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Summary of reviewsMarco Polo Plaza Cebu emerges as a premier destination in Cebu City, blending tranquility and sophistication with exemplary hospitality. Nestled on a picturesque hillside, the hotel offers stunning views and a refreshing escape from urban noise, while remaining conveniently accessible to shopping and cultural attractions. The location is ideal for family staycations, offering a secure and peaceful retreat.
Guests are treated to an extraordinary culinary journey. Breakfast is a standout, with a diverse buffet featuring high-quality ingredients and both international and local flavors. The dining experience continues to impress with outstanding options for dinner, including flavorful dishes at the Chinese restaurant and memorable evening meals at the Blu Bar Grill, offering breathtaking rooftop views. The poolside dining experience adds to the charm, with delicious pizzas and a festive atmosphere enhanced by live performances.
The rooms at Marco Polo Plaza Cebu are well-appointed, offering either city or mountain vistas. Guests appreciate the comfort of spacious layouts and cozy beds, contributing to restful nights. Cleanliness is a hallmark across the hotel, with both private and common areas meticulously maintained. The hotel's staff receives high praise for their exceptional service, marked by friendliness, professionalism, and attentiveness, enhancing every aspect of the stay.
Families find the hotel particularly welcoming, with amenities that cater to both adults and children, including the immaculate swimming pool and its kid-friendly facilities. The comfort of the beds is frequently highlighted, offering a restful retreat after days filled with exploration and enjoyment.
The hotel's facilities, including a well-equipped gym and rejuvenating spa, contribute to a comprehensive wellness experience. Wi-Fi service receives positive feedback for its speed and reliability, aiding business and leisure travelers alike.
Overall, Marco Polo Plaza Cebu stands out for its tranquil setting, remarkable dining experiences, and superb service, providing guests with memorable stays characterized by relaxation, comfort, and leisure. Show more
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Categories
Luxury Hotel
Located on Nivel Hills, this hotel offers panoramic views of Cebu City and the sea. It features multiple dining options, an outdoor pool, and spacious rooms with modern amenities.
Hotel with Spa
Marco Polo Plaza Cebu features traditional Filipino architecture and a wide range of spa treatments. The staff is attentive and friendly, and the hotel provides state-of-the-art amenities.
Family Friendly Hotel
Offers spacious rooms and boasts stunning city views. It has a pool and various dining options that cater to families. Known for its attentive service and family-friendly atmosphere.
Hotel with Swimming Pool
Marco Polo Plaza Cebu is known for its excellent service and amenities. The hotel provides a comfortable and relaxing experience, making it a popular choice for those seeking a hotel with great pool facilities.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel provides well-appointed rooms and public areas with complimentary Wi-Fi. Guests can enjoy seamless connectivity for work and leisure, along with stunning city views and recreational amenities.
Business Hotel
Marco Polo Plaza Cebu provides excellent business facilities, including well-equipped meeting rooms and professional services. Its location offers a balance of accessibility and a serene environment, suitable for focused business activities.
Hotel with Parking
Marco Polo Plaza Cebu provides free parking for guests. Valet parking services are also available, adding an extra layer of convenience.
Hotel with Gym
Provides a well-equipped gym with a variety of fitness equipment. Offers a comprehensive workout experience with additional recreational facilities.
5-Star Hotel
Marco Polo Plaza Cebu is known for its exceptional service and extensive amenities. It features multiple dining options, a large outdoor pool, and well-appointed rooms with city views. The hotel's location on Nivel Hills provides panoramic views of Cebu City.
Hotel with Outdoor Pool
Marco Polo Plaza Cebu provides a spacious and well-maintained outdoor pool area suitable for both adults and children. The pool's cleanliness and surrounding environment ensure a pleasant experience.
Accessible Hotel
Room Types
Deluxe Double or Twin Room with Mountain ViewEnjoying views of the mountain or sea, this air-conditioned room comes with a flat-screen TV, minibar and personal safe. En suite bathroom has a bathtub.
Premier Double or Twin Room with Mountain ViewLocated on floors 19 - 21, this air-conditioned room comes with a flat-screen TV, minibar and personal safe. En suite bathroom has a bathtub.
Deluxe Double or Twin Room with Sea ViewFeaturing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views.
Premier Double or Twin Room with Sea ViewOffering free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin/double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views.
Deluxe Suite with Sea ViewThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 1 bed.
