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Summary of reviewsHoliday Inn & Suites Durango Downtown by IHG is celebrated for its enviable location and welcoming atmosphere, offering guests easy access to local attractions while maintaining a peaceful environment. Situated near downtown Durango, the hotel provides convenient proximity to shopping, dining, nature trails, and notable sites like the Polar Express train station and Mesa Verde, all while offering picturesque mountain and river views. The hotel stands out as a haven for pet owners with nearby off-leash dog parks and trails, adding to its appeal for families and travelers with pets.
Guests frequently commend the cleanliness and comfort of the rooms, which are spacious and equipped with desirable amenities such as fireplaces, spa tubs, fridges, and microwaves. The beds are generally favored for their plushness, contributing to a restful night's sleep. Despite occasional mixed feedback on bed firmness and breakfast offerings, the overall lodging experience is highly positive, with attentive housekeeping and modern amenities ensuring a pleasant stay.
Dining options, including the in-house restaurant Burger Theory, receive praise for their delicious offerings and inviting atmosphere, along with great service and satisfying meal choices for both lunch and dinner. The breakfast experience, while varied in opinions due to an extra fee, has its highlights in attentive service and quality, making it satisfactory for many guests.
The hotel excels in customer service, with staff members like John, Pablo, and CJ receiving notable mentions for their friendliness and professionalism, contributing to a welcoming and efficient guest experience. The emphasis on service extends to accommodating early check-ins and special requests, reinforcing the hotel's reputation for hospitable and dedicated staff.
Additional features, such as the indoor pool and hot tub, add to the hotel's charm, providing clean and enjoyable relaxation spots for guests after a day of adventures. The property manages to uphold an impressive cleanliness standard, maintaining a cozy and updated environment appreciated by travelers.
Overall, Holiday Inn & Suites Durango Downtown by IHG is highly recommended for its strategic location, clean and comfortable accommodations, excellent dining, and exemplary service, making it a preferred choice for visitors exploring Durango. Show more
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Categories
Family Friendly Hotel
This hotel offers spacious suites and a convenient location in downtown Durango, providing easy access to family-friendly attractions. It features an indoor pool and on-site dining options. The hotel caters well to families with its range of amenities and comfortable accommodations.
Dog Friendly Hotel
The hotel allows one pet of any size for an additional fee. Rooms that allow pets are located on the first two floors and there is a pet relief area on the property.
Hotel with Swimming Pool
As a Holiday Inn & Suites, it is likely to have a pool suitable for families and leisure travelers. These hotels commonly offer both indoor and outdoor options and extended hours for swimming.
Heated Pool Indoor Pool
Business Hotel
The Holiday Inn & Suites Durango Downtown provides meeting spaces and catering services for successful events. It features a business center and high-speed internet access, catering to the needs of business travelers.
Accessible Hotel
This hotel has 18 accessible rooms and offers specific room types like 1 King Bed Premium Mobility Accessible Tub and 1 King Bed Standard Walkin Shower. It provides wheelchair-accessible facilities throughout, including the public entrance, registration area, restaurant, fitness center, and pool, with ADA compliant lifts.
Hotel with Gym
Features a fitness center, catering to guests who prioritize health and wellness.
3-Star Hotel
The Holiday Inn & Suites Durango Downtown offers comfortable rooms with modern amenities, including a tea and coffee maker and a TV. It features an indoor pool, a hot tub, and an on-site restaurant, providing a relaxing and convenient stay.
Hotel with Indoor Pool
This hotel offers an indoor pool, on-site dining at the Gray Copper Tavern, and a convenient location near downtown Durango, making it a great base for exploring the area.
Hotel with Rooms With Fireplace
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Heated Pool
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability. Maximum occupancy is 2 guests.
Standard King RoomOffering free Wi-Fi, this air-conditioned room includes a cable TV, a work desk, a microwave and a refrigerator.
King Room - Mobility Access Tub - Non-SmokingOffering free Wi-Fi, this air-conditioned hearing accessible room includes a cable TV, a work desk, a microwave and a refrigerator.
Standard Room with Two Queen BedsOffering free Wi-Fi, this air-conditioned room includes a cable TV, a work desk, a microwave and a refrigerator.
Standard Queen Room with Two Queen Beds and BalconyOffering free Wi-Fi, this air-conditioned room includes a cable TV, a work desk, a microwave and a refrigerator. Room offers a balcony.
Standard Queen Room with Two Queen Beds and FireplaceOffering free Wi-Fi and a spa bath, this air-conditioned room includes a cable TV, a fireplace, a work desk, a microwave and a refrigerator.
King Suite with BalconyThis double room has a balcony, a seating area and a microwave.
