Pacific Bay Resort
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Summary of reviewsPacific Bay Resort enjoys wide acclaim for its exceptional location in Coffs Harbour, offering guests an idyllic escape near pristine beaches and attractive natural landscapes. The resort boasts beautifully maintained grounds with lush gardens, a golf course and tranquil walking paths, establishing itself as a peaceful retreat with a variety of on-site facilities like pools, a bar and grill and easy beach access. Guests particularly appreciate the resort’s proximity to Charlesworth Beach, shopping centers and popular attractions such as the Big Banana.
Rooms and amenities generally receive positive feedback for their cleanliness, comfort and superb views. The ambiance of the resort is noted as quiet and relaxing, enhancing the overall experience. While some rooms appear old-fashioned and in need of updates, many are spacious, well-kept and equipped with everything necessary for a pleasant stay. The modern renovated rooms with their upgraded features, receive particular praise.
Dining at the resort draws mixed but generally positive reviews. Guests commend the delicious food and the lovely dining environment, especially during dinner time where scenic sunset views enhance the experience. The breakfast buffet offers a variety of fresh options, though some guests express dissatisfaction with the temperature and quality of specific items. Dinner is often noted for its delightful steak, fish and pizza, supported by polite and efficient service despite occasional wait times and high prices.
Cleanliness across the resort earns praise for its cozy and neat accommodations, although some areas, such as bathrooms and certain public spaces, require more consistent attention to detail. The beautifully maintained grounds and friendly staff undeniably contribute to guests’ favorable perceptions.
The staff at Pacific Bay Resort are frequently highlighted for their friendliness, helpfulness and efficient service. Positive feedback vastly outweighs negative encounters with many noting that the staff went above and beyond to ensure a pleasant stay, making significant contributions to overall guest satisfaction.
WiFi connectivity is a point of contention with experiences ranging from impressive and reliable to frustratingly inconsistent, depending on the location within the resort. The spa and gym facilities, though appreciated for their spaciousness and equipment, are noted to require refurbishment and better maintenance. Despite these concerns, the spa areas provide enjoyable moments, particularly for families.
The pool facilities are a standout feature, offering multiple clean and visually appealing swimming options for various age groups. Pools receive high marks for their quality and inviting atmosphere, albeit with some preference for warmer water and modernized features.
Overall, Pacific Bay Resort provides a serene, well-located retreat filled with commendable facilities and friendly service, though it would benefit from improvements in consistency and updates in certain areas.
Categories
Rooms and amenities generally receive positive feedback for their cleanliness, comfort and superb views. The ambiance of the resort is noted as quiet and relaxing, enhancing the overall experience. While some rooms appear old-fashioned and in need of updates, many are spacious, well-kept and equipped with everything necessary for a pleasant stay. The modern renovated rooms with their upgraded features, receive particular praise.
Dining at the resort draws mixed but generally positive reviews. Guests commend the delicious food and the lovely dining environment, especially during dinner time where scenic sunset views enhance the experience. The breakfast buffet offers a variety of fresh options, though some guests express dissatisfaction with the temperature and quality of specific items. Dinner is often noted for its delightful steak, fish and pizza, supported by polite and efficient service despite occasional wait times and high prices.
Cleanliness across the resort earns praise for its cozy and neat accommodations, although some areas, such as bathrooms and certain public spaces, require more consistent attention to detail. The beautifully maintained grounds and friendly staff undeniably contribute to guests’ favorable perceptions.
The staff at Pacific Bay Resort are frequently highlighted for their friendliness, helpfulness and efficient service. Positive feedback vastly outweighs negative encounters with many noting that the staff went above and beyond to ensure a pleasant stay, making significant contributions to overall guest satisfaction.
WiFi connectivity is a point of contention with experiences ranging from impressive and reliable to frustratingly inconsistent, depending on the location within the resort. The spa and gym facilities, though appreciated for their spaciousness and equipment, are noted to require refurbishment and better maintenance. Despite these concerns, the spa areas provide enjoyable moments, particularly for families.
