Mercure Cayenne Royal Amazonia

Cayenne, 45 Rue de l'ara bleu4.934794,-52.304628(Show on Map)

8.1

Very Good

+5 Photos

+ 3 Photos3

Checkin - Checkout datesFri, 07 Aug - Sat, 08 Aug07 Aug - 08 Aug

Info

Summary of reviews

The Mercure Cayenne Royal Amazonia is a highly recommended hotel for those looking for a peaceful and scenic stay. Its location is praised for being close enough to the city center yet far enough to enjoy a serene environment. The rooms are clean, comfortable and come with modern amenities, including some with a lake view and a jacuzzi. The hotel's cleanliness and attentive service are widely appreciated with many guests raving about the helpfulness and friendliness of the staff. While the breakfast and dinner experiences receive mixed reviews with some criticisms on pricing and menu options, most guests highlight the quality of the food and variety of options. The outdoor pool area also receives mixed reviews with some suggesting an upgrade and improved cleanliness, while others appreciate the idyllic atmosphere and nighttime swimming options. Overall, the Mercure Cayenne Royal Amazonia provides a comfortable and relaxing stay for guests, especially for those seeking a quiet and picturesque environment.

Categories

Spa

This hotel features a spa with hammam, hot tub, and beauty therapist. It also offers a fitness room, two restaurants, and a swimming pool. The Thalgo Spa offers a wide choice of treatments (facials, body treatments, anti-ageing, sea scrubs, massages, sculpting, make-up) using Thalgo products.

Family

This hotel features family-friendly amenities such as spacious rooms, two restaurants, a swimming pool, and a fitness room. The hotel also offers a spa with a hammam, hot tub, and beauty therapist. It provides spacious rooms and comfortable bedding.

Pool

This hotel features modern décor, spacious rooms, and two outdoor swimming pools. It also offers a spa with a hammam, hot tub, and beauty therapist, as well as a fitness room.

Indoor Pool

Outdoor Pool

Business

This hotel features 8 meeting rooms suitable for seminars and banquets, a fitness room, and offers amenities such as a bar lounge and restaurants, catering well to business needs. It also provides a spa with a hammam, hot tub, and beauty therapist.

Parking

This hotel is known for providing parking facilities and a comfortable stay. It is a popular choice among travelers seeking convenience and quality service.

Accessible

This hotel offers a comprehensive range of accessibility features, including 9 accessible rooms specifically designed for guests with reduced mobility. These rooms and select others provide accessible bathrooms with grab bars near the toilet, in-room accessibility, low-height counters and sinks, raised toilet seats, and roll-in showers. Wheelchair accessible parking is also available.

Gym

This hotel offers a fitness room, a swimming pool, and a spa with a hammam, hot tub, and beauty therapist. It also features two restaurants and a bar lounge, providing comprehensive amenities for fitness and relaxation.

4 Star

This hotel offers a bar lounge, two restaurants, a spa with hammam, hot tub and beauty therapist, a fitness room, a swimming pool, and meeting rooms. It features spacious rooms with modern décor, high-quality equipment, and a refined atmosphere with oriental accents.

Outdoor Pool

This hotel features two outdoor swimming pools for guest comfort and relaxation. It also offers a spa with a hot tub, providing additional options for unwinding. The hotel provides a great outdoor swimming pool and a fitness center.

Indoor Pool

This hotel features a prominent indoor swimming pool, complementing its outdoor pool and hot tub. It also offers kid-friendly amenities, making it suitable for families seeking indoor aquatic facilities.

Honeymoon

Romantic

Free Wi-Fi

Room Types

Standard King RoomOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.

King Room with BalconyOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit has 1 bed.

Classic Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath or a shower and a hairdryer. This twin room features air conditioning, soundproof walls, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 2 beds.

Superior Room with One Queen Bed and One Sofa BedProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath or a shower, a hairdryer and slippers. This quadruple room features air conditioning, soundproof walls, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 2 beds.

1 Bedroom Suite with 1 King Bed & SofaProviding free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. This suite features air conditioning, soundproof walls, flat-screen TV with satellite channels, as well as chocolate for guests.

Superior King with Sofa BedProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room features air conditioning, a tea and coffee maker, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 3 beds.

Privilege Room With One King Bed & SofaFeaturing free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. This quadruple room has air conditioning, soundproof walls, flat-screen TV with satellite channels, as well as chocolate for guests. The unit has 2 beds.

Guest Reviews

8.1

Very Good

Review Summaries

Location

The Mercure Cayenne Royal Amazonia hotel is perfectly located for those who want to be close to the center of Cayenne, but still enjoy a peaceful and serene environment. Guests particularly appreciated the balcony with a breathtaking view, especially during sunrise and sunset. The surroundings were described as pleasant and the hotel easy to access. While some find the location uninteresting, many enjoyed the peaceful atmosphere away from the city center. The rooms were comfortable and the hotel's overall ambiance was charming. However, some minor inconveniences such as a lack of parking spaces and noise from surrounding rooms were mentioned. Overall, the hotel's convenient location and picturesque views make it an excellent choice for those who want to be close to the sights but still enjoy a quiet getaway.

Breakfast

The breakfast at Mercure Cayenne Royal Amazonia has received mixed reviews from guests, but mostly positive comments. Some guests found it to be awesome, excellent, generous, superb and of good quality. The buffet was described as complete with fresh fruits, crepes and waffles. The chef made eggs and omelets to order. However, there were some negative reviews with guests finding it too expensive or not worth the price, particularly since some items were not restocked promptly. Guests also found the wait times for service long and some were disappointed in the lack of vegetarian options. Despite these criticisms, many guests appreciated the varied options and quality of the breakfast and found the chef's presence particularly enjoyable.

