Ibis Casablanca City Center
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Summary of reviewsIbis Casablanca City Center is an ideally located hotel in Casablanca, praised for its strategic position near key attractions and transportation hubs. Its central location provides easy access to the Casa Port train station, the old medina, Marina Mall and Grand Mosque Hassan II, making it suitable for both tourists and business travelers. The modern amenities and clean, comfortable rooms add to its appeal, offering good value for money.
Breakfast at the hotel has garnered mixed reviews. Guests appreciate the good quality, fresh variety and clean spread of the breakfast buffet, though there are comments about limited variety and repetitiveness. Some specific negatives like synthetic omelettes and dry pastries have been highlighted, indicating room for improvement.
Dinner experiences are similarly mixed. Some guests praise the delicious dishes, especially those prepared by chef Shakib, while others note limited options and unavailable menu items. The restaurant staff receives high marks for their kindness, particularly Hajib, Kamal and Hamza, contributing to a generally pleasant dining atmosphere.
The rooms receive varied feedback with many guests appreciating their spaciousness, cleanliness and modern updates. However, issues such as cleanliness, basic amenities and occasional unpleasant odors are noted. The lack of enough storage space and dated fixtures are also mentioned. Despite these concerns, the rooms meet the functional expectations of an Ibis property.
Cleanliness feedback is also mixed with many guests praising the cleanliness of the rooms and the professional, attentive staff. However, issues such as dusty floors, dirty curtains and inconsistent room cleaning schedules are mentioned, indicating the need for improvements in housekeeping.
Staff service is generally well-regarded with specific team members like Fettah, Mourad and Badreddine commended for their helpfulness and professionalism. However, the reception area receives criticism for lacking a welcoming attitude, suggesting the need for improvements in customer service.
WiFi connectivity is another area with mixed reviews. Some guests report good high-speed internet access, particularly in the reception and common areas, while others mention poor connectivity and weak signals in their rooms.
Parking at the hotel is challenging with the parking area often described as too small and overcrowded. Despite private parking being available, improvements are needed to accommodate guests better.
The hotel is family-friendly with a warm, tourist-friendly atmosphere and a convenient location for exploring the city. However, some noise from children was noted.
The beds receive both praise for their comfort and criticism for being too hard or uncomfortable, suggesting consistency in bedding quality could be improved.
As a three-star hotel, Ibis Casablanca City Center offers an affordable, clean stay with basic amenities, making it suitable for budget-conscious travelers. Despite occasional absences of some expected amenities, it provides good value for short stays.
For business travelers, the hotel's central location is advantageous, offering close proximity to business hubs and amenities. While some find it ideal for business trips, others suggest improvements in room convenience and aesthetics.
Overall, Ibis Casablanca City Center offers a practical and well-regarded option for travelers with areas for enhancement in breakfast variety, cleanliness consistency, customer service and parking facilities.
Categories
Breakfast at the hotel has garnered mixed reviews. Guests appreciate the good quality, fresh variety and clean spread of the breakfast buffet, though there are comments about limited variety and repetitiveness. Some specific negatives like synthetic omelettes and dry pastries have been highlighted, indicating room for improvement.
Dinner experiences are similarly mixed. Some guests praise the delicious dishes, especially those prepared by chef Shakib, while others note limited options and unavailable menu items. The restaurant staff receives high marks for their kindness, particularly Hajib, Kamal and Hamza, contributing to a generally pleasant dining atmosphere.
The rooms receive varied feedback with many guests appreciating their spaciousness, cleanliness and modern updates. However, issues such as cleanliness, basic amenities and occasional unpleasant odors are noted. The lack of enough storage space and dated fixtures are also mentioned. Despite these concerns, the rooms meet the functional expectations of an Ibis property.
Cleanliness feedback is also mixed with many guests praising the cleanliness of the rooms and the professional, attentive staff. However, issues such as dusty floors, dirty curtains and inconsistent room cleaning schedules are mentioned, indicating the need for improvements in housekeeping.
Staff service is generally well-regarded with specific team members like Fettah, Mourad and Badreddine commended for their helpfulness and professionalism. However, the reception area receives criticism for lacking a welcoming attitude, suggesting the need for improvements in customer service.
WiFi connectivity is another area with mixed reviews. Some guests report good high-speed internet access, particularly in the reception and common areas, while others mention poor connectivity and weak signals in their rooms.
Parking at the hotel is challenging with the parking area often described as too small and overcrowded. Despite private parking being available, improvements are needed to accommodate guests better.
The hotel is family-friendly with a warm, tourist-friendly atmosphere and a convenient location for exploring the city. However, some noise from children was noted.
The beds receive both praise for their comfort and criticism for being too hard or uncomfortable, suggesting consistency in bedding quality could be improved.
As a three-star hotel, Ibis Casablanca City Center offers an affordable, clean stay with basic amenities, making it suitable for budget-conscious travelers. Despite occasional absences of some expected amenities, it provides good value for short stays.
For business travelers, the hotel's central location is advantageous, offering close proximity to business hubs and amenities. While some find it ideal for business trips, others suggest improvements in room convenience and aesthetics.
Overall, Ibis Casablanca City Center offers a practical and well-regarded option for travelers with areas for enhancement in breakfast variety, cleanliness consistency, customer service and parking facilities.
Hotel Taking Steps Towards Sustainability
As an Accor hotel, this property is involved in the Planet 21 sustainability program. This program outlines various actions for hotels to operate more sustainably, covering areas like waste management and energy consumption.
