Grand Sapphire Hotel & Banqueting
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Summary of reviewsThe Grand Sapphire Hotel & Banqueting has earned positive reviews particularly for its advantageous location. Guests have praised its strategic placement, close to local restaurants and with a convenient bus service to London, making it an appealing choice for many. The hotel’s setup and decor are well-regarded and secure parking facilities are a notable benefit.
For breakfast, guests appreciated the accommodating staff who cater to latecomers and the provision of a complimentary meal featuring both hot and cold options like chicken sausages and croissants. While sufficient for some, there is a noted desire for more variety and improved quality.
Room experiences at the Grand Sapphire Hotel & Banqueting are generally favorable with many appreciating the spaciousness, cleanliness and comfort. Some rooms, particularly the twin rooms and bathrooms, are highlighted for their good size and well-equipped nature. However, feedback does vary with comments on dated decor, variable room sizes and occasional cleanliness issues.
Cleanliness overall is well-maintained with numerous mentions of clean, comfy rooms and well-kept hallways, although some guests have reported specific issues such as dirty baths, musty smells and loose fixtures that need attention.
Staff performance is widely celebrated for its friendliness and helpful nature with certain receptionists receiving specific compliments. Although the check-in and checkout processes sometimes require improvement and occasional lapses in service were noted, the general impression of the staff remains positive.
Lastly, the beds receive mixed feedback—many guests found them comfortable, but there are considerable reports of the beds being too firm or worn out. This suggests variability in guest experiences possibly due to differing personal preferences or room conditions.
Overall, the Grand Sapphire Hotel & Banqueting offers a generally positive stay with its strong location, accommodating staff and comfortable rooms, albeit with some areas ripe for improvement.
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For breakfast, guests appreciated the accommodating staff who cater to latecomers and the provision of a complimentary meal featuring both hot and cold options like chicken sausages and croissants. While sufficient for some, there is a noted desire for more variety and improved quality.
Room experiences at the Grand Sapphire Hotel & Banqueting are generally favorable with many appreciating the spaciousness, cleanliness and comfort. Some rooms, particularly the twin rooms and bathrooms, are highlighted for their good size and well-equipped nature. However, feedback does vary with comments on dated decor, variable room sizes and occasional cleanliness issues.
Cleanliness overall is well-maintained with numerous mentions of clean, comfy rooms and well-kept hallways, although some guests have reported specific issues such as dirty baths, musty smells and loose fixtures that need attention.
Staff performance is widely celebrated for its friendliness and helpful nature with certain receptionists receiving specific compliments. Although the check-in and checkout processes sometimes require improvement and occasional lapses in service were noted, the general impression of the staff remains positive.
Lastly, the beds receive mixed feedback—many guests found them comfortable, but there are considerable reports of the beds being too firm or worn out. This suggests variability in guest experiences possibly due to differing personal preferences or room conditions.
Overall, the Grand Sapphire Hotel & Banqueting offers a generally positive stay with its strong location, accommodating staff and comfortable rooms, albeit with some areas ripe for improvement.
Hotel with Parking
This hotel offers free private on-site parking with a large capacity of 1000 spaces. It also provides a separate entrance and free car park for the Sapphire Suite.
3-Star Hotel
This hotel features air-conditioned rooms and complimentary private parking. It is a popular choice among guests booking 3-star hotels in Croydon. It is located 2.5 miles from East Croydon Station.
Family Friendly Hotel
Hotel with Free Wi-Fi
Guest Reviews
The Grand Sapphire Hotel & Banqueting has garnered praise for its well-regarded location, described as good, perfect for many guests' needs and amazing. Its proximity to local restaurants adds convenience and the regular local bus service facilitates easy travel to London, enhancing its appeal for visitors. Though situated in an industrial estate, the layout and setup of the hotel suitably match its surroundings. The hotel also boasts secure parking facilities, which many found beneficial. Overall, guests appreciate the strategic location, helpful staff, great decor and comprehensive facilities, making it a well-rounded choice for many travelers.
Guests at the Grand Sapphire Hotel & Banqueting consistently noted that staff were very accommodating, often arranging breakfast even for latecomers. The breakfast, frequently referred to as complimentary, included both cold and hot options. Items like chicken sausages, soft croissants, pancakes and pastries were appreciated and the complimentary aspect was particularly acknowledged as a good feature considering it was free.
However, there were several remarks about areas needing improvement. Repeat comments highlighted a desire for more variety with some pointing out the absence of items like fresh juices, bacon and mushrooms. Many guests described the breakfast as basic or below average with mentions of cold eggs and processed sausages being particularly unflattering. Instant coffee and a lack of fresh options were also mentioned as drawbacks.
Overall, while the breakfast was sufficient for some, there is a clear indication that menu variety and quality could benefit from enhancements to better meet guest expectations.
The Grand Sapphire Hotel & Banqueting offers a mix of room experiences for its guests. Many guests appreciate the spacious and well-sized rooms with several reviewers noting that the twin rooms and bathrooms are quite large. Cleanliness is generally satisfactory with multiple mentions of rooms being clean, tidy and well-equipped. Guests also appreciate the comfort level, describing the rooms as clean and comfy with good showers.