One-Bedroom SuiteThis spacious suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The suite's kitchenette, which has a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
Marco Polo Plaza Cebu boasts a tranquil location on a picturesque hillside, offering stunning views of Cebu City and a refreshing escape from the hustle and bustle of urban life. Despite its slightly remote setting from the city center, guests appreciate the peace and quiet the hotel affords, as well as the cleaner air due to its elevated positioning. The hotel is conveniently accessible by taxis and shuttle services, making it easy to reach key attractions and shopping areas such as the SM Mall and local landmarks. While the distance from restaurants and malls may require a quick ride, guests find the location ideal for family staycations and a peaceful retreat. The property is secured, ensuring a safe environment for all visitors. Additionally, the service is praised for its excellence, contributing to a genuinely pleasant stay.
Breakfast
Nestled in the vibrant city of Cebu, Marco Polo Plaza offers guests a breakfast experience that is nothing short of spectacular. Renowned for its extensive buffet, the morning meal serves as a delightful culinary journey, blending a wide array of international and local flavors. Guests are treated to a sumptuous selection that spans every taste preference, with offerings that include Western-style dishes and Filipino favorites, ensuring a pleasurable start to each day.
The breakfast buffet at Marco Polo Plaza is celebrated for its high-quality ingredients and incredible variety, featuring an abundance of delicious options that cater to diverse palates. From freshly brewed coffee and delightful hot chocolate to a pleasing assortment of fresh fruits and hearty dishes, the buffet is a highlight for many visitors. The attention to detail in preparation and presentation is evident, transforming breakfast into an event to savor.
The well-organized layout and continuous refreshment of choices ensure that guests are consistently met with fresh and tasty items throughout service. Despite some occasional calls for more local fruit selections, the overall breakfast experience consistently garners praise for its indulgence and excellence. Friendly staff further enhance the dining experience, contributing to a five-star level of hospitality in a tranquil setting.
Ultimately, breakfast at Marco Polo Plaza stands out not just as a meal, but as an integral part of the hotel stay—one that frequently leaves guests reminiscing fondly and recommending it as one of the best breakfast offerings in Cebu City.
Dinner
When it comes to dining at Marco Polo Plaza Cebu, guests are treated to a culinary experience that offers both quality and variety. The Chinese restaurant within the hotel is consistently highlighted for its exceptional offerings, promising an incredibly good evening of flavorful dishes. Diverse cuisines are readily available, catering to a wide array of tastes and preferences, ensuring that guests find something to satisfy their palates.
Many guests appreciate the great dinner buffet, which is lauded for its excellent quality and ample quantity. While some find the buffet selection to be pork-heavy, the overall dining experience is enriched by the option to order à la carte for those seeking a tailored meal. For those in search of extraordinary experiences, the Blu Bar Grill delivers, particularly with its renowned penthouse dinners, delightful churrasco, and stunning rooftop views.
Dining by the pool provides its own charm, enhanced by simply delicious stone-cooked pizza and an overall good atmosphere. The hotel offers a safe and accommodating environment, with options like enjoying meals delivered around the clock to your room or relishing the cuisine at the reception area's bar/lounge. The Christmas dinner received glowing reviews for its wide range and high quality, catering well to holiday tastes.
Live performances during the evening add to the ambiance, turning dinner into a festive occasion. Whether it's the hearty breakfast and dinner experiences or enjoying a relaxed meal at the pool bar, Marco Polo Plaza Cebu stands out for its generally delicious food offerings, making it a memorable destination for guests who appreciate great food and diverse dining experiences. Overall, dining here boasts excellent kitchens across different venues, ensuring guests leave with fond memories of their visit.
Rooms
Marco Polo Plaza Cebu offers spacious and well-appointed rooms that provide either stunning city or mountain views, ensuring guests are greeted with scenic vistas from their accommodations. Many guests appreciate the cleanliness and comfort of the rooms, with high-praise going to their spacious layout and cozy beds that are well-equipped for a restful night's sleep. Some rooms have been newly renovated, showcasing a modern and comfortable atmosphere with updated facilities. The attention to detail extends to convenient amenities such as fast and reliable Wi-Fi, which makes the rooms conducive for both leisure and work.
Despite the elegance and comfort, some feedback indicates that certain rooms appear dated and could benefit from renovations to align with guest expectations. This sentiment is especially noted for rooms on lower floors. Nonetheless, the hotel's accommodating staff and proactive service, including early morning breakfast arrangements and helpful check-out processes, greatly enhance the overall guest experience. The atmosphere throughout the hotel, from the lobby to the guest rooms, is described as elegant and calming, reflecting the sophisticated charm of Marco Polo Plaza Cebu.
