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Summary of reviewsThe Waverley Castle Hotel, nestled near Melrose in the beautiful Scottish Borders, is praised for its tranquil and picturesque location by the River Tweed with stunning grounds perfect for leisurely walks. The proximity to local attractions like Melrose Abbey and Tweedbank Station and convenient transport links to Edinburgh, make it a great base for exploring the rich history and natural beauty of the area. Guests travelling with dogs or interested in outdoor activities particularly enjoyed the location.
The breakfast, while receiving mixed reviews, is generally appreciated for its variety and value. Guests enjoy the ample and tasty offerings, including a full Scottish breakfast and vegan options. Self-service style and a pleasant breakfast room add to the positive experience, though some guests noted issues with timing and food temperature.
Dinner at the hotel also has varied feedback, but many guests find the meals tasty, delicious and good value for money. Vegetarian and vegan options are available with bar pizzas being a standout. The service during dinner is often highlighted as professional and courteous, though some guests felt the menu was limited and the food sometimes lacked consistency.
The rooms at the Waverley Castle Hotel are spacious, comfortable and clean with basic amenities. While some rooms are described as cosy and nicely appointed, there are concerns about outdated decor, poor ventilation and noise issues. The bathrooms, in particular, are noted for being small and in need of updates. Despite these drawbacks, the overall comfort and cleanliness are largely appreciated.
Cleanliness is generally satisfactory with many guests finding their rooms very clean and well-maintained. However, some areas, especially common spaces, show signs of wear and inconsistent cleaning standards. The hotel could benefit from a more consistent maintenance regime.
The staff at the hotel are frequently praised for being friendly, helpful and polite, contributing positively to guests’ experiences. Some reviews do mention the need for better training and occasional lapses in professionalism, particularly at the reception. Overall, the staff's efforts to ensure a welcoming atmosphere are well received.
WiFi services receive mixed feedback with some guests finding it fast and reliable, while others experience inconsistent connectivity. Despite these issues, the complimentary WiFi is a valued addition for many.
Parking facilities at the hotel are generally well-regarded with ample, secure and free parking spaces available. Most guests found it easy to find a spot close to the hotel entrance, adding to the convenience of their stay.
The beds in the hotel have received mixed reviews; many guests find them very comfortable with clean and good-quality bedding. However, some guests experienced discomfort with the mattresses and noted that the beds could be hard or sagging, impacting their sleep quality.
As a three-star establishment, The Waverley Castle Hotel meets basic expectations with essential amenities and services. While it's not luxurious and shows signs of aging with dated decor and furnishings, it offers good value for money, especially for budget-conscious travelers. The adult-only environment provides a serene retreat for those seeking a peaceful getaway.
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