Mazaya House
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Summary of reviewsMazaia House enjoys a favorable location, praised for its proximity to essential amenities and attractions, including the Dammam Corniche, the city center and various shopping and dining options. The ease of access, available parking and public transportation nearby, such as the Sabtco bus station, make it an ideal choice for travelers. The surrounding neighborhood is noted for being clean and pleasant and the room rates are considered suitable for the value provided.
The staff at Mazaia House receives high praise for their cooperation, friendliness and helpful attitudes. The reception team, particularly the Sudanese receptionists, are commended for their exceptional politeness and readiness to assist. Quick service and respectful behavior significantly enhance the hotel's reputation for hospitality and customer service.
However, the condition and cleanliness of the rooms present some significant challenges. There are frequent complaints about dirty carpets, bad odors and mismatches between advertised pictures and actual room conditions. Common issues include a lack of amenities such as televisions, refrigerators and toiletries, along with old and uncomfortable furniture. High humidity, cigarette smells, small and smelly bathrooms and non-functional appliances like air conditioners and televisions are also noted. Maintenance issues, such as broken heaters and lack of proper bedding, further detract from the experience.
Cleanliness across the hotel is inconsistent with some guests reporting clean and organized rooms and bathrooms while others encounter dirty carpets, bad odors, unclean bed sheets and maintenance problems like water leaks and chipped paint. These mixed reviews indicate a significant need for improved cleanliness and maintenance standards.
The bed situation is similarly mixed. While some guests find the beds comfortable and conducive to restful sleep, others report issues with the cleanliness of bedding, including dirty sheets, unclean mattresses and stained or smelly linens. Instances of used or old pillows, cockroaches and dirty smells further mar the experience.
In summary, while Mazaia House benefits from an excellent location and receives high marks for its staff's hospitality, it faces substantial issues with room conditions, cleanliness and maintenance that need addressing to ensure a more consistently pleasant stay for all guests.
Categories
The staff at Mazaia House receives high praise for their cooperation, friendliness and helpful attitudes. The reception team, particularly the Sudanese receptionists, are commended for their exceptional politeness and readiness to assist. Quick service and respectful behavior significantly enhance the hotel's reputation for hospitality and customer service.
However, the condition and cleanliness of the rooms present some significant challenges. There are frequent complaints about dirty carpets, bad odors and mismatches between advertised pictures and actual room conditions. Common issues include a lack of amenities such as televisions, refrigerators and toiletries, along with old and uncomfortable furniture. High humidity, cigarette smells, small and smelly bathrooms and non-functional appliances like air conditioners and televisions are also noted. Maintenance issues, such as broken heaters and lack of proper bedding, further detract from the experience.
Cleanliness across the hotel is inconsistent with some guests reporting clean and organized rooms and bathrooms while others encounter dirty carpets, bad odors, unclean bed sheets and maintenance problems like water leaks and chipped paint. These mixed reviews indicate a significant need for improved cleanliness and maintenance standards.
The bed situation is similarly mixed. While some guests find the beds comfortable and conducive to restful sleep, others report issues with the cleanliness of bedding, including dirty sheets, unclean mattresses and stained or smelly linens. Instances of used or old pillows, cockroaches and dirty smells further mar the experience.
In summary, while Mazaia House benefits from an excellent location and receives high marks for its staff's hospitality, it faces substantial issues with room conditions, cleanliness and maintenance that need addressing to ensure a more consistently pleasant stay for all guests.
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About Mazaya House
License: 13572468
Guest Reviews
Location
Guests have commented on the ease of access to the hotel with available parking being an added advantage. The surrounding neighborhood is clean and described as a sweet and beautiful area. The hotel's rates are seen as suitable for the value provided, including both the room quality and the prime location.
While there have been some discrepancies noted regarding the hotel's location on booking websites, the majority of reviews highlight the convenience and benefits of staying here, especially its closeness to essential services like gas stations and supermarkets. Overall, Mazaia House's location remains one of its strongest attributes, offering easy access to both the Corniche and other central parts of the city.
Rooms
Many reviews highlight the inadequate room size and non-functional appliances like air conditioners and televisions. Some rooms don’t have windows and the bathrooms are often noted to be very small and smelly. Maintenance issues like broken heaters and lack of proper bedding are also prevalent.
Despite its attractive website and the friendliness of the receptionist, the hotel falls short in terms of cleanliness and comfort. For those considering a brief stay, it might be worth noting the recurrent issues with cleanliness, outdated furniture and lack of basic in-room amenities.
Beds
A recurring concern mentions the cleanliness of the beds with multiple guests reporting issues such as dirty sheets, unclean mattresses and smelly or stained bedding. Some even found used or old pillows left on the bed, which was far from ideal. A few reviews noted the bed linens appeared outdated and in need of replacement, further detracting from the overall experience. In some instances, guests encountered more serious hygiene issues, such as encountering cockroaches and dealing with a dirty smell.
In conclusion, while some guests find the beds at مزايا هاوس to be quite comfortable, the establishment seems to have some significant cleanliness and maintenance challenges it needs to address for a consistent, positive guest experience.
Cleanliness
Staff
However, there are some negative comments regarding the behavior of certain reception staff members with a few guests reporting rude or unhelpful interactions. Language barriers are also noted with English proficiency being a concern for some non-Arabic-speaking guests. Despite these issues, the majority of reviews underscore the staff's excellent service, warm smiles and overall good manners, enhancing the hotel's reputation for hospitality and customer service.
No, Mazaya House doesn't have any pool.
No, a spa isn't available at Mazaya House.
No, Mazaya House doesn't allow dogs.
Yes, parking facilities are available at Mazaya House.
No, Mazaya House doesn't have a gym.
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