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Summary of reviewsThe Hampton Inn & Suites by Hilton Syracuse Dewitt is widely regarded as an excellent accommodation choice, particularly praised for its strategic location and top-notch amenities. Situated in the heart of Syracuse, the hotel caters seamlessly to both leisure and business travelers with convenient access to Syracuse University, major interstates, shopping destinations, and dining options. Guests enjoy the peaceful atmosphere despite its central setting, along with attractions like Destiny Mall and local museums within easy reach.
Breakfast at the hotel stands out, offering a diverse selection including flavored waffles, hot dishes like eggs and sausage, fresh fruit, and around-the-clock delicious coffee. The breakfast staff adds to the experience with attentive service, enhancing the relaxed atmosphere of the dining setting.
The rooms are noted for their spaciousness and modern amenities, such as remote-controlled shades and Internet TV, providing a comfortable and quiet stay. Cleanliness is a hallmark throughout the property, with frequent commendations for the immaculate condition of rooms and common areas, supported by friendly and attentive staff who contribute to the welcoming environment.
Staff at the Hampton Inn & Suites are celebrated for their exceptional service. Front desk personnel are repeatedly praised for their helpfulness, warmth, and professionalism, while the breakfast area staff receives similar acclaim. Their dedication to customer service ensures a pleasant stay for all guests.
While the pool has mixed reviews, many guests appreciate its maintenance and the staff's helpfulness around this facility. The hotel offers hassle-free and ample parking, adding convenience to the guest experience, especially for those traveling by car.
Comfortable beds enhance the restful environment, with many guests lauding the cozy bedding and design, even though isolated mentions of thin mattresses and stains suggest minor areas for improvement. Despite these rare concerns, the overall guest sentiment is overwhelmingly positive, making Hampton Inn & Suites by Hilton Syracuse Dewitt a favored choice for those visiting the area. Show more
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Categories
Hotel Taking Steps Towards Sustainability
As a Hilton-branded hotel, it participates in Hilton's global "Travel with Purpose" initiative. This program aims to reduce environmental impact across operations, supply chain, and communities, with a focus on driving energy efficiency and waste reduction.
Dog Friendly Hotel
This hotel welcomes two pets of any size for an additional fee of $75 per pet, per stay. Both dogs and cats are allowed.
Business Hotel
Offers a reliable and comfortable stay with free hot breakfast, free WiFi, and a business center. Provides a consistent and convenient experience for business travelers.
Hotel with Parking
Located in Dewitt, this hotel usually offers parking facilities for guests. The Hampton Inn brand generally includes parking as a standard amenity.
3-Star Hotel
The hotel provides guests with a satisfying experience, offering comfortable rooms and a range of amenities. Its location in Dewitt allows for convenient access to local attractions and dining options.
Hotel with Indoor Pool
Offering an indoor pool, this hotel provides comfortable accommodations with consistently hot water for showers, according to recent reviews. It includes complimentary breakfast and is well-located in Dewitt.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
King Room with Sofa Bed and Study - Non-SmokingThis room features a seating area with sofa bed, a work desk, a 55-inch cable TV, a microwave and a refrigerator.
Room with Two Queen Beds - Non-SmokingThis room features a seating area, a work desk, a 55-inch cable TV, a microwave and a refrigerator.
King Studio Suite - Non-SmokingThis studio features a separate vanity area, a sofa bed, a 55-inch cable TV, a microwave and a refrigerator.
King Studio Suite with Sofa Bed - Hearing Access/Non-SmokingThis studio features a sofa bed, a 55-inch cable TV, a microwave and a refrigerator.
Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-SmokingThis room features a 55-inch cable TV, a microwave and a refrigerator.
Guest Reviews
8.4
Very Good
Location
Located in the heart of Syracuse, the Hampton Inn & Suites by Hilton Syracuse Dewitt boasts a prime location that caters to a variety of needs, making it an ideal choice for both leisure and business travelers. Perfectly positioned near Syracuse University, the hotel offers convenient access for university families and visitors, with just a short drive to the campus and nearby attractions. The proximity to major interstates, including I-90, ensures easy access for guests arriving by car, while the close proximity to numerous shopping destinations and a diverse range of dining options adds to its appeal.
The hotel sits comfortably off a main road, providing a sense of security and quiet despite its central location. Guests appreciate its closeness to popular spots like the Destiny Mall and local attractions such as the zoo and museum, which are all within a short driving distance. Whether one is visiting family, catching an event, or simply exploring the Syracuse area, the location proves advantageous for various itineraries.
Additionally, while the hotel grounds are described as beautiful, visitors can also enjoy the thoughtfully designed and spacious rooms, complemented by welcoming and attentive staff. With amenities such as a pool and free home-baked brownies upon arrival, guests have repeatedly expressed satisfaction with their experiences, noting the hotel's cleanliness and comfort. Overall, the Hampton Inn & Suites by Hilton Syracuse Dewitt is celebrated not only for its strategic location but also for the quality of service and accommodations, ensuring it is a favored choice for many returning guests.
