White Moon Al Sadd

Doha , , 19 Amir Bin Rabiah, Street 908 Zone 38 North East No. 3 12470. Al Sadd Near Kia & Lulu Market (Show on Map)
7.2
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsWhite Moon Al Sadd enjoys numerous positive reviews, particularly for its prime location. Situated near metro stations like Hamad Hospital and Al Sadd, it provides easy access to key city areas, including popular tourist spots and the airport. Its proximity to Lulu Hypermarket, several restaurants and various services make it a convenient choice for both business and leisure travelers. The calm, clean environment near the city center and landmarks enhance its appeal. The reception and customer service are frequently praised for their friendliness and professionalism with spacious, clean and well-maintained accommodations and ample parking facilities adding to the comfort and convenience of staying at White Moon Al Sadd.

The dining experiences at White Moon Al Sadd receive mixed feedback. Breakfast is appreciated by some for its inclusion with the booking and the large, delicious meals provided by friendly staff. However, others find it limited and lacking diversity, noting the absence of a breakfast buffet. Dinner also garners praise for its quality and deliciousness, despite some drawbacks like a lack of menu diversity and the early closing time of the restaurant. Guests appreciate the accommodating staff, who attempt to enhance the dining experience despite occasional noisy air conditioning.

The rooms at White Moon Al Sadd are described as spacious, clean and comfortable, catering well to families and those requiring multiple bathrooms and kitchen facilities. However, there are significant areas for improvement, such as outdated furnishings, weak water pressure, limited television channels and unwanted odors. Reports of ineffective air conditioning and maintenance issues indicate that better upkeep is needed. Guests highlight the need for modernization and more attentive housekeeping services, although the rooms generally offer good value for the price.

Reviews about the hotel's cleanliness are mixed. Many guests find the hotel clean and well-maintained, enjoying daily room cleaning services and the friendly staff. Conversely, some guests encounter cleanliness issues with complaints about unattended requests, unclean bathrooms and dusty furniture, suggesting a need for consistent standards and renovation.

The staff at White Moon Al Sadd is one of its strongest assets, receiving overwhelmingly positive feedback for their friendliness, helpfulness and professionalism. Specific staff members, such as a Filipina lady working the night shift and individuals like Mr. Amjad and Mohamed, are frequently praised for their exceptional service. However, there are isolated complaints about the morning receptionist and a few instances of poor behavior.

Free WiFi is available at the hotel, but many guests report significant issues with connectivity, describing the signal as weak, slow and frequently unreliable. This is a recurring problem, suggesting an area in need of improvement.

The swimming pool at White Moon Al Sadd is a well-maintained feature, attracting guests for its cleanliness and appealing design. Although it can sometimes be cold and crowded and lacks a lifeguard, the pool area remains a popular and relaxing spot.

Parking facilities are another positive aspect with guests appreciating the secure, ample and convenient options. Although tight spaces can be an issue during peak times, the presence of a parking attendant is helpful.

The comfort of the beds receives mixed reviews. While some guests find them very comfortable, others report them as too hard, narrow and noisy with some describing them as uncomfortable and of poor quality. The varied experiences suggest that improvements in bedding quality could enhance overall guest satisfaction.

In summary, White Moon Al Sadd combines a strategic location with various amenities, providing a generally positive and convenient stay. However, there are multiple areas needing attention, particularly in room maintenance, breakfast diversity and internet connectivity, which will further enhance the guest experience.
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Room Types
Three-Bedroom Apartment The hot tub and fireplace are the standout features of this apartment. Boasting a private entrance, this air-conditioned apartment comes with 3 living rooms, 3 separate bedrooms and 4 bathrooms with a bath and a shower. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and an oven. The spacious apartment features a washing machine, soundproof walls, a minibar, a flat-screen TV with satellite channels, as well as a quiet street view. The unit has 4 beds.

Junior Suite This apartment features air conditioning, seating area and private entrance. It also includes a mini fridge, a flat-screen TV and is fitted with parquet floor. The stay is available for 2 persons only. It includes a kitchenette.

Deluxe Room Guests will have a special experience as the studio features a fireplace. Providing free toiletries, this studio includes a private bathroom with a bath, a shower and a bidet. The well-fitted kitchenette features a refrigerator, kitchenware and an electric kettle. The air-conditioned studio provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as a quiet street view. The unit offers 1 bed.

