency and reliability, which are particularly highlighted. However, some guests have experienced instability and poor connections, indicating a need for improvement in certain areas. Issues like weak WiFi, average internet that disconnects and WiFi not working on the first floor were occasionally brought up.

While the WiFi appears to function well for a significant number of guests, there is room for enhancement to ensure a consistently reliable experience for all visitors. As for the TV service, numerous reviewers mention problems such as limited channel options, lack of signal and frequent outages, showing a clear need for better maintenance and responsiveness in this area. Overall, while WiFi is a strength, television amenities require attention.

Gym

The gym at Hampton by Hilton Cartagena has received a mix of feedback from guests. Many travelers appreciated that the gym, located on the 17th floor, offers excellent views and is available 24 hours a day. It's well maintained, air-conditioned and functional with good and convenient machines for a workout. However, several guests noted its very small size and a limited number of machines. Some felt that it could benefit from an additional rack of weights and mentioned that the air conditioning sometimes did not work. Despite these limitations, the gym's cleanliness and maintenance standards were generally commended.

Pool

Hampton by Hilton Cartagena boasts a rooftop pool on the 17th floor that has received mixed feedback from its guests. Reviewers often highlight the pool's excellent views, calling it a "great rooftop pool" with a "nice view" and "pleasant swimming environment." It's often noted that the pool area is generally clean and well-maintained with staff described as "super friendly" and "attentive."

However, the pool's small size is a frequent point of contention among reviewers. Many describe the pool as "small" or "very small," adding that it can get crowded quickly, especially given the number of guests. The lack of shaded areas and sun loungers is another drawback, leaving guests exposed to the sun.

Temperature complaints also come up with several guests noting that the pool water is often very cold. Despite these downsides, the overall ambiance around the pool is often described as "cozy" and "peaceful," and the accompanying bar and views are well-appreciated.

Though some reviews mention inconsistencies related to cleanliness and maintenance, the general consensus suggests that the pool area is a highlight primarily because of its stunning views and the quality of service provided by the pool staff.

Beach

Hampton by Hilton Cartagena boasts an enviable proximity to the beach, making it a great choice for beach lovers. Guests appreciate that it's just a block or two away from various beautiful beaches with some mentioning it takes merely a couple of minutes to reach the shore. The convenience extends to nearby malls, shopping places and restaurants, enhancing the overall experience. While the direct beachfront location and views of the sea are praised, there are some mentions of ongoing construction work near the beach, which may affect aesthetic impressions. Although the beaches nearby are generally praised, it's noted that they might not always be ideal for swimming and the quality of beach towels provided could be improved. Despite these minor drawbacks, the hotel's location near the sea remains a significant highlight for its guests.

Family

'Hampton by Hilton Cartagena' is recognized for its family-friendly ambiance, making it an ideal spot for families on vacation. The hotel provides a conducive environment for families, highlighted by its perfect layout and strong family-oriented atmosphere. Guests frequently note that it’s a great place for a family stay with suitable rooms and amenities that facilitate ease for elderly people and convenience for children.

While some guests found the rooms a bit small for larger families and noted the absence of family suites, the overall sentiment remains positive. Families appreciate the amenities and the safe, welcoming environment. The hotel's location and price are also highlighted as favorable aspects for family vacations.

However, some guests mentioned a desire for more family-specific activities such as shows or games available within the hotel, which would enhance the experience for children. Despite minor areas for improvement, 'Hampton by Hilton Cartagena' remains a recommended choice for family travel, balancing comfort, convenience and a friendly atmosphere.

Nightlife

Hampton by Hilton Cartagena offers a dynamic nightlife scene around its location, ideal for guests looking to explore evening entertainment close by. The neighborhood presents a variety of options, ensuring there's something for everyone, although some areas retain a calm and relaxed atmosphere. This balance allows guests to enjoy the bustling nightlife without compromising on rest. The hotel is strategically situated near both the beach and the old city, adding convenience for those who want daytime and nighttime activities within reach. The nearby Bocagrande area is notably quieter, providing a more serene nightlife compared to the city's center. Despite some occasional loud music and lively gatherings, the overall experience for guests tends to be positive with many opportunities to enjoy bars and clubs in the vicinity.

