Mercure Concepcion
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Summary of reviewsMercure Concepcion is highly regarded for its favorable location near the city center, offering easy access to parks, restaurants, cafes and the Biotren station. Guests appreciate the hotel's modern infrastructure, cleanliness and comfort, as well as the scenic views of the Biobío River and surrounding areas.
The hotel excels in its breakfast service, receiving numerous commendations for its quality, variety and organization, including vegan and gluten-free options. The breakfast buffet is noted for its freshness and comprehensive range of offerings, contributing to a satisfying start to the day.
Dining at Mercure Concepcion garners mixed reviews. While the service and quality of food, particularly in the weekday dinner buffet, are praised, there are criticisms regarding the limited variety, especially for dinner and à la carte menu options. The absence of food services on Sundays and the restaurant’s atmosphere have also been points of contention.
Rooms at Mercure Concepcion are generally well-received for their spaciousness, modern amenities, cleanliness and comfortable beds. Guests enjoy the beautiful views from their rooms and the overall quality of the in-room facilities. However, some reviews mention issues with noise, lighting and occasional cleanliness problems.
The hotel's cleanliness is another highlight with guests frequently praising the immaculate state of the rooms and general facilities. However, there are occasional reports of minor issues such as dusty rooms and inconsistent cleaning services.
The staff at Mercure Concepcion receive overwhelming praise for their attentiveness, friendliness and professionalism. The reception team is particularly noted for their efficient and helpful service, contributing significantly to the guests' positive experiences.
Wi-Fi at the hotel receives mixed feedback. While some guests find it reliable and fast, others report connectivity issues and irregular service in certain areas of the hotel.
The gym is described as small but generally well-equipped, though many guests feel it could benefit from additional equipment and maintenance.
Parking at Mercure Concepcion is an area identified for improvement. The parking spaces are small and limited and the additional cost for parking is seen as inconvenient.
Despite a few drawbacks, Mercure Concepcion remains a popular choice for family trips and business travelers alike. The comfortable beds, spacious rooms and well-maintained public spaces underscore the hotel’s commitment to providing a pleasant stay. While it provides a solid four-star experience, there are suggestions for adding facilities like a pool or spa to enhance its appeal. Overall, Mercure Concepcion successfully combines a strategic location with modern amenities, making it a reliable option for visitors.
Categories
The hotel excels in its breakfast service, receiving numerous commendations for its quality, variety and organization, including vegan and gluten-free options. The breakfast buffet is noted for its freshness and comprehensive range of offerings, contributing to a satisfying start to the day.
Dining at Mercure Concepcion garners mixed reviews. While the service and quality of food, particularly in the weekday dinner buffet, are praised, there are criticisms regarding the limited variety, especially for dinner and à la carte menu options. The absence of food services on Sundays and the restaurant’s atmosphere have also been points of contention.
Rooms at Mercure Concepcion are generally well-received for their spaciousness, modern amenities, cleanliness and comfortable beds. Guests enjoy the beautiful views from their rooms and the overall quality of the in-room facilities. However, some reviews mention issues with noise, lighting and occasional cleanliness problems.
The hotel's cleanliness is another highlight with guests frequently praising the immaculate state of the rooms and general facilities. However, there are occasional reports of minor issues such as dusty rooms and inconsistent cleaning services.
The staff at Mercure Concepcion receive overwhelming praise for their attentiveness, friendliness and professionalism. The reception team is particularly noted for their efficient and helpful service, contributing significantly to the guests' positive experiences.
Wi-Fi at the hotel receives mixed feedback. While some guests find it reliable and fast, others report connectivity issues and irregular service in certain areas of the hotel.
The gym is described as small but generally well-equipped, though many guests feel it could benefit from additional equipment and maintenance.
Parking at Mercure Concepcion is an area identified for improvement. The parking spaces are small and limited and the additional cost for parking is seen as inconvenient.
Despite a few drawbacks, Mercure Concepcion remains a popular choice for family trips and business travelers alike. The comfortable beds, spacious rooms and well-maintained public spaces underscore the hotel’s commitment to providing a pleasant stay. While it provides a solid four-star experience, there are suggestions for adding facilities like a pool or spa to enhance its appeal. Overall, Mercure Concepcion successfully combines a strategic location with modern amenities, making it a reliable option for visitors.