Standard Double Room with Walk In ShowerThis room has a seating area with a microwave and a small refrigerator. An en suite bathroom with a stand alone shower is also included.
King Suite with Sofa BedFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a washing machine, as well as a tea and coffee maker. The unit has 2 beds.
Standard King Room with Bunk BedThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This double room has a seating area, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Standard Queen RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. This double room features a seating area, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Nestled in a prime spot near downtown Durango, the Holiday Inn & Suites Durango Downtown by IHG offers an enviable location that garners much praise from its guests. Situated just outside the main hustle and bustle, it provides easy access to popular spots like the train station for the Polar Express, Main Street, and Mesa Verde while maintaining a peaceful environment. The hotel is strategically positioned close to shopping, dining, and nature trails, making it a convenient hub for both leisure and tourism activities. Guests appreciate its proximity to the river and mountain views, offering picturesque surroundings and easy opportunities for outdoor exploration. An added bonus is the nearby off-leash dog park, making it an appealing choice for pet owners. Despite its closeness to downtown amenities, the hotel manages to maintain a quiet and tranquil atmosphere, allowing for a restful stay. The friendly and accommodating staff further enhance this positive experience, solidifying its status as a go-to accommodation for visitors exploring Durango.
Breakfast
In the heart of Durango, the Holiday Inn & Suites by IHG offers a breakfast experience that evokes a range of opinions from its guests. While it is not included in the room price and requires an extra fee, some travelers found the breakfast to be better than most, offering a wide variety of choices that cater to different tastes and preferences. Visitors appreciated the attentive and friendly staff, particularly mentioning CJ's excellent service, which elevated their dining experience. The breakfast buffet is reasonably priced at $10 per person and is praised by some for its variety and quality. However, others felt this fee was unjustified given their expectations of a complimentary offering, citing issues like limited options, running out of essentials like juice and forks, and comparing it to standard fare available for free elsewhere. Despite these mixed reviews, diners enjoyed the hotel's adjacent restaurant, which complements the morning meal with satisfying options like BBQ chicken sandwiches and onion rings. Overall, while not universally lauded, the breakfast experience is satisfactory for many guests, with room for improvement in terms of inclusivity and variety.
Dinner
Nestled in the heart of Durango, the Holiday Inn & Suites offers more than just comfortable lodging. Its in-house dining option, Burger Theory, stands out as a high note in guest experiences. Visitors consistently praise the delicious food and commend the restaurant for offering a satisfying option for both lunch and dinner. The atmosphere at Burger Theory is described as casual yet inviting, with great service and generous drinks to accompany the meals. Beyond Burger Theory, the hotel features an additional bar, adding to the dining and relaxation options available to guests. While some guests note the unexpected parking fee and a wish for complimentary breakfast, the overall dining experience within the hotel is seen as a worthy part of the stay, enhancing the excellent location and overall accommodations.
Rooms
Nestled in the heart of Durango, the Holiday Inn & Suites Durango Downtown by IHG delivers a comfortable and inviting stay with rooms that consistently earn praise from travelers. The hotel's accommodations are not only clean and updated, but they also offer a touch of style and functionality, ensuring guests' expectations are met. Rooms are spacious, many featuring appealing amenities such as fireplaces and in-room spa tubs, making them an ideal retreat after a day of adventure. The presence of practical amenities like fridges and microwaves further enhances convenience for guests. Many remark on the comfort of the beds and the cleanliness maintained throughout the hotel, from the guest rooms to the common areas. With attentive staff and attention to detail, the Holiday Inn & Suites ensures that visitors have a smooth and pleasant experience, making it a highly recommended choice for travelers exploring Durango. Despite occasional issues with breakfast and some quirks, the overall feedback remains largely positive, highlighting the quality and comfort of the lodging experience.
Beds
The beds at the Holiday Inn & Suites Durango Downtown by IHG receive a mix of feedback, but generally, many guests find them quite comfortable. A recurring highlight is the comfort of the beds, often praised alongside the softness of the pillows. Several visitors appreciate the plush and pleasant sleeping experience, which contributes to a restful night's sleep. Some note that particular rooms offer spaciousness and comfort, with king mattresses featuring a desirable pillow-top surface that strikes a balance between firmness and softness. Despite the positive feedback, a few guests mention that the beds were harder than expected, leading to a less comfortable experience. Additionally, there are mixed opinions about the quality of the sheets, with some feeling they don't match the usually high standards of hotel linens. Overall, the beds are mostly regarded favorably, enhancing the stay for many who prioritize comfort during their travels.
