Best Western Charleston Inn
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Summary of reviewsBest Western Charleston Inn offers a scenic and convenient base for exploring Charleston, benefiting from its proximity to the city's historic district, attractions and Folly Beach. The hotel grounds are well-kept, providing a sense of seclusion amidst its strategic location.
Guests appreciate the breakfast variety, praising the hearty options such as scrambled eggs, sausages, yogurt and waffles, as well as the welcoming ambiance of the dining area. Noteworthy staff members, like Kim, contribute significantly to the positive dining experience.
Rooms at the hotel are generally clean, spacious and comfortable, equipped with modern amenities. The comfortable beds and quiet atmosphere enhance the overall stay, though occasional comments mention outdated decor and maintenance issues. Cleanliness is a strength with well-maintained rooms and common areas. Some guests reported minor issues like musty smells and occasional insect sightings, but these do not detract significantly from the overall satisfaction.
The staff is mostly recognized for their friendliness, professionalism and helpfulness. Front desk employees, including Sam and JoAnn, received commendations for excellent customer service, contributing to a seamless and welcoming experience. However, there are sporadic mentions of inconsistent service quality.
Guests find the pool to be a standout feature, highlighting its cleanliness and well-maintained condition, creating a pleasant and relaxing environment. The pool area is often described as a lovely spot to unwind.
Free parking is a significant benefit with ample spaces and well-kept parking areas adding to the hotel’s convenience. Despite some occasional issues with parking space size and availability, the free parking remains a favorable aspect.
For families, the hotel is a suitable choice, providing amenities like a family-friendly pool and a well-received breakfast. Although there aren't specific kids' activities, the overall environment and good value make it an attractive option for family stays.
The beds generally receive positive feedback for comfort with many guests noting the quality of mattresses and pillows. While some isolated complaints about cleanliness and mattress conditions exist, the overall sentiment towards the beds is largely positive.
The hotel's free wifi receives mixed reviews; some guests praise its reliability, while others highlight issues with connectivity and speed. The internet connection is often better in public areas but can be problematic inside the rooms.
As a three-star hotel, Best Western Charleston Inn provides clean, quiet and comfortable accommodations, though some areas need renovation. Criticism around certain aging elements and occasional service limitations exist, but the helpful staff and general value for money contribute to a satisfactory stay.
For business travelers, the absence of a conference room and work desk might be inconvenient, compounded by occasional wifi issues. Nonetheless, the professional and friendly staff make the stay acceptable for business purposes.
The hotel caters well to guests with disabilities, offering essential accessibility features like wheelchair access and equipped rooms. Some areas, such as the main entrance and parking proximity to rooms, could be improved to enhance overall accessibility.
In summary, Best Western Charleston Inn provides a clean, convenient and comfortable stay for guests looking to explore Charleston. With its welcoming staff, enjoyable breakfast, well-maintained pool and family-friendly atmosphere, it remains a solid choice despite a few areas that could benefit from updates and improvements.
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Guests appreciate the breakfast variety, praising the hearty options such as scrambled eggs, sausages, yogurt and waffles, as well as the welcoming ambiance of the dining area. Noteworthy staff members, like Kim, contribute significantly to the positive dining experience.
Rooms at the hotel are generally clean, spacious and comfortable, equipped with modern amenities. The comfortable beds and quiet atmosphere enhance the overall stay, though occasional comments mention outdated decor and maintenance issues. Cleanliness is a strength with well-maintained rooms and common areas. Some guests reported minor issues like musty smells and occasional insect sightings, but these do not detract significantly from the overall satisfaction.
The staff is mostly recognized for their friendliness, professionalism and helpfulness. Front desk employees, including Sam and JoAnn, received commendations for excellent customer service, contributing to a seamless and welcoming experience. However, there are sporadic mentions of inconsistent service quality.
Guests find the pool to be a standout feature, highlighting its cleanliness and well-maintained condition, creating a pleasant and relaxing environment. The pool area is often described as a lovely spot to unwind.
Free parking is a significant benefit with ample spaces and well-kept parking areas adding to the hotel’s convenience. Despite some occasional issues with parking space size and availability, the free parking remains a favorable aspect.
For families, the hotel is a suitable choice, providing amenities like a family-friendly pool and a well-received breakfast. Although there aren't specific kids' activities, the overall environment and good value make it an attractive option for family stays.
The beds generally receive positive feedback for comfort with many guests noting the quality of mattresses and pillows. While some isolated complaints about cleanliness and mattress conditions exist, the overall sentiment towards the beds is largely positive.
The hotel's free wifi receives mixed reviews; some guests praise its reliability, while others highlight issues with connectivity and speed. The internet connection is often better in public areas but can be problematic inside the rooms.
