Two Rivers Lodge by Marston’s Inns
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Summary of reviewsTwo Rivers Lodge by Marston’s Inns enjoys an excellent location, just a ten-minute stroll from the charming town center of Chepstow. Guests find it convenient for attending local events, exploring historical attractions like Tintern Abbey and enjoying the quiet, well-situated property with ample parking. Its strategic position ensures great connectivity to main travel routes.
Guests have overwhelmingly positive remarks regarding the breakfast experience at the lodge, often describing the full English breakfast as superb and tasty. The restaurant's ambiance and the polite staff also earn praise, although some note inconsistency in specific items and service speed.
Dinner experiences similarly receive commendations, particularly for the enjoyable dishes like curries and steaks and the pleasant dining environment. While some reviews mention issues with slow service and specific items being unavailable, the general sentiment is positive with many appreciating the fresh, well-presented food and the adjoining pub's convenience.
The rooms are notable for their cleanliness and comfort. Guests appreciate the modern, well-appointed accommodations and the spacious, well-lit rooms. There are minor issues like heating problems and lack of storage, but the comfortable beds and quiet atmosphere provide a restful stay.
Cleanliness is a standout feature with rooms frequently described as spotlessly clean and well-equipped. The housekeeping standards are high, extending throughout the property, including the restaurant and other facilities, contributing to a welcoming and tidy environment.
The staff at Two Rivers Lodge receive high praise for their friendliness, helpfulness and professionalism. Guests frequently note the staff's efforts to assist and accommodate them, making for a warm, supportive environment. There are occasional mentions of slow service, but these are overshadowed by the general commendation for the team's commitment to guest satisfaction.
Free WiFi is available but has mixed reviews. Some guests found it fast and satisfactory, while others reported connection issues and complications with the service.
The lodge is ideal for family stays with family rooms equipped with extra beds and cots and a welcoming atmosphere contributed by the family-friendly staff. The convenience of the location and the size and cleanliness of the family rooms make it a recommended choice for families.
Beds at the lodge are described as very comfortable, contributing to an excellent night's rest. Most reviews emphasize the good size and softness of the beds, although there are occasional mentions of discomfort with specific bed types.
Overall, Two Rivers Lodge by Marston's Inns offers a pleasant stay with its impeccably clean rooms, welcoming staff and convenient location. While there are minor areas for improvement, the lodge provides great value for money and an enjoyable experience for travelers.
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Guests have overwhelmingly positive remarks regarding the breakfast experience at the lodge, often describing the full English breakfast as superb and tasty. The restaurant's ambiance and the polite staff also earn praise, although some note inconsistency in specific items and service speed.
Dinner experiences similarly receive commendations, particularly for the enjoyable dishes like curries and steaks and the pleasant dining environment. While some reviews mention issues with slow service and specific items being unavailable, the general sentiment is positive with many appreciating the fresh, well-presented food and the adjoining pub's convenience.
The rooms are notable for their cleanliness and comfort. Guests appreciate the modern, well-appointed accommodations and the spacious, well-lit rooms. There are minor issues like heating problems and lack of storage, but the comfortable beds and quiet atmosphere provide a restful stay.
Cleanliness is a standout feature with rooms frequently described as spotlessly clean and well-equipped. The housekeeping standards are high, extending throughout the property, including the restaurant and other facilities, contributing to a welcoming and tidy environment.
The staff at Two Rivers Lodge receive high praise for their friendliness, helpfulness and professionalism. Guests frequently note the staff's efforts to assist and accommodate them, making for a warm, supportive environment. There are occasional mentions of slow service, but these are overshadowed by the general commendation for the team's commitment to guest satisfaction.
Free WiFi is available but has mixed reviews. Some guests found it fast and satisfactory, while others reported connection issues and complications with the service.
The lodge is ideal for family stays with family rooms equipped with extra beds and cots and a welcoming atmosphere contributed by the family-friendly staff. The convenience of the location and the size and cleanliness of the family rooms make it a recommended choice for families.
Beds at the lodge are described as very comfortable, contributing to an excellent night's rest. Most reviews emphasize the good size and softness of the beds, although there are occasional mentions of discomfort with specific bed types.
Overall, Two Rivers Lodge by Marston's Inns offers a pleasant stay with its impeccably clean rooms, welcoming staff and convenient location. While there are minor areas for improvement, the lodge provides great value for money and an enjoyable experience for travelers.
