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Novotel Dammam Business Park

Dammam , Al Khobar Dammam Highway (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsNovotel Dammam Business Park stands out as a strategic choice for business travelers due to its prime location. The hotel is situated on the main road between Dammam and Al Khobar, providing quick access to industrial areas, airports and train stations. Guests appreciate the calm ambiance, easy access to Starbucks and the relatively short travel times to business hubs. However, it is somewhat isolated from shopping centers and dining options, which might be less appealing for some.

The breakfast experience garners mixed feedback. Many guests admire the diverse and delicious buffet, highlighting the helpful and pleasant staff. While some critiqued the need for more variety and noted occasional food quality issues, the overall sentiment is positive with guests appreciating the convenience.

Guests find the rooms spacious, clean and comfortable. Praise is given for cleanliness and the layout’s warmth, despite some concerns about outdated furniture, noise insulation and inconsistent room maintenance. Modern updates and regular upkeep could enhance the guest experience significantly.

Cleanliness generally meets guests' expectations with ample positive remarks about well-maintained rooms, bathrooms and common areas. Some criticisms concern the carpets, corridors and occasional unpleasant odors, suggesting the hotel could benefit from more stringent cleaning protocols.

The staff at Novotel Dammam Business Park receive high marks for their professionalism and friendliness. The reception team, in particular, is noted for their efficiency and welcoming demeanor, contributing significantly to guest satisfaction. There are minor mentions of unprofessional behavior, but these are overshadowed by the overwhelmingly positive feedback.

The hotel’s Wi-Fi service is a noted area for improvement with many guests experiencing slow speeds and connectivity issues. Similarly, the pool has mixed reviews with comments on its small size, maintenance issues and overall condition affecting the guest experience.

Parking is generally sufficient with free, abundant spaces, but issues like narrow slots, lack of shaded parking and occasional congestion affect convenience. Bed comfort also presents mixed reviews; while some guests find the beds comfortable, others face issues with sagging mattresses and inconsistent hygiene.

Overall, Novotel Dammam Business Park excels as a business hotel, offering essential amenities and services that cater to business travelers. Improvements in certain areas like Wi-Fi, pool maintenance, bed comfort and cleanliness can further enhance the guest experience, but its strategic location and professional staff make it a recommended choice for business purposes.
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Hotel for Honeymoon

This hotel is a romantic hotel that provides a comfortable and convenient stay. The quality and service contribute to a memorable honeymoon experience.

Hotel with Swimming Pool

This hotel includes an indoor swimming pool, a gym and spa. It is a 4-star hotel located along the Dammam Al Khobar Highway.

Indoor Pool

Business Hotel

This hotel offers 10 fully equipped meeting rooms, a business center, and seamless connectivity. It also provides conveniences such as an indoor pool, fitness facilities, and dining options.

Hotel with Parking

This hotel is listed in our database with parking facilities available for guests.

Accessible Hotel

This hotel features rooms with bathroom doors 32 inches wide and accessible bathrooms. The entire unit is wheelchair accessible, and upper floors are accessible by elevator.

Hotel with Gym

This hotel has fitness facilities.

4-Star Hotel

Situated on Al Khobar Dammam Highway, this Novotel offers a blend of comfort and convenience for business travelers. It provides well-equipped rooms and essential amenities, making it a practical choice for those visiting the business park.

Hotel with Indoor Pool

The hotel offers a well-equipped indoor swimming pool, complete with a children's pool for families. Guests can also enjoy a hot tub, sauna, steam room, and full spa facilities, providing a comprehensive recreational and relaxation area.

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Romantic Hotel

Room Types

Standard Double Room This air-conditioned room comes with a satellite TV, a minibar, a work desk and a private bathroom with a shower and bathtub.

Superior Double Room This air-conditioned room has a King sized bed and comes with a satellite TV, workdesk, a minibar, coffee and tea makig facilities and a private bathroom with a shower and bathtub.

Superior Twin Room This air-conditioned room has two twin sized beds and comes with a satellite TV, work-desk, a minibar, coffee and tea making facilities and a private bathroom with a shower and bathtub.

Superior Suite Featuring a separate spacious living room, this air-conditioned suite has a King sized bed and comes with a satellite TV, work-desk, a minibar, a Nespresso machine and tea making facilities and a private bathroom with a shower and bathtub.