Cleanliness
Holiday Inn & Suites Durango Downtown by IHG consistently impresses guests with its exceptional cleanliness. The hotel's rooms are described as very clean, comfortable, and updated, often being noticed for their cozy and inviting atmosphere. The property maintains a spotless environment both inside and out, with common areas and amenities such as the pool and hot tub meeting the high standards of hygiene set throughout the hotel. Many guests commend the friendly and courteous staff, adding to the welcoming ambiance of the establishment. Despite the prevalence of pets, the premises manage to uphold a super clean image, much appreciated by travelers. The hotel's convenient location near downtown Durango further augments its appeal, offering easy access while maintaining a serene and quiet atmosphere. With new amenities enhancing the overall experience, Holiday Inn & Suites manifests a bright, modern feel that resonates well with visitors seeking a clean and comfortable stay.
Staff
Holiday Inn & Suites Durango Downtown by IHG has garnered a reputation for its exceptional staff. Visitors consistently praise the front desk team for being welcoming, attentive, and efficient, with particular mentions of staff members like John and Pablo whose friendliness and professionalism stood out. The staff's accommodating nature extends beyond the front desk, with restaurant employees receiving commendations for their kindness and attentiveness, and CJ the bartender being noted for both his engaging personality and expert mixology skills. Despite occasional comments about unfriendly service, the overwhelming consensus highlights a friendly and helpful staff, committed to enhancing the guest experience. The commitment to customer service is evident, as the team often goes above and beyond to accommodate early check-ins and other requests, contributing to a welcoming atmosphere. The hotel's convenient location and amenities receive positive remarks, but it is the staff's dedicated service that leaves a lasting impression on guests, making their stay truly enjoyable.
Pool
The Holiday Inn & Suites Durango Downtown by IHG offers a pleasant experience with its indoor pool and hot tub, making it a popular spot for relaxation among guests. Many appreciate the cleanliness and functionality of these amenities, finding them particularly enjoyable after a long day of activities. The hot tub often stands out as a nice feature, being a vital amenity for some visitors. Families find the pool area fun, especially for children. However, there are a few mentions of the pool being on the cooler side, despite being labeled as heated. Overall, the pool area contributes positively to guests' stays, enhanced by the hotel’s friendly staff and comfortable environment.
Family
Holiday Inn & Suites Durango Downtown by IHG proves to be an excellent choice for families, especially those traveling with kids. The hotel provides suites that are ideally set up for small families, making it a perfect base for a ski trip or any family adventure. Guests appreciate the friendly and accommodating staff, who treat visitors like family, ensuring a welcoming environment for all. The location adds to the convenience, with an off-leash dog park situated right by the hotel, making it pet-friendly and a great spot for travelers with dogs. Playtime is effortlessly woven into the daily routine here, with a dog park and a trail accessible directly from the parking lot. Guests can look forward to clean and bright rooms, offering a quiet and restful atmosphere for a peaceful night's sleep after a day of adventures. The hotel and its surroundings promise a seamless and delightful stay in Durango.
3 Star
The Holiday Inn & Suites Durango Downtown by IHG provides a comfortable and convenient stay for travelers exploring Durango. Guests appreciated the welcoming atmosphere with clean rooms and friendly staff, making their vacation experience lovely. Its strategic location near downtown adds to its appeal, allowing easy access to local attractions. The spaciousness of the rooms and thoughtful amenities, like a fireplace, contribute positively to the overall comfort and enjoyment of guests. While some visitors had a mixed impression, noting areas for improvement, the overall experience is commendable, especially considering the hotel's three-star rating. Guests frequently return, drawn by the combination of cleanliness, attentive housekeeping, and the hotel's convenient setting.
Dog Friendly
Holiday Inn & Suites Durango Downtown by IHG warmly welcomes guests traveling with their furry companions. The hotel not only embraces the concept of being dog-friendly, but truly lives up to it. Guests rave about the convenience offered by the hotel's location, highlighting grassy areas and trails that are perfect for dogs. The hotel is adjacent to an off-leash dog park, making it particularly convenient for pet owners. Additionally, there are walking trails by the river, offering scenic routes for enjoyable strolls with pets.
The accommodation is praised for its cleanliness, with laminate flooring in rooms being particularly appreciated by pet owners. The staff receives accolades for their friendliness towards both people and pets, ensuring a comfortable and welcoming stay. The combination of excellent amenities and a prime location near parks and trails makes this hotel a standout choice for those traveling with dogs. Whether for a short stay or a longer visit, this pet-friendly hotel ensures both guests and their four-legged friends have a delightful experience.
Yes, Holiday Inn & Suites Durango Downtown by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn & Suites Durango Downtown by IHG.
Yes, Holiday Inn & Suites Durango Downtown by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn & Suites Durango Downtown by IHG.
Yes, Holiday Inn & Suites Durango Downtown by IHG has a gym.