Silken Gran hotel Durango
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Summary of reviewsSilken Gran Hotel Durango is highly regarded for its exceptional location, ideally positioned close to Durango’s historic center and lively town square with easy access to bars, restaurants and local attractions. Guests find the tranquil setting, combined with quick connections to the train station and major roads, perfect for both short and extended stays, as well as exploring the broader Basque Country, including nearby Bilbao.
The breakfast at the hotel is a standout feature, praised for its vast variety and high-quality offerings that cater to different dietary needs. Guests consistently describe the buffet as rich, delicious and satisfying with friendly and attentive staff enhancing the positive dining experience.
Dinner also receives high praise for the quality and variety of food. The steaks are particularly notable and the beautifully presented dishes and peaceful dining atmosphere, especially on the terrace, are appreciated. However, some guests feel that the dinner menu could be more varied and note occasional issues with service speed and food quality.
The rooms at the hotel elicit mixed feelings. Many guests appreciate the spacious, elegant and comfortable rooms, featuring modern amenities, clean environments and comfortable beds. However, some reviews highlight the need for renovations, pointing out dated decor, worn-out furniture and occasional musty smells. Suites and larger rooms generally receive more favorable comments for their spaciousness and comfort.
Cleanliness is a hallmark of the hotel with numerous reviews highlighting the immaculately maintained rooms and common areas. The spa and gym are also commended for their cleanliness and well-maintained facilities.
The staff at Silken Gran Hotel Durango are frequently praised for their friendliness, professionalism and attentiveness, contributing significantly to the hotel's welcoming atmosphere. However, there are occasional mentions of less friendly interactions.
WiFi at the hotel is inconsistent with some guests experiencing strong and reliable connections, while others find it weak and slow, particularly in the rooms. This inconsistency is a notable drawback for those needing reliable internet access.
The spa is a highly praised feature, offering a beautiful, well-maintained and soothing environment. Despite the additional fee for access, many guests find the experience worth the cost. The gym also receives positive feedback for its size, equipment and cleanliness, though the additional charge for use is a point of contention for some.
The hotel’s pool facilities, both indoor and outdoor, are appreciated for their tranquility, cleanliness and pleasant atmosphere, though the outdoor pool can be cold and its availability can be inconsistent.
Parking is another mixed area with guests appreciating the secure, underground garage but finding the fees relatively high and the spaces narrow and limited. Free on-street parking is available in August, but otherwise, the cost is a concern.
Families find the hotel accommodating with spacious rooms that comfortably house families traveling together, adding to its appeal as a versatile lodging option.
Overall, Silken Gran Hotel Durango offers a compelling blend of location, comfort, cleanliness and excellent service, making it a popular choice among travelers despite a few areas that could benefit from improvement.
Categories
The breakfast at the hotel is a standout feature, praised for its vast variety and high-quality offerings that cater to different dietary needs. Guests consistently describe the buffet as rich, delicious and satisfying with friendly and attentive staff enhancing the positive dining experience.
Dinner also receives high praise for the quality and variety of food. The steaks are particularly notable and the beautifully presented dishes and peaceful dining atmosphere, especially on the terrace, are appreciated. However, some guests feel that the dinner menu could be more varied and note occasional issues with service speed and food quality.
The rooms at the hotel elicit mixed feelings. Many guests appreciate the spacious, elegant and comfortable rooms, featuring modern amenities, clean environments and comfortable beds. However, some reviews highlight the need for renovations, pointing out dated decor, worn-out furniture and occasional musty smells. Suites and larger rooms generally receive more favorable comments for their spaciousness and comfort.
Cleanliness is a hallmark of the hotel with numerous reviews highlighting the immaculately maintained rooms and common areas. The spa and gym are also commended for their cleanliness and well-maintained facilities.
The staff at Silken Gran Hotel Durango are frequently praised for their friendliness, professionalism and attentiveness, contributing significantly to the hotel's welcoming atmosphere. However, there are occasional mentions of less friendly interactions.
WiFi at the hotel is inconsistent with some guests experiencing strong and reliable connections, while others find it weak and slow, particularly in the rooms. This inconsistency is a notable drawback for those needing reliable internet access.