The pool facilities are a standout feature, offering multiple clean and visually appealing swimming options for various age groups. Pools receive high marks for their quality and inviting atmosphere, albeit with some preference for warmer water and modernized features.
Overall, Pacific Bay Resort provides a serene, well-located retreat filled with commendable facilities and friendly service, though it would benefit from improvements in consistency and updates in certain areas.
Resort near Golf Courses
Features a 9-hole golf course and is located near Charlesworth Bay. The resort offers modern rooms and various leisure facilities, making it a good choice for a family golf vacation.
Family Friendly Resort
This resort offers a range of activities suitable for families, including multiple pools and recreational facilities. Its location provides easy access to both the beach and local attractions.
Resort with Swimming Pool
Known for its extensive facilities, including multiple swimming pools (one heated), a golf course, and various dining options. The resort offers a comprehensive experience with well-maintained and appealing swimming facilities suitable for all ages.
Heated Pool Outdoor Pool
Accessible Resort
Mentioned as being wheelchair accessible with lifts that have space for mobility aids and accessible height buttons, providing general accessibility within the resort.
Resort with Tennis Courts
This resort includes tennis courts as part of its extensive range of facilities, which also features multiple swimming pools, a golf course, and a resort spa, ensuring a well-rounded and active stay.
4-Star Resort
Ideally located, this resort is within a short drive of the North Coast Regional Botanic Garden and the National Cartoon Gallery. The property features a golf course, full-service spa, multiple swimming pools, and dining options.
Resort with Outdoor Pool
This resort offers three outdoor pools and is located on the beach at Charlesworth Bay. It also features a 9-hole golf course, providing diverse recreational options.
Resort with Heated Pool
Includes a heated pool among its many amenities. The resort also offers dining and recreational facilities.
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Romantic Resort
Resort with Gym
Guest Reviews
Pacific Bay Resort is widely praised for its exceptional location, providing guests with an idyllic, serene environment nestled close to the beach and surrounded by beautiful natural landscapes. The resort's setting in Coffs Harbour is highly convenient, making it easy to explore local attractions, shops and restaurants. Guests highlighted the proximity to Charlesworth Beach, as well as the easy access to shopping centers and popular city spots like the Big Banana.
The resort’s grounds are beautifully maintained with lush gardens, a golf course and tranquil walking paths, adding to its charm as a peaceful retreat. Many enjoyed the variety of activities available, perfect for families and those seeking an active holiday. Sporting activities and on-site facilities, such as pools, a bar and grill and easy beach access, are significant perks for visitors.
Rooms and amenities received positive feedback for their cleanliness, convenience and comfort with several guests specifically mentioning the superb views from both the rooms and the dining areas. The resort's ambiance is noted as quiet and relaxing, enhancing the overall experience.
Friendly and understanding staff add to the welcoming atmosphere, making Pacific Bay Resort not just a place to stay, but a holistic experience in one of the most beautiful and convenient locations in the area.
The breakfast experience at Pacific Bay Resort seems to elicit a mix of opinions from its guests. On the positive side, many visitors appreciated the variety and freshness of the breakfast buffet, praising the offerings such as fresh bakery items, fruit, yoghurt and toast. The pancakes were especially loved by some and the overall atmosphere during breakfast, including views and seating near koi fish, was often cited as enjoyable and relaxing. Specific events like a complimentary mimosa for Mother's Day added a pleasant touch for some guests.
However, there were significant criticisms regarding the quality and temperature of the food. Several guests found the hot items to be lukewarm or cold and the buffet options were considered substandard and overpriced by a number of reviewers. Issues such as food not being labelled for gluten-free options and broken coffee machines also detracted from the experience. The high cost for the buffet breakfast with some specifics being charged extra, contributed to dissatisfaction. Some guests even described the breakfast as the worst they had ever had, highlighting a distinct disparity in experiences.
