Hotel Cartagena Dubai
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Summary of reviewsHotel Cartagena Dubai boasts a prime location in Bocagrande, frequently praised for its accessibility to restaurants, shops, key tourist attractions and stunning proximity to the beach. The hotel's central position makes it convenient for exploring the historic center and other significant sites with many guests enjoying the beautiful sea views from their rooms and the hotel's terrace.
Guests highlight the spacious and comfortable rooms, often noting the spectacular ocean views. Many appreciate the large room sizes, comfortable beds and modern amenities, although feedback frequently mentions maintenance and cleanliness issues. While some rooms have been described as beautiful and well-renovated, there are reports of musty smells, dampness, broken fixtures, dirty windows and insufficient amenities.
The breakfast experience is generally positive with many enjoying the extensive and varied buffet offering a range of sweet and savory items. However, some guests mention repetitiveness and occasional quality issues. Dinner reviews are more critical with many noting a lack of variety and quality. Although some guests praise certain dishes and the buffet's tastefulness, the overall sentiment is that the dinner service needs significant improvements in terms of variety and quality.
Cleanliness is another mixed aspect of the hotel. While some find the rooms and facilities clean and satisfactory, others report issues such as dirty windows, common areas needing better maintenance and the presence of bugs and unpleasant odors.
Staff at Hotel Cartagena Dubai receive largely positive feedback, being described as friendly, kind and helpful. Their attentiveness and customer service contribute to a warm and welcoming atmosphere, though there are instances of rude or unhelpful staff and organizational inefficiencies.
The WiFi service at the hotel is inconsistent with some guests enjoying excellent connectivity while others face significant issues with internet access. The gym is frequently criticized for being small, outdated and poorly maintained.
The pool area is praised for its magnificent sea view and inviting infinity pool. However, many guests note that it is often overcrowded, suffers from maintenance issues and has limited sunlight until the afternoon. Despite these drawbacks, the pool remains a pleasant and relaxing feature for many visitors.
While the beachfront location is appreciated, the immediate beach area is under renovation, making it less appealing. Guests often venture a bit further to find more satisfactory beach experiences. The parking situation varies with some guests appreciating its proximity and security, while others face issues finding parking spaces and encounter delays.
Overall, Hotel Cartagena Dubai offers a combination of favorable location, spacious rooms and friendly staff, although improvements in dining, maintenance, cleanliness and some facilities would enhance the overall guest experience.
Categories
Guests highlight the spacious and comfortable rooms, often noting the spectacular ocean views. Many appreciate the large room sizes, comfortable beds and modern amenities, although feedback frequently mentions maintenance and cleanliness issues. While some rooms have been described as beautiful and well-renovated, there are reports of musty smells, dampness, broken fixtures, dirty windows and insufficient amenities.
The breakfast experience is generally positive with many enjoying the extensive and varied buffet offering a range of sweet and savory items. However, some guests mention repetitiveness and occasional quality issues. Dinner reviews are more critical with many noting a lack of variety and quality. Although some guests praise certain dishes and the buffet's tastefulness, the overall sentiment is that the dinner service needs significant improvements in terms of variety and quality.
Cleanliness is another mixed aspect of the hotel. While some find the rooms and facilities clean and satisfactory, others report issues such as dirty windows, common areas needing better maintenance and the presence of bugs and unpleasant odors.
Staff at Hotel Cartagena Dubai receive largely positive feedback, being described as friendly, kind and helpful. Their attentiveness and customer service contribute to a warm and welcoming atmosphere, though there are instances of rude or unhelpful staff and organizational inefficiencies.
The WiFi service at the hotel is inconsistent with some guests enjoying excellent connectivity while others face significant issues with internet access. The gym is frequently criticized for being small, outdated and poorly maintained.
The pool area is praised for its magnificent sea view and inviting infinity pool. However, many guests note that it is often overcrowded, suffers from maintenance issues and has limited sunlight until the afternoon. Despite these drawbacks, the pool remains a pleasant and relaxing feature for many visitors.
While the beachfront location is appreciated, the immediate beach area is under renovation, making it less appealing. Guests often venture a bit further to find more satisfactory beach experiences. The parking situation varies with some guests appreciating its proximity and security, while others face issues finding parking spaces and encounter delays.
Overall, Hotel Cartagena Dubai offers a combination of favorable location, spacious rooms and friendly staff, although improvements in dining, maintenance, cleanliness and some facilities would enhance the overall guest experience.
Hotel with Parking
This hotel offers free private parking on site, with reservation needed. It is located a few steps from Bocagrande Beach and has an outdoor swimming pool.
