Citymax Hotel Al Barsha at the Mall
➔
➔
Please select your travel dates to see rates and availability
Info
Just a 20 minutes drive from Dubai International Airport, this luxury hotel features 691 rooms with contemporary comfort near the city’s all major attractions.
Summary of reviewsCitymax Hotel Al Barsha at the Mall is highly praised for its exceptional location in Dubai's Al Barsha district, merely steps away from the Mall of the Emirates and close to public transportation links, making it a strategic base for exploring the city. Guests appreciate the hotel's central yet peaceful environment, which offers easy access to shopping, dining and local attractions.
The breakfast experience at the hotel receives mixed reviews; while some guests enjoy the delicious, varied buffet and the friendly staff, others find the options limited and occasionally lacking in quality. However, the dinner offerings are notably better received with many guests commending the quality, variety and reasonable prices of the meals. The sports bar is especially popular for its service and drink selection, albeit some find it too smokey. Room service is also prompt and well-executed with particular dishes like Nasi Goreng and Pizza receiving high praise.
Guest rooms are consistently clean and comfortable with diligent housekeeping maintaining a tidy environment. Though compact and sometimes lacking in storage space, the rooms meet basic needs and offer a safe retreat. Noise can be a concern, particularly in rooms near the street or lobby and some guests mention occasional maintenance issues. Nonetheless, the overall cleanliness and cozy atmosphere are well-regarded.
Cleanliness extends beyond the rooms with the entire hotel frequently praised for its spotless appearance, well-maintained facilities and efficient housekeeping staff. Guests feel well looked after by the friendly, professional and attentive staff, who are often highlighted for their helpfulness and personal touches that enhance the stay.
The hotel's WiFi receives mixed feedback; while some find it reliable and adequate for basic tasks, others report slow speeds and connectivity issues. The gym facilities are generally well-received for their cleanliness and accessibility, although some guests desire additional equipment. The rooftop pool is another highlight, appreciated for its cleanliness, city views and relaxing atmosphere, despite occasional operational hiccups and limited space.
The parking options at Citymax Hotel are convenient with both free and private spaces available. The well-maintained basement parking is noted for its safety and cleanliness, although it can be a bit difficult to navigate.
Family-friendliness is a key feature with the hotel providing comfortable accommodations and services that cater well to families. Guests appreciate amenities like hot chocolate and Nutella at breakfast and the large rooms are suitable for family stays. Some noise concerns and lack of family-focused arrangements are areas for improvement, but overall, Citymax Hotel Al Barsha at the Mall remains a popular choice for its prime location, cleanliness and attentive service.
Categories
The breakfast experience at the hotel receives mixed reviews; while some guests enjoy the delicious, varied buffet and the friendly staff, others find the options limited and occasionally lacking in quality. However, the dinner offerings are notably better received with many guests commending the quality, variety and reasonable prices of the meals. The sports bar is especially popular for its service and drink selection, albeit some find it too smokey. Room service is also prompt and well-executed with particular dishes like Nasi Goreng and Pizza receiving high praise.
Guest rooms are consistently clean and comfortable with diligent housekeeping maintaining a tidy environment. Though compact and sometimes lacking in storage space, the rooms meet basic needs and offer a safe retreat. Noise can be a concern, particularly in rooms near the street or lobby and some guests mention occasional maintenance issues. Nonetheless, the overall cleanliness and cozy atmosphere are well-regarded.
Cleanliness extends beyond the rooms with the entire hotel frequently praised for its spotless appearance, well-maintained facilities and efficient housekeeping staff. Guests feel well looked after by the friendly, professional and attentive staff, who are often highlighted for their helpfulness and personal touches that enhance the stay.
The hotel's WiFi receives mixed feedback; while some find it reliable and adequate for basic tasks, others report slow speeds and connectivity issues. The gym facilities are generally well-received for their cleanliness and accessibility, although some guests desire additional equipment. The rooftop pool is another highlight, appreciated for its cleanliness, city views and relaxing atmosphere, despite occasional operational hiccups and limited space.
The parking options at Citymax Hotel are convenient with both free and private spaces available. The well-maintained basement parking is noted for its safety and cleanliness, although it can be a bit difficult to navigate.