Despite the mixed reviews, certain individuals found the breakfast to be good value and satisfactory with some enjoying the option of breakfast in bed or meals at the resort's cafe or Bar and Grill, which reportedly served wonderful breakfasts at a great price. Overall, while there were notable highlights, there is a clear need for improvements in consistency and value.
The dinner experience at Pacific Bay Resort has garnered a mixed yet generally positive response from guests. Many guests praised the delicious food, highlighting meals at the bistro, bar and grill as well as the main restaurant. The steak, fish and particularly the pizza were frequently mentioned as being delightful. The ambiance of the restaurant, especially the scenic views around sunset, contributed to the enjoyment of many diners.
Service in the restaurant received commendations for being polite and efficient with quick service enhancing the dining experience for several guests. The restaurant was described as lovely and well-positioned, offering a pleasant setting to enjoy cocktails and meals.
However, some reviews noted areas for improvement. A few guests found the food to be average or bland and there were mentions of lengthy wait times for dinner. The restaurant’s limited menu during pizza nights and occasional high prices also drew some criticism. Additionally, the restaurant’s operations were not without hiccups; some guests noted it was closed during lunchtime, requiring visitors to look elsewhere for midday meals and coffee.
Overall, while there were some reservations about certain aspects of the dining services, most guests departed with positive impressions of the food quality, service and the lovely dining environment at Pacific Bay Resort.
Pacific Bay Resort offers a mixed experience when it comes to its rooms, though there are several positive aspects worth noting. Many guests appreciate the spaciousness and cleanliness of the accommodations with numerous mentions of comfortable beds and well-kept amenities. Beautiful views, especially those overlooking the lagoon and golf course, add to the overall appeal. Rooms are often described as comfy and well-equipped, offering everything needed for a pleasant stay, though they sometimes appear old-fashioned and in need of refurbishment.
Several reviewers highlight the excellent layout and stylish decor in some rooms, along with quiet, relaxing atmospheres. The renovated rooms receive praise for their modern upgrades and newly updated features. Moreover, the property itself is regarded as lovely and family-friendly, having good value for money and a nice setting.
However, many guests point out that the rooms are generally dated with several mentions of tired furniture, peeling paint, rusty air conditioning units and old-fashioned decor. Some rooms suffer from poor ventilation and musty smells and a few reviews cite specific maintenance issues, such as broken remote controls and non-functional air conditioning.
Housekeeping receives mixed reviews; while many find their rooms spotless, others report issues with cleanliness, including dampness or lingering smells of smoke. The lack of elevators proves inconvenient for those with heavy luggage or mobility concerns.
Despite these varied impressions, the resort's room size, comfort and beautiful views often leave guests satisfied overall, suggesting a place that balances between potential and necessity for updates.
The bedding experience at Pacific Bay Resort has received a mix of feedback from guests. A major highlight is the frequent mention of very comfortable beds with many guests praising the excellent and super comfy mattresses. The rooms are often described as clean and comfy, contributing to a positive overall stay.
However, there are notable inconsistencies regarding bed comfort. Some guests reported that beds were either too hard, lumpy or exceptionally uncomfortable. Issues such as beds being too soft, mattresses with springs sticking out and the presence of large dents in the middle were also mentioned. Several reviews highlighted that king-size beds were often two single beds pushed together, which detracted from the comfort.
While there were praises for the exceptionally comfortable beds, others found the bedding needing improvement or replacement. Additional mentions included uncomfortable sofa beds and pillows that required updating. Despite the negative feedback, the general sentiment leans towards satisfactory comfort for many guests, particularly with the larger and spacious beds.
Pacific Bay Resort is generally praised for its clean and cozy accommodations with many guests noting that the rooms and apartments were very clean, neat and tidy. Visitors frequently highlighted the cleanliness of the rooms, emphasizing their comfort and well-equipped nature. However, some reviewers pointed out inconsistencies in cleanliness across the resort, mentioning instances of stained furniture, mould in the bathrooms and grimy windows and balconies.