About Novotel Dammam Business Park

License: 10006172

Guest Reviews

7.3

Good

Location

Novotel Dammam Business Park enjoys a strategic location catering primarily to business travelers. Situated on the main road, it stands between Dammam and Al Khobar, offering easy access to major neighborhoods and reducing travel times for guests attending business meetings or conferences in the industrial areas. The hotel's proximity to the airport and the train station also adds to its appeal for those traveling in and out of the city.

For those who appreciate convenience, there is a 24-hour Starbucks right in front of the hotel, which many guests found delightful. The location is particularly advantageous for guests with business interests in the nearby industrial zones or those looking for quick access to work-related areas.

The calm and quiet ambiance of the hotel, away from heavy traffic congestion, adds to the overall comfort, making it ideal for relaxation after a long day of work. However, it is important to note that the hotel is somewhat isolated from shopping centers, restaurants and recreational parks and minimal dining options in the immediate vicinity might be a drawback for some guests.

Despite some industrial surroundings and ongoing construction that might affect the aesthetic appeal, the location's functionality dominates, offering a fine balance of accessibility, comfort and practical benefits for business travelers. The hotel’s excellent service and luxurious rooms further complement its location, making it a favorable choice for those with specific business needs in the area.

Breakfast

At Novotel Dammam Business Park, the breakfast experience presents a mix of opinions from guests. On the positive end, many guests found the breakfast to be great, delicious and diverse with particular praise for the open buffet which some described as excellent, inclusive and very good. The breakfast staff received commendations for being helpful and pleasant, contributing to a warm and welcoming atmosphere.

However, not all feedback was glowing. Some guests felt the breakfast could use more variety and diversity, making it appear unpretentious and mediocre at times. There were also mentions of specific issues such as bland taste, limited options and even instances of less-than-ideal food quality, including burnt omelettes and the presence of flies.

Moreover, a few guests remarked on the high price of breakfast and felt that it did not meet their expectations in terms of quality and variety. In terms of availability, there were comments on the inconsistency with some guests noting the occasional lack of a breakfast buffet or the need to walk to a different hotel for breakfast.

Despite these mixed reviews, many guests still appreciated the overall breakfast experience at the hotel, emphasizing good coffee, tasty meals and the convenience of the buffet.

Rooms

Nestled in Dammam Business Park, the Novotel offers a mix of experiences for its guests, particularly when it comes to their rooms. The rooms are noted for being spacious and clean, providing a comfortable stay with ample space to relax. Many guests have praised the cleanliness and the warmth of the rooms, which adds to a pleasant stay. The spaciousness of the rooms extends to a cozy living area with sofas and decent amenities, enhancing the comfort level.

However, the hotel does show signs of aging. The furniture and carpets are often described as outdated and in need of renovation with some rooms showing natural wear and tear. Issues with sound insulation are also a concern, as guests have reported hearing noise from neighboring rooms when the AC is off. Lighting inside the rooms varies with some areas poorly illuminated and some rooms having deliberately removed bedside lighting.

Additional points of improvement include maintenance of room amenities such as air conditioning, televisions and refrigerators, which have occasionally been faulty. Some guests have also found the beds small and uncomfortable. Ventilation issues have also been noted with reports of bad smells and humidity in certain rooms.

On a positive note, the hotel staff receives high marks for their welcoming and organized reception and the complimentary upgrades offered to some guests add a pleasant touch. Cleanliness extends to the bathrooms and bedrooms, making the stay satisfactory despite some outdated features. The overall atmosphere remains quiet and the noise levels inside the rooms are generally comfortable.

For those focusing on comfort and spaciousness, Novotel Dammam Business Park provides a decent stay, but a few modernizations and improvements could further enhance the guest experience.

Beds

When it comes to the comfort of beds at Novotel Dammam Business Park, guest reviews reveal mixed experiences. While some guests found the beds to be comfortable and appreciated the availability of king-size beds and pull-out chairs, others highlighted significant concerns. A number of reviews pointed out that the beds were uncomfortable with issues such as sagging mattresses, beds that cause backaches and subpar pillows being common complaints. Additionally, some guests mentioned hygiene concerns, noting that the bed sheets were not always changed and had an unpleasant smell.

Despite these negative observations, there were positive mentions of softer beds being particularly comfortable. Nonetheless, the overall sentiment suggests a need for improvements in both bed comfort and maintenance to enhance the guest experience at the hotel.

Cleanliness

Novotel Dammam Business Park offers a mixed experience regarding cleanliness. Many guests have praised the rooms for being very clean, neat and well-maintained. The general cleanliness of the hotel, including the lobby and common areas, has also been positively noted with frequent cleaning observed.