Accessible Hotel
This lodge provides specific 'Double Room - Disability Access' and general wheelchair accommodation, with accessible rooms located on the ground floor. It offers ample accessible parking and convenient access from main travel routes, though it does not have an elevator to upper floors.
Hotel with EV Charging Stations
Family Friendly Hotel
4-Star Hotel
Guest Reviews
Situated just a ten-minute stroll from the charming town center of Chepstow, Two Rivers Lodge by Marston’s Inns enjoys an excellent location praised by many guests. The hotel is conveniently close to the racecourse and provides ample parking, making it easy for visitors to attend local events or simply explore the area. Its strategic position offers great connectivity to main travel routes, including the Wye Valley link road and the motorway, ensuring easy access for travelers from various directions.
The location is particularly favored by those visiting for events such as weddings at nearby venues like St Tewdricks House or concerts, thanks to its proximity. It's also an ideal spot for those looking to explore the historical and picturesque attractions in the region, including Tintern Abbey and Offa’s Dyke. The quiet, well-situated property allows for a peaceful stay with all the necessary facilities, including a pub and restaurant next door, which guests found very convenient.
Cleanliness and modern amenities complement its prime location, offering a comfortable base for both short-term and extended visits. The lodge's location, combined with the helpful and professional staff, makes it a perfect choice for those planning a leisurely break or attending an event in the lovely town of Chepstow.
The breakfast experience at Two Rivers Lodge by Marston’s Inns receives a warm reception from many guests, who frequently praise the plentiful and varied options. A standout feature is the full English breakfast, which several comments describe as superb, tasty and well-cooked. Many guests find the breakfast to be of excellent quality with some proclaiming it as one of the best they've had in a long time. The selection includes both continental and cooked options, often highlighted for their good value for money.
Service and atmosphere also earn commendations with numerous reviews mentioning polite staff, quick service and a pleasant dining environment. Guests appreciate the extensive menu combinations and the versatility to cater to various dietary preferences.
However, there are occasional critiques regarding consistency. Some guests note issues with specific items like soggy bacon, overcooked dishes or pre-made components. A few also mention that breakfast service can sometimes be slow or poorly organized, resulting in delays. Additionally, several reviewers express that breakfast should be included in the room price rather than an extra charge.
Overall, while there are a few areas for improvement, most guests seem to enjoy a satisfactory and enjoyable breakfast experience at this inn.
Dinner at Two Rivers Lodge by Marston’s Inns has garnered a range of experiences from guests with numerous reviewers highlighting positive aspects. Many found the dinner to be highly enjoyable, mentioning that dishes such as curries, steaks and mixed grills were particularly delicious. The restaurant's ambiance and decor received commendations, creating a pleasant dining environment. Reviews often spoke favorably of the ample portion sizes and the freshness of the food, which contributed to a satisfying dining experience.
The restaurant boasts a good menu selection, featuring a variety of dishes that are well presented and cooked to a high standard. Some guests mentioned that the food was great quality and tasty with several emphasizing excellent value for money. Many appreciated the reasonable prices and the quality of meals, making it a good option for both dinner and breakfast. The adjoining pub also received positive feedback, noted for its good food and convenient location after a long day of travel.
However, there were a few mixed reviews concerning the quality and taste of some dishes with certain meals described as being poor quality or not worth the price. Some guests had issues with slow service and specific items being unavailable at times. Despite these mixed reviews, the overall sentiment about the food at Two Rivers Lodge leans positively with many guests enjoying their dining experiences and praising the quality, taste and presentation of the meals.
Two Rivers Lodge by Marston’s Inns boasts rooms that are consistently praised for their cleanliness and comfort. Guests frequently highlight the modern and well-appointed nature of the accommodations with many finding the rooms to be spacious and well-lit. The facilities are described as basic yet functional, providing a satisfactory experience for a short stay. Comfortable beds are a recurring compliment, ensuring guests enjoy a good night's sleep.
Although some rooms are noted to be on the smaller side, they are often deemed adequate for their purpose, particularly for short stays. Air conditioning systems and modern fittings enhance the overall comfort, though a few guests have mentioned minor issues such as heating problems and the absence of cupboards or shelves for clothes.
The quiet atmosphere, especially in rooms located away from the pub, is appreciated by those seeking a peaceful stay. Additionally, the proximity to a nice gastro pub is a favorable mention for those looking for convenient dining options.
Overall, the rooms at Two Rivers Lodge are described as exceptionally clean, comfortable and modern, meeting the essential needs of travelers. Despite minor drawbacks, the accommodation offers great value for a convenient and restful stay.
