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Hotel-Motel Drummond

Drummondville , 105 Boulevard St-joseph West (Show on Map)

5.8

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel-Motel Drummond receives praise for its highly convenient location just off Highway 20, making it an ideal stopover for travelers along the Trans-Canada Highway. Its proximity to various services and easy accessibility enhance the overall convenience for guests. The establishment also stands out for its commendable pet-friendly policy, which is especially appreciated by dog owners looking for a comfortable lodging option for their pets.

The motel offers free WiFi and breakfast and while the WiFi connectivity tends to be inconsistent and the breakfast basic, many visitors still find the offerings sufficient for their needs. Similarly, the beds receive mixed reviews; some guests enjoy the comfort and cleanliness, while others highlight issues with old and worn-out mattresses. The rooms are generally spacious and quiet with some modern upgrades, adding to the comfort despite the establishment's age and somewhat dated decor.

Cleanliness is another area with a mixed reception. Many guests report clean rooms and bathrooms, contributing to a decent first impression. However, concerns include dirt accumulation, mold and unpleasant odors in some areas, indicating the need for more frequent and thorough cleaning. Parking is free and ample, providing convenient options for various vehicle types, although it can become challenging during busy times.

The staff at Hotel-Motel Drummond receive both praise and criticism. Many guests commend the friendly and helpful nature of the employees, particularly singling out specific staff members for their exceptional service. On the flip side, some have encountered unprofessional and rude service, suggesting inconsistencies in staff performance.

In summary, Hotel-Motel Drummond offers good value for budget-conscious travelers, providing a spacious, pet-friendly environment with convenient amenities. While there are areas needing improvement, such as WiFi quality, room maintenance and cleanliness, the overall experience remains positive for many guests, consistent with a three-star accommodation.
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Hotel with EV Charging Stations

Hotel near Golf Courses

Hotel for Honeymoon

Dog Friendly Hotel

Accessible Hotel

3-Star Hotel

Room Types

Classic Queen Room Offering free WiFi, this room includes a TV, a fridge, and a microwave. Tea and coffee-making facilities are provided. These rooms are situated on the ground floor.

Classic Double Room with Two Double Beds Offering free WiFi, this room includes a TV, a fridge, and a microwave. Tea and coffee-making facilities are provided. These rooms are situated on the ground floor

Superior Queen Room This room includes a 32- inch flat-screen TV, free WiFi and coffee maker. These rooms are situated on the 2nd floor and are accessible by stairs only.

Superior Queen Room with Two Queen Beds This room includes a 32- inch flat-screen TV, free WiFi and coffee maker. These rooms are situated on the 2nd floor and are accessible by stairs only.

King Suite with Spa Bath Also known as "Mona Lisa Suite", this suite offers a spa bath and bathrobes. A microwave is available upon request. This room is situated on the ground floor.

Bridal Suite Also known as "Suite Romance", this suite features an electric fireplace, a 32-inch plasma TV, DVD player and a double whirlpool bath. This room is situated on the 2nd floor and is accessible by stairs only.

Honeymoon Suite Also known as "Suite La Valentine", this suite features an electric fireplace, a 32-inch plasma TV, DVD player and a heart-shaped whirlpool bath. This room is situated on the 2nd floor and is accessible by stairs only.

Queen Suite with Terrace Also known as "Suite Orientale", this suite comes with a fireplace, a 35-inch TV with DVD player, private terrace and electric bed with massage. The en suite bathroom includes a bath, rain shower facility and bathrobes. This room is situated on the 2nd floor and is accessible by stairs only.

Suite with Spa Bath Fitted with personalised LED lightings, this luxurious suite, also known as "Suite Jouvence" comes with a fireplace and a 46-inch plasma TV. Suite features a sauna and en suite bathroom with bathrobes. This room is situated on the 2nd floor and is accessible by stairs only.

Junior Suite This suite has a balcony and a flat-screen TV with a DVD player. This room is situated on the 2nd floor and is accessible by stairs only.

Classic Queen Room with Two Queen Beds This quadruple room features a flat-screen TV with a DVD player, air conditioning and a microwave. These rooms are situated on the ground floor.

About Hotel-Motel Drummond

License: 060211

Guest Reviews

5.8

Rated

Location

Hotel-Motel Drummond boasts a prime location that travelers find highly convenient. Situated just off Highway 20, it's an ideal stopover for those making their way along the Trans-Canada Highway. The easy accessibility from the highway ensures a hassle-free experience for road-trippers and makes it simple to find for first-time visitors. Proximity to various services, restaurants, shops and gas stations adds to the appeal, allowing guests to easily take care of their needs without going far. The hotel is well-placed not only for short stays but also as a point of rest for those just passing through. Despite its age, the location's convenience and the well-maintained premises offer a pleasant and practical lodging option.

