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Ockenden Manor Hotel & Spa

Cuckfield , Ockenden Lane, Cuckfield (Show on Map)

8.4

Very Good

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Info Escape to the tranquility and elegance of Ockenden Manor Hotel & Spa, a magnificent Elizabethan manor house nestled in eight acres of idyllic grounds with stunning views of Cuckfield Park. With its rich history and character, this is the perfect place to unwind and escape the hustle and bustle of city life, and the best part is, it's just an hour's drive from London.

Its 28 lavishly decorated rooms and suites are all unique and named after members of the families who have owned the property since the 16th century. Each room boasts its own distinct charm, making it the perfect retreat for guests seeking luxury and comfort.

You can indulge in a dining experience like no other at the hotel's award-winning restaurant, where Chef Stephen Crane's menu cleverly mixes innovation with tradition. The sweeping views across the gardens add to the romantic atmosphere, making it the perfect setting for a special occasion or a romantic dinner for two.

The slick and sophisticated spa is utterly modern on the outside and natural on the inside, thanks to the natural spring that feeds it. Guests can relax and rejuvenate with a range of treatments or take a dip in the swimming pool. The cosy wood-panelled bar and elegant sitting room with a roaring log fire offer the perfect retreats for a nightcap or a chat with friends.

Families are also welcome at Ockenden Manor, with the Master Timothy Suite being ideal for those travelling with children. The hotel and grounds offer plenty of opportunities for family fun, including swimming in the pool or simply relaxing with a good book. For those looking to explore the local area, there are plenty of attractions and activities to enjoy with the entire family.

Overall, Ockenden Manor Hotel & Spa offers a unique combination of tranquility, elegance and indulgence. It's the perfect destination for anyone seeking a luxurious escape from the stresses of everyday life, whether for a romantic getaway, a family vacation or a solo retreat.

Summary of reviewsOckenden Manor Hotel & Spa is a charming and historic hotel located in the picturesque Cuckfield village. While the location can be difficult to find, guests appreciate the secluded feel while still being close to Gatwick and local attractions. The breakfast is generally well-received with guests praising the variety and quality of options, although some experienced slow service. The dinner experience received mixed reviews with some guests finding the menu limited and overpriced, while others praised the imaginative flavors and well-cooked dishes. The rooms are comfortable and well-equipped, although some are small and in need of upgrading. The cleanliness of the hotel is generally good, although some areas could use improvement. The staff are exceptional with guests praising their friendliness and helpfulness. The spa is a standout feature of the hotel with guests describing it as lovely and offering great facilities. The swimming pool is also a pleasant experience, although it can get crowded. The beds have received mixed reviews with some guests finding them comfortable and others uncomfortable. Overall, Ockenden Manor Hotel & Spa offers a unique and memorable experience for travelers seeking a taste of English history.
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Pool 1 information:

Location of the pool: Indoor pool

Hotel with EV Charging Stations

Historic Hotel

Hotel for Honeymoon

Dog Friendly Hotel

Dog Play Area

Do you accept dogs in all rooms?
Yes

Is there an extra charge?
Yes, £ 30,00 per night

Should the dog owner notify you before checking in?
Yes, during the booking process

Business Hotel

Hotel with Parking

EV charging stations

Location of parking spaces:

Outdoors, not covered (inside the premises).

Cost of parking: Free

Should the guests notify you about reserving a parking space before checking in? Not necessarily

Hotel with Gym

Gym equipment:

Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.

Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc.

Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.

Cost for using the gym: Free for guests

Do you organise fitness classes? Yes, at a charge

Hotel for Yoga

What percentage of your guests practise yoga during their stay? Between 50% and 90%

Is there an area in the premises dedicated to practising yoga? Yes. Studio

Is there an area near the hotel/accommodation ideal for practising yoga? Yes. Studio, Spa Terrace, Gardens

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Play Area For Dogs

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Cosy Room Compact and very comfortable, standard rooms are individually furnished and each has its own charm and character.

Cuckfield Room These rooms with king-size beds are located in the Garden Wing with its views across the garden towards the South Downs National Park

Sussex Room Deluxe rooms are located in the oldest part of the Manor House; three have traditional four poster beds which add to their character.

