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Summary of reviewsNewcastle West Hotel & Bar is well-regarded for its favorable location near Newcastle's city center with many guests appreciating the ease of access to shops, public transportation and local attractions such as St James Park. The area around the hotel is quiet, offering a peaceful retreat close to the bustling city. However, some guests noted that the surrounding area could be more appealing and that the walk from the train station was longer than expected.
The guest rooms at Newcastle West Hotel & Bar are predominantly clean, tidy and provide good value for budget-conscious travelers. Many guests have found the beds to be comfortable, contributing to a pleasant overall experience. Room sizes vary with some spacious enough for groups while others are quite small. Although basic in decor, the rooms are often newly decorated and well-maintained. Shared bathroom facilities are noted for their cleanliness, despite being less desirable for those seeking more privacy.
Guests frequently commend the hotel's cleanliness, finding all areas, including communal spaces, to be well-kept and welcoming. Occasional issues with showers and bedding were mentioned, but the general consensus remains positive.
The staff at Newcastle West Hotel & Bar stand out for their friendliness, politeness and helpfulness. The reception staff and manager John, in particular, receive high praise for their attentiveness and dedication to guest satisfaction. This excellent service significantly enhances the guest experience with many visitors noting the personal touch and willingness of the staff to go above and beyond.
While the hotel offers free Wi-Fi, it receives mixed feedback due to issues with reliability and coverage, particularly in guest rooms. Some guests also reported instances of Wi-Fi charges, suggesting room for improvement in this area.
In summary, Newcastle West Hotel & Bar is a practical and comfortable choice for travelers seeking affordability, cleanliness and excellent service. The hotel excels in location, staff friendliness and maintaining a clean environment, though some inconsistencies in room sizes, bed quality and Wi-Fi service indicate areas for potential enhancement. Show more
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6.9
Rated
Location
Newcastle West Hotel & Bar boasts a generally favorable location with many guests appreciating its proximity to Newcastle's city center. The hotel is consistently mentioned as being within a 10 to 20-minute walk or a short taxi ride from the city's bustling heart, making it convenient for travelers. Guests highlighted the easy access to shops and public transportation with several noting the bus stop right outside the accommodation.
The area around the hotel is described as quiet, which many found ideal, particularly for those looking to stay close but not directly in the midst of the city's hustle and bustle. Sports fans noted the nearby sports hall and the walking distance to St James Park, making it a great spot for catching local events.
Overall, the hotel serves as a practical base for exploring Newcastle, offering good value for money with the added benefit of being close enough to the center while maintaining a peaceful atmosphere. However, some guests did feel that the surrounding area wasn’t particularly appealing and noted a somewhat longer walk from the train station than expected. Despite these few reservations, the location is largely commended for its convenience and accessibility to city attractions.
Rooms
The Newcastle West Hotel & Bar offers a mixed bag when it comes to its guest rooms with a recurring theme of cleanliness and affordability. Many reviews highlight the rooms as clean, tidy and well-kept, making them suitable for short stays or travelers on a budget. The beds are predominantly described as comfortable, enhancing the overall experience of a good night’s sleep.
Room sizes vary significantly with some guests enjoying spacious accommodations suitable for groups, while others report very small rooms, sometimes with barely enough space for a double bed. A few guests mention issues such as no hot water and leaking sinks, but these seem to be exceptions rather than the norm.
The decor is mostly described as basic but refreshed and newly decorated in some cases. Shared bathroom facilities are frequently mentioned and although spotless, they might not be ideal for those seeking more privacy. Despite the simplicity, the rooms offer amenities that are deemed adequate given the reasonable pricing.
The hotel’s location is another plus, being within a short walking distance from Newcastle center with affordable taxi options available after a night out.
In summary, Newcastle West Hotel & Bar stands as a practical choice for budget-conscious travelers prioritizing cleanliness and convenience over luxury. Guest experiences can vary, but for the price, it generally meets expectations for a basic but comfortable stay.
Beds
Newcastle West Hotel & Bar receives mixed reviews regarding its beds. On the positive side, many guests found the beds to be comfortable and even super comfy. Terms like comfy, very comfortable and spacious comfortable bed frequently appear in the reviews, suggesting that, for a significant number of visitors, the sleeping arrangements contributed positively to their stay. Cleanliness was also a highlighted attribute with several mentions of the beds being clean and very comfortable.
However, not all guests shared this positive experience. Some encountered issues such as beds sagging, creaking and even feeling like a waterbed. There were mentions of headboards being broken or detached and stained mattresses. Comfort levels were inconsistent with a few guests describing the mattresses as extremely hard or uncomfortable and the covers a bit dirty. Additionally, some reviewers noted a lack of adequate pillows with the provided ones being described as paper thin.
Overall, while many visitors enjoyed a restful night on comfortable beds, there were notable exceptions that point to inconsistency in bed quality and maintenance.
Cleanliness
Newcastle West Hotel & Bar frequently receives praise for its cleanliness with many guests highlighting that all areas of the hotel are immaculately clean. Visitors have consistently described their rooms as clean and tidy and the property overall as being very clean. The cleanliness extends to communal areas, contributing to a well-maintained and welcoming atmosphere.
Although there are mentions of some issues, such as occasional problems with the showers and bedding being less than perfect, the general consensus points to a clean and tidy establishment. Basic but clean and comfortable rooms ensure the hotel provides good value for a comfortable stay, particularly appealing for quick overnight stops. Overall, Newcastle West Hotel & Bar seems to maintain high standards of cleanliness, making it a reliable choice for travelers seeking a clean and comfortable experience.
Staff
The Newcastle West Hotel & Bar has garnered high praise for its exceptional staff, who contribute significantly to the positive experience of staying at the hotel. Guests consistently highlight the friendly, polite and helpful nature of the team. The reception staff are particularly noted for their kindness and attentiveness, ensuring that every guest feels welcomed upon arrival.
John, the manager, receives frequent commendations for his unwavering dedication to guest satisfaction. Many reviews mention that nothing was too much trouble for him and he made every effort to make guests feel comfortable and well-cared-for. His recommendations and cheerful demeanor were particularly appreciated, adding a personal touch to the guest experience.
The hotel staff, in general, are celebrated for their welcoming attitude and professional conduct. Whether it’s the bartender, the host or the man on reception, each member of the team is described as lovely and accommodating. The warmth and helpfulness extend beyond just meeting expectations; the staff often exceed them, making sure all needs and requests are promptly addressed.
In conclusion, the combination of a great team and outstanding managerial leadership at Newcastle West Hotel & Bar ensures that guests leave with fond memories and a strong likelihood of returning. The staff's hard work and genuine friendliness stand out as the highlight of many visitors' stays, making this hotel a highly recommended choice for travelers seeking excellent service.
Wi-Fi
The Newcastle West Hotel & Bar offers a stay that garners mixed feedback regarding its Wi-Fi service. While some guests appreciate the availability of free Wi-Fi, many highlight significant issues. Several reviews indicate there is no Wi-Fi in the rooms or that the Wi-Fi connection is unreliable and often does not work. Some guests mention that Wi-Fi is not always included and there are instances where charges apply. Additionally, the reach of the Wi-Fi signal is a frequent concern with numerous guests reporting that it doesn't extend to their rooms. Overall, the Wi-Fi service appears to have room for improvement to meet guest expectations.
No, Newcastle West Hotel & Bar doesn't have any pool.
No, a spa isn't available at Newcastle West Hotel & Bar.
No, Newcastle West Hotel & Bar doesn't allow dogs.
No, parking facilities aren't available at Newcastle West Hotel & Bar.
No, Newcastle West Hotel & Bar doesn't have a gym.