Breakfast

The breakfast experience at Hotel-Motel Drummond receives mixed feedback from guests, though positive comments highlight several aspects. Many guests appreciated the complimentary nature of the breakfast, often describing it as a good continental option with a variety of choices such as coffee, bagels, cereal, toast, yogurt and hard-boiled eggs. Some guests noted that the breakfast exceeded their expectations with excellent coffee and a decent selection of items.

However, others indicated that it is basic and lacks variety, particularly hot options like eggs and sausages. There were mentions of cleanliness and quality concerns with some noting moldy food and poor fresh fruit selection. The breakfast room's cleanliness and atmosphere received mixed reviews with some praising the hospitality while others found it unwelcoming. Overall, while the breakfast serves its purpose with some satisfactory options, there is room for improvement in both the variety and quality offered.

Rooms

Hotel-Motel Drummond receives mixed reviews with a significant focus on its rooms. While some guests appreciated the spaciousness, quietness and satisfactory cleanliness of their rooms, there are numerous concerns regarding the hotel's overall upkeep and room conditions.

Positive feedback included comments about the room size, comfortable beds, pet-friendly policy, convenient location near Highway 20 and the relatively quiet surroundings. Some rooms also featured modern upgrades and amenities such as fireplaces, which were noted favorably. Guests praised the staff for being welcoming and friendly and the rooms on the ground floor were often mentioned as clean and decent.

However, the majority of the reviews highlighted substantial issues. Many rooms appeared to be outdated with furnishings and equipment that showed signs of wear and tear. Common complaints included the musty smell of cigarettes and dampness, visible dust and dirt and poorly maintained bathrooms with fixtures like rusty poles, leaky toilets and tiny shower areas. Several guests noted that their rooms weren't properly cleaned with some mentioning unlaundered sheets, stained carpets and old, broken furniture.

Specific problems like noisy heating units, missing or broken items like drawers and light fixtures and insufficient water flow in the showers were also mentioned. The lack of proper ventilation, non-functional amenities like TVs and microwaves and aesthetic issues such as ripped curtains and chipped paint further detracted from the experience.

In summary, while the hotel's location and certain aspects of the room size and comfort are appreciated, significant improvements in cleanliness, maintenance and modernization are needed to enhance the overall guest experience.

Beds

Guests of Hotel-Motel Drummond had varied experiences regarding the beds. On a positive note, many found the beds to be comfortable with numerous mentions of comfy, clean and even super comfy beds providing good nights of sleep. Clean and comfortable mattresses were frequently highlighted and guests often appreciated how some beds didn't cause back pain, an indication of decent support.

However, not all experiences were favorable. A significant number of reviewers reported issues such as sunken, sagging or old mattresses. Beds were occasionally described as uncomfortable, hard and worn out. The quality of the bedding also drew criticism with comments about threadbare, torn and stained bedspreads and sheets. Thin pillows and blankets that were old-fashioned or not warm enough were also commonly mentioned.

While the overall comfort of the beds seemed to satisfy many guests, there were considerable concerns about the condition and cleanliness of the bedding, suggesting inconsistencies in the quality of the sleep experience at Hotel-Motel Drummond.

Cleanliness

Hotel-Motel Drummond presents a mixed bag when it comes to cleanliness. Many guests have praised the rooms as clean, very clean and even extremely clean. There are mentions of clean sheets and bathrooms that meet satisfactory standards, contributing to a decent initial impression. However, numerous reviews highlight significant issues. Persistent problems include dirt and dust accumulation, mold in the bathrooms and unpleasant odors—particularly of smoke and mold. The passageways and walls are often noted as dirty and some reviewers reported a lack of general maintenance with broken and rusty fixtures. Despite some rooms being described as clean and spacious, many areas, including floors and carpets, require deep cleaning. Consistent references to a poor state of cleanliness in various parts of the hotel suggest that a comprehensive and more frequent cleaning schedule could greatly enhance the guest experience.

Staff

Hotel-Motel Drummond presents a mixed picture when it comes to the service provided by its staff, as gleaned from guest reviews. Many visitors had positive experiences, noting that the staff was helpful, friendly and accommodating. Specific mention is frequently given to Lise, who is recognized for her warm, welcoming demeanor and exceptional customer service. Guests appreciated the courteous service and swift check-in process, along with the staff's polite and kind nature. The friendly attitude of the receptionists and overall staff seems to have made a favorable impression on many.