Feature Room Every room has its own unique characteristics like views, over-sized roll-top baths or Tudor oak-panelling.

Feature Suite Set in the Tudor part of the house with Oak panelling, this room has a small lounge with views over the garden.

Junior Spa Suite These contemporary junior suites sit above the spa, just a short walk from the main house. They have a spacious open-plan bedroom and lounge with a roof terrace and views over Cuckfield Park. Please note that this room cannot accommodate pets.

About Ockenden Manor Hotel & Spa

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Guest Reviews

8.4

Very Good

Location

Nestled in a leafy village, Ockenden Manor Hotel & Spa can be difficult to find on the narrow road leading up to the property. Once you arrive, however, you'll love the charming and quaint surroundings with plenty of pubs and restaurants to explore. The hotel is in the countryside but still close to Gatwick and perfectly placed to visit many attractions in the area. Despite its secluded feel, the hotel is accessible and has great parking. The entrance to the manor itself may not be signposted very well, but once inside you'll be greeted with stunning views and a beautiful setting. Guests especially loved the spa, although they noted it is a fair distance from the main hotel building. Overall, Ockenden Manor is in a great location, situated in the centre of the picturesque Cuckfield village whilst feeling like you're away from it all.

Breakfast

Guests who have stayed at Ockenden Manor Hotel & Spa have shared their thoughts on the breakfast served at the hotel. The breakfast was described as very good, wholesome, lovely and perfect by many visitors. The variety and quality of the breakfast options were considered excellent by numerous guests. Additionally, guests had positive comments about the presentation of the table with China plates, cups and saucers adding to the experience. Guests also complimented the staff for their attentiveness and the excellent service. Conversely, some guests experienced slow service during breakfast and were not pleased with the waiting time for their food. There were comments about the additional service charge for breakfast and the forgetfulness of staff with the food orders. However, it should be noted that guests who enjoyed breakfast at the hotel had their praises for the food and wine with the full English and continental options being well received. The granola and the delicious food served at each course were also mentioned positively. On the other hand, some guests found the breakfast uninspiring with only poor quality croissants and no cold meat. Some visitors were disappointed with the quality of the eggs, as they were not free-range. Overall, guests seem to have had a positive experience with breakfast at Ockenden Manor Hotel & Spa.

Dinner

The dinner experience at Ockenden Manor Hotel & Spa received mixed reviews from guests. While some guests described the restaurant as excellent and praised the varied and imaginative menu with delicious and intense flavors, others found the menu limited, lacking in options for vegetarians/vegans and overpriced for what was offered. The service in the restaurant was also mentioned by some guests as being hit or miss with some feeling ignored by the Maitre'd. However, the consensus was that the food was well cooked and presented and some guests even went so far as to commend the chef and team. Guests who had the set menu meal were generally satisfied with the quality of the food, although some found the portions to be small. While breakfast service was criticized, room service and the evening meal received praise. One gluten-free guest, however, reported not being catered to for supper. Overall, while the dinner experience was not perfect, it was mostly enjoyable and offered some excellent options for those willing to explore the menu.

Rooms

The guest reviews of Ockenden Manor Hotel & Spa provide a mixed view of the rooms. Some rooms are spacious, while others are quite small, cramped and need some upgrading. However, most guests praise the high standard of the room design and comfort and the stunning bathrooms. Some of the rooms are cosily furnished, while others are modern and characterful. The rooms are well-equipped with all essentials and many come with lovely extra touches like homemade biscuits. Guests appreciate the friendly staff and their efforts to ensure a warm, cosy and relaxing stay, although some report issues with noise and poor isolation. Overall, while the rooms do have their drawbacks, most guests agree that the amenities and facilities available at the hotel make up for any shortcomings in the accommodation.

Beds

The beds at Ockenden Manor Hotel & Spa have received mixed reviews from guests. While some have described the beds as extremely comfortable and have had a couple of very good nights sleep, others have reported them to be uncomfortably small or frightfully uncomfortable. However, the majority of guests have found the rooms to be spacious and comfy. Some guests have even praised specific mattresses, such as the excellent one in the Merrick room. Overall, although some guests have felt that the beds could have been more comfortable, the rooms at Ockenden Manor Hotel & Spa generally provide a comfortable stay.