Family-friendliness is a key feature with the hotel providing comfortable accommodations and services that cater well to families. Guests appreciate amenities like hot chocolate and Nutella at breakfast and the large rooms are suitable for family stays. Some noise concerns and lack of family-focused arrangements are areas for improvement, but overall, Citymax Hotel Al Barsha at the Mall remains a popular choice for its prime location, cleanliness and attentive service.
Hotel near Golf Courses
Emirates Golf Club Dubai is 5.1 km while
the Address Montgomerie Dubai is 6.7 km away.
the Address Montgomerie Dubai is 6.7 km away.
Cheap Hotel
Located in Al Barsha, near the Mall of the Emirates, it provides convenient access to shopping and entertainment. The hotel offers comfortable accommodations at an affordable price, making it a popular choice for budget-conscious travelers.
3-Star Hotel
This hotel is strategically located in Al Barsha, providing easy access to the Mall of the Emirates. It features comfortable rooms and essential amenities, making it a convenient base for shopping and exploring the area.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Rooftop Pool
About Citymax Hotel Al Barsha at the Mall
License: 597722
Guest Reviews
Location
The hotel's surroundings are described as peaceful and calm, despite being in a bustling part of town. Its central location ensures guests are never far from attractions, restaurants, supermarkets and business hubs, making it ideal for both leisure and business travelers. This advantageous placement also means that popular spots such as Ski Dubai and numerous local stores are within easy walking distance.
Whether planning to shop, dine or sightsee, guests appreciate the hotel's perfect location, which offers a seamless blend of convenience and accessibility to Dubai's main landmarks. The combination of a prime position and a competitive price makes Citymax Hotel Al Barsha a popular choice among visitors to the city.
Breakfast
However, not all reviews are favorable. Some guests find the breakfast offerings repetitive and lacking in variety with specific mentions of limited or poor-quality options. There are also mentions that the breakfast room can be cramped and overcrowded, leading to an uncomfortable dining experience. Several guests feel that certain breakfast items are not tasty or fresh and there are repeated comments about the food being cold and not worth the price.
Overall, while some find the breakfast to be a highlight of their stay, others recommend improvements in variety and quality to better cater to international tastes.
Dinner
Room service at the hotel also garnered commendations for its prompt delivery and well-prepared, tasty meals. Guests highlighted specific dishes like the Nasi Goreng and Pizza as exceptional, further exemplifying the culinary expertise of the hotel’s restaurant team, who were frequently described as professional and welcoming.
Affordability combined with quality was another selling point with guests noting that the food prices were very reasonable. There were also perks such as a 20% discount on food and free drink coupons, which guests found to be appealing touches.
However, not all feedback was glowing. Some guests felt that the food variety could be improved, especially for dinner. There were mentions of disappointing food quality in certain areas like the bar and club and suggestions for expanding the main course and starter options at the restaurant.
In summary, Citymax Hotel Al Barsha at the Mall delivers a satisfying culinary experience for many guests, featuring standout room service and an enjoyable sports bar atmosphere, yet there is room for improvement in food variety and quality in specific areas.
Rooms
However, the rooms are notably small with many guests highlighting this as a significant concern. For short stays, the compactness might be acceptable, but for longer durations, the limited space can feel cramped and claustrophobic. The absence of essential storage solutions, such as closets or wardrobes, exacerbates the spatial limitations, making it challenging to unpack comfortably.
Noise can be an issue, especially for rooms facing the street or those located near the lobby and nightclub areas, leading to disturbances that affect sleep quality. Some rooms are also reported to have dim lighting, outdated or broken furnishings and occasional maintenance issues, such as faulty air conditioning or flickering lights. Additionally, a few guests mentioned unpleasant odors and a lack of soundproofing, which detracts from the overall comfort.
Despite the small size, some guests found the rooms met their basic expectations, offering a safe and quiet retreat. Positive reviews mention the diligent housekeeping, ensuring rooms remain clean and inviting, enhancing the overall experience of staying at the hotel.
Beds
However, several reviews pointed out issues with the size and firmness of the beds. Numerous guests found the bed sizes to be too small, especially for two people, while others mentioned that the mattresses were very hard or too firm. There were also complaints about beds being noisy, squeaky or moving during sleep and a few guests were disappointed with twin beds being joined together to make a king bed.
The cleanliness of the beds was another point of concern for some visitors with reports of dirty bed sheets, worn-out linen and poor bed pillows. Despite these complaints, the hotel staff were noted to change problematic bedding immediately upon request.