While the majority of the guests found the environment clean, there were mentions of areas that needed more attention, such as mould around the shower, dusty fly screens and insufficient regular cleaning services. Additionally, some common areas and facilities, including the dining room and lounge areas, were noted as being quite dirty or in need of a deeper clean. This variability in cleanliness extended to the maintenance of the property with some areas appearing well-kept and others showing signs of neglect or requiring renovations.
Despite the mixed reviews on cleanliness, the well-maintained grounds and friendly staff contributed positively to guests' overall experiences. With its beautiful, well-kept surroundings and fairly clean rooms, Pacific Bay Resort still manages to offer a pleasant stay, even if some areas could benefit from more consistent and thorough cleaning practices.
Pacific Bay Resort has garnered a lot of appreciation for its outstanding staff. The majority of reviews highlight the friendliness, helpfulness and efficiency of their team. Guests frequently commended the warm reception they received upon arrival, noting that the reception staff was particularly efficient and accommodating. Many guests were pleased with the courteous and professional demeanor of the staff, describing them as fantastic, friendly and attentive.
Housekeeping staff were also praised for their politeness and quick responses to requests. Overall, the staff’s customer service received high marks with many guests reporting that issues were promptly resolved and that nothing was ever too much trouble.
Despite these positive aspects, there were occasional criticisms. Some guests encountered indifferent or rude staff, particularly in the restaurant and during peak times at reception. There were also mentions of slow service in the dining areas and some instances where guest needs were not adequately met.
However, the positive feedback overwhelmingly outshines the negative with many guests noting that the staff went above and beyond to ensure a pleasant stay. The employees' friendliness and willingness to help clearly left a lasting impression on visitors, contributing significantly to their overall satisfaction with the resort.
Pacific Bay Resort stands out for its impressive WiFi performance in certain areas with reviewers often highlighting reliable and great connectivity. However, the experience varies greatly throughout the property. Some guests found the WiFi service to be very impressive and reliable enough to work on their laptops. Unfortunately, for others, connectivity issues were a recurring theme. WiFi service in the rooms often proved to be limited or non-functional with some even reporting that the WiFi was down for their entire stay. There have been mentions of the internet constantly dropping out, slow speeds and cases where the connection was only stable in certain areas, like the reception. While staff appear responsive to issues, some guests had to step outside their rooms or to specific spots to find better connectivity. Overall, the resort's WiFi can be highly patchy with a mix of great experiences and numerous challenges in maintaining a stable internet connection.
The spa facilities at Pacific Bay Resort offer a mixed experience based on guest reviews. There are multiple pools and spa baths, which guests generally appreciated, highlighting the enjoyment of using the spa bath and the spaciousness of the facilities. Many found the spa to be a pleasant aspect of their stay with specific praise for its appeal and suitability for children.
However, there are several areas needing improvement. Comments pointed out that the spa and sauna facilities require refurbishment and better maintenance with instances of the spa being broken, dirty or non-functional. Some guests experienced disappointment when the spa was found to be unusable or required repairs. Additionally, issues like the rooftop spa not being heated and outdated gym equipment were highlighted.
Despite these drawbacks, the beautiful surroundings and gardens of the resort contribute positively to the overall guest experience, making the moments spent in functional spa areas enjoyable. Nonetheless, it is evident that upgrades and consistent upkeep are necessary to enhance the spa experience fully.
The gym at Pacific Bay Resort generally receives positive remarks for its size and equipment. Described as big and well-equipped, it stands out as a highlight for fitness enthusiasts. However, there are several mentions of the gym equipment being very old and the facilities, including the gym, spa and sauna, are noted to be in need of refurbishment. Guests have also faced issues with the gym's operational hours with it closing at 8 pm and at times not being open as expected. Despite these drawbacks, the gym’s overall functionality during normal hours is appreciated.
Pacific Bay Resort boasts a variety of pools that delight guests of all ages. With several pools, including an excellent lap pool and a kids' pool, visitors find swimming options abound. The majority of reviews highlight the pools as wonderful, clean and visually appealing, contributing to an overall impression of excellent pool facilities. The pool atmosphere is often described as stunning and enjoyable, enhancing the resort experience further. Many guests particularly loved the heated pool and the infinity pool offering picturesque views.
