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The finest in French luxury and a five-star destination with panoramic views of Burj Khalifa and the epic Dubai Fountain.
Summary of reviewsThe Sofitel Dubai Downtown is a luxurious hotel located in the heart of the city with exceptional facilities and services. Guests appreciate the fantastic location, just a short walk from the Dubai Mall and Burj Khalifa and the elevated, air-conditioned walkway that leads to the mall and metro station. The hotel's breakfast buffet is fantastic with a variety of food available that caters to all tastes and dietary requirements. The spacious rooms with views of Burj Khalifa are well-equipped with all the amenities you need, although some guests noted that some of the decor in the rooms is getting old. The hotel is widely known for its excellent hygiene standards and guests have praised the polite and helpful nature of the staff. The pool area is clean, modern and beautiful with a nice atmosphere and friendly staff. While some guests had mixed experiences with the wifi, overall, the hotel promises a comfortable stay and guests report that the staff is friendly and accommodating. Despite some reviews mentioning that it falls short of being a 5-star hotel, it still offers an incredibly modern atmosphere and facilities that are very well-maintained. Overall, the Sofitel Dubai Downtown is a great hotel for a luxurious stay in Dubai.
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The skyscraper rises up to 132.6 m / 435 ft. It has 31 floors and very special, air-conditioned sky-walk, to connect the hotel to the Dubai mall.
Hotel Taking Steps Towards Sustainability
Rooftop Pool Outdoor Pool
Room Types
About Sofitel Dubai Downtown
Guest Reviews
The Sofitel Dubai Downtown is praised for its fantastic location, just a short walk from the Dubai Mall and Burj Khalifa. Guests appreciate the elevated, air-conditioned walkway that leads to the mall and metro station, making it easy to explore the city. Many mention the convenience of the hotel's proximity to the metro as well. The central location is also seen as a major plus with most attractions a short distance away. Guests appreciate the spacious rooms with views of Burj Khalifa and the hotel's Christmas decorations also add to the charm. The staff are incredibly helpful and friendly with many reviews singling out particular members for praise. Overall, the Sofitel Dubai Downtown's location is a highlight of guests' stays.
Sofitel Dubai Downtown boasts a fantastic breakfast buffet that guests can't stop raving about. The variety of food available caters to all tastes and dietary requirements and the quality of the breakfast is excellent. Breakfast is served in a contemporary space and comes with a stunning view. The efficient and friendly staff make the experience even better. Although some guests had minor complaints, overall, the majority enjoyed the breakfast and were happy with their stay.
If you're looking for a luxurious stay in Dubai, Sofitel Dubai Downtown might just be the perfect place for you. The hotel offers excellent facilities such as a spa and a beautiful pool with breathtaking views of the Burj Khalifa. Guests rave about the spacious rooms with plenty of space for bags and comfortable beds. Some rooms have city views or bunk beds and the luxury rooms are well-equipped with all the amenities you need. While some guests noted that some of the decor in the rooms is getting old, overall, the hotel's design is modern and vibrant with a ladies-only floor for a more serene experience. However, a few guests mentioned that the cleanliness within the rooms could be improved and some rooms need refurbishment. Additionally, some guests reported issues with things like uncomfortable beds, no charging points on one side of the bed and very little light in the bedroom. But on the bright side, the hotel's central location near the Dubai Mall is a definite plus and guests note that taxis are readily available. Overall, the hotel promises a comfortable stay and guests report that the staff is friendly and accommodating.
Sofitel Dubai Downtown boasts large and comfortable beds that guests can sink into after a long day of exploring the city. While some guests noted that mattresses were not as comfortable as they would have liked, others enjoyed a good night's sleep on the luxurious king-sized beds. Families were also accommodated with additional beds for children in some rooms. The hotel pool area was a favourite spot to relax on a comfortable bed, always available for guests. However, a few guests did report uncomfortable pillows and thin blankets, although the majority mentioned enjoying their stay thanks to the spacious and comfortable beds.
Sofitel Dubai Downtown is widely known for its excellent hygiene standards. Guests are raving about the cleanliness of the hotel with most describing it as very clean or exceptionally clean. The spacious and modern rooms have been repeatedly complimented for their cleanliness, while the staff are commended for their friendly and helpful attitude towards guests. However, a few reviews do mention minor cleanliness issues, such as the pool area needing more attention and some rooms having a bad smell or wet floors due to the layout of the shower. Despite these minor hiccups, guests overwhelmingly feel that the hotel is clean and well-maintained, making it a great choice for a visit to Dubai.
The Sofitel Dubai Downtown is a fantastic hotel with a welcoming and attentive staff. Guests have praised the polite and helpful nature of the staff with many mentioning specific staff members who went above and beyond to make their stay enjoyable. The hotel's location and facilities are excellent and the staff at the reception and dining areas have been described as efficient and professional. While a small number of guests reported interactions with less friendly staff members, the overall impression is that the hotel has a great team who strive to provide a comfortable and enjoyable stay for their guests.
Guests have had mixed experiences with the wifi at Sofitel Dubai Downtown. Some have praised the Accor New WiFi, calling it "alles prima," but others have said it "wasn't very reliable" and "kept dropping out." Some even reported not having wifi for days and having to use their mobile data. One guest experienced difficulty with the TV system due to the internet connection. However, some guests noted that the hotel needs to improve the internet connection as it takes "quite long to reply client's email and messages."
The pool area at Sofitel Dubai Downtown has received plenty of positive guest reviews. Guests love the location of the pool, just a few steps away from the Dubai Mall with views of the Burj Khalifa. They describe it as clean, modern and beautiful with a nice atmosphere and friendly staff. Some guests even mention access to the executive club which provides free refreshments at certain times of the day. The pool itself is described as big, spacious and always with available sunbeds. While some guests felt that the pool was not as clean as expected, overall, guests have nothing but great things to say about the pool area, describing it as a perfect location, stunning view and amazing atmosphere.
Sofitel Dubai Downtown is a fantastic hotel located in the heart of the city. It is definitely worth every star in its rating with exceptional facilities and services. The location is perfect and the rooms and pool are superb. The staff provides amazing service and the food is excellent. While some guests were disappointed with the restaurant and the morning breakfast, overall guests were extremely satisfied with their stay. This hotel definitely lives up to its five-star rating and is exceptional in every way.
The Sofitel Dubai Downtown is a truly luxurious hotel that provides top-notch services to its guests. Despite some reviews mentioning that it falls short of being a 5-star hotel, it still offers an incredibly modern atmosphere and facilities that are very well-maintained. Guests enjoyed their stay in the spacious and well-equipped luxury rooms, some of which even come with club access. The hotel's location is also a plus point, making it a great choice for those wanting to explore the downtown area. Exceptional service and excellent food were also highlighted by guests, who mentioned that they had not seen anything like it before in other 5-star hotels. Overall, the Sofitel Dubai Downtown is a great hotel for a luxurious stay in Dubai.
Yes, Sofitel Dubai Downtown has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Sofitel Dubai Downtown.
No, Sofitel Dubai Downtown doesn't allow dogs.
Yes, parking facilities are available at Sofitel Dubai Downtown.
Yes, Sofitel Dubai Downtown has a gym.