Beds
At Marco Polo Plaza Cebu, guests commonly highlight the comfort of the beds as a standout feature of their stay. The feedback consistently emphasizes the very comfortable beds and pillows, contributing to a good night's rest. Many visitors find the beds super comfortable, with some describing the beds as fantastic. The rooms are well-furnished, often boasting large windows and spacious layouts that complement the restful sleeping arrangements. Despite some mentioning that the bed sizes are a bit small or suggesting that the bedding isn't top quality, the overall experience remains positive. Guests frequently appreciate the extra touches like free extra beds for children, and the hotel staff's commitment to comfort. The setting for peaceful sleep is further enhanced with the option to accommodate multiple guests effortlessly, ensuring a comfortable vacation for all.
Cleanliness
Marco Polo Plaza Cebu consistently impresses guests with its exemplary cleanliness standards. The hotel is frequently noted as spotless, with both private rooms and common areas, such as the lobby and swimming pool, being meticulously maintained. Visitors commend the clean and comfortable rooms, often describing them as spacious with modern updates. The hotel's staff contribute to the pristine state through their friendly and accommodating nature, ensuring guests feel well-cared for during their stay. The ambiance is further enhanced by thoughtful decorations, particularly during festive seasons, which create an inviting atmosphere. Overall, the property shines as a well-kept, professional establishment, leaving guests with a positive impression and a comfortable experience.
Staff
The staff at Marco Polo Plaza Cebu receives high praise from guests for their exceptional service, characterized by friendliness, professionalism, and attentiveness. Guests consistently note the accommodating nature of the staff, with many reviews highlighting the proactive and helpful approach taken to ensure a comfortable stay. The hotel staff's ability to speak multiple languages including Japanese is appreciated, adding to their welcoming and service-minded attitude. The hotel's service is described as impeccable, with staff making the effort to personalize experiences, such as remembering guests' preferences and providing seamless service from check-in to check-out. Staff members are not only courteous and efficient but also make guests feel at home, delivering a family-like atmosphere. The attentive service extends from the front desk to the poolside, contributing to a memorable hotel experience. Overall, the staff at Marco Polo Plaza Cebu is lauded for making guests' stays enjoyable and effortless, often going above and beyond to attend to every need with gracious hospitality.
Wi-Fi
Marco Polo Plaza Cebu offers guests a generally positive experience with its internet services. Many visitors have highlighted the hotel's WiFi as fast and reliable, with some describing it as excellent and experiencing no lag. The internet speed is acknowledged as good and well-suited to Filipino standards. Connectivity is praised for being easy to establish, with great coverage within the rooms. However, there are some mentions of the WiFi slowing down outside the rooms due to router settings. While guests appreciate the complimentary WiFi, some note that it can be slower and find it inconvenient that the internet is chargeable, unlike in other hotels. Overall, the WiFi at Marco Polo Plaza Cebu receives commendations for its speed and reliability, contributing to a pleasant stay for tech-savvy travelers.
Spa
The spa at Marco Polo Plaza Cebu receives positive feedback from guests who have experienced its services. Visitors appreciate the high quality of massages, describing them as good and relaxing. The spa staff are commended for their respectfulness and skill, with a special mention for an attendant named Marites Satorre, who is noted for her remarkable attitude and knowledge. The wellness spa offers a variety of facilities, including options for couple massages, which guests have enjoyed. Although there were instances when the spa and sauna were closed, the overall perception of the spa service remains favorable. Additionally, the convenience of having a gym alongside the spa contributes to the overall wellness experience at the hotel.
Gym
Marco Polo Plaza Cebu boasts a well-equipped and impressive gym that is highlighted by many guests. It is described as clean, well-maintained, and spacious, offering an environment conducive to quality workouts. Many visitors note the helpfulness of the gym attendants, adding to the overall positive experience. While some mention a need for new fitness mats, the gym still provides a satisfying setting for exercise enthusiasts. Despite being characterized as small and humble by a few, the gym's facilities allow guests to create effective workout routines with a bit of improvisation. Overall, the gym at Marco Polo Plaza Cebu stands out as a noteworthy amenity, contributing to a well-rounded, fulfilling stay at the hotel.