Overall, while a significant portion of guests enjoyed a comfortable sleeping experience at Citymax Hotel Al Barsha at the Mall, there were notable concerns about bed size, firmness and occasional cleanliness issues.
Cleanliness
Housekeeping plays a key role, ensuring rooms are cleaned daily and promptly addressing guests’ needs. Visitors note the exceptional effort by cleaning staff, who do a great job maintaining high levels of cleanliness throughout the hotel. The hotel's cleanliness extends beyond the rooms with fresh and sanitized spaces contributing to a comfortable stay.
While some guests have noted occasional issues with cleaning standards, including instances of dusty areas and dirty towels, these seem to be exceptions rather than the norm. Overall, the hotel is recognized for its spick-and-span appearance and well-kept environment, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
The reception staff, including individuals like Dilu and Sharanaya, are commended for their welcoming demeanor and supportive behavior, often going the extra mile to assist guests with smooth check-ins and quick responses. Guests appreciate the personal touches provided by the staff, such as accommodating special requests and ensuring a comfortable stay. Additional touches like offering to carry luggage, providing fresh water daily and even small gestures like a cake for a guest’s birthday significantly enhance the guest experience.
Despite a few isolated instances of unresponsiveness or rudeness, the overall sentiment is overwhelmingly positive with many guests feeling at home and valued. The emphasis on efficient customer service and the warm, friendly disposition of the staff contribute greatly to making Citymax Hotel Al Barsha a welcoming and enjoyable place to stay.
Wi-Fi
However, many reviews point to significant issues. Several guests reported that the WiFi was too slow or inconsistent, frequently disconnecting and not fast enough for video calls or other bandwidth-intensive tasks. Some users faced specific challenges like weak connectivity on certain floors and WiFi that wasn't linked to the television. A number of guests also mentioned having to wait until the next day for the WiFi to work or facing prolonged periods where the service was unavailable.
Overall, while there are pockets of satisfaction regarding WiFi performance at Citymax Hotel, a considerable portion of guests have encountered problems ranging from poor connectivity to complete outages.
Gym
Pool
Guests have consistently admired the pool's aesthetics and have noted the hotel's attentive pool staff. However, there are a few limitations worth mentioning. Some reviews highlight the pool's relatively small size and limited availability of sun beds. Guests also expressed a desire for extended pool hours, particularly into the night, as the current closing time of 8 pm feels too early for many. Furthermore, access to the pool can sometimes be restricted due to maintenance or cleaning periods, leading to occasional frustration.
Although not temperature controlled, the pool is heated, which adds to the comfort during cooler days. Despite some operational hiccups such as temporary closures and rare instances of poor cleanliness, the rooftop pool remains a highlight for many visitors, making it a commendable feature of the hotel.
Parking
Family
Guests highlight elements like the hot chocolate and Nutella available at the breakfast buffet, which are hits with children. Large rooms and excellent service further underscore the hotel's suitability for families. However, some reviews suggest areas for improvement, including concerns about noise levels and the lack of consideration for families wanting to stay together. While the hotel boasts a predominantly family-friendly atmosphere, it may not be the best option for all families, particularly those sensitive to noise.
Overall, Citymax Hotel Al Barsha at the Mall is recommended for families looking for a pleasant stay with accommodating facilities and good service tailored to family needs.
3 Star
The breakfast provided also aligns with standard three-star hotel fare, satisfying general expectations. Despite occasional critiques about the small size of the rooms and comparisons to higher-rated hotels, the overall sentiment towards the hotel remains positive for its category.
Service at Citymax Hotel Al Barsha is consistently noted as meeting three-star standards. Some guests found it overcharged compared to other three-star hotels, but many felt it offers excellent value with a few even suggesting it looks like a four-star property. The hotel is recognized as a solid option for those seeking efficient hospitality at a reasonable cost.
Business
Accessible
Rooftop Pool
Outdoor Pool
Yes, Citymax Hotel Al Barsha at the Mall has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Citymax Hotel Al Barsha at the Mall.
No, Citymax Hotel Al Barsha at the Mall doesn't allow dogs.
Yes, parking facilities are available at Citymax Hotel Al Barsha at the Mall.
Yes, Citymax Hotel Al Barsha at the Mall has a gym.
Location Show Map
More Options