The spa is a highly praised feature, offering a beautiful, well-maintained and soothing environment. Despite the additional fee for access, many guests find the experience worth the cost. The gym also receives positive feedback for its size, equipment and cleanliness, though the additional charge for use is a point of contention for some.
The hotel’s pool facilities, both indoor and outdoor, are appreciated for their tranquility, cleanliness and pleasant atmosphere, though the outdoor pool can be cold and its availability can be inconsistent.
Parking is another mixed area with guests appreciating the secure, underground garage but finding the fees relatively high and the spaces narrow and limited. Free on-street parking is available in August, but otherwise, the cost is a concern.
Families find the hotel accommodating with spacious rooms that comfortably house families traveling together, adding to its appeal as a versatile lodging option.
Overall, Silken Gran Hotel Durango offers a compelling blend of location, comfort, cleanliness and excellent service, making it a popular choice among travelers despite a few areas that could benefit from improvement.
Hotel with Spa
This hotel provides spa services in Durango, making it a suitable option for travelers looking to combine accommodation with wellness and relaxation facilities.
Romantic Hotel
This hotel offers a luxurious experience with modern amenities. Its location in Durango provides a peaceful and romantic setting.
Hotel with Swimming Pool
This hotel offers both indoor and outdoor pools, with the outdoor pool often highlighted for its loveliness and tranquility. The pool area is calm, well-maintained, and great for relaxation, with a nice poolside terrace and sunbeds.
Outdoor Pool
Hotel with Gym
This hotel has commendable gym facilities, according to reviews. The fitness area is large, well-equipped and maintained at a good temperature, offering a very good quality experience.
Hotel with Outdoor Pool
This hotel features a brand new outdoor infinity pool overlooking Durango's old town, situated in a garden area. The pool is open seasonally. Guests can also find a spa and fitness center on site.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
4-Star Hotel
Guest Reviews
Silken Gran Hotel Durango boasts an excellent location that is highly favored by visitors. The hotel is centrally situated, allowing convenient access to Durango’s historic center and lively town square, all within a short stroll. Surrounded by beautiful landscapes, the hotel provides a peaceful ambiance, despite being so close to the energetic core of the city.
Guests are particularly appreciative of the hotel's proximity to various bars, restaurants and local attractions. Its strategic placement also makes it an ideal base for exploring the broader Basque Country with easy access to Bilbao, which is just a half-hour drive away. The tranquil setting combined with quick access to the train station and major roads is lauded as perfect for both transit stays and extended visits.
The hotel structure itself adds to its charm with a harmonious blend of historic architecture and modern amenities. Cleanliness, comfort and the warm, welcoming staff further enhance the guest experience. For those looking to explore the Urkiola nature park or the scenic coastal towns, the hotel provides an excellent starting point. Its location, coupled with top-notch service and serene surroundings, makes Silken Gran Hotel Durango a standout choice for travelers.
The breakfast experience at Silken Gran Hotel Durango is widely praised by its guests. The buffet breakfast is consistently described as very good, excellent and even superb with many highlighting the vast variety of high-quality products. Guests appreciate the extensive and comprehensive offerings, ensuring that there is something for everyone, including options for those with dietary restrictions. The breakfast is often characterized as rich, delicious and full of choices, making for a hearty and satisfying start to the day.
The service is another aspect that receives favorable comments with friendly and attentive staff contributing to a positive dining experience. Despite a few mentions of the breakfast room lacking charm and certain items not being refreshed promptly, the overall sentiment remains overwhelmingly positive.
Pricing is mentioned by some reviewers as being on the higher side, yet the variety and quality seem to justify the cost for many. Overall, the breakfast at Silken Gran Hotel Durango stands out as a highlight, promising a delicious and fulfilling beginning to the day for its guests.
The dinner experience at Silken Gran Hotel Durango receives a mix of praise and some critiques from guests. Most reviews highlight the quality and variety of the food, which is often described as delicious, tasty and generous. The steaks, in particular, receive high marks and many guests appreciate the beautifully presented dishes and peaceful dining atmosphere, especially when dining on the terrace during evenings.