Standard Room This studio provides a fireplace. Providing free toiletries, this studio includes a private bathroom with a bath, a shower and a bidet. This studio is air-conditioned and features a flat-screen TV with satellite channels, a private entrance, soundproof walls and a minibar. The unit offers 1 bed.

Standard Twin Room Guests will have a special experience as this twin room provides a fireplace. Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls and a minibar. The unit offers 2 beds.

Deluxe Twin Room This twin room features a fireplace. Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The twin room's kitchenette, which features a refrigerator and an electric kettle, is available for cooking and storing food. The spacious twin room provides air conditioning, a private entrance, soundproof walls, a minibar and a flat-screen TV with satellite channels. The unit offers 2 beds.

Guest Reviews
7.2
Good
Location
White Moon Al Sadd enjoys high praise from guests for its prime location, making it a desirable choice for both business and casual travelers. Situated near the metro stations, including Hamad Hospital and Al Sadd, it provides easy and efficient access to key parts of the city, including popular tourist spots and the airport. Visitors appreciate the convenience of being close to Lulu Hypermarket, several restaurants and various services, ensuring all necessities are within reach.

The hotel is nestled in a calm and clean area, yet remains close to the city center and key landmarks in Doha, which adds to its appeal. Reception and overall customer service receive positive mentions, highlighting the friendly and professional staff. The accommodation itself is noted for being spacious, clean and well-maintained with ample parking facilities further enhancing the ease of access for guests.

Overall, White Moon Al Sadd combines a strategic location with superior amenities, making it a favored spot for those looking for comfort and convenience in Doha.

Breakfast
At White Moon Al Sadd, the breakfast experience seems to vary significantly among guests. Some appreciated that breakfast was included with the booking, describing the meals as large, delicious and inexpensive. Positive feedback also highlighted the excellence of the breakfast. A particular mention was made of a very friendly lady at breakfast who added to the pleasant experience.

However, not all opinions were favorable. Some guests found the breakfast to be limited and lacking diversity with some even describing it as poor or a disaster. There were multiple mentions of the absence of a breakfast buffet and a dedicated breakfast restaurant, which disappointed some guests.

Given the varied experiences, while some guests enjoyed their breakfast at White Moon Al Sadd, others felt that there was significant room for improvement in terms of variety and overall quality.

Dinner
The dinner experience at White Moon Al Sadd receives praise for its great and delicious food in the restaurant with guests appreciating the quality of meals. Despite the positive feedback, there are some drawbacks, such as a lack of menu diversity and the restaurant closing early, which limits dining options. Additionally, some reviews mention there is no restaurant facility to order food or even a café within the hotel. The restaurant staff is noted for their accommodating service, including heating up meals for guests. However, issues such as noisy air conditioning also contribute to some discomfort in the dining experience.

Rooms
White Moon Al Sadd offers mixed experiences when it comes to its rooms, garnering both positive and critical reviews from guests. Visitors generally appreciate the spaciousness and cleanliness of the rooms, describing them as large, comfortable and suitable for families. The room service is often praised for being excellent and responsive. The beds in the rooms are noted to be large and comfortable and many appreciate the multiple bathrooms and fully equipped kitchens in the apartments.

However, several aspects need significant improvement. Many reviews indicate that the rooms and furniture are old and worn out. Issues such as weak water pressure in showers, outdated televisions with limited channels, rusty water and the presence of unwanted smells (cigarette and otherwise) have been highlighted. There are also reports of the rooms not aligning with the promotional photos with some guests finding them smaller than expected and lacking basic amenities such as extra blankets, a room service menu and sufficient kitchen utensils.

Air conditioning problems are a recurring issue with several reviews mentioning that the AC units are old and ineffective, leading to uncomfortable room temperatures. Additionally, some guests reported delays in receiving their rooms, cleanliness issues and that maintenance and housekeeping services were not up to standard, often missing details or not performing daily cleaning.

Overall, while White Moon Al Sadd provides spacious and reasonably clean accommodations that are good value for the price, there are multiple areas requiring urgent attention to improve the guest experience, notably in modernization and proper maintenance.