As a three-star hotel, Best Western Charleston Inn provides clean, quiet and comfortable accommodations, though some areas need renovation. Criticism around certain aging elements and occasional service limitations exist, but the helpful staff and general value for money contribute to a satisfactory stay.
For business travelers, the absence of a conference room and work desk might be inconvenient, compounded by occasional wifi issues. Nonetheless, the professional and friendly staff make the stay acceptable for business purposes.
The hotel caters well to guests with disabilities, offering essential accessibility features like wheelchair access and equipped rooms. Some areas, such as the main entrance and parking proximity to rooms, could be improved to enhance overall accessibility.
In summary, Best Western Charleston Inn provides a clean, convenient and comfortable stay for guests looking to explore Charleston. With its welcoming staff, enjoyable breakfast, well-maintained pool and family-friendly atmosphere, it remains a solid choice despite a few areas that could benefit from updates and improvements.
Hotel Taking Steps Towards Sustainability
This hotel is listed as a green hotel in Charleston. While specific details about their eco-friendly practices are not provided, its inclusion in this category indicates a commitment to sustainable operations.
Certifications:
Green Key Global (greenkeyglobal.com)
Answers last updated by our editors
Dog Friendly Hotel
This inn is pet-friendly and offers affordable accommodations. It provides basic amenities and welcomes pets, making it a budget-friendly option for pet owners.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and a sundeck area for guests to relax by the pool.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
The 'Best Western Charleston Inn' benefits from an enviable location that guests find highly convenient for exploring Charleston and its surrounding areas. Situated right off a main highway, it offers easy access to downtown Charleston, the historic district and popular attractions such as Boone Hall and Magnolia Plantations & Gardens. Guests appreciate the short drive to both the city center and Folly Beach, highlighting the hotel's strategic position for sightseeing. The accessibility to public transportation and nearby restaurants enhances its appeal. The property's grounds are noted for their upkeep and seclusion, providing a sense of privacy despite its proximity to various points of interest. Overall, the location receives praise for its convenience, setting a solid foundation for visitors looking to explore Charleston's rich history and vibrant culture.
The breakfast at the Best Western Charleston Inn receives mostly positive feedback from guests with many praising its variety and quality. The spread includes a diverse range of options such as scrambled eggs, sausages, yogurt, waffles, toast, muffins and a selection of chilled beverages. Guests appreciated the hearty and delicious choices and some highlighted the daily change in egg preparations.
The breakfast ambiance also garnered praise with mentions of a spacious and well-lit room and outdoor seating options, enhancing the overall experience. The attentiveness and efficiency of the breakfast staff, particularly an employee named Kim, were frequently commended for adding a personal and friendly touch.
Despite the praise, a few reviewers indicated that the breakfast could be improved by offering more fruit options beyond apples and extending the hours past 9 AM. Some found the offerings to be typical of a basic hotel continental breakfast but noted that it still met their expectations.
Overall, guests found the breakfast at Best Western Charleston Inn to be satisfying with ample choices and a pleasant dining environment, making it a highlight of their stay.
The guest reviews for the Best Western Charleston Inn highlight several positive aspects of the hotel rooms. Many guests noted that the rooms were very clean, spacious and comfortable. The rooms were described as quiet with modern amenities and well-equipped facilities. Some found the beds particularly comfortable, complementing the spacious layout. The overall cleanliness and room size were appreciated, making the stay pleasant for many guests.
However, there were also points of critique. A number of reviews mentioned that the rooms were outdated and could benefit from more lighting. Issues such as dark rooms, musty smells and occasional bugs were reported. Some guests noted that the furnishings appeared old and worn and there were comments about thin walls leading to noise disturbances. Maintenance issues like broken doors, poor ventilation and small, outdated bathrooms were also mentioned.
Overall, while the hotel rooms at the Best Western Charleston Inn received praise for their cleanliness, comfort and spaciousness, there were some recurring issues related to age, maintenance and lighting that could use improvement.
Guests' reviews of the beds at the Best Western Charleston Inn present a mixed yet generally positive picture. Numerous guests found the beds to be comfortable with adjectives like comfortable, extremely comfortable and super comfortable frequently mentioned. Many appreciated the firm support and excellent quality of the mattresses and pillows, describing them as soft, inviting and perfectly suited for couples. Several reviewers highlighted clean and fresh bedding with some noting that the bedding was new, replaced daily and of excellent quality.