While some pools have outdated features, they still maintain a high standard of cleanliness. The pool areas are safe and welcoming for different age groups, providing a fun and relaxing environment. The resort's pools are a popular spot post-dinner and throughout the day, though some visitors noted a preference for warmer water and extended hours during hot evenings.
Overall, the pool facilities at Pacific Bay Resort receive high marks for their quality, variety and inviting atmosphere, making them a standout feature of the resort. Although no pool heating and some outdated aspects were mentioned, the consensus leans heavily towards a positive poolside experience.
Pacific Bay Resort enjoys praise for its prime location near a stunning beach, easily accessible with a short walk from the accommodation. Guests rave about the gorgeous, well-maintained and quiet beaches, often highlighting the presence of a private cove for a more secluded experience. The resort offers great beach access with some reviews noting supervised and unsupervised beach options. Coastal walking trails add to the charm, allowing visitors to explore the scenic surroundings effortlessly. Overall, the resort's proximity to the beach, combined with its beautiful setting, makes it a favored choice for beach lovers.
Pacific Bay Resort boasts impressive tennis facilities that have garnered praise for their enjoyment and quality. The well-kept tennis courts are a highlight, providing a fun and engaging experience for guests. Many have emphasized the appeal of both the tennis courts and the golf course, noting them as fabulous features of the resort. Overall, the tennis amenities contribute significantly to the resort's allure, attracting guests who appreciate well-maintained and enjoyable sports facilities.
Pacific Bay Resort stands out as an excellent choice for family travel, offering a wide range of activities that appeal to all age groups. The resort's layout and amenities are well-suited for families with spacious apartments and a variety of entertainment options. Families appreciated the friendly staff, especially in the bar and grill, as well as the resort's welcoming atmosphere.
The resort is highly accommodating for families, making it a perfect spot for family reunions and gatherings. Each family member can have their room, which enhances privacy and comfort. The accommodations are described as premium and beautiful, ensuring a pleasant stay. The resort's setting is designed to be both family-friendly and comfortable, making it suitable even for toddlers.
There are numerous activities to keep both children and adults entertained. The kids loved the pools and playground and the resort also features facilities such as mini golf, tennis courts and a kids club. Despite some minor issues, like the children's entertainment area needing maintenance, the overall experience was highly positive. Families enjoyed spending quality time together participating in various sports and dining activities, such as family pizza nights.
Parents appreciated the safety features and the resort's efforts to cater to families' needs, although some mentioned that courtyards were not ideal for kids and the bottom floors could be challenging for those with prams. The gym and pool facilities were particularly highlighted as great for family use, making it an ideal destination for a memorable family holiday. Families expressed their intent to return and looked forward to enjoying more vacations at the resort.
Pacific Bay Resort is a destination for golf enthusiasts, offering a well-maintained, beautiful golf course that guests consistently praise. The resort boasts a nine-hole, par-3 golf course set in a natural, scenic location that evokes feelings of Hawaii, Fiji or Samoa. Visitors have highlighted the peaceful and expansive setting with many appreciating the views across the lagoon towards the golf green island.
The golf course is not only visually appealing but also provides a fun and challenging experience for players. Guests enjoyed both the large course and the smaller, more intimate nine-hole option, often mentioning the convenience of having the course right on the premises. Golf buggies add to the experience, making it easy to navigate the grounds.
Beyond just the game, the course's setting is a highlight. The resort's golf/garden setting comes with lovely views and a tranquil atmosphere, perfect for a relaxing getaway. Guests also noted the excellent maintenance of the course, ensuring a top-notch golfing experience.
For those looking to explore further, the resort is conveniently located just a ten-minute taxi ride from Coffs Harbour, a charming town with additional golfing options. Overall, the golf facilities at Pacific Bay Resort stand out as a significant draw for visitors, combining great playability with stunning natural surroundings.