Two Rivers Lodge by Marston’s Inns offers guests a variety of comfortable sleeping arrangements that have generally left visitors satisfied with their experiences. The reviews consistently highlight the beds as comfortable with numerous guests describing them as very comfy, super comfy and even like sleeping on a cloud. The rooms often feature large beds, including some king-sized and super king-sized options, ensuring ample space for relaxation.
Guests have praised the clean and cozy bedding with the pillows receiving positive remarks for their comfort as well. The majority of the reviews emphasize the good size and softness of the beds, contributing to a good, comfortable sleep. Occasional mentions of beds being squishy or smaller than expected did not overshadow the overall satisfaction with the spacious and comfortable sleeping arrangements.
While there were a few comments regarding hard or bumpy single beds and an uncomfortable sofa bed, these seem to be exceptions rather than the rule. Most guests enjoyed an excellent night’s rest with many noting that they slept well due to the comfortable mattresses. Overall, Two Rivers Lodge by Marston’s Inns appears to provide a reliable and pleasant sleeping experience for its visitors.
Two Rivers Lodge by Marston's Inns has consistently received praise for its cleanliness. Rooms are described as spotlessly clean, comfortable and modern. Guests have highlighted the spaciousness of the rooms, which are well-equipped and well-lit. The bathrooms also received positive mentions for their cleanliness and functionality.
Visitors frequently noted the great value for money, complimenting the comfortable beds and modern, cozy interior. The housekeeping and cleaning standards were often mentioned as outstanding with many terms such as "spotlessly clean" and "immaculately clean" repeatedly used.
The overall ambiance of the lodge is described as welcoming and tidy, extending beyond the rooms themselves to the restaurant and other facilities. The quiet environment, especially on the top floor, adds to the comfort level, making it a peaceful retreat for guests.
Though there were occasional mentions of minor issues, such as dust and a lack of room service during stays, the predominant consensus is that Two Rivers Lodge upholds high standards of cleanliness and comfort, ensuring a pleasant stay for its guests.
The staff at Two Rivers Lodge by Marston’s Inns have garnered overwhelmingly positive feedback from guests. They are described as very helpful, friendly and welcoming, consistently providing excellent customer service. Numerous reviews highlight the staff's politeness, knowledge and efficiency. Guests frequently note that the staff went above and beyond to assist them, were very accommodating and exhibited professionalism. The reception staff stood out for their knowledge and efficient service during check-in. Many reviews mention the staff's patience, kindness and attentiveness, creating a warm and supportive environment.
Although there were occasional mentions of slow service and moments where staff appeared tired or frustrated, these instances were overshadowed by the general praise for the team's commitment to guest satisfaction. A few comments pointed out the issue of being understaffed, which sometimes impacted service quality. However, the staff were repeatedly commended for apologizing when things didn't meet expectations and for their genuine effort to rectify any issues.
The pub manager and certain individuals were specifically highlighted for their exceptional helpfulness and the staff were frequently described as fabulous and wonderful by name. Overall, the attentive, personable and efficient nature of the staff greatly contributes to a pleasant stay at Two Rivers Lodge.
Two Rivers Lodge by Marston’s Inns has mixed reviews regarding its WiFi service. Guests generally appreciated the free WiFi, citing that the WiFi signal was good and the speed was satisfactory. Some users reported that the WiFi was fast, which was beneficial for basic usage. However, there were also a number of challenges noted. Several guests experienced issues with the WiFi connection, mentioning that it was difficult to connect or that it required the sharing of excessive personal details. There were instances where the WiFi did not provide internet access even though the signal appeared strong. Additionally, a few guests commented that no WiFi code or information about the WiFi service was provided upon arrival. Despite these issues, when the WiFi was functional, it generally received positive feedback for its performance in common areas, though some rooms may lack access.
Two Rivers Lodge by Marston’s Inns is widely considered to be an ideal destination for family stays with numerous guests recommending it highly for family trips. Reviewers frequently mentioned the convenience of the location, especially for those attending nearby weddings or looking to meet up with family members in the area. The hotel offers family rooms equipped with comfortable and spacious extra beds and cots for newborns, ensuring a suitable setup for guests with young children.
The family-friendly staff and good options for family breakfast contribute to the welcoming atmosphere, making it a pleasant experience for everyone. Guests appreciated the size and cleanliness of the family rooms, which provided ample space for couples with children and even large family groups staying together.