Hotel Taking Steps Towards Sustainability
This hotel implements numerous sustainability initiatives, including sourcing at least 80% of food locally and organically, purchasing annual offsets for at least 10% of its carbon footprint, and reinvesting at least 10% of profits in community and sustainability projects. They also have comprehensive recycling and food waste policies, use LED lighting, and avoid single-use plastics.
Family Friendly Hotel
This hotel is a commendable choice for families seeking a comfortable stay. It has facilities and rooms that accommodate family needs well and the atmosphere is calm and conducive to family visits. Many guests appreciate the hotel's thorough and varied breakfast offerings.
Dog Friendly Hotel
Mercure Concepción allows pets up to 20 kg and provides beds and bowls for them (additional fee applies). Cats are also welcome. It is located in Costanera Center, close to tourist attractions.
Business Hotel
This hotel boasts stylish rooms, an on-site restaurant, and a fitness center. It provides meeting rooms and business facilities, along with amenities like free Wi-Fi and express check-in/out for business travelers' convenience.
Accessible Hotel
This hotel features facilities for disabled guests, including lower bathroom sinks, higher level toilets, and toilets with grab rails. It ensures wheelchair accessibility throughout common areas and provides elevator access to upper floors.
Hotel with Gym
Mercure Concepcion features a fitness center. It also has an on-site restaurant and is centrally located. The fitness center allows guests to maintain their workout routine.
4-Star Hotel
The Mercure Concepcion features comfortable rooms with air conditioning, private bathrooms, and complimentary WiFi. It also includes a restaurant, bar, and fitness center. The hotel's central location provides easy access to the city's attractions.
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Guest Reviews
Mercure Concepcion boasts a favorable location, making it a convenient choice for travelers. Nestled near the city center, it offers easy access to a variety of important spots such as parks, restaurants, cafes and public transport, including the Biotren station. The hotel's proximity to downtown allows guests to walk around and explore the city with ease. Additionally, its location proves advantageous for business travelers who have work commitments in the vicinity.
The modern infrastructure of the hotel exudes a sense of cleanliness and security, which is complemented by comfortable rooms and excellent facilities. Many reviewers appreciated the hotel's scenic views, especially of the Biobío River and the surrounding areas. The facilities are consistently highlighted as clean and well-maintained, contributing to a pleasant stay.
Breakfast at Mercure Concepcion receives positive remarks, indicating a good variety and quality, which complements the overall appeal of its central location. Despite some challenges related to noise from the nearby train line and a few safety concerns at night, the hotel remains a top choice due to its central and accessible location.
Overall, Mercure Concepcion successfully combines a strategic location with modern amenities to ensure a comfortable and enjoyable stay for its guests. Its central position makes it an ideal base for both leisure and business visitors to Concepcion.
The breakfast at Mercure Concepcion has received considerable praise for its variety and quality with numerous guests highlighting it as a standout feature of their stay. Many reviews describe the breakfast as "very good," "excellent," and "delicious," often noting the comprehensive nature of the offerings and the diverse range of options available, including vegan and gluten-free choices. Specific commendations were given to the freshness and quality of the products, such as the wide selection of juices, sweet and savory items and the particularly good coffee.
The breakfast buffet is frequently celebrated for being extensive and plentiful with a balanced assortment that meets a range of dietary preferences, catering to both sweet and savory tastes. The breakfast staff's attention and the well-organized service, especially regarding compliance with COVID-19 protocols, received positive mentions.
However, not all feedback was glowing. Some guests felt that the breakfast could benefit from more variety, particularly in deli meats, cheeses and fruits. There were occasional comments on the limited and basic nature of the breakfast and the need for better replenishment of items during service. A few reviews pointed out that the breakfast area could be crowded and that the presentations, though good, lacked variety at times.
Overall, the breakfast at Mercure Concepcion is generally perceived as a high-quality and satisfying start to the day with a broad selection that caters to various tastes, despite some areas where guests saw room for improvement.