Breakfast
The breakfast experience at the Hampton Inn & Suites by Hilton Syracuse Dewitt receives commendable praise from guests. Many reviews emphasize the variety and quality of options available, with the waffle maker being a standout feature, offering different flavored waffles that guests find exceptional. Diners appreciate the hot breakfast selection, which includes eggs, sausage, and omelets, often highlighted for their taste and variety. The presence of fresh fruit, coffee, and tea further enhances the dining experience, with many guests noting the delicious coffee served all around the clock. While there are some mentions of limited selections and the use of disposable plates and cutlery, the positive aspects often overshadow these concerns. Attentiveness of the breakfast staff, even in a self-service setting, adds to the pleasant start of the day for visitors, with staff occasionally going out of their way to ensure guests have a fantastic breakfast experience. Overall, the breakfast at this location is noted for its variety, taste, and the relaxing atmosphere it provides for guests, making it a highlight of their stay.
Rooms
Travelers visiting the Hampton Inn & Suites by Hilton Syracuse Dewitt consistently praise the hotel for its spacious and comfortable rooms. Guests have found the rooms to be very clean and well-maintained, featuring modern amenities like remote-controlled shades and Internet TV. The size of the rooms stands out, providing ample space to relax, complemented by comfortable beds that ensure a restful night's sleep. Many reviews highlight the quiet atmosphere, thanks to well-insulated walls that ensure peaceful nights. While some feedback suggests the decor may be slightly dated, the overall cleanliness and design of the rooms foster a positive experience. The parking facilities are also spacious, adding to the convenience for those traveling by car. Visitors can expect a safe, pleasant stay with courteous interactions from the hotel staff.
Beds
At the Hampton Inn & Suites by Hilton Syracuse Dewitt, guests frequently praise the comfort of the beds, often describing them as very or extremely comfortable. Many guests highlight the cozy bedding, including the duvets and abundance of pillows, augmenting the overall comfort level. The king-sized beds receive particular acclaim, with several guests noting they are ultra comfortable. Though most reviews highlight the positive aspects of the beds, a few guests report issues with thin mattresses and stains, indicating room for improvement in certain areas. Nevertheless, the majority of visitors find the beds provide a satisfying and restful experience.
Cleanliness
Nestled in Syracuse Dewitt, the Hampton Inn & Suites by Hilton impresses its guests with a consistent standard of cleanliness that stands out in their stays. Many reviews highlight the property, including the rooms and common areas, as being exceptionally clean and well-maintained. Guests repeatedly praise the cleanliness from the lobby to the rooms, which are described as modern, comfortable, and spacious. The hotel doesn't just excel in cleanliness—its staff also garners commendation for being friendly, attentive, and welcoming, enhancing the overall experience. Several positive mentions of cleanliness alongside helpful staff in the reviews underscore the hotel's commitment to providing a hygienic and pleasant environment for its guests. A few reviews note areas for improvement in specific instances, but they are overwhelmingly outnumbered by the glowing remarks about the hotel's pristine condition and the efficiency of the staff. While some guests experienced isolated issues, the overall sentiment is that the hotel provides a clean, safe, and comfortable stay, living up to Hampton Inn's reputation for quality.
Staff
At Hampton Inn & Suites by Hilton Syracuse Dewitt, the staff consistently receives high praise for their exceptional service and friendliness. Guests frequently highlight the warm and welcoming demeanor of the team, noting that the front desk personnel, including standout figures like Alexandra, are particularly helpful and accommodating. From check-in to checkout, interactions with staff are described as pleasant, with many guests appreciating the prompt assistance and support provided throughout their stay. The breakfast area staff also garners appreciation for their niceness and attentiveness. Whether seeking assistance with a check-in query or requiring help during the stay, guests find the staff to be readily available, professional, and always eager to offer polite and courteous service. Overall, the hotel's commitment to excellent customer service, as evidenced by the numerous commendations from visitors, makes for a delightful and comforting experience at this Syracuse location.
Pool
The pool at Hampton Inn & Suites by Hilton Syracuse Dewitt has received a mixed bag of feedback from guests, though many highlight positive aspects worth noting. Families and children often enjoy spending time at the pool, which some guests describe as nice, warm, and well-maintained. The hotel staff have also been lauded for their helpful presence, making the pool experience pleasant. However, there are occasional issues with the pool being out of service or less clean than expected. Some guests encountered problems with the pool's cleanliness, citing instances of dirtiness and an unpleasant film on the water. There are also mentions of an inconvenient pool waiver and key system. Despite these concerns, when the pool is operational, it provides a refreshing and enjoyable amenity for many visitors.
Parking
The Hampton Inn & Suites by Hilton Syracuse Dewitt offers guests a convenient and hassle-free parking experience. The hotel provides ample and spacious parking options that cater to the needs of visitors, ensuring a smooth arrival and departure. Located conveniently close to the highway, finding a spot is easy and efficient. Guests appreciate the generous availability of free parking, which adds to the overall positive stay. With plenty of spaces available and a parking lot situated near the hotel entrance, it allows for quick access to both check-in and the facilities, enhancing the guest experience even further.
Yes, Hampton Inn & Suites by Hilton Syracuse Dewitt has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hampton Inn & Suites by Hilton Syracuse Dewitt.
Yes, Hampton Inn & Suites by Hilton Syracuse Dewitt welcomes dogs.
Yes, parking facilities are available at Hampton Inn & Suites by Hilton Syracuse Dewitt.
Yes, Hampton Inn & Suites by Hilton Syracuse Dewitt has a gym.