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Summary of reviewsQuality Hotel presents a well-rounded experience with several notable strengths, primarily centered around its convenient location and accommodating staff. Located strategically near Philadelphia Airport with a complimentary 24-hour shuttle service, it is easily accessible for air travelers. Its proximity to major highways and downtown Philadelphia offers guests easy access to dining, cultural attractions, and practical amenities like Denny's restaurant next door.
Breakfast at Quality Hotel adds value to many stays with its inclusion in the package, despite some varied opinions regarding its quality and service consistency. Positive mentions highlight a clean environment and friendly staff during breakfast time, although some guests desire extended hours and more variety in the options provided.
The rooms at Quality Hotel are appreciated for their spaciousness and comfort, featuring cozy furnishings and amenities aimed to enhance relaxation. However, there are occasional reports of inconsistencies in cleanliness and maintenance, with some rooms requiring improvement to meet guest expectations fully.
Cleanliness remains a mixed bag, with several guests praising clean rooms, comfy beds, and a lovely pool. Yet, there are mentions of inconsistent cleaning standards and a need for renovations to address maintenance problems and outdated appearances.
The hotel staff stands out for their friendliness and helpfulness, often receiving praise for their attentive service, especially at the front desk. Notable individuals like D’Andre and the shuttle driver are frequently commended for their exceptional customer service. However, some experiences suggest occasional shortfalls in service delivery by certain staff members, hinting at room for improvement.
While the Wi-Fi experience has been less favorable, with connectivity issues reported consistently, the hotel's pool remains a popular feature. It offers a clean and peaceful retreat despite operational inconsistencies like unpredictable closures and limited hours.
Parking is another aspect where the hotel excels, providing ample and convenient free parking with accessibility features that guests appreciate. Despite some additional costs noted by certain guests, the overall parking experience is generally positive.
Beds receive mixed reviews, with many highlighting comfort and clean linens, although there are occasional discrepancies concerning bed sizes and maintenance issues with older mattresses. Overall, for those seeking a practical, comfortable stay with convenient access to Philadelphia's myriad attractions, Quality Hotel offers a compelling option that balances affordability with essential amenities. Show more
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Categories
Accessible Hotel
This hotel offers a welcoming environment with features designed to accommodate guests with diverse needs, ensuring a comfortable and accessible stay for all visitors.
Hotel with Gym
This hotel provides a fitness center. Guests can enjoy a workout during their stay.
3-Star Hotel
This hotel offers essential amenities and comfortable accommodations at a reasonable price. Its location provides access to local attractions and businesses.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Quadruple Room with Two Queen Beds - Disability Access/Non SmokingFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The quadruple room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as tumble dryer. The unit has 2 beds.
King Room with Tub - Disability Access/Non SmokingThe spacious double room provides a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a bath. The double room offers a wardrobe, tumble dryer, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.
Quadruple Room with Two Queen Beds - Non SmokingOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as tumble dryer. The unit has 2 beds.
King Room with Tub - Non SmokingThe spacious double room provides a tea and coffee maker, a seating area, as well as a private bathroom featuring a bath and a shower. The double room features a wardrobe, tumble dryer, a sofa, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.
Superior King Room - Non-SmokingThe unit has 2 beds.
Guest Reviews
5.7
Rated
Location
Quality Hotel boasts a convenient and strategic location that appeals to a wide array of travelers. Its prime proximity to Philadelphia Airport, enhanced by a free and reliable 24-hour shuttle service, makes it an ideal stop for those flying in or out of the city. The hotel is also well-situated near major highways, notably Interstate 95, providing easy access for those traveling by car. Guests appreciate the hotel's closeness to downtown Philadelphia, with its vibrant dining scene and cultural attractions just a short drive away. Additionally, the presence of Denny's restaurant next door adds a convenient dining option, contributing to the overall practicality of the location. Despite its practicality, some guests note the neighborhood's less appealing features commonly associated with airport areas. Nonetheless, the Quality Hotel’s favorable combination of location, cleanliness, affable staff, and affordability make it a valuable choice for travelers seeking efficiency and accessibility during their stay in Philadelphia.
Breakfast
Quality Hotel seems to offer a mixed bag when it comes to breakfast, as portrayed by the guest reviews. While some visitors enjoyed a delightful breakfast experience complimented by friendly staff and a clean environment, others felt their morning meal could have been significantly improved. Guests appreciated the inclusion of breakfast in the package, finding it impressive especially when coupled with benefits like a 24-hour free shuttle service to the airport. However, issues were raised concerning the availability and quality of breakfast, with reports of it sometimes being absent or offered in a limited manner. Breakfast timing, restricted from 6 am to 9 am, sparked requests for extended hours. There were also criticisms about the lack of variety, occasional issues like cold water for tea, egg shells in eggs, and misunderstandings regarding its inclusion. Despite these drawbacks, those who experienced a satisfactory breakfast highlighted it as a positive aspect of their stay. Understanding these varied experiences can help future guests set realistic expectations when planning their mornings at the Quality Hotel.