However, not all feedback was glowing. Some guests reported issues, such as sagging, hard or lumpy mattresses, beds not being clean and rough linens. Specific complaints included beds being too small for their indicated size and a few instances of dirty sheets and other cleanliness concerns. A couple of reviews mentioned bed bugs and stains on the pillow, which contrasted sharply with the otherwise positive comments about cleanliness and comfort.
Overall, while most visitors seemed pleased with the comfort provided by the hotel's beds, a few had less favorable experiences regarding bed size, cleanliness and mattress condition.
The reviews of Best Western Charleston Inn largely highlight its commitment to cleanliness and comfort. Many guests found their rooms to be very clean, spacious and comfortable, which appears to be a strong point for the hotel. The overall property maintenance, including manicured landscaping and frequent cleaning, also received praise. Cleanliness extends to common areas and the pool, which multiple guests described as lovely and well-maintained.
However, some guests pointed out areas needing improvement. There were remarks about outdated rooms and in some instances, issues like stained bedding, musty smells and instances of mold and cockroaches were reported. Certain areas, such as the breakfast dining area and public bathrooms, could benefit from better upkeep. Ensuring daily cleaning services and more attention to detail would be beneficial, as some guests experienced inconsistencies in room cleanliness.
Despite these negative points, the hotel's efforts to maintain cleanliness are evident and appreciated by many, making it a generally recommended stay for those prioritizing cleanliness and comfort.
The guest reviews for the staff at Best Western Charleston Inn offer a mixed bag of impressions. On a positive note, many guests praised the hotel staff for being incredibly friendly, helpful and professional. Numerous front desk attendants received special mentions for their politeness and efficiency, contributing to a seamless check-in experience. Specifically, individuals like Sam and JoAnn were highlighted for their exceptional customer service and friendliness. The breakfast staff, including Ms. Kim, also garnered accolades for their courteous and welcoming demeanor, helping to ensure a pleasant start to the day.
However, some guests did report less favorable experiences, encountering issues with attitude and responsiveness from certain staff members. Instances of rudeness and lack of investment in the guests’ enjoyment were mentioned, suggesting inconsistency in service quality. Despite these occasional setbacks, the prevailing sentiment underscores a generally pleasant and accommodating team committed to making guests’ stays enjoyable.
Overall, while there are areas for improvement, especially in terms of maintaining consistent friendliness and efficiency across all staff, the positive traits of helpfulness, professionalism and warm greetings were evident in many guests' experiences.
When staying at Best Western Charleston Inn, guests will find that the wifi experience varies significantly. While some visitors noted the wifi as outstanding and reliable, others encountered issues with instability and slow speeds. The internet connection was reportedly strong in outdoor areas, but the signal weakened considerably inside the rooms with some rooms lacking connectivity altogether. There were occasional reports where the wifi did not work at all or frequently cut out. Some guests mentioned the password being changed without an update, compounding the connectivity issues.
Despite the problems, the hotel does provide free wifi throughout the property, including at reception. A few users also noted that the internet speed was decent once connected. Overall, while wifi is available, improvements are necessary to ensure a consistent and reliable internet experience for all guests.
The reviews highlight a generally positive experience with the pool at Best Western Charleston Inn. Guests frequently remarked on its cleanliness, noting that it was well-maintained and cleaned daily by the staff. The pool area is described as pleasant with many appreciating its size and the surrounding gardens. Many found the pool refreshing and a nice place to relax with some highlighting it as particularly pleasant and even fantastic.
However, there were some mixed opinions regarding the temperature and availability of the pool with a few guests finding it cold, noting that it was not heated and mentioning instances when the pool was closed. Some also mentioned issues with cleanliness, describing it as cloudy, dirty or unhygienic at times. Despite these occasional drawbacks, the general sentiment conveys that the pool is a valued feature of the hotel with many guests checking in specifically to enjoy it.
Overall, the pool seems to be a standout feature for many visitors, providing a clean, well-maintained and pleasant environment for relaxation.
Best Western Charleston Inn generally offers convenient and free parking for its guests, which many find a significant advantage, particularly given the challenges of parking in Charleston. The hotel prides itself on maintaining well-kept parking areas with employees routinely cleaning the premises, ensuring a tidy environment. Ample parking spaces are available, making it easy for guests to find a spot close to their rooms.
However, there are some recurring complaints about the size of the parking spots and occasional issues with limited availability. Some guests have noted that the parking lot can feel unsafe and occasionally inadequate, particularly on busy days. Despite these concerns, the provision of free parking and the overall convenience of the parking situation make it a favorable aspect of staying at the Best Western Charleston Inn.