Dining at Mercure Concepcion has received mixed reviews, but it mainly highlights several positive aspects. Guests frequently mention the excellent service provided by the restaurant staff. The dinner buffet, available on weekdays, offers a variety of healthy and delicious options with the salad bar often noted as a standout feature. Many reviewers have praised the quality of the food, describing their meals as very good to incredible.
The menu, although praised for its quality and originality, has been criticized for its limited variety, especially for dinner. Some guests find the dinner options and the salad buffet to be a bit repetitive and expensive for what is offered. The availability of vegan options is a plus for those with dietary restrictions.
The atmosphere in the restaurant is not always ideal with some describing it as having an "underground feeling" due to the lack of windows. While the luxurious bathroom and overall setup of the dining room add a touch of comfort, the high price of meal options, particularly during lunch, has been a point of contention.
One notable downside is the absence of food services on Sundays and the lack of variety within the à la carte menu, which can lead to a less satisfying dining experience. The restaurant's operating hours have also limited dining options for some guests, contributing to an overall mixed impression of the dining services.
However, for those who dine during regular hours and appreciate diverse, healthy and well-prepared meals, the restaurant at Mercure Concepcion can be a delightful experience, particularly praised as the best dinner spot in Concepción by some guests.
Nestled in Concepción, Mercure Concepcion offers guests a mixed yet largely positive experience regarding its rooms. The highlight of the accommodations is undoubtedly the room comfort, repeatedly praised for their spaciousness, modern amenities and cleanliness. Many guests found the rooms super clean and comfortable with excellent heating and a pleasant temperature. The luxurious bathrooms also received standout mentions for their size and quality, complementing the overall room comfort.
The hotel's location and friendly staff further enhance the stay, adding convenience and a warm, welcoming atmosphere. Guests often noted the beautiful views from their rooms, including river and city panoramas. Additionally, the breakfasts are a standout, often highlighted alongside the comfortable rooms for creating an enjoyable experience.
However, not all feedback is glowing. Noise levels and lighting issues were common complaints with some rooms suffering from inadequate lighting or noise from adjacent areas. The rooms also vary significantly in size with some guests finding them smaller than expected or not well-equipped. Cleanliness issues were occasionally reported, specifically in bathrooms and there were several mentions of air conditioning problems, musty smells and limited room amenities like empty minibars and lack of soap or towels.
In summary, Mercure Concepcion stands out for its spacious, comfortable and well-equipped rooms, coupled with an excellent location and good service. However, prospective guests should be aware of potential issues such as room noise, lighting problems and varying room sizes.
Reviews for 'Mercure Concepcion' consistently highlight the hotel's beds as a standout feature. Guests frequently describe the beds as very comfortable, spacious and of high quality, particularly enjoying the king-sized options. Positive feedback emphasizes the superb mattress quality and the ample size of the beds, contributing to a restful night's sleep. The bedding and pillows also received commendations for their comfort.
However, some reviews did note issues such as beds being too warm for summer and occasional discomfort caused by the sheets or mattress firmness. A minority of reviews mentioned maintenance issues, like beds being poorly made or in bad condition, though these were not common complaints.
Overall, the consensus is clear: the beds at Mercure Concepcion offer a high level of comfort, greatly enhancing the guest experience. The spacious rooms and clean, well-maintained public spaces further add to the appeal, making it a comfortable accommodation choice for visitors.
Mercure Concepción stands out for its overall cleanliness and modern amenities. Guests frequently praised the hotel's immaculate and spacious rooms, where attention to detail is evident from the comfortable beds to the well-maintained bathrooms. The air conditioning quality and in-room amenities like coffee makers contribute significantly to an enjoyable stay.
The hotel's facilities, including the dining area and other general spaces, were often highlighted for being exceptionally clean and in good condition. Breakfast offerings were noted to be good, complementing the high standards of cleanliness found throughout.
However, despite the generally positive feedback, some guests reported occasional issues such as dusty rooms, visible reparation marks and inconsistent room cleaning services. There were also remarks about rooms having a strong cigarette odor or mold issues, which affected some guests' experiences. A few reviews mentioned that the cleanliness of windows and certain bathroom areas could see improvement.