Although some found the sofa beds in the family rooms to be less comfortable, the overall comfort and privacy of the rooms were praised. The hotel also accommodated specific needs, such as placing guests in rooms close to elderly family members. This attention to detail made family gatherings and special occasions, like weddings, more enjoyable.
In summary, Two Rivers Lodge stands out as a family-oriented hotel that caters well to the needs of guests traveling with children or in larger family groups. Its convenient location, comfortable accommodations and friendly service make it a recommended choice for families visiting the area.
Two Rivers Lodge by Marston’s Inns offers a welcoming stay with its impeccably clean and spotless rooms, ensuring a comfortable experience for guests. The level of professionalism, friendliness and helpfulness from the staff is remarkable, often surpassing the standards expected of a four-star hotel. The location is convenient, especially for those visiting family nearby, being just a short five-minute distance away. With an affordable nightly rate, guests find great value in their stay. While some believe the hotel has the potential to fully reach four-star standards with certain improvements, others appreciate it as it is, likening it to a slightly nicer Travelodge. Overall, Two Rivers Lodge combines top-notch service with cleanliness and comfort, making it a pleasant choice for travelers.
Two Rivers Lodge by Marston’s Inns boasts a convenient and disability-friendly environment. The accommodation is praised for its ease of access with rooms that are particularly beneficial for guests with limited mobility. Its location is accessible from main travel routes and is particularly convenient for Chepstow racecourse visitors. The availability of ample parking adds to the ease of accessibility.
Although the lodge includes some accessible rooms and bathrooms designed for disabled use, it lacks an elevator, necessitating the use of stairs to reach certain areas. However, staff members are noted for their willingness to assist, thus helping mitigate potential accessibility challenges. The accessible layout extends into the car park, ensuring guests can easily navigate to and from their vehicles.
Overall, Two Rivers Lodge offers a generally accessible experience for guests, particularly those with disabilities, while certain aspects like the absence of an elevator may require additional support from staff.
Two Rivers Lodge by Marston's Inns offers a stay that combines great quality with extraordinary cleanliness. Guests have highlighted the superior bedding that ensures a great night’s sleep and the comfortable beds are a standout feature. The hotel rooms are praised for being spotlessly clean with well-groomed and quality decor that meets high standards, even surpassing cleanliness expected at 4-star hotels. Guests also find the location to be great, adding convenience to their stay. The staff are described as friendly, fun and helpful, creating a welcoming atmosphere that exceeds modest expectations. Overall, while not luxurious, the hotel provides an excellent experience with impressive quality and cleanliness, ticking all the boxes for a comfortable stay.
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Location
The location is particularly favored by those visiting for events such as weddings at nearby venues like St Tewdricks House or concerts, thanks to its proximity. It's also an ideal spot for those looking to explore the historical and picturesque attractions in the region, including Tintern Abbey and Offa’s Dyke. The quiet, well-situated property allows for a peaceful stay with all the necessary facilities, including a pub and restaurant next door, which guests found very convenient.
Cleanliness and modern amenities complement its prime location, offering a comfortable base for both short-term and extended visits. The lodge's location, combined with the helpful and professional staff, makes it a perfect choice for those planning a leisurely break or attending an event in the lovely town of Chepstow.
Breakfast
Service and atmosphere also earn commendations with numerous reviews mentioning polite staff, quick service and a pleasant dining environment. Guests appreciate the extensive menu combinations and the versatility to cater to various dietary preferences.
However, there are occasional critiques regarding consistency. Some guests note issues with specific items like soggy bacon, overcooked dishes or pre-made components. A few also mention that breakfast service can sometimes be slow or poorly organized, resulting in delays. Additionally, several reviewers express that breakfast should be included in the room price rather than an extra charge.
Overall, while there are a few areas for improvement, most guests seem to enjoy a satisfactory and enjoyable breakfast experience at this inn.
Dinner
The restaurant boasts a good menu selection, featuring a variety of dishes that are well presented and cooked to a high standard. Some guests mentioned that the food was great quality and tasty with several emphasizing excellent value for money. Many appreciated the reasonable prices and the quality of meals, making it a good option for both dinner and breakfast. The adjoining pub also received positive feedback, noted for its good food and convenient location after a long day of travel.
However, there were a few mixed reviews concerning the quality and taste of some dishes with certain meals described as being poor quality or not worth the price. Some guests had issues with slow service and specific items being unavailable at times. Despite these mixed reviews, the overall sentiment about the food at Two Rivers Lodge leans positively with many guests enjoying their dining experiences and praising the quality, taste and presentation of the meals.