Best Western Charleston Inn proves to be a comfortable and family-friendly choice for travelers. The hotel stands out for its family amenities, including a swimming pool that kids love and appreciate. Families frequently stay at this budget-friendly hotel, noting its welcoming atmosphere and good value. Although there isn't a dedicated kids' club or membership discount, the breakfast options are particularly praised by families, making mornings easier and more enjoyable. Reviews often highlight how issues are addressed promptly, reassuring family travelers of a smooth stay. Overall, it’s a well-regarded family-targeted hotel that leaves kids recommending it and families keen to return.
Best Western Charleston Inn presents itself as a decent choice for travelers seeking clean and comfortable accommodations within a convenient location. The hotel maintains a good value for the price, providing a quiet environment ideal for rest. Guests frequently highlight the good breakfasts as a notable amenity, deeming it appropriate for the affordability and category of accommodation.
However, some aspects detract from the overall experience. The property is criticized for its three-star rating and slightly higher prices with certain areas in need of renovation. There's a notable complaint regarding a loud AC unit and the poorly ventilated rooms, which point to necessary improvements.
Despite temporary setbacks like no room service due to COVID and occasional cleanliness issues due to short staffing, the friendly and helpful staff manage to enhance the stay for many guests. Problems with WiFi and hot water have been mentioned, though these do not overshadow the overall quality and quietness of the establishment.
In summary, Best Western Charleston Inn positions itself as a reliable three-star hotel offering clean, quiet and comfortable conditions, though it faces criticism for some of its dated aspects and occasional service limitations.
Best Western Charleston Inn offers a mixed experience for business travelers. Positive feedback highlights the great staff, particularly at the front desk, where they are noted as being helpful, attentive and friendly. However, there are several drawbacks related to business amenities, such as the absence of a conference room and a desk in the rooms, which could be inconvenient for those needing to work. Additionally, issues with the wireless internet can be a significant drawback for business guests. Despite these challenges, the overall environment is considered acceptable for business trips.
The Best Western Charleston Inn generally offers good accessibility features for guests with disabilities. The facilities ensure wheelchair accessibility throughout, including accessible rooms equipped with features such as grab bars in showers and well-ventilated bathrooms designed for those with mobility challenges. The hotel is also noted for being easy to access and having ramps available. However, some areas may not be fully accessible and there were mentions of certain rooms being far from parking and the lack of a ramp to the main entrance, which might present difficulties for some visitors. Despite being short-staffed at times, the front desk staff receives praise for their service. Overall, while there are some areas needing improvement, the hotel largely caters to the needs of guests with disabilities.
The outdoor pool at Best Western Charleston Inn has garnered very positive comments from guests. It is frequently described as clean, well-maintained and visually appealing. Guests have appreciated the pool's cleanliness and convenient size with some noting its impressive 10 ft depth and large dimensions. The pool area itself is celebrated for its beauty, featuring tropical aesthetics that enhance the overall experience. Many guests have highlighted the lovely views of the pool area from their rooms, emphasizing the inviting ambiance of the space. The outdoor pool is consistently praised for its refreshing and enjoyable atmosphere, making it a standout feature of the hotel.
The Best Western Charleston Inn is noted for its dog-friendly facilities, making it a convenient option for pet owners looking to travel with their furry companions. Guests appreciate the hotel's welcoming stance towards pets and the fact that it accepts dogs. The premises include a designated dog walking area, although some find it somewhat limited. The hotel's pet policy is clear with an additional charge of $30 per night for those bringing pets along; however, some guests feel that this fee is on the higher side.
Despite a few reports of dog odors in the rooms and carpets, many reviewers noted no pet-related odors during their stay, indicating that the staff manages pet hygiene well. The overall sentiment is positive, emphasizing the convenience and pet-friendly nature of the hotel. The hotel promises an excellent breakfast, which adds to the satisfaction of pet owners and non-pet owners alike.
Overall, Best Western Charleston Inn stands out as a viable option for travelers who prioritize pet accommodation, combining pet-friendliness with other quality services and amenities.
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Location
Breakfast
The breakfast ambiance also garnered praise with mentions of a spacious and well-lit room and outdoor seating options, enhancing the overall experience. The attentiveness and efficiency of the breakfast staff, particularly an employee named Kim, were frequently commended for adding a personal and friendly touch.
Despite the praise, a few reviewers indicated that the breakfast could be improved by offering more fruit options beyond apples and extending the hours past 9 AM. Some found the offerings to be typical of a basic hotel continental breakfast but noted that it still met their expectations.
Overall, guests found the breakfast at Best Western Charleston Inn to be satisfying with ample choices and a pleasant dining environment, making it a highlight of their stay.