Family Friendly Hotel
Ibis Casablanca City Center offers a convenient and budget-friendly option for families. Its central location provides easy access to city attractions.
Dog Friendly Hotel
Ibis Casablanca City Center is a pet-friendly hotel. It provides a convenient and comfortable stay for guests who wish to travel with their pets.
Accessible Hotel
This hotel is listed as wheelchair accessible and provides wheelchair access to common/public areas.
3-Star Hotel
The Ibis Casablanca City Center provides essential amenities and a prime location. Its central positioning makes it easy to explore Casablanca's main attractions and business districts.
Business Hotel
Hotel with Parking
About Ibis Casablanca City Center
License: 20000HT0598
Guest Reviews
Location
Whether visiting for business or leisure, the strategic placement is notable, being just steps away from the train and bus stations. The hotel is celebrated for being in walking distance to numerous city attractions, markets and the waterfront, facilitating an enjoyable and hassle-free stay.
Additionally, the location is complemented by modern amenities and comfortable, clean rooms, making it a functional base for exploring Casablanca. With its optimal position and value for money, Ibis Casablanca City Center stands out as a practical and well-regarded option for travelers.
Breakfast
However, a significant portion of the reviews pointed out several areas of concern. Frequent comments about limited variety and the repetitiveness of the breakfast items were noted with several reviews labeling the selection as basic or even terrible. Issues such as the lack of gluten-free options, insufficient spread and the breakfast not meeting expectations were common. Some guests mentioned specific negatives like synthetic omelettes, dry pastries, questionable butter quality and defective coffee machines, indicating room for improvement in both food quality and service. Several comments also touched on cleanliness and organization, suggesting the need for improvements to enhance the overall breakfast experience. Despite these drawbacks, improvements in the breakfast offering could potentially raise the overall satisfaction of guests at the hotel.
Dinner
Rooms
However, numerous reviews noted issues with cleanliness and basic amenities. Frequent mentions included sticky floors, dust on bedding and a pronounced smell of mold or dampness in some rooms. The basic amenities like towels, toilet paper and soap were sometimes lacking, leading to a few inconveniences for the guests. The room sizes also garnered mixed reactions with some finding them adequately spacious while others felt they were too small or cramped.
Several guests pointed out that the rooms were often devoid of enough storage space and other essential items, making stays less comfortable. Concerns about dated fixtures, a lack of proper ventilation and unpleasant odors were also common. Additionally, some visitors experienced issues with room service and the overall state of room cleanliness needing improvement.
Despite these criticisms, a number of guests found the standard rooms meeting their expectations for an Ibis property, emphasizing their functionality and the professional attitude of the staff. Overall, while the hotel offers decent accommodations with modern touches, it seems to benefit from additional attention to housekeeping and amenities to enhance the guest experience fully.
Beds
However, there are notable concerns as well. Some guests have described the beds as hard or uncomfortable with pillows that need upgrading. Complaints about hard mattresses and bedding being likened to rock are recurring themes. Additionally, instances of torn duvets and the beds not being up to par for some visitors show that there might be inconsistencies in quality.
Despite these varying experiences, the comfortable bedding comments suggest that improvements in consistency could elevate the overall guest satisfaction. Therefore, while many have enjoyed their sleep at the hotel, there is room for enhancements to meet the expectations of all guests.
Cleanliness
However, cleanliness issues are also commonly reported. Complaints include dusty floors, dirty curtains and a musky smell in the rooms. The bathrooms, in particular, are frequently criticized for lacking basic amenities such as bidets, having a sewer smell and being not very clean. Instances of mold and sticky floors have been noted and room cleaning appears to be inconsistent for some guests with reports of dirty towels and irregular room cleaning schedules.
Despite these cleanliness issues, many guests still find the hotel to be in a good location, offering comfortable beds and a quiet atmosphere. Regular amenities include clean towels and updated rooms, though some visitors mention that the rooms are quite small and a bit worn out.
Overall, while there are some concerns regarding cleanliness and maintenance, particularly in the bathrooms and specific areas under the beds and in corners, the hotel's cleanliness is generally seen positively by many visitors who appreciate the clean rooms and attentive staff.
Staff
However, there are recurring concerns about the reception area with several mentions of the need for a more welcoming attitude. Some visitors report that the receptionists lacked basic manners, such as greeting guests upon arrival and describe their experience with the front desk as uninviting. Despite the general friendliness of the staff, a few guests had negative interactions, citing rude behavior and poor communication skills among certain employees.
Overall, while the staff at Ibis Casablanca City Center are often praised for being friendly and supportive, improvements in the reception team's approach and overall customer service are needed to ensure a consistent and pleasant guest experience.
Wi-Fi
Parking
Family
3 Star
Business
While some reviews highlight the hotel as a great choice for business trips and note its good value for the price, other comments suggest it may not meet the specific needs of all business travelers. Some guests found the rooms lacking in convenience and class and a few noted that the ambiance could benefit from better aesthetics and greenery. Experiences with the staff varied with some guests reporting unfriendly interactions and issues that were not promptly addressed.
Nevertheless, for a short-term business stay, particularly those looking for affordability and central location, Ibis Casablanca City Center remains a viable option.
No, Ibis Casablanca City Center doesn't have any pool.
No, a spa isn't available at Ibis Casablanca City Center.
Yes, Ibis Casablanca City Center welcomes dogs.
Yes, parking facilities are available at Ibis Casablanca City Center.
No, Ibis Casablanca City Center doesn't have a gym.
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