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Summary of reviewsThe Best Western Plus Burlington Hotel in Folkestone receives commendable reviews for its location, services and overall experience, making it a favored choice among travelers. Situated by the sea, the hotel offers stunning views of the English Channel and quick access to key attractions like the town center and Folkestone harbour. The hotel’s historic Victorian architecture, complete with stained glass windows, adds a unique charm that guests appreciate. The proximity to the Eurotunnel is particularly valued by travelers crossing the channel, providing a peaceful retreat in a tranquil, residential setting.
Guests consistently praise the cleanliness of the hotel. The rooms are highlighted for their modern bathrooms, immaculate upkeep and comfortable furnishings. With a mix of room sizes, including dog-friendly options, the accommodations cater to diverse needs.
The staff at Best Western Plus Burlington Hotel are a significant contributor to its positive reputation. Described as friendly, helpful and professional, the staff enhance the guest experience with efficient check-in/out processes and exceptional service in the restaurant. Specific individuals, such as bar manager Mark and receptionist Gary, are often singled out for their outstanding hospitality.
Dining at the hotel receives mixed but largely favorable reviews. Breakfast offerings are noted for quality and variety with options catering to different dietary preferences, although some guests suggest improvements in service speed and food temperature. Dinner at the Bay Tree Grill garners high praise for its flavorful dishes and inviting ambiance. However, slow service and occasional menu availability issues are areas for potential enhancement.
The WiFi connection is a point of frustration for some guests with reports of instability and poor reception, particularly in certain parts of the hotel. Conversely, other guests have found it to be adequate for their needs.
When it comes to comfort, the beds receive mixed feedback. While many guests find them very comfortable, others find them too firm. Personal preferences for mattress firmness seem to play a role in these varied opinions.
Business travelers find the hotel accommodating with business-ready facilities, including a well-maintained business center and comfortable workspaces in rooms. However, some logistical challenges, like parking and additional fees, have been noted.
In terms of accessibility, the hotel offers several features making movement easy for guests with disabilities, including accessible rooms and facilities. Nonetheless, improvements in disabled parking have been suggested.
Overall, the Best Western Plus Burlington Hotel provides a welcoming stay with excellent service, comfortable accommodations and a prime location. The historical charm combined with modern amenities makes it a popular choice for both leisure and business travelers who appreciate quality, convenience and friendliness. Show more
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Categories
Historic Hotel
This hotel is noted for its beautifully maintained Victorian architecture and retains many original period features from the 1800s, offering a glimpse into that era.
Hotel Taking Steps Towards Sustainability
This hotel is part of Best Western Hotels & Resorts, which participates in the Green Key Eco-Rating Program. This program promotes sustainable tourism practices across its properties.
4-Star Hotel
This Victorian hotel is set in leafy gardens overlooking the Leas Promenade and the English Channel. It is a short walk to Folkestone's town center and beach. The hotel combines historical elegance with modern amenities.
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Room Types
Suite with King Bed - Non-SmokingThis suite has a bathrobe, seating area and lounge area.
This room is not pet friendly.
Standard Twin Room with Two Single Beds - Non-SmokingThis twin/double room features a seating area and desk.
this room is pet friendly
Superior Twin Room with Sofa bed and Partial View - Non-SmokingProviding free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box as well as sea views. The unit offers 3 beds.
Junior Suite with Four Poster Bed and View - Non-SmokingThis suite features a bathrobe, seating area and spa bath.
This room is not pet friendly.
Small Double Room A compact double room equipped with desk.
This room is not pet friendly.
Standard Double Room with 1 Double Bed - Non-SmokingThis twin/double room features a seating area.
This room is pet friendly
Superior Double Room with Double Bed - Non-SmokingThis twin/double room has a flat-screen TV, bathrobe and seating area.
This room is pet friendly
Deluxe King Room with King Bed and View - Non-SmokingThis luxury double room features a four poster bed, seating area and bathrobes.