The hotel's restaurant is frequently lauded for its excellent and varied cuisine, though some guests note that the dinner menu could benefit from more variety. Despite this, the service is often described as impeccable with attentive and pleasant staff enhancing the dining experience. The setting itself is noted for being beautiful and luxurious, contributing to a generally enjoyable ambiance.
However, some reviews mention that the value for money does not always meet expectations and there are occasional comments about the limited and reduced dinner menu, especially for those on half-board. A few guests experienced slower service and were disappointed with specific dishes or the overall quality on isolated occasions.
Overall, while there are areas for improvement, such as menu variety and consistency, the majority of guests find the dinner at Silken Gran Hotel Durango to be a highlight of their stay, marked by good meals, excellent breakfasts and a pleasant atmosphere.
Visitors to the Silken Gran Hotel Durango have mixed feelings about the rooms. Positive feedback highlights that many rooms are spacious, elegant and comfortable, offering amenities such as large beds, clean environments and adequate furnishings. Guests appreciate the roomy suites and describe the accommodation as very clean, quiet and equipped with modern necessities like multiple TVs and functional layouts. The mattresses garner special praise for their comfort and the overall appearance inside the rooms tends to be luxurious.
On the downside, several reviews point out that the hotel could use some renovations. Issues like outdated decor, stained carpets, worn-out furniture and occasional musty smells detract from the overall experience. Some rooms lack adequate views, facing walls or having small windows, which limits natural light and scenic appeal. Noise from the hallways and high room temperatures have also been a concern for some guests.
Despite these drawbacks, the ones staying in suites and larger rooms seem to have a better experience, often noting spaciousness and comfort as the highlights of their stay. While the hotel might have lost some of its original shine, it still offers a generally pleasant stay with some areas needing improvement to meet modern expectations fully.
Silken Gran Hotel Durango offers an exceptional sleeping experience, as evidenced by numerous reviews highlighting the comfort of the beds. Guests consistently describe the beds as very comfortable with many emphasizing the softness of the mattresses and the high quality of the bedding. The spaciousness of the beds, often referred to as large or even enormous, adds to the overall comfort, making them ideal for a restful night's sleep. Many guests specifically mention the luxurious feel of the beds, noting that they are firm yet soft, providing an excellent balance for restful slumber. The pillows also receive high praise, contributing further to the overall comfort. The bedding is frequently described as warm and of very high quality, enhancing the overall sleeping experience. Overall, the beds at Silken Gran Hotel Durango are unanimously praised, making them one of the most appreciated features of the hotel.
The Silken Gran Hotel Durango has consistently impressed guests with its outstanding cleanliness. Numerous reviews highlight the immaculate condition of the rooms and common areas with phrases such as extremely clean overall, clean and welcoming and spotlessly clean frequently mentioned. Visitors often describe the environment as neat, tidy and well-maintained, reflecting a high standard of hygiene throughout the hotel's facilities.
Guests compliment the cleanliness of the spa and gym, noting that these areas are also very clean and well-maintained. The overall cleaning service is described as impeccable with rooms being spacious, comfortable and free of marks or damage.
While there are a few mentions of dated furniture and occasional musty smells, these did not significantly detract from the overwhelmingly positive sentiments about the hotel's cleanliness. The staff's attention to detail and dedication to maintaining high hygiene standards contribute significantly to guests feeling comfortable and at ease during their stay.
In summary, visitors to the Silken Gran Hotel Durango can expect a meticulously clean environment, ensuring a comfortable and hygienic experience throughout their stay.
The guest reviews for Silken Gran Hotel Durango overwhelmingly highlight the exceptional friendliness and attentiveness of the hotel's staff. From reception to the dining areas, staff members are consistently praised for their professional and warm demeanor. Guests often described the personnel as super friendly, competent and kind. Special mentions were made for their efficiency and helpfulness with employees going above and beyond to accommodate and assist guests.
However, there were some inconsistencies noted with a few guests encountering instances of less friendly or somewhat indifferent staff members, particularly at the reception desk and in the dining service. Despite these occasional lapses, the general consensus emphasizes the staff’s commitment to excellent service, making stays pleasant and welcoming. The overall sense of dedication, professionalism and genuine care from the staff significantly contributes to the hotel's cozy and inviting atmosphere.
