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Summary of reviewsThe Kenzi Tower Hotel in Casablanca is celebrated for its excellent location in the business district and Maarif neighborhood. Guests find it ideal for shopping, dining and exploring city attractions like the downtown and historic Medina. Panoramic views from higher floors, particularly of the Hassan II Mosque, enhance its appeal.
Breakfast experiences are generally positive with guests appreciating the quality and variety, including delicious fresh orange juice, bread and cheese. However, there are suggestions for more diverse options such as fresh fruits and cold cuts. Service speed during breakfast has received some criticism, but the overall dining experience remains favorable due to the delightful views and spacious rooms.
Dinner at the hotel offers refined meals with commendable service, especially highlighted at the Sens restaurant. The ambiance is enhanced by magnificent views from the 28th floor. Nevertheless, the high prices and limited dining options, including issues with room service and freshness of some dishes, are areas of concern.
Rooms are praised for their spaciousness, comfort and stunning views of Casablanca. Guests appreciate the elegant decor and comfortable bedding. Yet, improvements in cleanliness, maintenance and updating furnishings are suggested to better meet five-star standards. Despite these areas for improvement, the friendly and attentive staff significantly enhance the overall experience.
Cleanliness reviews are mixed with many guests finding the hotel well-maintained and comfortable, though some report issues with dirty towels, stained carpets and musty smells.
The staff receives high praise for their friendliness and professionalism, particularly the reception and housekeeping teams. Guests frequently mention individuals who go above and beyond to ensure a pleasant stay.
WiFi connectivity in public areas is generally good, but room connectivity can be inconsistent. The spa services, especially massages, are well-regarded, though the facilities could benefit from updates. The gym is appreciated for its presence but noted for needing better maintenance and more equipment.
The indoor pool, while enjoyable, has occasional issues with temperature and maintenance. Parking services, especially valet parking, are considered convenient despite some space and location drawbacks.
Families find the hotel accommodating with family-friendly facilities and attentive staff, though occasional maintenance and cleanliness issues are mentioned. Beds are highly praised for their comfort, significantly contributing to a restful stay.
In summary, Kenzi Tower Hotel offers a comfortable and well-located stay with friendly service, though some improvements in maintenance, cleanliness and updates are required to fully meet five-star expectations.
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Hotel where Extra Health & Safety Measures Have Been Taken