However, some reviews tell a different story, highlighting encounters with unfriendly and rude staff members. There were instances of mismanagement, unclear instructions and an unprofessional attitude which soured the stay for some guests. Issues such as an authoritative approach, poor organization and lack of helpfulness were noted. For instance, guests reported dealing with unwelcoming staff at the front desk and encountering poorly dressed and less professional personnel.

In summary, while many guests found the staff at Hotel-Motel Drummond to be amiable and helpful, consistent across varying circumstances, others had less satisfactory interactions that impacted their overall experience. The stark contrast in experiences suggests inconsistencies in service quality, varying widely depending on the staff member encountered.

Wi-Fi

Hotel-Motel Drummond consistently offers free WiFi throughout its establishment, which is a common and expected amenity in today's digital age. However, according to guest reviews, the quality of this service leaves much to be desired. Many visitors have reported experiencing slow internet speeds and limited bandwidth, making it difficult to perform basic online tasks or stream content on smart TVs.

The coverage is often described as spotty with some areas of the hotel providing little to no signal at all. The range of the router appears to be inadequate, resulting in weak or nonexistent connections, especially in the rooms. Unstable and unreliable WiFi seems to be a recurrent issue with several guests noting that the internet would disconnect frequently or not work at all.

Despite the hotel's efforts to address these problems, including instances where staff assured that the issues would be fixed, improvements seem to be temporary at best. The need to use personal data plans due to inconsistent WiFi has been mentioned multiple times, reflecting dissatisfaction among visitors.

In summary, while Hotel-Motel Drummond does offer free WiFi, guests should be prepared for potential connectivity issues that may impact their stay.

Parking

Hotel-Motel Drummond offers a mixed experience when it comes to parking facilities. On the positive side, there is free and ample parking available with options for accessible parking. Guests praised the convenience of being able to park directly outside their rooms and those with larger vehicles, like trailers, found the space more than adequate. The location provides easy access from the highway, making it a convenient stopover for travelers.

However, several reviews highlighted some significant downsides. Parking space often appears inadequate, especially during peak times in the evening with guests sometimes needing to park far away from their rooms. Issues with parking poorly planned and not being definitively assigned to specific rooms added to the inconvenience. There were also concerns about parking being taken up by bar customers and bicycles blocking spots.

Safety and monitoring in the parking lot were recurring points of concern. The parking area was described as unsafe due to suspicious activities with a lack of adequate oversight. Ultimately, while parking is freely available, it is not always convenient or secure.

3 Star

Hotel-Motel Drummond is an established three-star accommodation that offers good value for money, making it a feasible option for budget-conscious travelers. Despite being dated, the rooms are noted for their spaciousness and cleanliness, which are appreciated by many guests. One standout feature is its ground-floor layout, facilitating easier luggage handling.

The motel offers a clean and quiet environment, contributing to a relaxing stay. For breakfast, guests can enjoy a basic yet sufficient selection, though it lacks hot items. The establishment's pricing is consistently characterized as reasonable, affirming its reputation as a quality choice for the cost.

While some reviews highlight concerns about outdated equipment and cleanliness, the general consensus reflects a satisfactory balance of affordability and basic comfort, typical of a three-star establishment.

Dog Friendly

Hotel-Motel Drummond is widely praised for its dog-friendly facilities and services, making it an ideal choice for pet owners. Guests noted that their dogs were warmly welcomed with some even being greeted by a dog at the entrance. This establishment is recognized as pet-friendly and stands out for its lack of charges or significantly lower costs associated with bringing a pet compared to other major hotel chains.

Floor level rooms are particularly appreciated by pet owners, as they provide easy access and comfort for both the pets and their owners with the added bonus of air conditioning. This hotel prioritizes making pets feel accommodated and at ease, enhancing the overall experience for pet owners.

However, there were a few mentions of extra fees for pets, suggesting that while most guests did not encounter additional charges, there may be cases where fees apply. Despite this, the general consensus among reviews is that Hotel-Motel Drummond is important for families with pets and is seen as perfect for dog owners looking for a welcoming and accommodating place to stay. The acceptance and welcoming attitude towards pets make it a preferred choice for many.

No, Hotel-Motel Drummond doesn't have any pool.

No, a spa isn't available at Hotel-Motel Drummond.

Yes, Hotel-Motel Drummond welcomes dogs.

No, parking facilities aren't available at Hotel-Motel Drummond.

No, Hotel-Motel Drummond doesn't have a gym.

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