Overall, while the hotel generally provides a clean and comfortable environment with excellent facilities and meticulous cleaning in most areas, it has some inconsistencies that need addressing to ensure every guest's satisfaction.
The reviews for Mercure Concepcion overwhelmingly highlight the exceptional quality of the staff, portraying them as attentive, friendly and professional. Receptionists, particularly noted by name, are frequently praised for their efficiency and willingness to address guests' concerns promptly. From the parking lot attendant to the cafeteria staff, the general consensus among guests is that the hotel's staff excels in providing a warm and welcoming atmosphere. While there are occasional mentions of unfriendly or inattentive individuals, these instances are vastly outnumbered by commendations of the staff's kindness and helpfulness. Guests particularly appreciate the clear communication and excellent service from the reception team and the remarkable attention from the breakfast and cleaning staff. Overall, the staff's unwavering friendliness and dedication to ensuring a pleasant stay stand out as a significant strength of the hotel.
The Wi-Fi experience at Mercure Concepcion presents a mixed bag of reviews from guests. On the positive end, several guests deemed the Wi-Fi to be good, reliable and available throughout the property. Some highlighted that the internet connection was fast, which is great for those needing to stay connected. However, a significant number of reviews also pointed out various issues with the Wi-Fi. Some rooms lacked stable Wi-Fi with several mentions of connectivity issues in specific areas of the hotel, ranging from complete unavailability to faulty connections. Guests also reported instances where the TV required a Wi-Fi reset and noted the absence of smart TVs in the rooms. Although free Wi-Fi is provided, some guests found the connection irregular and insecure, which might be a concern for those handling sensitive information. Despite these issues, when the internet did work, it was appreciated for its reliability and speed.
The gym at the Mercure Concepcion has garnered mixed reviews from guests. Positively, the gym is noted for being comfortable and well-equipped with some describing the facilities as good and complete. However, it is evident that the gym is small with limited space allowing usage by only two people at a time.
Several reviews highlight the need for maintenance and implementation improvements, mentioning that the gym only has a single exercise machine, which is sometimes broken or described as a bad multi-station machine. The addition of some weights has been suggested to enhance the gym experience.
In summary, while the gym at Mercure Concepcion provides basic fitness amenities, it may benefit from some upgrades and added equipment to better meet guest expectations.
The parking situation at Mercure Concepcion has room for improvement. Guests frequently mention that the parking spaces are very small and the parking system is not the most user-friendly. Additionally, parking is an extra cost, which several guests found inconvenient. There are reportedly very few parking spaces with some mentioning only three available spots, making it challenging to find a space. Overall, guests felt that the parking options could be better organized and more straightforward.
Mercure Concepcion is a commendable choice for families seeking a comfortable stay. Guests frequently highlight the hotel as family-friendly with facilities and rooms that accommodate family needs well. The atmosphere is calm and conducive to family visits, making it a good spot for a family trip. Many guests appreciate the hotel’s thorough and varied breakfast offerings, contributing to a pleasant experience. However, it should be noted that the hotel may lack specific amenities like a microwave, which could be a drawback for those traveling with very young children.
Mercure Concepcion offers a solid four-star hotel experience, often meeting the expectations for its category. Guests appreciate the comfortable and spacious rooms, complete with desks and commendable room service. The menu and lunches have received positive mentions, adding to the overall pleasant dining experience. The hotel's amenities generally align with what one would expect from a four-star establishment and it is often described as functional and suitable for short stays. However, some reviews suggest that the hotel could enhance its appeal by including additional facilities such as a pool or spa. While the service quality has been a point of contention for some and cleanliness standards not universally praised, many find the hotel to be overall very good and almost reaching a five-star quality. Parking availability and certain aspects of service could see improvements to fully match the four-star promise.
The Mercure Concepcion has solidified its reputation as a dependable choice for business travelers. It stands out due to its central location, making it an ideal spot for those on short business trips or needing proximity to work-related destinations. The hotel is business-oriented with rooms that are well-furnished and equipped with essential amenities like desks and workspaces.
Guests have found the rooms comfortable for both work and study and appreciate the clean bedding and inclusive atmosphere. There’s also the added convenience of in-room kettles, tea bags, coffee sachets, an iron and a small ironing board, which are especially useful for work travelers.