The WiFi experience at Silken Gran Hotel Durango appears to be highly inconsistent. While a few guests reported that the internet was very good or that Wi-Fi coverage and signal strength were strong throughout the property, many others faced significant issues. Numerous reviews mentioned that the Wi-Fi in the rooms was weak, slow or practically non-existent, making it difficult, if not impossible, to work on laptops or tablets. This inconsistency in the Wi-Fi service seems to be a major drawback, especially for those on business trips or for events that require reliable internet connectivity. It is evident that while some areas of the hotel may offer satisfactory Wi-Fi, the overall performance leaves much to be desired, particularly in guest rooms.
The Silken Gran Hotel Durango boasts an impressive spa area that has received high praise from its guests. Described as beautiful, well-maintained and soothing, the spa provides a variety of services that enhance the overall experience at the hotel. The kindness and attentiveness of the spa staff contribute to the positive ambiance, making visits even more enjoyable.
The spa facilities are clean and offer a broad range of amenities, including a sauna that adds to the relaxation. Guests have found the spa to be a real treat, particularly on grey days, enhancing their stay with its top-notch quality. Despite some mentions of a few malfunctioning spa jets and the relatively high price for access, the overall sentiment is positive with the spa frequently being recommended for its relaxing atmosphere.
Although the spa area is not included in the room price and requires an additional entry fee, many guests find it worth the expense to enjoy the comprehensive and luxurious services available. Whether visiting for a short time or an extended session, the spa remains a delightful and highly recommended feature of the hotel, ensuring a memorable and rejuvenating experience for all who choose to indulge.
Silken Gran Hotel Durango boasts commendable gym facilities that have garnered positive feedback from its guests. The fitness area is large, well-equipped and maintained at a good temperature, offering a very good quality experience. Many guests find the gym to be perfect for their workout needs, deeming it clean, convenient and secure. The fitness studio, being well-equipped and useful, has also received praise.
However, one notable point is that access to the gym is not included in the room price and requires an additional fee of €5 per day, which some guests find unjustified. Despite this, many agree that the facilities are worth paying for, even if just for one day, as they offer a great space for both working out and relaxing afterward.
Overall, while there are some concerns regarding the additional charges, the gym at Silken Gran Hotel Durango is highly regarded for its fantastic facilities and excellent equipment.
The Silken Gran Hotel Durango offers a range of swimming pool features that guests generally appreciate. The hotel boasts both indoor and outdoor pools with the outdoor pool often highlighted for its loveliness and tranquility, especially in September. Many guests describe the pool area as calm, well-maintained and a great spot for relaxation, often commending it for its cleanliness and pleasant atmosphere. Both large and small pools are mentioned, along with a nice poolside terrace complete with sunbeds, though a few guests noted there could be more sun loungers available.
The pool bar adds to the appeal and overall, the pool service is noted as fantastic, despite some mentioning it being slow at times. The pool is described as beautiful, spectacular and even amazing by some. However, the outdoor pool can be cold and its closure during events or for certain periods is a point of frustration for some guests. Additionally, the pool shared with gym customers and occasional high chlorine levels were noted as minor drawbacks. Despite these few issues, the pool and its surrounding areas generally receive high praise, contributing positively to the overall guest experience at the hotel.
Silken Gran Hotel Durango features an underground garage for parking, ensuring that vehicles are securely covered. While guests find the parking convenient and accessible, they often describe it as costly with fees typically around 12 to 14 euros per day. Some note that the parking is expensive and consider the fee to be an additional expense rather than an included amenity.
Parking in the area can be challenging with on-site spaces being limited and sometimes hard to locate. Though the parking is secure, direct access to the hotel from the parking area is not provided and the garage itself has narrow spaces, which adds to the difficulty.
During August, guests can take advantage of free on-street parking, but during other times, the high cost remains a point of contention. Alternatives include finding free parking on nearby streets or in a park area a few minutes away. Overall, while the secure, covered parking is appreciated, it comes with caveats related to cost and accessibility.