Pacific Bay Resort finds itself solidly in the four-star category with many guests praising the overall experience, particularly highlighting the quality of service, dining and the amenities available. The hotel receives commendation for its four-star staff quality, offering a premium service that contributes to a four-star feel and experience. Guests appreciated the heated pool and found the general facilities aligning well with their expectations of a four-star resort.
While many aspects such as the dining experience met or exceeded four-star standards, there were comments suggesting that the hotel could benefit from some updates and maintenance to better justify its rating. Some areas, like the spa facilities, were pointed out as needing better upkeep.
Overall with its beautiful setup and essential features, Pacific Bay Resort is perceived as a good value four-star property that with some enhancements, has the potential to further elevate its status within the four-star bracket.
Pacific Bay Resort offers a range of accessible features for guests with disabilities, particularly in the rooms, which are designed with good disability features. The facilities and general layout ensure a comfortable stay for those needing accessible options with non-smoking rooms available and some accessible facilities throughout the resort. However, the accessibility is limited in certain areas, including a lack of sufficient ramps for terraces and a shortage of disabled parking options. Some parts of the resort, such as the old spa bath, appear dated and may not meet current accessibility standards. While the resort provides essential amenities for guests with disabilities, improvements could be made to enhance overall convenience and accessibility.
Pacific Bay Resort offers guests the luxury of warm, inviting swimming facilities. The heated pools are a standout feature, maintaining a comfortable and appealing temperature. The lap pool also receives high marks, providing an excellent option for those looking to stay active. The heated pool is accessible late into the evening, allowing guests to enjoy a relaxed dip after a day of activities. Although one comment indicated the absence of heated pools, the majority of feedback highlights the consistent warmth and comfort of these amenities. However, reaching the heated lap pool can require a significant walk from certain areas of the resort.
Nestled within beautiful surroundings, Pacific Bay Resort boasts a collection of wonderful outdoor pools that cater to a variety of preferences. The pools are well maintained and offer a range of experiences, from a heated lap pool to a big, quiet pool for relaxation. Guests have remarked on the cleanliness and the quality of the pool facilities, including multiple pools that are great for both children and adults. The pools are thoughtfully designed in sunny areas and remain open late for extended enjoyment. Families appreciate the availability of open pools for children, making it an ideal spot for a family getaway. The lovely walking tracks around the resort further enhance the serene and picturesque setting, ensuring that poolside relaxation is complemented by the natural beauty of Pacific Bay Resort.
Pacific Bay Resort offers a truly luxurious experience, surpassing even the highest expectations. Guests describe the ambiance as perfectly suited for a high-end stay with immaculate and very comfortable accommodations. The resort features massive family villas with great design and amazing rooms, highlighting the attention to style and detail. The beautiful grounds add to the overall luxurious resort feel, resembling a five-star property. For those seeking a stylish and upscale getaway, Pacific Bay Resort consistently ranks as a top choice.
Pacific Bay Resort offers a serene and romantic atmosphere, ideal for couples seeking a peaceful and relaxed getaway. The resort's cozy ambiance and picturesque views create a perfect setting for honeymooners and those celebrating weddings. Guests appreciated the quiet tranquility and found the apartments with spa baths and balconies particularly delightful. The location and overall atmosphere are consistently highlighted as perfect for a romantic escape.
Location Show Map
Location
The resort’s grounds are beautifully maintained with lush gardens, a golf course and tranquil walking paths, adding to its charm as a peaceful retreat. Many enjoyed the variety of activities available, perfect for families and those seeking an active holiday. Sporting activities and on-site facilities, such as pools, a bar and grill and easy beach access, are significant perks for visitors.
Rooms and amenities received positive feedback for their cleanliness, convenience and comfort with several guests specifically mentioning the superb views from both the rooms and the dining areas. The resort's ambiance is noted as quiet and relaxing, enhancing the overall experience.
Friendly and understanding staff add to the welcoming atmosphere, making Pacific Bay Resort not just a place to stay, but a holistic experience in one of the most beautiful and convenient locations in the area.
