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Summary of reviewsCresthill Suites Syracuse is a preferred choice for travelers thanks to its prime location which balances accessibility with safety and tranquility. Situated conveniently near major routes, it provides easy access to the airport, downtown Syracuse and Syracuse University, making it an ideal option for both short stopovers and extended stays.
Guests frequently commend the breakfast, highlighting the quality and variety of offerings such as fresh omelettes, scrambled eggs and waffles. The breakfast room is noted for its cleanliness and the friendly, helpful staff enhance the dining experience. However, there are occasional remarks about limited choices and the need for restocking items.
The rooms at Cresthill Suites Syracuse are generally praised for their spaciousness and functionality. Equipped with full kitchens, large refrigerators and multiple bedrooms, the suites are particularly well-suited for families and longer stays. Cleanliness stands out as a major strength with guests often describing the rooms as tidy and comfortable. The beds and pillows receive specific praise for their comfort. Despite some feedback about outdated furniture and occasional maintenance issues, the spacious layouts and additional amenities like free laundry services contribute positively to the stay.
Staff at Cresthill Suites Syracuse consistently receive high marks for their friendliness, helpfulness and professionalism. Guests appreciate the front desk personnel's welcoming demeanor and the attentive service from all staff members, which greatly enhances the overall guest experience.
The pool area is frequently highlighted as a beloved feature, especially by families whose children enjoy the clean and well-maintained facilities. While some guests have noted variability in the pool's temperature and occasional cleanliness issues, it remains a pleasant and relaxing amenity for many.
Overall, Cresthill Suites Syracuse is recognized for providing a comfortable and family-friendly environment. The spacious rooms, equipped kitchens and additional amenities cater well to families and larger groups, ensuring a convenient and enjoyable stay. The beds are typically noted as very comfortable, contributing to restful sleep, despite occasional mentions of the mattresses being too soft or sagging.
In summary, Cresthill Suites Syracuse combines a strategic location, excellent staff and family-friendly facilities to offer a satisfying accommodation option for travelers seeking comfort and convenience. Show more
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Hotel with Parking
Cresthill Suites Syracuse is known to be a popular choice among KAYAK users that look for hotels with parking. The location outside the city center typically provides ample parking space.
Accessible Hotel
This hotel offers ADA-compliant guest rooms with wheelchair accessibility, service animal allowance, accessible power outlets, and closed-captioning television. It provides hearing-impaired light alerts, communication kits with TTY machines, strobe lights, visual door knockers, and telephones with visual call alerts. Bathrooms feature grab bars, low-level towel hooks, lower mirrors, removable showerheads and roll-in showers.
3-Star Hotel
This hotel offers comfortable accommodations with essential amenities, making it a practical choice for budget-conscious travelers. Its location provides easy access to local attractions and businesses.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
King SuiteThis suite features a microwave and refrigerator.
Queen Suite with Two Queen BedsThis suite features a microwave and refrigerator.
Two Bedroom SuiteThis spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit offers 4 beds.
King Studio with Sofa BedOffering free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The studio features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit offers 2 beds.
Studio - Disability AccessIn the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The studio provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Two-Bedroom Suite - Disability AccessThis spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit offers 4 beds.
Guest Reviews
7.8
Good
Location
Cresthill Suites Syracuse stands out for its prime location, appreciated by many guests for being conveniently situated off the highway and near major routes. It balances accessibility with a sense of safety and tranquility, ideal for those continuing their journeys or seeking proximity to key spots in Syracuse. The hotel's central position places the airport and downtown each within a 20-minute drive, making it a strategic choice for travelers. Additionally, it's less than a 10-minute drive from Syracuse University. The location combines well with the added benefits of value and cleanliness, making it a preferred choice for visitors.
Breakfast
The breakfast at Cresthill Suites Syracuse has received a range of feedback from guests with many highlighting positive aspects. Frequent mentions include the quality and variety of the offerings, such as sausage, bacon, scrambled eggs and waffles. Guests often praised the breakfast as being very good, amazing and delicious with specific commendations for the fresh omelettes and the array of selections available.
The breakfast room itself was noted to be clean and expansive, providing a pleasant environment for guests. Additionally, the staff received compliments for being friendly and helpful, enhancing the overall breakfast experience.
However, some guests found the breakfast to be basic or minimal with limited choices or variety. There were occasional remarks about the need for restocking items and a few comments suggesting that while the breakfast was adequate, there was room for improvement in terms of variety and cleanliness.
In summary, the majority of guests found the breakfast at Cresthill Suites Syracuse to be enjoyable and satisfactory with several standout aspects and opportunities for slight enhancements.
Rooms
Cresthill Suites Syracuse offers spacious, well-equipped rooms that many guests have found to be comfortable and cozy, akin to mini apartments. The suites are particularly praised for their functionality, featuring full kitchens with ovens, dishwashers and full-sized refrigerators. The large rooms are often highlighted, providing ample space for families and groups. Suites with multiple bedrooms and full kitchenettes make it especially convenient for extended stays with setups that comfortably accommodate up to six people.