Silken Gran Hotel Durango is recognized as an appealing choice for families traveling together, evident from numerous positive guest reviews. Families appreciate the spacious rooms that comfortably accommodate essentials like cribs for babies. The hotel's staff consistently receive high praise for their friendly demeanor and attentiveness, especially towards younger guests. The property maintains a quiet and pleasant atmosphere, even during high season when it hosts many families with children.
Despite occasional noisy, crowded common areas on weekends due to family events, the overall ambiance remains suitable for a tranquil family stay. Some amenities, such as the pool, gym and spa, have age restrictions, limiting access for children under 16 and 18, respectively. However, this does not detract from the hotel's allure for family visitors. With well-sized rooms and designated family-friendly facilities, Silken Gran Hotel Durango stands out as an excellent destination for family travel.
The Silken Gran Hotel Durango has received mixed reviews with several guests expressing disappointment regarding its four-star rating and associated expectations. There were multiple mentions of the service and facilities not living up to the promised standard, including low water pressure, deteriorated room features and the size of the rooms. Bathrooms in particular fell short with guests noting issues such as low bathtubs and old sanitary facilities.
The wifi performance and air conditioning control did not align with what one would expect from a 4-star hotel, leading to further dissatisfaction. Cleanliness and the overall condition of the rooms also did not meet the anticipated four-star quality. Some reviews highlighted a lack of helpfulness and responsiveness from the staff, adding to the feeling that the service was subpar.
Guests also found the value offered by the hotel to be lacking with some rooms facing an interior courtyard with a wall very close by, which diminished the experience. The suite, expected to be representative of the Silken brand’s quality, also fell short of delivering a four-star experience.
Despite these criticisms, there were mentions that some guests are willing to visit the Gran Hotel Durango again, indicating that there are aspects of the hotel that still hold appeal for certain visitors. However, overall, the feedback suggests that significant improvements are needed for the hotel to truly meet the four-star standard it advertises.
Silken Gran Hotel Durango appears to be a mixed bag for business travelers with several amenities catering to professional needs while some crucial aspects fall short. The hotel boasts well-maintained facilities and offers a convenient location with easy access to on-site parking. The overall environment is described as welcoming with super friendly staff adding to the positive experience. The breakfast selection is commendable, providing a good start to the day.
However, business travelers might face some challenges. The lack of soundproofing in rooms and the necessity to pay for additional services like parking and gym access can be inconvenient. Moreover, the facilities seem ill-suited for tasks requiring a quiet workspace or reliable internet for activities like video conferencing, indicating a need for improvement in business amenities.
Despite these issues, the hotel's building and general services receive high marks, making it a satisfactory choice for those with business meetings or short stays in Durango, provided that expectations regarding specific business requirements are managed accordingly.
The Silken Gran Hotel Durango receives high praise from guests for its outdoor pool and facilities. Guests highlighted the beautifully maintained and magnificent swimming pool, which provides a refreshing and relaxing experience. The pool area, complemented by sunbeds and a fabulous pool bar, is described as lovely and amazing, perfect for unwinding. The outdoor facilities are noted as excellent, offering a serene environment for guests. Additionally, having breakfast on the terrace is a nice touch that many enjoyed. However, some pointed out that the pool can feel small given the number of guests and there is a need for more sun loungers. Despite these minor inconveniences, the overall experience at the outdoor pool is highly regarded.
Silken Gran Hotel Durango is an ideal choice for newlyweds seeking a romantic getaway. The hotel offers impeccable service and has been praised for its intimate and charming atmosphere. Honeymooners can look forward to beautifully decorated rooms and delicious food, making for a wonderful stay. The 4-star hotel provides an experience that many have found unforgettable and highly recommend. With numerous positive reviews, Silken Gran Hotel Durango stands out as a perfect honeymoon destination.
The Silken Gran Hotel Durango is an impressive destination for couples seeking a romantic retreat. With elegant room decorations that blend urban vibes with a relaxing ambiance, it sets the perfect atmosphere for a romantic stay. Guests describe the hotel as ideal for honeymooners and those looking for a quiet getaway. The spa facilities add a wonderful touch of relaxation and indulgence, enhancing the overall experience.