Cleanliness

The Ockenden Manor Hotel & Spa offers a beautiful decor and friendly staff with some exceptional products in the bathrooms. The Spa facilities are lovely, but could benefit from a refresh as they are showing some signs of being tired and the cleanliness leaves a little to be desired in some areas. However, the towels and robes are generously provided and well maintained. While some areas of the hotel could use improvement in terms of cleanliness, some guests found the facilities to be superb and immaculate. Guests also noted that the hotel had made an effort to implement Covid safety measures. The rooms were generally clean, but some guests mentioned issues such as dusty bed frames, threadbare gowns and grubby areas. Some guests even reported that their room had not been cleaned properly. The property itself appeared to be somewhat tired and some guests noted service that was a little jaded. However, the hotel put in a lot of effort to keep things clean and tidy.

Staff

If there's one thing that stands out about Ockenden Manor Hotel & Spa, it's the exceptional staff. From the moment you arrive, the friendly and efficient staff make you feel right at home. The atmosphere is incredibly welcoming and the decor is amazing, as are the staff. Although some guests felt that the staff were a bit off or not very friendly, most found the staff to be lovely and helpful. Whether you need information about local walks or help in the spa, the staff are happy to assist. The waiting and restaurant staff were particularly mentioned as being great, while the spa staff were deemed amazing, especially Evie. The service at this hotel is excellent with attentive, well-trained and helpful staff creating a friendly atmosphere. While there were a few mentions of rude or unaccommodating guests and one of a manager who didn't care, overall the staff are all first rate, really friendly, really welcoming and very efficient, making for a wonderful stay at Ockenden Manor Hotel & Spa.

Spa

The Ockenden Manor Hotel & Spa boasts an exceptional spa that received numerous positive guest reviews. The modern and smart Spa was described as lovely and gorgeous with great facilities, a comfortable and relaxing atmosphere and a refreshing environment. Guests were pleased with the wide variety of different rooms they could sit in, while exercise classes, great free weight area and indoor and outdoor pools catered to the active types. The spa also offered complementary paper, generous towels, robes and refreshments. Despite some comments mentioning that the Spa looked a bit tired and could have been cleaner, overall, guests agreed it was the star of their stay, outstanding, incredible, heavenly and the best they'd ever stayed at. Some even specifically called out the Spa staff and their top-class treatments that made their stay unforgettable. The only downsides mentioned were the spa's distance from the hotel and unruly children that disrupted the peaceful atmosphere.

Pool

The Ockenden Manor Hotel & Spa offers a pleasant swimming experience with both indoor and outdoor heated pools, sauna, steam room and jacuzzi. Families can enjoy the indoor pool together, while kids have a dedicated swim hour from 4 to 5 pm. Loungers are available by the outdoor pool and drinks are served. Guests can make use of the pool until 2 pm on check-out day. However, the pool can get crowded, especially with excited children, sometimes making it difficult to access the hot tub. Showers are fabulous with a rainfall shower near the main pool. The outdoor swim is a lovely experience, but some guests have found the children's spa hours to be not very appropriate. Nonetheless, the swimming pool and spa location are fantastic for relaxation and many guests say they enjoyed their time here.

Historic

Ockenden Manor Hotel & Spa is a beautiful and historic hotel that offers a unique experience for travelers seeking a taste of the past. This lovely old Tudor building is a perfect example of England's old style country house hotels. Guests enjoy the hotel's fantastic old-fashioned manor that has a warm, cozy feel of a cottage, complete with big open fires and welcoming reception rooms. It is well-presented with a fabulous mix of old and new decor and offers an unforgettable glimpse into English history. The hotel is an old Tudor house full of character and visitors love its lovely old Edwardian decor. Moreover, some guests would have liked the possibility of breakfast or dinner in the ancient small oak dining room, in contrast to the modern large restaurant. Overall, it is an oldie worldie building worth exploring.

Yes, Ockenden Manor Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Ockenden Manor Hotel & Spa. For more information, read the answers to the Spa questionnaire

Yes, Ockenden Manor Hotel & Spa welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Ockenden Manor Hotel & Spa. For more information, read the answers to the Parking questionnaire

Yes, Ockenden Manor Hotel & Spa has a gym. For more information, read the answers to the Gym questionnaire

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