Rooms
Quality Hotel provides guests with the ambient comfort of spacious rooms, featuring ample space complemented by cozy desks and couches. The clean and fluffy bath towels certainly stand out, while many found the comfortable beds and abundance of pillows to be a delightful touch. Heating systems effectively keep rooms warm and cozy, enhancing the sense of comfort during chilly nights.
However, numerous remarks about cleanliness can't be ignored. Guests experienced inconsistent cleaning services, with some rooms lacking daily tidying and others regrettably exhibiting mold in corners, worn-out carpets, and disturbing odors. Issues with room amenities, such as non-functioning phones and fridges, along with a peculiar shortage of linens and towels, seem to unsettle the otherwise tranquil atmosphere. Additionally, some travelers reported challenges with smoke infiltrating nonsmoking areas, detracting from their overall experience.
While the ambiance of the corridors and elevators mostly remains quiet, there were occasional disturbances from neighboring rooms. With some heating and cooling inconsistencies, certain parts of the hotel felt muggy. Despite its past reputation for cleanliness and appeal, the hotel might benefit from some refurbishment to restore its previous charm and enhance guest satisfaction.
Beds
Quality Hotel receives a mix of feedback regarding its beds. Many guests find the beds comfortable, with some specifically highlighting the plentiful pillows and clean sheets that contribute to a cozy stay. The hotel makes an effort to ensure guests relax on reasonably good and comfy beds. However, expectations are sometimes unmet with bed sizes, as some guests noted discrepancies between advertised sizes and what was provided. A few reviews mention older mattresses and occasional maintenance issues, such as sagging or bed discomfort. Despite this, the general consensus leans towards a comfortable sleeping experience for many.
Cleanliness
Quality Hotel has garnered mixed reviews regarding its cleanliness and overall state of the premises. On the positive side, some guests have noted clean and comfortable rooms, with particular mention of clean beds and bathrooms, which can be a relief for those concerned about hygiene. Additionally, the hotel offers a good breakfast and a beautiful, clean pool, which adds to a pleasant stay.
However, challenges include inconsistent cleaning standards, as several guests reported dirty rooms upon arrival, dust, and various maintenance issues such as plumbing problems and broken appliances. The hallways have been described as messy and cluttered, often with unpleasant odors permeating the area. Some reviewers have pointed out the run-down and outdated appearance of the hotel, with several areas needing significant cleaning and renovation.
The hotel appears to be making efforts to improve, as renovations are mentioned, but clearly, more work is needed to ensure a consistently pleasant experience. Overall, while some guests found their rooms satisfactory, the general maintenance and cleanliness levels seem to need attention to provide a more reliable and welcoming environment.
Staff
Quality Hotel boasts a team of staff that is largely recognized for their friendliness and helpful attitude. Guests have frequently noted the polite and attentive nature of many team members, particularly during check-in and in their interactions at the front desk. Positive remarks highlight commendable customer service with many staff members being efficient and respectful. Exceptional service was provided by individuals like D’Andre and the shuttle driver, who both left a positive impression on guests through their helpfulness.
However, guest experiences were mixed, as some reviews pointed out instances of rudeness, particularly among certain front desk personnel. There were mentions of indifference and lack of charisma in service, implying that improvement in consistency across staff could enhance guest satisfaction.
Overall, while the majority of interactions with staff were pleasant and accommodating, a few negative experiences suggested occasional shortcomings in service delivery that the hotel might need to address.
Wi-Fi
The reviews for Quality Hotel suggest that the Wi-Fi experience might not be up to expectations, with several guests noting significant connectivity issues. Some visitors reported that the Wi-Fi was barely working or not available at all, which could impact the convenience of staying connected during a visit. While the feedback does not mention any positive experiences regarding the Wi-Fi, it’s essential for future guests to consider this aspect, especially if reliable internet access is a priority during their stay.
Pool
The pool at the Quality Hotel receives mixed feedback from guests who have experienced both its charms and challenges. Many visitors praise the pool area for being a beautiful and clean outdoor facility, offering a serene oasis, particularly appreciated by families with children. Its proximity to local attractions and businesses makes it a convenient choice for travelers with easy access to relaxation. However, guests have noted that the pool’s availability can be unpredictable, with frequent closures and limited operating hours not always aligning with its advertised status. The pool's temperature has also been a point of concern, as it remains unheated and can be quite chilly. While some guests enjoy moments of tranquility at the pool, others have faced hurdles such as delayed openings and restricted access due to group size policies. Overall, the pool remains a key amenity for the hotel, valued by guests when available, despite operational inconsistencies.
Parking
Quality Hotel provides convenient parking options to its guests, with positive experiences predominantly noted. Visitors found the parking easy to locate and appreciated the ample availability of free parking spaces. Those requiring accessibility features particularly benefited from the plentiful handicapped spaces available at the rear of the hotel. While there is mention of a relatively low price for parking compared to other venues, some guests noted additional costs associated with their bookings. Nonetheless, the overall consensus is that guests can enjoy sufficient and hassle-free parking during their stay.
Yes, Quality Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Quality Hotel.
Yes, Quality Hotel welcomes dogs.
Yes, parking facilities are available at Quality Hotel.