The hotel's charm is complemented by its beautiful, luxurious setting, creating a lovely backdrop for a romantic weekend or getaway. Its great location, conveniently close to the town and the delightful terrace also contribute to its appeal. Overall, visitors leave with positive impressions, often expressing a desire to return for future romantic escapes.
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Location
Guests are particularly appreciative of the hotel's proximity to various bars, restaurants and local attractions. Its strategic placement also makes it an ideal base for exploring the broader Basque Country with easy access to Bilbao, which is just a half-hour drive away. The tranquil setting combined with quick access to the train station and major roads is lauded as perfect for both transit stays and extended visits.
The hotel structure itself adds to its charm with a harmonious blend of historic architecture and modern amenities. Cleanliness, comfort and the warm, welcoming staff further enhance the guest experience. For those looking to explore the Urkiola nature park or the scenic coastal towns, the hotel provides an excellent starting point. Its location, coupled with top-notch service and serene surroundings, makes Silken Gran Hotel Durango a standout choice for travelers.
Breakfast
The service is another aspect that receives favorable comments with friendly and attentive staff contributing to a positive dining experience. Despite a few mentions of the breakfast room lacking charm and certain items not being refreshed promptly, the overall sentiment remains overwhelmingly positive.
Pricing is mentioned by some reviewers as being on the higher side, yet the variety and quality seem to justify the cost for many. Overall, the breakfast at Silken Gran Hotel Durango stands out as a highlight, promising a delicious and fulfilling beginning to the day for its guests.
Dinner
The hotel's restaurant is frequently lauded for its excellent and varied cuisine, though some guests note that the dinner menu could benefit from more variety. Despite this, the service is often described as impeccable with attentive and pleasant staff enhancing the dining experience. The setting itself is noted for being beautiful and luxurious, contributing to a generally enjoyable ambiance.
However, some reviews mention that the value for money does not always meet expectations and there are occasional comments about the limited and reduced dinner menu, especially for those on half-board. A few guests experienced slower service and were disappointed with specific dishes or the overall quality on isolated occasions.
Overall, while there are areas for improvement, such as menu variety and consistency, the majority of guests find the dinner at Silken Gran Hotel Durango to be a highlight of their stay, marked by good meals, excellent breakfasts and a pleasant atmosphere.
Rooms
On the downside, several reviews point out that the hotel could use some renovations. Issues like outdated decor, stained carpets, worn-out furniture and occasional musty smells detract from the overall experience. Some rooms lack adequate views, facing walls or having small windows, which limits natural light and scenic appeal. Noise from the hallways and high room temperatures have also been a concern for some guests.
Despite these drawbacks, the ones staying in suites and larger rooms seem to have a better experience, often noting spaciousness and comfort as the highlights of their stay. While the hotel might have lost some of its original shine, it still offers a generally pleasant stay with some areas needing improvement to meet modern expectations fully.
Beds
Cleanliness
Guests compliment the cleanliness of the spa and gym, noting that these areas are also very clean and well-maintained. The overall cleaning service is described as impeccable with rooms being spacious, comfortable and free of marks or damage.
While there are a few mentions of dated furniture and occasional musty smells, these did not significantly detract from the overwhelmingly positive sentiments about the hotel's cleanliness. The staff's attention to detail and dedication to maintaining high hygiene standards contribute significantly to guests feeling comfortable and at ease during their stay.
In summary, visitors to the Silken Gran Hotel Durango can expect a meticulously clean environment, ensuring a comfortable and hygienic experience throughout their stay.
Staff
However, there were some inconsistencies noted with a few guests encountering instances of less friendly or somewhat indifferent staff members, particularly at the reception desk and in the dining service. Despite these occasional lapses, the general consensus emphasizes the staff’s commitment to excellent service, making stays pleasant and welcoming. The overall sense of dedication, professionalism and genuine care from the staff significantly contributes to the hotel's cozy and inviting atmosphere.
Wi-Fi
Spa
The spa facilities are clean and offer a broad range of amenities, including a sauna that adds to the relaxation. Guests have found the spa to be a real treat, particularly on grey days, enhancing their stay with its top-notch quality. Despite some mentions of a few malfunctioning spa jets and the relatively high price for access, the overall sentiment is positive with the spa frequently being recommended for its relaxing atmosphere.