Breakfast
However, there were significant criticisms regarding the quality and temperature of the food. Several guests found the hot items to be lukewarm or cold and the buffet options were considered substandard and overpriced by a number of reviewers. Issues such as food not being labelled for gluten-free options and broken coffee machines also detracted from the experience. The high cost for the buffet breakfast with some specifics being charged extra, contributed to dissatisfaction. Some guests even described the breakfast as the worst they had ever had, highlighting a distinct disparity in experiences.
Despite the mixed reviews, certain individuals found the breakfast to be good value and satisfactory with some enjoying the option of breakfast in bed or meals at the resort's cafe or Bar and Grill, which reportedly served wonderful breakfasts at a great price. Overall, while there were notable highlights, there is a clear need for improvements in consistency and value.
Dinner
Service in the restaurant received commendations for being polite and efficient with quick service enhancing the dining experience for several guests. The restaurant was described as lovely and well-positioned, offering a pleasant setting to enjoy cocktails and meals.
However, some reviews noted areas for improvement. A few guests found the food to be average or bland and there were mentions of lengthy wait times for dinner. The restaurant’s limited menu during pizza nights and occasional high prices also drew some criticism. Additionally, the restaurant’s operations were not without hiccups; some guests noted it was closed during lunchtime, requiring visitors to look elsewhere for midday meals and coffee.
Overall, while there were some reservations about certain aspects of the dining services, most guests departed with positive impressions of the food quality, service and the lovely dining environment at Pacific Bay Resort.
Rooms
Several reviewers highlight the excellent layout and stylish decor in some rooms, along with quiet, relaxing atmospheres. The renovated rooms receive praise for their modern upgrades and newly updated features. Moreover, the property itself is regarded as lovely and family-friendly, having good value for money and a nice setting.
However, many guests point out that the rooms are generally dated with several mentions of tired furniture, peeling paint, rusty air conditioning units and old-fashioned decor. Some rooms suffer from poor ventilation and musty smells and a few reviews cite specific maintenance issues, such as broken remote controls and non-functional air conditioning.
Housekeeping receives mixed reviews; while many find their rooms spotless, others report issues with cleanliness, including dampness or lingering smells of smoke. The lack of elevators proves inconvenient for those with heavy luggage or mobility concerns.
Despite these varied impressions, the resort's room size, comfort and beautiful views often leave guests satisfied overall, suggesting a place that balances between potential and necessity for updates.
Beds
However, there are notable inconsistencies regarding bed comfort. Some guests reported that beds were either too hard, lumpy or exceptionally uncomfortable. Issues such as beds being too soft, mattresses with springs sticking out and the presence of large dents in the middle were also mentioned. Several reviews highlighted that king-size beds were often two single beds pushed together, which detracted from the comfort.
While there were praises for the exceptionally comfortable beds, others found the bedding needing improvement or replacement. Additional mentions included uncomfortable sofa beds and pillows that required updating. Despite the negative feedback, the general sentiment leans towards satisfactory comfort for many guests, particularly with the larger and spacious beds.
Cleanliness
While the majority of the guests found the environment clean, there were mentions of areas that needed more attention, such as mould around the shower, dusty fly screens and insufficient regular cleaning services. Additionally, some common areas and facilities, including the dining room and lounge areas, were noted as being quite dirty or in need of a deeper clean. This variability in cleanliness extended to the maintenance of the property with some areas appearing well-kept and others showing signs of neglect or requiring renovations.
Despite the mixed reviews on cleanliness, the well-maintained grounds and friendly staff contributed positively to guests' overall experiences. With its beautiful, well-kept surroundings and fairly clean rooms, Pacific Bay Resort still manages to offer a pleasant stay, even if some areas could benefit from more consistent and thorough cleaning practices.
Staff
Housekeeping staff were also praised for their politeness and quick responses to requests. Overall, the staff’s customer service received high marks with many guests reporting that issues were promptly resolved and that nothing was ever too much trouble.
