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Summary of reviewsThe SureStay Hotel by Best Western Fairfield Napa Valley is highly regarded for its convenient location and helpful amenities, making it a popular choice for travelers in Northern California's wine country. Situated near major freeways, the hotel provides easy access to nearby cities such as Vacaville, Sacramento, Napa, and San Francisco. Guests appreciate the proximity to essential conveniences, including grocery stores, restaurants, and services, making it ideal for both leisure and business trips.
Rooms at the hotel are often praised for their cleanliness, comfort, and modern updates, with many featuring spacious layouts and useful amenities like microwaves and refrigerators. While some guests have reported minor issues, the rooms generally meet expectations for a comfortable stay. The hotel's effort in maintaining cleanliness and providing a pleasant environment is evident, with housekeeping and maintenance staff frequently commended.
The attentive and friendly staff further enhance the experience, consistently going above and beyond to ensure a pleasant stay. Names like Eduardo, Justyn, and Jordan are frequently highlighted for their professionalism and welcoming demeanor. The staff's dedication helps address any minor inconveniences promptly, adding to the overall positive atmosphere.
Among the amenities, the complimentary breakfast receives mixed reviews, serving as a convenient option for a quick start to the day. The selection, though basic, includes various options such as oatmeal and coffee, catering to guests looking for a simple morning meal. Additionally, the reliable free Wi-Fi and convenient parking facilities, including well-lit and abundant spaces, contribute to the hotel's overall appeal.
The hotel's outdoor pool and hot tub offer an inviting retreat, particularly for families, despite occasional maintenance closures. Pleasant settings by the poolside enhance the guest experience, with many enjoying the pool's cleanliness and peaceful ambiance.
Overall, the SureStay Hotel by Best Western Fairfield Napa Valley presents an excellent value proposition for budget-conscious travelers. With clean rooms, a strategic location, and commendable service, it stands as a reliable choice in the Fairfield area, meeting the expectations of a typical three-star accommodation. Show more
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Categories
Family Friendly Hotel
This hotel offers essential amenities such as a pool, making it adequate for families. It also includes free breakfast, offering both convenience and value.
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel with Parking
Typical of hotel properties, this establishment is expected to provide parking for guests, contributing to a hassle-free stay for those arriving by car.
3-Star Hotel
This hotel offers essential amenities and comfortable accommodations at an affordable price. It's a practical choice for budget-conscious travelers.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Room Types
Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room with Bath Tub - Disability AccessProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Roll-In Shower - Disability AccessThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Queen RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 1 bed.
Guest Reviews
6.7
Rated
Location
SureStay Hotel by Best Western Fairfield Napa Valley boasts an enviable location that offers visitors a range of conveniences and attractions. Nestled close to the freeway, the hotel ensures easy access for travelers, whether they are heading to nearby cities like Vacaville, Sacramento, Napa, or even San Francisco. Many guests appreciate the proximity to essential amenities, making it easy to walk to a grocery store, Starbucks, or dine at local restaurants, including the Texas Roadhouse.
This central location proves ideal for those visiting the Paradise Valley Golf Course or conducting business at Travis Air Force Base. With gas stations and numerous food options nearby, visitors can enjoy the convenience a quick drive provides. The area's appealing surroundings offer a pleasant environment for walks, revealing a beautiful venue with a unique motel experience.
The hotel's location not only provides easy access to shopping and dining but is also strategically positioned for travelers needing necessities swiftly, including emergency services. As a result, many guests have noted it as a perfect stopover city. With its affordable pricing, clean rooms, and friendly staff, the hotel continues to be a favored choice for those looking for a blend of convenience and comfort in Fairfield Napa Valley.
Breakfast
At the SureStay Hotel by Best Western Fairfield Napa Valley, guests seem to have mixed feelings about the breakfast offerings. Many guests appreciate the convenience of the complimentary breakfast, finding it delicious, adequate, and liking the option of a to-go breakfast. The continental breakfast includes items like danishes, oatmeal, coffee, and orange juice, which some guests describe as nice additions for a quick pit stop. A clean and well-kept breakfast room adds to the positive experience for some.
However, other guests find the breakfast selections somewhat limited and basic, with packaged items, bread, bagels, and few dairy options, which are occasionally expired. Some describe the breakfast area as small and not very inviting. Despite these criticisms, the breakfast suffices for a quick, no-frills start to the day, though it may not fulfill everyone's expectations for a more robust morning meal.
Rooms
The SureStay Hotel by Best Western Fairfield Napa Valley generally receives positive remarks for its accommodations. Guests frequently commented on the cleanliness and comfort of the rooms, highlighting that many are spacious and come equipped with amenities like a microwave and refrigerator. The rooms have undergone recent renovations, featuring updated furniture and fixtures, which many visitors appreciated. Several noted new hardwood flooring and tasteful decor, adding a modern touch to their stay.
While the overall ambiance of the rooms is well-received, there are occasional mentions of minor issues such as bathtub shower problems and some rooms needing weather stripping. A few reviews pointed out that some rooms appeared dated and would benefit from further refurbishment. Additionally, concerns were raised about the room service not being timely and the presence of old food in the microwaves in certain rooms.
Despite these occasional setbacks, guests generally found the rooms to be adequate for their stay, with comfortable beds and a pleasant atmosphere. The hotel's value is noted to be worth the price, making it a viable accommodation option in the Fairfield area.