Pool
Nestled in the vibrant heart of Cebu, the Marco Polo Plaza Cebu's swimming pool consistently captures the admiration of its guests. This spacious and beautifully maintained pool area is a highlight for both adults and children. The pool's cleanliness and the surrounding immaculate environment ensure a pleasant experience for swimmers and sunbathers alike. The pool's inviting atmosphere and striking ambience make it a preferred spot for relaxation and enjoyment.
Families particularly appreciate the kid-friendly facilities, while others enjoy the tranquil setting, enhanced by the poolside bar and the occasional live music performances. Although some guests find the water a bit chilly or shaded at times, the overall experience remains delightful. Guests frequently mention the pool's excellent service and helpful staff, adding to the seamless experience of lounging or sipping cocktails during the hotel's generous happy hour at the poolside bar.
Whether seeking the thrill of a swim, the serenity of a quiet read by the pool, or the pleasure of a poolside meal with a breath-taking view, the pool at Marco Polo Plaza Cebu offers an oasis of relaxation and enjoyment, affirming its reputation as one of the best pools in the city.
Family
Marco Polo Plaza Cebu emerges as an ideal destination for family vacations with its family-friendly amenities and welcoming atmosphere. The hotel is highly recommended for families and friends looking for a perfect place to unwind together. A highlight for many is the swimming pool, maintained in pristine condition, with a special shallow section that is perfect for small children. Guests often praise the hotel's capability to cater to both children and adults, making it suitable for a range of ages. Alongside the leisure offerings, the delectable food options and abundant breakfast choices are appreciated by guests. Poolside dinners add to the relaxing experience, allowing families to enjoy quality time together. A common theme in reviews is the attentive and friendly staff, who go above and beyond, even treating guests with a touch of royalty. Overall, the hotel stands out as a top choice for those traveling with family, offering a balance of relaxation, enjoyment, and convenience for all ages.
5 Star
Marco Polo Plaza Cebu is frequently praised for living up to its five-star reputation, providing exceptional service and beautiful facilities. Guests often highlight the staff’s attentiveness and their ability to deliver a genuine five-star experience, suggesting that they are well-trained in hospitality. The hotel's cleanliness and quality of food, particularly the buffet and other dining offerings, receive high acclaim, making it a highly recommended venue. Many consider Marco Polo Plaza as the best and most luxurious hotel in Cebu, aligning with upscale international travel standards. However, a few areas for improvement are noted, such as inconsistencies with expected amenities and a suggestion for extended pool hours. Though it faces some competition, it remains a standout choice for travelers seeking comfort and quality service in Cebu.
Business
Marco Polo Plaza Cebu is regarded as an excellent choice for business travelers, offering a good location for business-related stays. Despite being slightly removed from Cebu City's main business hubs and malls, the hotel compensates with a shuttle service to nearby shopping destinations. The business facilities are well-equipped, including a good desk, chair, and desk lamp, thus providing an ideal work environment. Guests have appreciated the business room service, noting that the food delivery is both excellent and reasonably priced. The hotel is also a solid venue choice for events like weddings or conferences. With accessible location features and swift early morning airport transfers, it offers good value for money for business travelers.
Luxury
Marco Polo Plaza Cebu offers an experience that captures the essence of luxury and hospitality in Cebu City. With a five-star rating, the hotel promises a stay that echoes comfort and elegance. Guests are often impressed by the remarkable common areas, outstanding room service, and an extraordinary breakfast selection that the hotel generously provides. The hotel stands as a majestic landmark, maintaining the atmosphere of an international luxury resort with old-world charm.
The rooms, while undeniably spacious and offering stunning views, have been noted for showing signs of wear such as aging carpets. Despite this, the accommodations remain comfortable and contribute to the overall luxurious ambiance. The staff are consistently praised for their true hospitality and attentive service, ensuring that guests feel pampered throughout their stay.
Marco Polo Plaza Cebu manages to deliver a taste of luxury at an approachable price, offering a classy and comfortable environment. The property itself exudes elegance, and the lobby and reception areas are highlighted for their spacious and luxurious feel. Whether catching a glimpse of fireworks from the room or enjoying the well-maintained and managed facilities, guests leave feeling satisfied and relaxed. For those seeking a blend of luxury and comfort in Cebu City, this hotel appears to be a perfect choice.
Yes, Marco Polo Plaza Cebu has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Marco Polo Plaza Cebu.
No, Marco Polo Plaza Cebu doesn't allow dogs.
Yes, parking facilities are available at Marco Polo Plaza Cebu.