Despite these positive aspects, there were occasional criticisms. Some guests encountered indifferent or rude staff, particularly in the restaurant and during peak times at reception. There were also mentions of slow service in the dining areas and some instances where guest needs were not adequately met.
However, the positive feedback overwhelmingly outshines the negative with many guests noting that the staff went above and beyond to ensure a pleasant stay. The employees' friendliness and willingness to help clearly left a lasting impression on visitors, contributing significantly to their overall satisfaction with the resort.
Wi-Fi
Spa
However, there are several areas needing improvement. Comments pointed out that the spa and sauna facilities require refurbishment and better maintenance with instances of the spa being broken, dirty or non-functional. Some guests experienced disappointment when the spa was found to be unusable or required repairs. Additionally, issues like the rooftop spa not being heated and outdated gym equipment were highlighted.
Despite these drawbacks, the beautiful surroundings and gardens of the resort contribute positively to the overall guest experience, making the moments spent in functional spa areas enjoyable. Nonetheless, it is evident that upgrades and consistent upkeep are necessary to enhance the spa experience fully.
Gym
Pool
While some pools have outdated features, they still maintain a high standard of cleanliness. The pool areas are safe and welcoming for different age groups, providing a fun and relaxing environment. The resort's pools are a popular spot post-dinner and throughout the day, though some visitors noted a preference for warmer water and extended hours during hot evenings.
Overall, the pool facilities at Pacific Bay Resort receive high marks for their quality, variety and inviting atmosphere, making them a standout feature of the resort. Although no pool heating and some outdated aspects were mentioned, the consensus leans heavily towards a positive poolside experience.
Beach
Tennis
Family
The resort is highly accommodating for families, making it a perfect spot for family reunions and gatherings. Each family member can have their room, which enhances privacy and comfort. The accommodations are described as premium and beautiful, ensuring a pleasant stay. The resort's setting is designed to be both family-friendly and comfortable, making it suitable even for toddlers.
There are numerous activities to keep both children and adults entertained. The kids loved the pools and playground and the resort also features facilities such as mini golf, tennis courts and a kids club. Despite some minor issues, like the children's entertainment area needing maintenance, the overall experience was highly positive. Families enjoyed spending quality time together participating in various sports and dining activities, such as family pizza nights.
Parents appreciated the safety features and the resort's efforts to cater to families' needs, although some mentioned that courtyards were not ideal for kids and the bottom floors could be challenging for those with prams. The gym and pool facilities were particularly highlighted as great for family use, making it an ideal destination for a memorable family holiday. Families expressed their intent to return and looked forward to enjoying more vacations at the resort.
Golf
The golf course is not only visually appealing but also provides a fun and challenging experience for players. Guests enjoyed both the large course and the smaller, more intimate nine-hole option, often mentioning the convenience of having the course right on the premises. Golf buggies add to the experience, making it easy to navigate the grounds.
Beyond just the game, the course's setting is a highlight. The resort's golf/garden setting comes with lovely views and a tranquil atmosphere, perfect for a relaxing getaway. Guests also noted the excellent maintenance of the course, ensuring a top-notch golfing experience.
For those looking to explore further, the resort is conveniently located just a ten-minute taxi ride from Coffs Harbour, a charming town with additional golfing options. Overall, the golf facilities at Pacific Bay Resort stand out as a significant draw for visitors, combining great playability with stunning natural surroundings.
4 Star
While many aspects such as the dining experience met or exceeded four-star standards, there were comments suggesting that the hotel could benefit from some updates and maintenance to better justify its rating. Some areas, like the spa facilities, were pointed out as needing better upkeep.
Overall with its beautiful setup and essential features, Pacific Bay Resort is perceived as a good value four-star property that with some enhancements, has the potential to further elevate its status within the four-star bracket.
Accessible
Heated Pool
Outdoor Pool
Luxury
Romantic
Yes, Pacific Bay Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Pacific Bay Resort.
No, Pacific Bay Resort doesn't allow dogs.
No, parking facilities aren't available at Pacific Bay Resort.
Yes, Pacific Bay Resort has a gym.
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