However, feedback on room size and layout varies with some guests finding the rooms extremely small and others noting they are bigger than expected. A few rooms reportedly have dated decor and poor design and in some cases, guests mention that their rooms were not as clean as expected. Issues such as noisy aircon compressors, uncomfortable beds and dusty areas have been mentioned as well.
Despite these mixed reviews, superior and spacious rooms with good amenities are available, contributing to a generally positive experience for many guests.
Grand Sapphire Hotel & Banqueting receives mixed feedback when it comes to the comfort of their beds. Many guests found the beds to be very comfortable with some describing them as comfy and even amazing. However, there are also notable mentions of discomfort with some guests reporting that the beds were rock hard or excessively firm and a few others finding the mattresses worn out or lumpy. Despite a portion of visitors encountering issues with bed firmness and pillow quality, there are enough positive remarks to suggest that experiences might vary depending on personal preferences or varying room conditions.
Grand Sapphire Hotel & Banqueting has received mixed reviews regarding its cleanliness, but many guests have praised the hotel's efforts to maintain a tidy environment. The rooms are frequently described as clean, comfy and well-maintained, providing a pleasant experience for visitors. The entire hotel, including the hallways, is noted as being clean and airy, contributing to an overall sense of good hygiene.
Several reviews highlight the cleanliness of the rooms and hallways with some guests appreciating the spacious and modern design. The cleaning service has been commended for its good performance and some guests have mentioned helpful cleaners.
However, there are areas for improvement. Certain guests found specific issues such as dirty baths, messy decor and occasional mold in the bathrooms. Some mentioned a consistent musty smell in the hallways and an overpowering smell of curry on the premises. Issues like the need for table cleaning, loose bathroom fixtures and old appliances such as fridges were also noted.
In summary, while Grand Sapphire Hotel & Banqueting generally maintains a high standard of cleanliness, attention to detailed cleaning in certain areas could further enhance the guest experience.
At the Grand Sapphire Hotel & Banqueting, guests frequently commend the friendliness and helpfulness of the staff. The receptionists, notably Zamin and Martina, have been pointed out for their exceptional kindness and amiability. Many visitors appreciated the polite and lovely demeanor of the employees, feeling well-assisted during their stay.
However, there are areas needing improvement. Check-in and checkout processes have been noted as slow with some guests experiencing long waits to be attended to. Issues such as staff members being unhelpful or distracted and cases of inadequate service like the bell hop duties being left to guests, highlight inconsistencies in the overall service experience. Despite these concerns, the general impression of the staff remains positive with many guests valuing their friendly and accommodating nature.
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Location
Breakfast
However, there were several remarks about areas needing improvement. Repeat comments highlighted a desire for more variety with some pointing out the absence of items like fresh juices, bacon and mushrooms. Many guests described the breakfast as basic or below average with mentions of cold eggs and processed sausages being particularly unflattering. Instant coffee and a lack of fresh options were also mentioned as drawbacks.
Overall, while the breakfast was sufficient for some, there is a clear indication that menu variety and quality could benefit from enhancements to better meet guest expectations.
Rooms
However, feedback on room size and layout varies with some guests finding the rooms extremely small and others noting they are bigger than expected. A few rooms reportedly have dated decor and poor design and in some cases, guests mention that their rooms were not as clean as expected. Issues such as noisy aircon compressors, uncomfortable beds and dusty areas have been mentioned as well.
Despite these mixed reviews, superior and spacious rooms with good amenities are available, contributing to a generally positive experience for many guests.
Beds
Cleanliness
Several reviews highlight the cleanliness of the rooms and hallways with some guests appreciating the spacious and modern design. The cleaning service has been commended for its good performance and some guests have mentioned helpful cleaners.
However, there are areas for improvement. Certain guests found specific issues such as dirty baths, messy decor and occasional mold in the bathrooms. Some mentioned a consistent musty smell in the hallways and an overpowering smell of curry on the premises. Issues like the need for table cleaning, loose bathroom fixtures and old appliances such as fridges were also noted.
In summary, while Grand Sapphire Hotel & Banqueting generally maintains a high standard of cleanliness, attention to detailed cleaning in certain areas could further enhance the guest experience.
Staff
However, there are areas needing improvement. Check-in and checkout processes have been noted as slow with some guests experiencing long waits to be attended to. Issues such as staff members being unhelpful or distracted and cases of inadequate service like the bell hop duties being left to guests, highlight inconsistencies in the overall service experience. Despite these concerns, the general impression of the staff remains positive with many guests valuing their friendly and accommodating nature.
No, Grand Sapphire Hotel & Banqueting doesn't have any pool.
No, a spa isn't available at Grand Sapphire Hotel & Banqueting.
No, Grand Sapphire Hotel & Banqueting doesn't allow dogs.
Yes, parking facilities are available at Grand Sapphire Hotel & Banqueting.
No, Grand Sapphire Hotel & Banqueting doesn't have a gym.
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