Beds
'White Moon Al Sadd' has received mixed reviews regarding the comfort of its beds. While there are some mentions of the beds being very comfortable—one guest even described it as one of the best they've experienced—many other comments indicate dissatisfaction. Guests frequently reported that the mattresses were too hard with comparisons to wood in terms of firmness. Issues like beds being narrow and making annoying noises have also been highlighted. A few guests also noted problems with the quality of the bedding, describing it as unclean or of poor material. Moreover, some single beds were specifically mentioned as being very hard and uncomfortable. Overall, the reviews suggest a varied experience with a significant number of guests finding the beds uncomfortable and of poor quality.

Cleanliness
White Moon Al Sadd receives mixed reviews regarding its cleanliness, though many guests praised the high standards. Many guests found the hotel clean, describing it as spotless orderly and well-maintained. They appreciated the daily room cleaning service, complimentary water and clean towels and blankets, which contributed to their comfortable stay. The friendly and efficient staff also enhanced the experience. Guests highlighted the calm, relaxing atmosphere and well-kept amenities, including a clean pool and apartments.

However, some guests faced issues with room cleanliness. Complaints included unattended cleaning requests, unchanged towels and bed sheets and unclean bathrooms and furniture. There were also mentions of dust, unpleasant odors, insects and rusty toilets. Several reviews pointed out the outdated facilities and worn-out interiors, suggesting a need for renovation. Despite these inconsistencies, many guests still noticed a commendable level of cleanliness overall.

Staff
The reviews for the staff at White Moon Al Sadd are overwhelmingly positive with numerous mentions of their friendliness, helpfulness and professionalism. Many guests specifically highlight the reception team, describing them as nice, polite and welcoming. There is high praise for a Filipina lady who works the night shift and guests also commend the evening receptionist for their excellent service. The security guard and other staff members, including those in the restaurant, housekeeping and at the cafe, are noted for their wonderful behavior and cooperative attitudes.

The majority of guests appreciate the warm welcome and organization, emphasizing the genuine hospitality and accommodating nature of the staff. Specific individuals like Mr. Amjad and Mohamed receive special mentions for their exceptional service and the cleaning staff are praised for their hard work and dedication.

However, several reviews point out issues with the morning receptionist, citing impolite behavior and a lack of professionalism. A few negative remarks also mention poor staff behavior, unhelpfulness and dishonest management.

Despite these isolated complaints, the general consensus is that the staff at White Moon Al Sadd contribute significantly to a positive guest experience with many guests feeling well cared for and valued during their stay.

Wi-Fi
White Moon Al Sadd offers free wifi access and some rooms feature good quality wifi and access to streaming services like Netflix. However, many guests have noted significant issues with the internet service throughout the hotel. The wifi signal is often described as weak, slow and unstable with speeds around 10 Mbps being mentioned as particularly problematic. In several instances, guests reported that the wifi did not work at all or was extremely poor with complaints of the connection being unreliable and frequently disconnecting. Some guests even mentioned that wifi service was not available in their rooms and attempts to address the issue with hotel staff yielded no improvement. Overall, while there are some positive comments about the wifi in certain areas, consistent and fast internet connectivity seems to be a recurring problem at this hotel.

Pool
White Moon Al Sadd boasts a range of amenities, but its swimming pool draws particular attention. Overall, the pool is described as nice, clean and beautiful, providing a visually appealing and relaxing spot for guests. The adjacent cafe adds to the convenience, making it easy for visitors to enjoy refreshments nearby. However, some guests noted the absence of a water heater, making the pool quite cold and even icy at times. The pool area can also become crowded and part of it is visible from the restaurant seating area, which may affect privacy for some. The pool is spacious, covered and includes a designated section for kids. Despite the issue with temperature and the lack of a lifeguard, the pool remains a well-maintained and attractive feature of the hotel.

Parking
White Moon Al Sadd offers a range of parking facilities that cater to the diverse needs of its guests. The availability of private, ample and convenient parking options has been praised with two basement parking floors providing a secure and easy-to-access solution. Guests appreciate the cleanliness and overall ease of using the parking facilities. Though some reviews mention tight parking spaces and limited availability during peak times, the presence of a parking attendant helps to mitigate these issues. Overall, the parking at White Moon Al Sadd is noted as a useful and generally positive feature, especially considering the hotel's price point.


Yes, White Moon Al Sadd has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.

No, a spa isn't available at White Moon Al Sadd.

No, White Moon Al Sadd doesn't allow dogs.

Yes, parking facilities are available at White Moon Al Sadd.

Yes, White Moon Al Sadd has a gym.

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