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Summary of reviewsBest Western Crossroads of the Bluffs receives overwhelmingly positive reviews for its prime location, exceptional staff and comfortable amenities. Positioned conveniently off the interstate, the hotel offers easy access to major highways and nearby attractions like the Omaha Zoo and downtown, making it an ideal choice for road travelers. Its proximity to dining options, gas stations and essential amenities adds to its convenience.
Guests are particularly impressed with the hotel's breakfast, which features a wide variety of well-stocked options described as incredible and delicious. The breakfast area is consistently noted for its cleanliness and comfort, providing a pleasant start to the day with foods that cater well to families and individual travelers alike.
Rooms at the hotel receive mixed reviews but lean positively, especially concerning cleanliness and comfort. Many guests highlight recent upgrades, the charming feel and the spaciousness of the rooms. The beds, in particular, stand out for their comfort, contributing to restful nights. While there are occasional mentions of rooms needing further updates or minor cleanliness issues, the general consensus remains favorable.
The hotel's cleanliness extends beyond the rooms with guests praising the upkeep of common areas, including the lobby, halls and pool area. Pet owners also find value in the hotel's clean and modernized environment.
The staff at Best Western Crossroads of the Bluffs earns high marks for their friendliness and professionalism. Guests consistently note the exceptional, polite and accommodating nature of the team, enhancing the overall experience. Special mentions often go to the breakfast crew for their attentive service.
The indoor pool is a highlighted feature, receiving praise for its size, comfortable temperature and cleanliness. Families especially appreciate this amenity, although the pool area can occasionally feel overly warm.
Overall, the combination of a convenient location, excellent breakfast, comfortable beds and friendly staff makes Best Western Crossroads of the Bluffs a highly recommended choice for travelers seeking a convenient and pleasant stay. Show more
Read review summaries for all categories
Categories
Hotel with Swimming Pool
The hotel includes a pool for guests. It is known for providing good value and service.
Indoor Pool
Accessible Hotel
This hotel provides wheelchair-accessible facilities and specific services for guests with hearing impairments, including a TDD bag. It also features a pool lift for physical accessibility and dedicated handicapped parking.
Hotel with Gym
It includes a fitness center for guests.
Hotel with Indoor Pool
This hotel offers an indoor pool for guests.
Hotel for Honeymoon
Dog Friendly Hotel
3-Star Hotel
Room Types
King Room - Non-SmokingThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
King Suite with Spa Bath - Non-SmokingThe spacious suite offers air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a hairdryer. The suite features a seating area, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room with Bath Tub - Disability AccessThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The double room features a tiled floor, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
7.4
Good
Location
Best Western Crossroads of the Bluffs offers a prime location that caters well to travelers on road trips with its easy access right off the interstate. The hotel is conveniently situated near major highways, yet far enough to avoid traffic noise, ensuring a quiet and peaceful stay. Guests appreciate its proximity to the Omaha Zoo and downtown attractions, making it an ideal choice for those looking to explore the area.
Additionally, the hotel is strategically located near dining options, gas stations and essential amenities. This makes it a convenient stop for fueling up and grabbing supplies before continuing the journey. Safety and accessibility are highlighted as positive aspects with the hotel providing great value for its location. Whether visiting local venues like the Iowa Field House or simply needing a stopover during a road trip, the location of Best Western Crossroads of the Bluffs receives consistent praise for its convenience and ease of access.
Breakfast
The breakfast at Best Western Crossroads of the Bluffs has garnered a mix of opinions, but leans heavily towards positive feedback. Guests often highlight the wide variety and well-stocked options available, describing the selection as "incredible," "amazing," and "delicious," with many noting it as one of the best hotel breakfasts they've experienced. The breakfast area is frequently mentioned as being clean and comfortable, providing a pleasant environment with tables and chatting areas.
Common praises include the breakfast being a nice touch with plenty of choices, always fully stocked and fresh. Specific items like waffles, eggs, sausage and potatoes have been appreciated, contributing to an overall satisfying experience for many guests. Parents commented on the variety of foods being a hit with their toddlers and the presence of a complimentary breakfast was a definite plus.