4 Star

Hampton by Hilton Cartagena offers comfortable and affordable rooms that many guests find to be clean and pleasant. Though there is some debate over its star rating with several noting it doesn't quite meet the four-star mark and likening it more to a two or three-star establishment, the hotel does have its merits. Positive feedback includes excellent breakfast offerings, a good location and overall cleanliness. While some feel that the hotel doesn't meet Hilton's typical standards, others have described it as a good four-star option. Guest experiences vary, but many appreciate the basic yet satisfactory nature of the hotel.

Business

Hampton by Hilton Cartagena is well-regarded as a comfortable and efficient environment tailored for business travelers. The hotel is described as business-friendly and ideal for those conducting work-related activities. It offers suitable business facilities, including meeting rooms and lobby spaces where guests can work. However, there are minor issues such as early morning maintenance and some staff confusion regarding electronic receipts. Despite these small hitches, the hotel maintains a reputation as a great choice for business trips, providing a complete and satisfactory business experience overall.

Accessible

Hampton by Hilton Cartagena offers a generally positive experience for guests with disabilities. Many reviews highlighted that the hotel provides accessible rooms and facilities, making it a viable option for wheelchair users. The hotel's clean and accessible environment ensures ease of movement, particularly benefiting elderly guests. Additionally, the location itself is noted as accessible, adding to the convenience of staying there.

However, there are some areas needing improvement. While the hotel is designed to be accessible, it lacks certain amenities like courtesy wheelchairs for elderly guests and room service. Furthermore, the access level is reportedly poorly lit and not very welcoming. Parking is a significant drawback, as the hotel does not have an onsite parking facility, requiring guests to park two blocks away. Despite these issues, the overall accessibility of the hotel is commendable.

Rooftop Pool

Hampton by Hilton Cartagena offers a rooftop pool that is frequently praised for its pleasant views, providing guests with a scenic panorama of Bocagrande. The rooftop terrace is highlighted as a great spot to spend an afternoon, whether by the pool or simply soaking in the beautiful vista. While some reviews note that the pool is on the smaller side, it compensates with its appealing vantage point.

Guests often describe the views from the rooftop as wonderful, although there are a few mentions of the views being just average or okay. Despite the pool's size limitations, it is mentioned that it maintains a relaxing atmosphere. However, it’s important to consider that the area can become crowded, particularly when high school kids are present, which may detract from the otherwise serene experience.

Overall, the pool and the terrace at the Hampton by Hilton Cartagena are recommended for those looking to enjoy a relaxing time with a good view, despite occasional crowding and the pool's compact size.

Outdoor Pool

The outdoor pool at Hampton by Hilton Cartagena has garnered mixed reviews but leans towards a generally positive sentiment. Located on a rooftop terrace, it offers a beautiful and nice view of the city, which many guests appreciate. Despite its small size, the pool is described as clean, well-maintained and neat, making it a pleasant spot for a quick dip. However, the limited space often results in a crowded area, especially given the number of guests.

A significant drawback is the lack of shaded areas and umbrellas, which can be inconvenient during sunny days. Some guests noted variability in the water temperature, mentioning both a cold and warm rooftop pool at different times. While the pool's opening hours and maintenance could use some improvement, overall, it seems to provide a satisfactory experience for those looking to enjoy a scenic swim in the heart of Cartagena.

Yes, Hampton by Hilton Cartagena has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Hampton by Hilton Cartagena.

No, Hampton by Hilton Cartagena doesn't allow dogs.

No, parking facilities aren't available at Hampton by Hilton Cartagena.

Yes, Hampton by Hilton Cartagena has a gym.

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