While the meeting spaces have received mixed reviews due to occasional unavailability and insufficient capacity, the overall facilities and services cater well to business needs. The hotel's breakfast offerings are functional, providing a good start to a workday. Attention to guests' needs and room amenities like internet access enhance the business travel experience.
Despite occasional system problems causing confusion for business travelers, the general consensus leans towards Mercure Concepcion being a suitable and highly recommended option for business-oriented trips.
Mercure Concepcion is heralded for its accessibility with guests frequently praising its very comfortable and accessible accommodations. The hotel boasts rooms that offer picturesque views of the river, enhancing the overall experience. Its friendly staff further contribute to an accommodating atmosphere, ensuring guests feel welcome and at ease. Conveniently, the hotel provides free parking, which is a significant advantage for those traveling by car. Additionally, the location is noted for its accessibility, making it easy for all guests to navigate. However, it's important to note that the access street is described as very dark for those arriving on foot, which could pose a challenge for pedestrians. Nonetheless, Mercure Concepcion remains a highly accessible and guest-friendly option for travelers.
Mercure Concepcion is genuinely a pet-friendly hotel, warmly welcoming both guests and their furry companions. Guests highlight the delight of being able to stay with their pets, noting that pets, like their dogs, were treated with great respect and affection by the staff. One guest recalled how the hotel staff, particularly a bar attendant, made their dog feel like royalty, highlighting the exceptional friendliness and care provided to their canine companions.
Although the hotel charges a $20,000 daily fee for pets, the joy of having pets accepted seems to outweigh this additional cost for many reviewers. Guests appreciated that they could enjoy their stay without any issues related to their pets, attesting to the hotel's accommodating nature.
However, some guests pointed out the need for dedicated spaces for dogs to relieve themselves, suggesting that accessibility in this regard could be improved. Despite this, the overall sentiment is positive with the pet-friendly policy being a significant draw for those traveling with their pets.
Location Show Map
Location
The modern infrastructure of the hotel exudes a sense of cleanliness and security, which is complemented by comfortable rooms and excellent facilities. Many reviewers appreciated the hotel's scenic views, especially of the Biobío River and the surrounding areas. The facilities are consistently highlighted as clean and well-maintained, contributing to a pleasant stay.
Breakfast at Mercure Concepcion receives positive remarks, indicating a good variety and quality, which complements the overall appeal of its central location. Despite some challenges related to noise from the nearby train line and a few safety concerns at night, the hotel remains a top choice due to its central and accessible location.
Overall, Mercure Concepcion successfully combines a strategic location with modern amenities to ensure a comfortable and enjoyable stay for its guests. Its central position makes it an ideal base for both leisure and business visitors to Concepcion.
Breakfast
The breakfast buffet is frequently celebrated for being extensive and plentiful with a balanced assortment that meets a range of dietary preferences, catering to both sweet and savory tastes. The breakfast staff's attention and the well-organized service, especially regarding compliance with COVID-19 protocols, received positive mentions.
However, not all feedback was glowing. Some guests felt that the breakfast could benefit from more variety, particularly in deli meats, cheeses and fruits. There were occasional comments on the limited and basic nature of the breakfast and the need for better replenishment of items during service. A few reviews pointed out that the breakfast area could be crowded and that the presentations, though good, lacked variety at times.
Overall, the breakfast at Mercure Concepcion is generally perceived as a high-quality and satisfying start to the day with a broad selection that caters to various tastes, despite some areas where guests saw room for improvement.
Dinner
The menu, although praised for its quality and originality, has been criticized for its limited variety, especially for dinner. Some guests find the dinner options and the salad buffet to be a bit repetitive and expensive for what is offered. The availability of vegan options is a plus for those with dietary restrictions.
The atmosphere in the restaurant is not always ideal with some describing it as having an "underground feeling" due to the lack of windows. While the luxurious bathroom and overall setup of the dining room add a touch of comfort, the high price of meal options, particularly during lunch, has been a point of contention.
One notable downside is the absence of food services on Sundays and the lack of variety within the à la carte menu, which can lead to a less satisfying dining experience. The restaurant's operating hours have also limited dining options for some guests, contributing to an overall mixed impression of the dining services.