Hotel with Gym
Hotel Cartagena Dubai offers a fitness center for its guests. This amenity is available as part of the hotel's facilities. It provides an area for physical exercise during your stay.
Hotel with Children's Pool
This hotel features a children's pool in addition to its outdoor swimming pool. A children's play area is also available on the property.
Hotel with All Inclusive Packages
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
About Hotel Cartagena Dubai
License: 51698
Guest Reviews
Location
Breakfast
However, a significant number of reviews point to notable shortcomings. Many guests criticize the lack of variety, noting that the menu is repetitive and does not change daily, which becomes tiresome for those staying longer. The quality of the food often comes under fire, being described as poor, cold and not very appetizing. Some reviewers specifically highlight the over-reliance on fried items and the limited healthy options available. Issues with cleanliness in the breakfast area and the temperature of the food also contribute to the dissatisfaction.
Overall, while some guests enjoy a satisfactory breakfast experience with good variety, others find it lacking in both quality and diversity, making it a hit-or-miss aspect of their stay at Hotel Cartagena Dubai.
Dinner
On the upside, a minority of guests did appreciate the flavors and quality of the food, particularly noting the excellence in cooking for lunch and dinner. Despite these pockets of positive feedback, the prevalent opinion is that the dinner service could significantly improve in terms of variety and quality. There are also occasional mentions of logistical issues such as the restaurant closing early and the absence of room service.
Several reviews highlight the need for the hotel to offer more diverse options and basic condiments. The presence of cockroaches in the restaurant also raises concerns about cleanliness. Overall, while there are some guests who enjoyed their meals, the prevailing sentiment is that 'Hotel Cartagena Dubai' needs to enhance its dinner offerings to meet the expectations of its diners better.
Rooms
However, there are significant issues that detract from the overall experience. Guests reported that many rooms appear old and poorly maintained with complaints about dirty walls, musty smells and dampness. Broken fixtures, such as non-functioning TV remotes, shower handles and door locks, seem to be common problems. Some rooms suffer from a lack of basic amenities like hangers, towels and even hot water.
Although the ocean views are frequently praised, the aesthetic appeal is often undermined by dirty windows and inadequate cleaning services. Maintenance issues are rampant with multiple guests mentioning instances of leaks, lack of air conditioning and general lack of upkeep. Despite the spaciousness, some rooms have uncomfortable layouts, such as sinks placed awkwardly next to beds.
Customer service also appears to be a pain point with reports of late room deliveries, rude staff and insufficient responses to requests for basic items like clean towels. Guests also noted problems with room cleanliness upon check-in and inconsistent housekeeping standards.
Overall, while the hotel's rooms can offer spaciousness and beautiful ocean views, significant improvements in maintenance, cleanliness and customer service are needed to fully meet guest expectations.
Beds
However, some comfort issues were also pointed out. A few guests experienced discomfort due to old or poorly made beds, while others mentioned the lack of sufficient bedding, such as blankets or comforters, which sometimes consisted only of thin sheets. Several reviewers noted cleanliness concerns, including beds with hairs from previous guests and unpleasant smells from the pillows and mattresses.
Additionally, there were reports of functional issues like loose headboards, broken bed legs and mattresses that were either too hard or too soft. Despite these inconsistencies, the overall size and general comfort of the beds were frequently highlighted as positive aspects.
Cleanliness
A recurring issue among guests was the presence of cockroaches and bugs, particularly in the rooms and near food trays, indicating a severe lapse in hygiene standards. The gym's outdated equipment and the neglected infrastructure further marred the overall experience. Additionally, some guests reported unpleasant odors from the air conditioning system and musty pillows, which added to the discomfort.
Despite the occasional mention of very clean environments and super clean rooms, many guests felt that the general cleaning and maintenance of the hotel were lacking. Issues like dirty bathrooms, delayed cleaning service and poor maintenance were common. There were also reports of sticky situations like overlapping dirty towels, dirty coffee makers and a general presence of dirt and dust, which suggests a need for more frequent and thorough cleaning protocols.
In summary, while Hotel Cartagena Dubai has the potential to provide a satisfactory stay with its spacious clean rooms and good location, significant improvements in overall cleanliness and maintenance are required to meet the guests' expectations consistently.
Staff
However, there were also numerous complaints highlighting areas for improvement. Several guests reported encountering unfriendly, rude or unhelpful staff, particularly at the reception. Issues included slow and unorganized check-in procedures, a lack of responsiveness and insufficient customer service training. Language barriers were also mentioned with some guests noting the need for more English-speaking staff. Overwhelmed and overworked staff appeared to be a recurrent theme, leading to delayed services and a lack of attentiveness in certain instances.