Cleanliness stands out as a major strength with numerous reviews mentioning the very clean and tidy state of the rooms. Most guests appreciated the upkeep, describing the accommodations as "clean and large enough for my family to enjoy" and noting that the cleanliness exceeded expectations. The beds and pillows received specific praise for their comfort, contributing to a restful stay.
However, some reviews pointed out areas for improvement, such as an occasional odor in the rooms and outdated furniture. A few guests noted that the rooms showed signs of wear and occasional lapses in maintenance, indicating that certain updates are needed.
The overall layout and size of the rooms are often commended with the property offering spacious suites that include cozy features like a King bed, sofa-bed and multiple TVs. Despite some dated elements, the facilities, including large parking spaces and convenient free laundry services, add to the positive experience.
In summary, Cresthill Suites Syracuse impresses with its spacious, clean and well-equipped rooms, making it a comfortable stay particularly suited for families and longer visits, though it could benefit from some updates and improved room maintenance.
Beds
Cresthill Suites Syracuse is often praised for its comfortable beds, contributing greatly to guests' positive experiences. Many visitors note the beds as very comfortable with some describing the mattresses as new and providing a good night's sleep. A frequent highlight includes the king-size bed and its sheets, which guests find particularly cozy. Additionally, the bed linens are consistently clean, further enhancing the overall comfort.
However, not all reviews are entirely positive. Some guests have found the mattresses too soft or sagging and noted issues with spine health. The pillows have also received mixed reviews with some finding them uncomfortable or too small. The pullout couches present another area for improvement, as their mattresses are described as old and uncomfortable, often detracting from the overall comfort of the stay.
Despite these occasional concerns, the primary beds in the rooms generally receive favorable feedback, making Cresthill Suites Syracuse a reliable choice for travelers prioritizing a good night’s rest.
Cleanliness
Cresthill Suites Syracuse has garnered mixed feedback regarding its cleanliness. Many guests praised the hotel for being clean with specific mentions of the bathroom and kitchen areas. Guests found the hotel and rooms very clean, accommodating and comfortable, appreciating the friendly staff and the pet-friendly environment. The hallways were noted for their excellent ventilation and the overall property maintained a clean and neat appearance.
However, not all experiences were positive. Some guests reported issues such as an unpleasant odor in the rooms, dated and dirty conditions, poorly cleaned areas and specific issues like sticky floors and stained carpets. There were also complaints about the cleanliness behind furniture and in common areas like the lobby and breakfast area.
Despite these concerns, many visitors highlighted the exceptional cleanliness in their rooms and the well-maintained facilities, suggesting a somewhat inconsistent experience with the hotel's cleaning standards.
Staff
Cresthill Suites Syracuse consistently receives high praise for its exceptional staff. Guests frequently highlight the friendliness, helpfulness and professionalism of the team. Reviews mention that the reception staff is particularly accommodating with several guests noting the pleasant and welcoming demeanor of the front desk personnel. Housekeeping also garners commendation with comments on staff members going above and beyond to ensure a comfortable stay.
Visitors describe the overall service as attentive and polite. The staff's knowledge of the premises and their readiness to assist with directions and recommendations reflect the hotel’s commitment to convenience and hospitality. From check-in to check-out, the staff’s exemplary conduct contributes greatly to the positive experiences of the travelers. The combination of great staff and location ensures guests find both comfort and value during their stay at Cresthill Suites Syracuse.
Pool
Cresthill Suites Syracuse offers a pool experience that has garnered a mix of positive feedback from guests. Many families have highlighted how much their children loved the pool, describing it as a significant advantage of their stay. The pool itself is well-maintained, clean and surrounded by a beautiful and quiet area, creating a relaxing environment for guests. While some reviews mentioned a heated indoor pool, others referred to a heated outdoor pool, indicating variability in guest experiences or potentially both options being available.
However, there are a few aspects that could be improved. Some guests noted that the pool wasn't very warm and felt crowded at times. Additionally, there were instances where the pool was closed or not open yet, possibly due to seasonal weather conditions. A few reviews mentioned cleanliness issues in the late afternoon due to bugs and one guest found the pool caused itchiness. Nonetheless, for many, the pool remains a delightful feature of the hotel, contributing positively to their overall stay.
Family
Cresthill Suites Syracuse offers a comfortable and family-friendly experience for those traveling with kids. Guests frequently praised the spacious and clean rooms, ideal for families to unwind. The layout of the suites, particularly with separate bedrooms and living areas featuring sofa beds, ensures privacy and convenience for larger groups. Many appreciated the additional amenities, such as kitchens and extra bathrooms, which added to the sense of ease and comfort. The hotel is noted for being accommodating, fitting the needs of both smaller and larger families and is a nice option for a family-friendly and budget-friendly stay. Perfect for short stopovers or longer family getaways, Cresthill Suites Syracuse offers a welcoming atmosphere that caters well to families.
Yes, Cresthill Suites Syracuse has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Cresthill Suites Syracuse.
Yes, Cresthill Suites Syracuse welcomes dogs.
Yes, parking facilities are available at Cresthill Suites Syracuse.