Rooms
However, there were also points of critique. A number of reviews mentioned that the rooms were outdated and could benefit from more lighting. Issues such as dark rooms, musty smells and occasional bugs were reported. Some guests noted that the furnishings appeared old and worn and there were comments about thin walls leading to noise disturbances. Maintenance issues like broken doors, poor ventilation and small, outdated bathrooms were also mentioned.
Overall, while the hotel rooms at the Best Western Charleston Inn received praise for their cleanliness, comfort and spaciousness, there were some recurring issues related to age, maintenance and lighting that could use improvement.
Beds
However, not all feedback was glowing. Some guests reported issues, such as sagging, hard or lumpy mattresses, beds not being clean and rough linens. Specific complaints included beds being too small for their indicated size and a few instances of dirty sheets and other cleanliness concerns. A couple of reviews mentioned bed bugs and stains on the pillow, which contrasted sharply with the otherwise positive comments about cleanliness and comfort.
Overall, while most visitors seemed pleased with the comfort provided by the hotel's beds, a few had less favorable experiences regarding bed size, cleanliness and mattress condition.
Cleanliness
However, some guests pointed out areas needing improvement. There were remarks about outdated rooms and in some instances, issues like stained bedding, musty smells and instances of mold and cockroaches were reported. Certain areas, such as the breakfast dining area and public bathrooms, could benefit from better upkeep. Ensuring daily cleaning services and more attention to detail would be beneficial, as some guests experienced inconsistencies in room cleanliness.
Despite these negative points, the hotel's efforts to maintain cleanliness are evident and appreciated by many, making it a generally recommended stay for those prioritizing cleanliness and comfort.
Staff
However, some guests did report less favorable experiences, encountering issues with attitude and responsiveness from certain staff members. Instances of rudeness and lack of investment in the guests’ enjoyment were mentioned, suggesting inconsistency in service quality. Despite these occasional setbacks, the prevailing sentiment underscores a generally pleasant and accommodating team committed to making guests’ stays enjoyable.
Overall, while there are areas for improvement, especially in terms of maintaining consistent friendliness and efficiency across all staff, the positive traits of helpfulness, professionalism and warm greetings were evident in many guests' experiences.
Wi-Fi
Despite the problems, the hotel does provide free wifi throughout the property, including at reception. A few users also noted that the internet speed was decent once connected. Overall, while wifi is available, improvements are necessary to ensure a consistent and reliable internet experience for all guests.
Pool
However, there were some mixed opinions regarding the temperature and availability of the pool with a few guests finding it cold, noting that it was not heated and mentioning instances when the pool was closed. Some also mentioned issues with cleanliness, describing it as cloudy, dirty or unhygienic at times. Despite these occasional drawbacks, the general sentiment conveys that the pool is a valued feature of the hotel with many guests checking in specifically to enjoy it.
Overall, the pool seems to be a standout feature for many visitors, providing a clean, well-maintained and pleasant environment for relaxation.
Parking
However, there are some recurring complaints about the size of the parking spots and occasional issues with limited availability. Some guests have noted that the parking lot can feel unsafe and occasionally inadequate, particularly on busy days. Despite these concerns, the provision of free parking and the overall convenience of the parking situation make it a favorable aspect of staying at the Best Western Charleston Inn.
Family
3 Star
However, some aspects detract from the overall experience. The property is criticized for its three-star rating and slightly higher prices with certain areas in need of renovation. There's a notable complaint regarding a loud AC unit and the poorly ventilated rooms, which point to necessary improvements.
Despite temporary setbacks like no room service due to COVID and occasional cleanliness issues due to short staffing, the friendly and helpful staff manage to enhance the stay for many guests. Problems with WiFi and hot water have been mentioned, though these do not overshadow the overall quality and quietness of the establishment.
In summary, Best Western Charleston Inn positions itself as a reliable three-star hotel offering clean, quiet and comfortable conditions, though it faces criticism for some of its dated aspects and occasional service limitations.
Business
Accessible
Outdoor Pool
Dog Friendly
Despite a few reports of dog odors in the rooms and carpets, many reviewers noted no pet-related odors during their stay, indicating that the staff manages pet hygiene well. The overall sentiment is positive, emphasizing the convenience and pet-friendly nature of the hotel. The hotel promises an excellent breakfast, which adds to the satisfaction of pet owners and non-pet owners alike.
Overall, Best Western Charleston Inn stands out as a viable option for travelers who prioritize pet accommodation, combining pet-friendliness with other quality services and amenities.
Yes, Best Western Charleston Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Charleston Inn.
Yes, Best Western Charleston Inn welcomes dogs.
Yes, parking facilities are available at Best Western Charleston Inn.
No, Best Western Charleston Inn doesn't have a gym.
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