This room is not pet friendly.
Suite with 1 King Bed - Non-SmokingThis suite has a bathrobe and seating area.
This room is not pet friendly.
Guest Reviews
8.3
Very Good
Location
The Best Western Plus Burlington Hotel in Folkestone boasts an exceptional location that consistently impresses its guests. Nestled right by the sea, this historic hotel offers beautiful views of the English Channel and convenient access to the beachfront promenade. Visitors praise its proximity to local attractions, including the town center, Folkestone harbour and the scenic Leas promenade, which is just a short walk away.
In addition to its picturesque seaside setting, the hotel is ideally situated for those traveling via the Eurotunnel, making it a perfect stopover both before and after cross-channel journeys. The quiet, residential neighborhood adds to the hotel’s tranquil atmosphere, offering a peaceful retreat away from the hustle and bustle.
The Victorian-era building itself is another highlight, admired for its character and charm, featuring impressive stained glass windows and grand architecture. Interior spaces are reportedly clean and well-decorated, maintaining a blend of historical grace with modern comforts.
Guests frequently commend the friendly and accommodating staff, further enhancing the warm and welcoming ambiance of the property. Whether for a relaxing seaside stroll or an easy gateway to European travel, the Best Western Plus Burlington Hotel's superb location and elegant surroundings make it a highly recommended choice.
Breakfast
The breakfast experience at Best Western Plus Burlington Hotel garners a mixed set of reviews but generally skews positive. Many guests have praised the breakfast for its quality, describing it as excellent, delicious and plentiful with a good variety of options, including authentic English breakfasts and vegan choices. Some reviews highlight the use of local products and the friendly service they received during their meals. The breakfast buffet often receives compliments for its freshness and diversity with both continental and cooked options available.
However, there are notable criticisms as well. Some guests found the breakfast to be average or disappointing, referencing issues such as cold food, lack of variety and chaotic service. Specific complaints also include expensive pricing, insufficient restocking of buffet items and the small size of breakfast portions. Additionally, the necessity to reserve a time slot for breakfast in advance and occasional limitations due to large groups staying at the hotel have been mentioned as inconveniences.
Despite these drawbacks, many reviews affirm that the breakfast is a highlight of their stay and recommend it, especially noting its value for money and the exceptional quality of service from staff. In summary, guests can expect a generally positive breakfast experience with a few areas for potential improvement.
Dinner
The dinner experience at the Best Western Plus Burlington Hotel has garnered varied feedback from its guests. Many reviews celebrate the high quality of the cuisine, noting that the food in the restaurant is of a great standard and the evening meals particularly stand out for their excellence and deliciousness. The restaurant's ambiance is referred to as cozy and inviting and diners note that service is generally very good with polite and helpful staff enhancing the dining experience.
Guests frequently highlight that both breakfast and dinner are exceptional with some specific dishes, such as fish and chips, receiving high praise. The bar also receives positive mentions for being well-stocked and offering a nice range of cocktails, making it a great spot for an after-dinner drink.
However, there are some criticisms. Some diners experienced slow service and long waits with a few encountering issues with menu availability and disappointing food quality. The dining area itself was sometimes described as too dark or not intimate enough and occasional problems with cleanliness and noise levels also detracted from the experience for a few guests.
Despite these occasional downsides, it’s clear that many guests enjoyed their meals at the hotel, frequently recommending the restaurant for both its flavor and service quality. The Bay Tree Grill, in particular, is noted for its delicious options and well-prepared meals, underscoring the restaurant's overall positive reception among diners.
Rooms
The Best Western Plus Burlington Hotel offers a mix of room experiences that largely trend towards the positive. Guests frequently highlight the clean, spacious and comfortable nature of the rooms. Many appreciate the modern bathrooms, immaculate cleanliness and stylish decor. Some rooms boast sea views, making for a picturesque stay.
