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Summary of reviewsThe Hilton Garden Inn Annapolis Downtown enjoys numerous positive reviews, particularly for its prime location, helpful staff and overall cleanliness. Guests applaud the hotel's convenient proximity to the historic center of Annapolis, the Maryland State House, Annapolis riverfront and the Navy Football Field. The arts district positioning further adds to its charm, making it an excellent choice for visitors seeking both comfort and convenience. Complementing the ideal location, the staff receive consistent praise for their friendliness and exceptional service, enhancing the overall guest experience significantly.
The rooms are generally well-received for their spaciousness, cleanliness and comfortable beds, contributing to a relaxing stay. The hotel’s modern amenities and regular housekeeping services also play a pivotal role in maintaining a positive ambiance. However, a few reviewers note issues such as humidity, occasional odors and minor maintenance problems, which can detract from the experience.
Breakfast at the hotel receives mixed feelings. While many guests find the breakfast delicious with a good selection and friendly service, others express dissatisfaction with the additional cost, slow service and the quality of some pre-packaged options, especially due to Covid restrictions. Some guests prefer exploring nearby establishments for better breakfast experiences.
Cleanliness is predominantly praised with guests noting clean, comfortable and welcoming rooms, although a minority point out areas requiring more thorough cleaning and upkeep. Despite this, the hotel’s cleanliness and modern bathroom amenities generally leave a good impression.
The beds garner mixed reviews. Many guests appreciate the comfort and support they provide, while some find them too hard and uncomfortable, indicating a variance in bedding preferences. Overall, Hilton Garden Inn Annapolis Downtown provides a pleasant stay with its excellent location, attentive staff and comfortable accommodations, although there is room for improvement in certain areas like breakfast service and bed comfort.
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