Lodge where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo you perform temperature checks upon guests' arrivals?
Yes, random checks
Do you ensure contactless check-in/check-out?
Other
Via instructions by WhatsApp/email
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, all rooms
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsIs furniture in public areas arranged to allow more space for distancing?
Yes
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
Yes, New hours: Check-in: 15:00 - Check-out: 11:00
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer single-serve options instead of buffets for breakfast?
Yes
Do you offer contactless delivery for in-room dining?
Yes
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: Third party transport to COVID centre in Coyhaique
Is there a doctor available either on-site or on-call?
Yes
Has the hotel closed during the pandemic?
Yes
Reopening Date: 09/01/2020
Additional Information:
We are a family operated Glamping, located on a 1000 hectare farm, 12km from Coyhaique. We offer accomodation in 3 yurts, with 50-100 meters between each one, in a very extensive, open air, nature based location.