Overall, while the hotel's staff received high marks for friendliness and helpfulness from many guests, there are clear indicators that improvements in customer service consistency, training and efficiency are necessary to address the less favorable experiences reported.
Wi-Fi
Gym
Pool
However, significant concerns mar the overall pool experience. Many guests point out that the pool is small, often overcrowded and lacks adequate maintenance. Frequent mentions of cold and dirty water, uncomfortable sun chairs and deteriorated pool conditions are common. The pool area being poorly located with limited sunlight until the afternoon also detracts from the experience.
Despite these drawbacks, the pool area receives praise for its overall pleasant atmosphere and the service at the pool bar. The beautiful sea view and the infinity pool stand out as key positive features. Nonetheless, the cleanliness and size of the pool, along with issues like broken sun-beds and poor maintenance, indicate room for improvement.
Beach
However, the beach directly in front of the hotel has been a topic of concern for many. It has been reported as being under renovation with cranes and trucks present and is currently not accessible for use. Guests commonly described the immediate beach area as ugly, not clean and under maintenance. Some visitors were disappointed by the closures and ongoing construction, finding the nearby beach unappealing and difficult to access for swimming due to wind.
Despite these issues, guests who ventured a bit further found a more satisfactory beach experience a few meters away from the hotel. The vicinity offers beautiful beaches and various tourist attractions. As the hotel does not have a private beach, some guests noted the presence of vendors and crowded conditions.
In summary, while the hotel's prime beachfront location and views are major highlights, the current state of the beach directly in front of the hotel may be less than ideal for prospective beachgoers. Those eager to enjoy a beachfront stay might need to explore nearby areas for a more pleasant beach experience.
Parking
Family
The hotel is recognized as an excellent place to rest and share pleasant moments with family members. Early check-ins have been highlighted as a great convenience for families. The establishment provides good value for family stays, although it is worth noting that some areas, such as rooms with sharp corners, may pose potential hazards for young children.
Children’s entertainment is available and families traveling with minors will find the atmosphere welcoming and engaging. The hotel, however, has received some criticism regarding transparency with additional charges and amenities information. Specific details, such as needing authenticated letters when minors are not accompanied by their own parents, are also noted.
Overall, Hotel Cartagena Dubai is considered one of the best in the area for family visits, especially noted for its suitability and enjoyable experience for kids.
4 Star
However, many guests express dissatisfaction with the hotel's claim to a four-star status. Several reviews indicate that the hotel does not deserve its four-star rating with comments pointing out outdated machines, worn-out infrastructure and the need for renovation. Some guests feel the service is not up to par for a four-star establishment and mention that the prices reflect a higher standard than what is delivered.
Despite the criticisms, there are some positive mentions of good service and overall expectations being met. The hotel provides a generally nice experience but falls short in several areas that should be addressed to truly live up to its four-star designation.
Business
One positive aspect mentioned is the hotel's proximity to the convention center, which could be convenient for those attending events there. However, despite this geographical advantage, the lack of other crucial business amenities and the general neglect of the facilities make it challenging to recommend for business travelers. Reception issues, including staff not speaking English or German, further complicate the experience for international business guests. Overall, Hotel Cartagena Dubai needs substantial improvements to cater effectively to business needs.
Accessible
However, there are significant areas requiring improvement. Guests frequently reported issues with the elevators, noting they often do not work properly and can be uncomfortably hot due to a lack of air conditioning. There were also mentions of difficulties accessing rooms and navigating the hotel. Overall, while the hotel's location and some accessibility features are commendable, an investment in modernizing the facilities would enhance the overall guest experience, particularly for those with mobility challenges.
Children's Pool
Outdoor Pool
Despite its appeal, some reviews point out that the pool is on the smaller side and the water can be quite cold. Maintenance issues have also been mentioned with some guests noting that the pool area can be wet and the water not always clean. Additionally, the sun only shines on the pool post-2 pm, which might limit sunbathing opportunities for early risers.
Overall, while the pool area boasts some stunning views and a picturesque setting, there are occasional concerns regarding its size and upkeep. The allure of the rooftop setting and infinity design, however, maintains its status as a draw for many visitors.
Romantic
Yes, Hotel Cartagena Dubai has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Cartagena Dubai.
No, Hotel Cartagena Dubai doesn't allow dogs.
Yes, parking facilities are available at Hotel Cartagena Dubai.
Yes, Hotel Cartagena Dubai has a gym.
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