Although the spa area is not included in the room price and requires an additional entry fee, many guests find it worth the expense to enjoy the comprehensive and luxurious services available. Whether visiting for a short time or an extended session, the spa remains a delightful and highly recommended feature of the hotel, ensuring a memorable and rejuvenating experience for all who choose to indulge.
Gym
However, one notable point is that access to the gym is not included in the room price and requires an additional fee of €5 per day, which some guests find unjustified. Despite this, many agree that the facilities are worth paying for, even if just for one day, as they offer a great space for both working out and relaxing afterward.
Overall, while there are some concerns regarding the additional charges, the gym at Silken Gran Hotel Durango is highly regarded for its fantastic facilities and excellent equipment.
Pool
The pool bar adds to the appeal and overall, the pool service is noted as fantastic, despite some mentioning it being slow at times. The pool is described as beautiful, spectacular and even amazing by some. However, the outdoor pool can be cold and its closure during events or for certain periods is a point of frustration for some guests. Additionally, the pool shared with gym customers and occasional high chlorine levels were noted as minor drawbacks. Despite these few issues, the pool and its surrounding areas generally receive high praise, contributing positively to the overall guest experience at the hotel.
Parking
Parking in the area can be challenging with on-site spaces being limited and sometimes hard to locate. Though the parking is secure, direct access to the hotel from the parking area is not provided and the garage itself has narrow spaces, which adds to the difficulty.
During August, guests can take advantage of free on-street parking, but during other times, the high cost remains a point of contention. Alternatives include finding free parking on nearby streets or in a park area a few minutes away. Overall, while the secure, covered parking is appreciated, it comes with caveats related to cost and accessibility.
Family
Despite occasional noisy, crowded common areas on weekends due to family events, the overall ambiance remains suitable for a tranquil family stay. Some amenities, such as the pool, gym and spa, have age restrictions, limiting access for children under 16 and 18, respectively. However, this does not detract from the hotel's allure for family visitors. With well-sized rooms and designated family-friendly facilities, Silken Gran Hotel Durango stands out as an excellent destination for family travel.
4 Star
The wifi performance and air conditioning control did not align with what one would expect from a 4-star hotel, leading to further dissatisfaction. Cleanliness and the overall condition of the rooms also did not meet the anticipated four-star quality. Some reviews highlighted a lack of helpfulness and responsiveness from the staff, adding to the feeling that the service was subpar.
Guests also found the value offered by the hotel to be lacking with some rooms facing an interior courtyard with a wall very close by, which diminished the experience. The suite, expected to be representative of the Silken brand’s quality, also fell short of delivering a four-star experience.
Despite these criticisms, there were mentions that some guests are willing to visit the Gran Hotel Durango again, indicating that there are aspects of the hotel that still hold appeal for certain visitors. However, overall, the feedback suggests that significant improvements are needed for the hotel to truly meet the four-star standard it advertises.
Business
However, business travelers might face some challenges. The lack of soundproofing in rooms and the necessity to pay for additional services like parking and gym access can be inconvenient. Moreover, the facilities seem ill-suited for tasks requiring a quiet workspace or reliable internet for activities like video conferencing, indicating a need for improvement in business amenities.
Despite these issues, the hotel's building and general services receive high marks, making it a satisfactory choice for those with business meetings or short stays in Durango, provided that expectations regarding specific business requirements are managed accordingly.
Outdoor Pool
Honeymoon
Romantic
The hotel's charm is complemented by its beautiful, luxurious setting, creating a lovely backdrop for a romantic weekend or getaway. Its great location, conveniently close to the town and the delightful terrace also contribute to its appeal. Overall, visitors leave with positive impressions, often expressing a desire to return for future romantic escapes.
Yes, Silken Gran hotel Durango has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Silken Gran hotel Durango.
No, Silken Gran hotel Durango doesn't allow dogs.
Yes, parking facilities are available at Silken Gran hotel Durango.
Yes, Silken Gran hotel Durango has a gym.
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