Dinner

Traveling to Mercure Cayenne Royal Amazonia, guests can look forward to a pleasant dining experience at the hotel's restaurant, despite some limitations in menu options. The sushi bar, although not open past 9:30 pm, is a real highlight. The service is particularly friendly and the restaurant even offers another option for guests who want to mix up their dining experience. While some guests were unimpressed with the menu, others enjoyed the well-prepared dishes and well-crafted cocktails. However, room service could use improvement with some guests receiving cold food and encountering rude staff. Overall, the food quality at the hotel is decent but not perfect with some disappointments like the long wait for dishes to arrive, cold sauces and the occasional noise disturbance from hotel events. Nonetheless, guests appreciate the option of two restaurants and a good selection of wines.

Rooms

If you're in Cayenne and looking for a comfortable and modern hotel room, look no further than Mercure Cayenne Royal Amazonia. The rooms are clean, comfortable and come with everything you need for a relaxed stay. Some rooms even offer views of the lake! The beds are particularly comfortable making for a great night's sleep. The staff are welcoming and the service is excellent. Families will appreciate the spacious rooms with comfortable beds. Some rooms even come with a Jacuzzi! The location of the hotel is also excellent with a peaceful and calming atmosphere. The only downside is that some rooms can be noisy if not properly soundproofed. Overall, we recommend the hotel for its cleanliness, service and great comfortable rooms.

Beds

If you're searching for a hotel with comfortable beds, Mercure Cayenne Royal Amazonia won't disappoint. According to guest reviews, the bedding is of excellent quality and most guests agree that the beds are comfortable with some even describing them as extremely comfortable. The tranquility of the hotel adds to the comfort of the sleeping experience. However, a few guests did complain about the pillows being too hard, but this didn't seem to be a widespread issue. The only negative feedback regarding the beds came from guests who booked a suite for four people and ended up with two sleeping on a makeshift mattress. Overall, the spacious and pleasant rooms, combined with the hyper-comfortable bedding, make for a particularly relaxing stay.

Cleanliness

Guests of Mercure Cayenne Royal Amazonia rave about the hotel’s cleanliness with phrases such as ‘very clean’ and ‘comfortable and clean’ appearing frequently in reviews. Many note the cleanliness of the rooms and hotel overall with some pointing out the attention to detail in maintaining a hygienic environment. Despite a few instances such as stained sheets, dirty fitness rooms and unclean bathrooms or swimming pools, guests commend the diligent staff who are quick to rectify any issues. Overall, the hotel is highly recommended for its cleanliness and attentive service.

Staff

The staff at Mercure Cayenne Royal Amazonia hotel are a highlight for many guests with friendly and helpful service being a common theme in guest reviews. The front desk receptionists receive particular praise with many mentioning their professional and welcoming demeanor. The restaurant and bar staff are also noted as friendly and accommodating and some guests appreciate the option to have drinks and snacks brought to them by the pool. While there are some mixed reviews regarding the service in the restaurant, the majority of guests had positive experiences with the staff. Some guests note that certain members of staff could be more pleasant, but overall the team is described as attentive and available. Guests also appreciate the hotel's COVID safety measures and some mention the quick response from staff when they needed assistance during their stay. While there are a couple of negative comments regarding service, the majority of guests had a pleasant experience with the hotel staff.

Pool

The pool at Mercure Cayenne Royal Amazonia receives mixed reviews with some guests noting that the pool area would benefit from an upgrade and that the jacuzzi was broken without any communication from staff. However, others describe the pool as idyllic and appreciate the option for nighttime swimming. The two pools on the property are generally regarded as impressive, but some note that the children's pool was under renovation during their stay. Some guests also report issues with cleanliness around the pool area, including used masks and cigarette butts. Despite these issues, many guests still enjoyed their time around the pool and found the surrounding environment to be peaceful and pleasant. However, the on-site restaurant received criticism with some suggesting that the service needed improvement. Overall, the pool amenities at Mercure Cayenne Royal Amazonia seem to offer a satisfactory experience during a stay at the hotel.

Parking

Guests have provided mixed feedback regarding the parking at the Mercure Cayenne Royal Amazonia. Some reviewers found the parking to be limited, difficult to access during certain events or with overhanging trees. However, others described the parking as grand or spacious. Some guests were disappointed with their view of the parking lot from their balcony and recommended that the hotel specify balcony or pool views during booking. Despite some negative comments, the hotel offers a considerable parking area, which is appreciated by many visitors.

Outdoor Pool

Guests have had generally positive experiences with the outdoor pool at Mercure Cayenne Royal Amazonia. Some guests find the pool to be a beautiful sight, especially at night. While some guests have not been able to enjoy the pool at night due to events or cleaning, they appreciate the pool's open hours. There are two pools, but one is unfortunately unavailable. Despite this, the available pools are highly regarded with many guests enjoying the idyllic atmosphere. However, some guests have noted that the cleanliness of the area around the pool needs improvement. Overall, guests seem to appreciate the outdoor pool experience at Mercure Cayenne Royal Amazonia.

FAQ

Yes, Mercure Cayenne Royal Amazonia has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Mercure Cayenne Royal Amazonia.

No, Mercure Cayenne Royal Amazonia doesn't allow dogs.

Yes, parking facilities are available at Mercure Cayenne Royal Amazonia.

Yes, Mercure Cayenne Royal Amazonia has a gym.

Location

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