However, some issues have been flagged. Specific areas such as carpets and corridors require more attention with complaints about dirt spots and inadequate cleanliness. Additionally, some guests reported unpleasant smells, including smoke and strange odors, in the rooms and hallways.

While room cleaning services are described as acceptable and quick by some, inconsistencies in the thoroughness of cleaning have been highlighted. The hotel overall maintains a good level of cleanliness in bathrooms and showers, contributing to a generally positive impression.

Despite certain drawbacks, the hotel manages to maintain an overall good standard of cleanliness but could benefit from addressing the less favorable aspects to ensure a consistently pleasant stay for all guests.

Staff

At the Novotel Dammam Business Park, guests largely praise the hotel's staff for their professionalism and friendliness, particularly highlighting the reception team. The front office staff, including employees such as Ms. Samah, Ms. Lina, Mr. Turki, employee Abdulaziz and Mr. Hussein Al-Musallamani, are repeatedly described as welcoming, cooperative and efficient in handling check-in and other reception duties. Specific employees like Ayat and Areej are noted for their high manners and respectful behavior. The general staff demeanor is characterized by politeness, helpfulness and a genuine willingness to assist, contributing to an overall comfortable stay for many guests.

Guests also remark on the quick response times and the staff's ability to address requests promptly, such as replacing faulty room appliances without delay. The room service team receives accolades for their cleanliness and politeness, adding to the positive experience.

However, not all feedback is entirely positive. There are isolated mentions of unprofessional behavior and unqualified staff members, along with a few negative comments about reception services. Despite these occasional critiques, the majority of reviews emphasize the exceptional service and professionalism of the hotel's employees, creating a welcoming and pleasant atmosphere for visitors.

Wi-Fi

Guests at Novotel Dammam Business Park have frequently expressed dissatisfaction with the hotel's Wi-Fi services. Common issues reported include slow internet speed, poor connectivity and difficulties accessing the Wi-Fi. Despite these concerns, an isolated review mentions that the Wi-Fi is good, suggesting that the quality of internet service may vary. Overall, the general sentiment indicates a need for improvement in the hotel's internet services to meet guests' expectations.

Pool

The pool at Novotel Dammam Business Park has received mixed reviews from guests. Positively, it is noted that the pool is available for kids, offering a family-friendly amenity. However, several reviews highlight issues such as the pool being small, frequently closed or under maintenance and concerns about cleanliness with small insects present. Complaints about the pool's temperature being very cold and the heater being non-functional further detract from the experience. Some guests also mention general dissatisfaction with the facility, describing it as damp and overall not good.

Parking

Novotel Dammam Business Park offers a mix of parking experiences according to guests' reviews. On the positive side, the hotel provides free parking most of the time with reports of ample and abundant parking spaces. However, there are mentions of limitations, particularly for larger vehicles, as the parking spaces are somewhat narrow. Shaded parking is insufficient and no basement parking is available. Despite the private parking option, it is often deemed limited and small. The main entrance can become congested, slowing down entry due to a lack of supervision. Street parking is available as an alternative, though guests sometimes find parking spaces full. Overall, while the parking is manageable, there is a clear need for expansion and better management to improve the convenience for visitors.

Business

Novotel Dammam Business Park proves to be an excellent choice for business travelers with its strategic location close to key meeting spots and its designation as a business hotel. It offers a workspace environment, making it particularly convenient for those on business trips. Guests have described their experiences as beautiful and worth repeating, citing various aspects of the hotel that cater specifically to their needs.

The hotel boasts spacious rooms and reliable customer service. The cleanliness and breakfast options are also positively noted and the availability of essential facilities such as an on-site restaurant reduces the need for venturing outside for services. The wifi connection is good, which is crucial for business activities.

However, some feedback indicates areas for improvement, such as occasional unpleasant smells, broken TVs and refrigerators and a need for minor maintenance in the rooms. Additionally, while the hotel is generally appreciated, some guests feel that the price is a bit steep for the quality offered.

Overall, Novotel Dammam Business Park comes highly recommended for business purposes, providing a functional and accommodating environment for business travelers.

Yes, Novotel Dammam Business Park has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Novotel Dammam Business Park.

No, Novotel Dammam Business Park doesn't allow dogs.

Yes, parking facilities are available at Novotel Dammam Business Park.

Yes, Novotel Dammam Business Park has a gym.

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