However, some guests pointed out areas for improvement. A few noted issues such as certain food items running out early, a lack of some essentials like sugar for coffee and a need for a wider selection. The texture of particular items like sausage patties was also critiqued. Despite these varied opinions, the general consensus remains positive with most guests being satisfied or even impressed with the breakfast offerings at this hotel.
Rooms
Best Western Crossroads of the Bluffs offers guests a mixed experience when it comes to their rooms. On the positive side, many guests found the rooms to be clean and the beds comfortable, contributing to a pleasant stay. The spaciousness and cleanliness of the rooms were frequently highlighted with some noting recent upgrades and a charming feel. Another common praise was for the comfort of the beds, which enhanced the overall experience.
The hotel management appears to have invested in updates, as some guests mentioned rooms being nice and updated. The availability of a big indoor pool and the welcoming friendly staff were added bonuses for many visitors.
However, the reviews also bring up a few drawbacks. Some guests found the rooms to be old, over-used and in need of repairs. Issues like inadequate ventilation, dark ambiance and occasional cleanliness problems were reported. There were a few mentions of specific cleanliness issues, such as dirty sheets and a filthy mattress protector.
Overall, while the hotel offers a generally comfortable and pleasant stay with clean rooms and good amenities, there are areas that could benefit from further improvements.
Beds
At 'Best Western Crossroads of the Bluffs', the general consensus about the beds is overwhelmingly positive. Guests frequently described the beds as comfortable, emphasizing the ease they felt after long drives and the satisfactory sleep they were able to achieve. Many appreciated the clean rooms and highlighted the abundance of pillows available on each bed, which added to their comfort. While there were a few mentions of beds being noisy or uncomfortable, these were clearly outliers compared to the majority of feedback. Overall, guests were impressed with the comfort and cleanliness of the beds during their stay.
Cleanliness
Best Western Crossroads of the Bluffs provides a consistently clean environment for travelers. Guests frequently highlight the cleanliness of the rooms and common areas, describing them as clean, comfortable and well-maintained. The lobby, halls, pool area and breakfast area receive commendation for being very clean. Some mention the hotel as modernized with clean and fresh looking rooms.
Despite some minor issues such as dirty floors, dog hair and occasional maintenance concerns, the staff are generally seen as accommodating, friendly and eager to assist guests. Overall, the hotel delivers on providing a clean and convenient place to stay, making it a good value, especially for pet owners.
Staff
The staff at Best Western Crossroads of the Bluffs earns high praise for their exceptional friendliness and helpfulness. Guests consistently describe the team as very friendly, polite and accommodating. The staff's courteous and attentive nature enhances the overall experience for visitors, contributing to an enjoyable stay. The breakfast crew, in particular, stands out for their great service with the young lady at the breakfast buffet noted as pleasant and kind.
Despite a few isolated incidents of rudeness, the general consensus is overwhelmingly positive. The staff's professionalism and readiness to assist with any needs make guests feel welcomed and well-cared-for. The combination of friendly interactions and a clean, well-maintained hotel leaves a lasting, positive impression on visitors.
Pool
Situated at the Best Western Crossroads of the Bluffs, the indoor pool stands out as a highlight of the guest experience. Visitors frequently commend its size, often describing it as huge and suitable for both swimming laps and casual relaxation. The temperature of the pool and pool area consistently receives positive feedback with users noting it as comfortable and inviting. Families, in particular, appreciate this feature with many commenting on how much their kids loved the pool. Cleanliness is consistently mentioned, although there are occasional remarks about the pool area being extremely warm, sometimes to the point of feeling like a sauna. The pool area also includes a cleaning robot, ensuring it remains well-maintained. Despite some guests mentioning temporary closures and ongoing construction, the overall impression of the pool is very favorable, making it a central attraction of the hotel.
Yes, Best Western Crossroads of the Bluffs has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Crossroads of the Bluffs.
Yes, Best Western Crossroads of the Bluffs welcomes dogs.
No, parking facilities aren't available at Best Western Crossroads of the Bluffs.
Yes, Best Western Crossroads of the Bluffs has a gym.