If you're looking for a hotel with friendly and accommodating staff, the Hampton Inn & Suites Detroit/Troy is a great choice. Guests consistently praised the staff for their welcoming attitude and helpfulness throughout their stay. According to reviews, the front desk staff was particularly friendly, helpful and professional. Some guests even mentioned specific staff members by name who left a positive impression, such as Thomas from Breakfast Service and Manager Denise.
However, there were a few negative comments about certain staff members being unhelpful or rude, but these instances seemed to be the exception rather than the rule. Overall, guests appreciated the staff's efforts to make their stay as comfortable as possible.
Aside from the staff, guests also noted the hotel's cleanliness and spacious rooms. Some negative comments included the lobby night staff needing training and some staff members appearing unhappy. However, the majority of guests had a positive experience and appreciated the helpful and friendly staff. Plus, the great breakfast and convenient location make this hotel an excellent choice for your stay in Detroit/Troy.