The Hôtel Exsel Créolia in Saint-Denis, Réunion Island offers guests a peaceful location with stunning views of the city from the poolside or balcony. Visitors rave about the wide range of delicious and high-quality breakfast options available, although some found it expensive. The hotel restaurant receives mixed reviews with concerns about slow service and pricing. The rooms are clean and comfortable, although some may be on the smaller side or in need of updates. Most guests appreciate the hotel's emphasis on cleanliness with friendly and accommodating staff members. The pool area is a highlight with a large pool and plenty of sun loungers for relaxation, although more seating may be needed during events. The hotel provides warm hospitality with comfortable beds ensuring a good night's rest. While the hotel has some areas in need of improvement to meet four-star standards, it offers a decent stay with luxury comfort in simple but cozy rooms.
Hotel Le Cilaos is highly lauded for its stunning location in the heart of Cilaos. Positioned close to the city center but quietly nestled away, it provides easy access to local amenities and scenic hiking trails, including the ascent of Piton des Neiges. Guests frequently praise the hotel's serene setting and the charming Creole architecture, making it an excellent base for both adventurers and those seeking peaceful retreats. The hotel's delightful pool and spa offer a relaxing respite after a day of exploration with guests often enjoying meals with breathtaking mountain views.
Breakfast at Hotel Le Cilaos is generally well-received with many appreciating the hearty and diverse selection, especially during weekends. The beautiful breakfast room and terrace with panoramic views add a special touch to the dining experience. Despite some criticisms regarding variety and quality, the friendly staff and pleasant ambiance elevate the breakfast experience for most guests.
The dining experience, particularly the dinner buffet, receives mixed feedback. While many guests praise the delicious and hearty offerings, some feel the quality and variety fall short of expectations for a 4-star hotel. However, the friendly and efficient restaurant staff and the overall dining ambiance featuring great mountain views contribute positively to guests' experiences.
The rooms at Hotel Le Cilaos are generally described as spacious, clean and comfortable with many guests appreciating the charm and beautiful mountain views. However, some critiques include outdated decor, poor soundproofing and occasional maintenance issues. Despite these drawbacks, the friendly staff and lovely pool area enhance the overall experience with ongoing renovations suggesting improvements are underway.
Cleanliness is a strong point for Hotel Le Cilaos with guests frequently praising the spotless rooms and common areas. However, some incidents of inadequate cleaning have been reported. Despite these occasional lapses, the majority view the hotel as maintaining a high standard of cleanliness.
The staff at Hotel Le Cilaos are widely praised for their friendliness, attentiveness and professionalism, ensuring that guests feel warmly welcomed and well cared for. Despite occasional understaffing, the team consistently maintains high service standards.
Wi-Fi service at the hotel receives mixed reviews with some guests finding the signal reliable, while others experienced frequent connectivity issues. Despite these inconsistencies, the free Wi-Fi is considered a valuable amenity.
The spa and wellness center receive positive feedback for their cleanliness and relaxing ambiance, particularly after hiking. However, there are areas for improvement, such as outdated facilities and the cost of access, which some guests find steep.
The hotel pool, though small, is often highlighted for its cleanliness, heated water and beautiful mountain views, making it a popular feature among guests. However, some safety concerns and occasional heating issues are noted.
Guests appreciate the convenient and secure parking options available at Hotel Le Cilaos, contributing positively to their overall stay experience.
Families find Hotel Le Cilaos to be a welcoming and accommodating choice with spacious family suites and enjoyable amenities like a lounge with a billiards table. However, noise from young children and the suitability of the pool for small children are minor concerns.
Overall, Hotel Le Cilaos offers a charming and well-located retreat with a balance of serene natural beauty and convenient amenities, supported by a friendly and attentive staff. While there is room for improvement in certain areas, the positive aspects and delightful atmosphere make it a favored destination for many visitors.
Dimitile Hôtel & Spa is lauded for its serene and picturesque location nestled between the bustling city center and the tranquil Bras Long area, offering guests a perfect balance of seclusion and accessibility. The panoramic views and mountainous backdrop create a paradise-like setting ideal for relaxation, with convenient access to shops and local attractions enriching the experience of exploring the vibrant local culture.
The hotel excels in providing a satisfying culinary experience, with its breakfast buffet receiving high praise for quality and variety despite some noting the cost. Dinner at the outdoor restaurant is highlighted by gourmet meals featuring local products and superb cocktails, although some guests feel that prices are high and that more Creole variety could enhance the offerings.
Rooms at Dimitile Hôtel & Spa are spacious, clean, and comfortable, often featuring exceptional panoramic views. Guests appreciate the cozy arrangement and quality bedding, though some note potential improvements in amenities like air conditioning and soundproofing. The hotel's cleanliness is commended, with meticulously maintained rooms and common areas contributing to a tranquil environment.
A major highlight is the exceptional staff, renowned for their professionalism, warmth, and attentiveness, enhancing the overall guest experience. The spa offers an impressive variety of services in a relaxing setting, with its unique sensory path and beautiful design frequently praised.
The heated pool, set against stunning mountain scenery, is a standout feature, providing a superb and peaceful retreat for guests. Overall, Dimitile Hôtel & Spa offers a memorable experience characterized by its beautiful setting, exceptional staff, delightful dining, and comfortable accommodations.