Rooms
Although some rooms are noted to be on the smaller side, they are often deemed adequate for their purpose, particularly for short stays. Air conditioning systems and modern fittings enhance the overall comfort, though a few guests have mentioned minor issues such as heating problems and the absence of cupboards or shelves for clothes.
The quiet atmosphere, especially in rooms located away from the pub, is appreciated by those seeking a peaceful stay. Additionally, the proximity to a nice gastro pub is a favorable mention for those looking for convenient dining options.
Overall, the rooms at Two Rivers Lodge are described as exceptionally clean, comfortable and modern, meeting the essential needs of travelers. Despite minor drawbacks, the accommodation offers great value for a convenient and restful stay.
Beds
Guests have praised the clean and cozy bedding with the pillows receiving positive remarks for their comfort as well. The majority of the reviews emphasize the good size and softness of the beds, contributing to a good, comfortable sleep. Occasional mentions of beds being squishy or smaller than expected did not overshadow the overall satisfaction with the spacious and comfortable sleeping arrangements.
While there were a few comments regarding hard or bumpy single beds and an uncomfortable sofa bed, these seem to be exceptions rather than the rule. Most guests enjoyed an excellent night’s rest with many noting that they slept well due to the comfortable mattresses. Overall, Two Rivers Lodge by Marston’s Inns appears to provide a reliable and pleasant sleeping experience for its visitors.
Cleanliness
Visitors frequently noted the great value for money, complimenting the comfortable beds and modern, cozy interior. The housekeeping and cleaning standards were often mentioned as outstanding with many terms such as "spotlessly clean" and "immaculately clean" repeatedly used.
The overall ambiance of the lodge is described as welcoming and tidy, extending beyond the rooms themselves to the restaurant and other facilities. The quiet environment, especially on the top floor, adds to the comfort level, making it a peaceful retreat for guests.
Though there were occasional mentions of minor issues, such as dust and a lack of room service during stays, the predominant consensus is that Two Rivers Lodge upholds high standards of cleanliness and comfort, ensuring a pleasant stay for its guests.
Staff
Although there were occasional mentions of slow service and moments where staff appeared tired or frustrated, these instances were overshadowed by the general praise for the team's commitment to guest satisfaction. A few comments pointed out the issue of being understaffed, which sometimes impacted service quality. However, the staff were repeatedly commended for apologizing when things didn't meet expectations and for their genuine effort to rectify any issues.
The pub manager and certain individuals were specifically highlighted for their exceptional helpfulness and the staff were frequently described as fabulous and wonderful by name. Overall, the attentive, personable and efficient nature of the staff greatly contributes to a pleasant stay at Two Rivers Lodge.
Wi-Fi
Family
The family-friendly staff and good options for family breakfast contribute to the welcoming atmosphere, making it a pleasant experience for everyone. Guests appreciated the size and cleanliness of the family rooms, which provided ample space for couples with children and even large family groups staying together.
Although some found the sofa beds in the family rooms to be less comfortable, the overall comfort and privacy of the rooms were praised. The hotel also accommodated specific needs, such as placing guests in rooms close to elderly family members. This attention to detail made family gatherings and special occasions, like weddings, more enjoyable.
In summary, Two Rivers Lodge stands out as a family-oriented hotel that caters well to the needs of guests traveling with children or in larger family groups. Its convenient location, comfortable accommodations and friendly service make it a recommended choice for families visiting the area.
4 Star
Accessible
Although the lodge includes some accessible rooms and bathrooms designed for disabled use, it lacks an elevator, necessitating the use of stairs to reach certain areas. However, staff members are noted for their willingness to assist, thus helping mitigate potential accessibility challenges. The accessible layout extends into the car park, ensuring guests can easily navigate to and from their vehicles.
Overall, Two Rivers Lodge offers a generally accessible experience for guests, particularly those with disabilities, while certain aspects like the absence of an elevator may require additional support from staff.
Luxury
No, Two Rivers Lodge by Marston’s Inns doesn't have any pool.
No, a spa isn't available at Two Rivers Lodge by Marston’s Inns.
No, Two Rivers Lodge by Marston’s Inns doesn't allow dogs.
No, parking facilities aren't available at Two Rivers Lodge by Marston’s Inns.
No, Two Rivers Lodge by Marston’s Inns doesn't have a gym.
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