Beds
At SureStay Hotel by Best Western Fairfield Napa Valley, guest feedback on the beds showcases a mix of opinions, with a noticeable emphasis on comfort. Many guests highlight their stay by praising the beds as extremely comfortable, with adjectives like clean, soft, and comfy frequently mentioned. More than a few visitors found the queen beds particularly nice and noted the overall cleanliness and comfort of their sleeping arrangements. Travelers also appreciated the peaceful atmosphere, with amenities such as hot showers adding to their positive experience.
However, the experience wasn't uniform for all guests. Some encountered beds that varied in quality between rooms, describing them as small, thin, or hard, and in a few instances, likening the sleeping surface to plywood due to uncomfortable mattresses. The occasional report of feeling springs or experiencing a too-soft mattress created a less than ideal experience for some guests. Despite these discrepancies, a substantial number of guests found their stay restful and the bed quality more than satisfactory, making it a potentially appealing choice for those prioritizing comfort.
Cleanliness
SureStay Hotel by Best Western Fairfield Napa Valley offers guests a mix of experiences when it comes to cleanliness, with some visitors highlighting its positive aspects. Many note that the rooms and property are generally clean and comfortable, meeting expectations with clean and quiet accommodations. The hotel's maintenance and housekeeping are often praised for their efforts, especially given the ongoing construction on the premises. The recently renovated areas receive compliments for their neat appearance, and the property itself is appreciated for being well-kept and attractive.
Guests frequently mention the helpful and friendly staff, who contribute positively to the overall stay. They highlight the staff's responsiveness, with issues like malfunctioning fixtures being fixed promptly. These interactions often enhance the hotel's appeal, offsetting some of the mini challenges faced by the guests.
However, experiences vary with reports of some areas, particularly outside the rooms and parts of the flooring, being less clean. There are occasional mentions of discomfort with inconsistent cleanliness, such as dust and leaks which impact certain stays. Despite these challenges, the hotel maintains a good value reputation, positioning itself as an option for budget-conscious travelers seeking a strategic location close to key amenities.
Staff
At the SureStay Hotel by Best Western Fairfield Napa Valley, guests can expect outstanding service courtesy of a dedicated and amiable team. The reception area consistently receives praise, with standouts like Eduardo, Justyn, and Jordan garnering special accolades for their professionalism and exceptional customer service. Whether interacting with guests at check-in or assisting throughout a stay, the staff's friendliness and willingness to go above and beyond make a lasting impression. The hotel employees are frequently described as polite, accommodating, and attentive, contributing to a welcoming atmosphere. Despite an isolated incident of miscommunication, the overall consensus highlights a team that is quick to address requests and committed to ensuring a pleasant guest experience. With attentive service available around the clock, visitors can expect a warm reception and helpful support throughout their visit.
Wi-Fi
The SureStay Hotel by Best Western Fairfield Napa Valley provides a reliable Wi-Fi experience for its guests. Many found the Wi-Fi connection to be satisfactory, with a good signal available for use during their stay. The hotel offers free Wi-Fi, which is a convenient feature appreciated by travelers. While some technical issues, such as intermittent Wi-Fi connectivity, were reported, the hotel generally ensures a decent internet service overall. Additionally, guests have access to amenities such as air conditioning, which contributes to a more comfortable stay despite occasional external noise challenges.
Pool
SureStay Hotel by Best Western Fairfield Napa Valley offers guests an attractive outdoor pool area, accompanied by a relaxing hot tub. The atmosphere around the pool is inviting, with many visitors appreciating the peaceful quietness of rooms situated on the pool side. While some reviews mentioned maintenance issues and occasions when the pool was closed, others highlighted the pool's cleanliness during their stay, praising its well-kept condition alongside the hot tub. Families have found the pool enjoyable, with children particularly delighted by the swimming experience. Though there have been mentions of cleanliness concerns affecting some guests' enjoyment, those who experienced the pool being well-maintained had positive encounters, providing a pleasant retreat during their hotel stay.
Parking
SureStay Hotel by Best Western Fairfield Napa Valley offers a convenient parking experience for travelers. Guests appreciate the abundance of parking spaces, making it easy to find a spot upon arrival. The parking lot is well-lit, adding a layer of security and comfort for guests parking their vehicles overnight. For those with larger vehicles, parking a truck is straightforward, making it a practical option for those on road trips or traveling with equipment. Accessibility is also taken into account, with close handicap parking available to ensure ease of access. The hotel provides free parking, which contributes to its appeal as a good price-quality ratio destination for visitors in the area. Furthermore, the parking lot's proximity to local amenities such as a Texas steakhouse, gas station, and Starbucks offers convenient dining and refreshment options within a short walk.
3 Star
SureStay Hotel by Best Western Fairfield Napa Valley offers a compelling option for visitors seeking budget-friendly accommodations in Northern California's scenic wine country. Guests consistently commend the hotel for its excellent value, highlighting a low-cost stay that meets expectations for a typical 3-star experience. Rooms are clean, and the location is convenient, making it an ideal choice for travelers touring vineyards and breweries in the area. Visitors express satisfaction with the standard amenities, contributing to a positive overall impression. Those on a budget find the hotel a practical solution, as it delivers an adequate place to rest without compromising essential comforts. The hotel successfully fulfills its purpose as a modest yet dependable stopover, earning favorable recommendations from guests.
Yes, SureStay Hotel by Best Western Fairfield Napa Valley has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SureStay Hotel by Best Western Fairfield Napa Valley.
Yes, SureStay Hotel by Best Western Fairfield Napa Valley welcomes dogs.
Yes, parking facilities are available at SureStay Hotel by Best Western Fairfield Napa Valley.
No, SureStay Hotel by Best Western Fairfield Napa Valley doesn't have a gym.