However, for those who dine during regular hours and appreciate diverse, healthy and well-prepared meals, the restaurant at Mercure Concepcion can be a delightful experience, particularly praised as the best dinner spot in Concepción by some guests.
Rooms
The hotel's location and friendly staff further enhance the stay, adding convenience and a warm, welcoming atmosphere. Guests often noted the beautiful views from their rooms, including river and city panoramas. Additionally, the breakfasts are a standout, often highlighted alongside the comfortable rooms for creating an enjoyable experience.
However, not all feedback is glowing. Noise levels and lighting issues were common complaints with some rooms suffering from inadequate lighting or noise from adjacent areas. The rooms also vary significantly in size with some guests finding them smaller than expected or not well-equipped. Cleanliness issues were occasionally reported, specifically in bathrooms and there were several mentions of air conditioning problems, musty smells and limited room amenities like empty minibars and lack of soap or towels.
In summary, Mercure Concepcion stands out for its spacious, comfortable and well-equipped rooms, coupled with an excellent location and good service. However, prospective guests should be aware of potential issues such as room noise, lighting problems and varying room sizes.
Beds
However, some reviews did note issues such as beds being too warm for summer and occasional discomfort caused by the sheets or mattress firmness. A minority of reviews mentioned maintenance issues, like beds being poorly made or in bad condition, though these were not common complaints.
Overall, the consensus is clear: the beds at Mercure Concepcion offer a high level of comfort, greatly enhancing the guest experience. The spacious rooms and clean, well-maintained public spaces further add to the appeal, making it a comfortable accommodation choice for visitors.
Cleanliness
The hotel's facilities, including the dining area and other general spaces, were often highlighted for being exceptionally clean and in good condition. Breakfast offerings were noted to be good, complementing the high standards of cleanliness found throughout.
However, despite the generally positive feedback, some guests reported occasional issues such as dusty rooms, visible reparation marks and inconsistent room cleaning services. There were also remarks about rooms having a strong cigarette odor or mold issues, which affected some guests' experiences. A few reviews mentioned that the cleanliness of windows and certain bathroom areas could see improvement.
Overall, while the hotel generally provides a clean and comfortable environment with excellent facilities and meticulous cleaning in most areas, it has some inconsistencies that need addressing to ensure every guest's satisfaction.
Staff
Wi-Fi
Gym
Several reviews highlight the need for maintenance and implementation improvements, mentioning that the gym only has a single exercise machine, which is sometimes broken or described as a bad multi-station machine. The addition of some weights has been suggested to enhance the gym experience.
In summary, while the gym at Mercure Concepcion provides basic fitness amenities, it may benefit from some upgrades and added equipment to better meet guest expectations.
Parking
Family
4 Star
Business
Guests have found the rooms comfortable for both work and study and appreciate the clean bedding and inclusive atmosphere. There’s also the added convenience of in-room kettles, tea bags, coffee sachets, an iron and a small ironing board, which are especially useful for work travelers.
While the meeting spaces have received mixed reviews due to occasional unavailability and insufficient capacity, the overall facilities and services cater well to business needs. The hotel's breakfast offerings are functional, providing a good start to a workday. Attention to guests' needs and room amenities like internet access enhance the business travel experience.
Despite occasional system problems causing confusion for business travelers, the general consensus leans towards Mercure Concepcion being a suitable and highly recommended option for business-oriented trips.
Accessible
Dog Friendly
Although the hotel charges a $20,000 daily fee for pets, the joy of having pets accepted seems to outweigh this additional cost for many reviewers. Guests appreciated that they could enjoy their stay without any issues related to their pets, attesting to the hotel's accommodating nature.
However, some guests pointed out the need for dedicated spaces for dogs to relieve themselves, suggesting that accessibility in this regard could be improved. Despite this, the overall sentiment is positive with the pet-friendly policy being a significant draw for those traveling with their pets.
No, Mercure Concepcion doesn't have any pool.
No, a spa isn't available at Mercure Concepcion.
Yes, Mercure Concepcion welcomes dogs.
Yes, parking facilities are available at Mercure Concepcion.
Yes, Mercure Concepcion has a gym.
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