The hotel features a variety of room sizes, ranging from cozy and well-appointed smaller rooms to expansive suites with ample amenities. Guests often mention how well-furnished and recently renovated many of the rooms are, contributing to an overall pleasant experience. Dog-friendly accommodations are also a noted convenience for those traveling with pets.
Complaints generally center around room temperature with some rooms being described as too hot or too cold and the occasional issue with room size—particularly smaller rooms that might feel cramped. A few reviews also point out problems with room access and outdated shower facilities.
Overall, the rooms at Best Western Plus Burlington Hotel receive high marks for comfort, cleanliness and the attention to detail in their upkeep and renovation. The large and well-equipped rooms, combined with a grand Victorian architecture, ensure a charming and comfortable stay for most guests.
Beds
Guests at the Best Western Plus Burlington Hotel have had a mixed experience regarding the beds. Many guests praised the beds for their comfort, describing them as comfy, very comfortable and super comfortable. The positive reviews highlighted the large bed sizes and the cleanliness of the bed linens, duvets and bedding, contributing to a great night's sleep. Particularly notable were mentions of gigantic and four-poster beds adding to the overall comfort and experience. Some guests even mentioned extra comfortable beds and pillows, leading to an excellent night's rest.
However, not all feedback was positive. There were several mentions of beds being hard, rock hard or too firm, which detracted from the overall experience for some guests. A few reviews mentioned issues with poor-quality mattresses, expired and old beds and bed sizes not fitting their needs. Specific mentions of bouncy beds and discomfort due to hard or lumpy pillows were also noted.
Despite these varied opinions, the overall sentiment leans towards a generally comfortable sleeping experience with many guests enjoying the size and support of the beds. The mixed reviews highlight the importance of personal preference when it comes to bed comfort.
Cleanliness
The Best Western Plus Burlington Hotel has received commendable feedback for its cleanliness. Guests frequently describe the rooms as lovely, excellent and amazing with modern and beautifully decorated interiors that reflect the pictures online. Cleanliness is a standout feature with numerous mentions of spotlessly clean rooms, immaculate bathrooms and well-maintained spaces. Visitors appreciated the clean and comfortable accommodations, noting that the hotel maintains a high standard of hygiene throughout.
The positive feedback extends to well-furnished and well-presented rooms, offering a cozy and comfortable stay. Cleanliness is emphasized with frequent praise for spotless and tidy conditions in both the rooms and communal areas. The hotel itself, a beautiful historic building, is kept in excellent condition, ensuring a pleasant ambiance for guests.
While there are occasional mentions of tired carpets and the need for some interior updates, overall, the cleanliness and maintenance of the hotel receive high praise. The staff's friendliness and attentiveness further enhance the positive experience, contributing to a clean and welcoming environment that leaves a lasting impression on guests.
Staff
The Best Western Plus Burlington Hotel has garnered considerable praise for its staff, who are frequently described as friendly, helpful and accommodating. Reviews consistently highlight the exceptional service provided by both the reception and restaurant teams. Guests appreciated the staff's attentiveness, professionalism and efficiency. The hotel personnel, including specific commendations for individuals like Mark the bar manager and Gary on reception, were noted for their friendly and welcoming demeanor.
Guests remarked on the quick and easy check-in/out processes, as well as the proactive and attentive approach of the reception staff, who ensured all requests were promptly addressed. The restaurant employees also received accolades for their excellent service and efforts to enhance the dining experience. The hotel's environment was praised as dog-friendly, further demonstrating the staff's accommodating nature.
Overall, the hotel staff were characterized by a high level of professionalism, politeness and a warm, welcoming attitude, making stays enjoyable and comfortable for guests. This unwavering commitment to guest satisfaction and an approachable, friendly manner contributed significantly to positive guest experiences at the hotel.
Wi-Fi
The WiFi experience at the Best Western Plus Burlington Hotel garnered mixed feedback from guests. While some highlighted a good wifi service with impressive speed, many found the connection to be consistently problematic. Various issues such as instability, frequent dropouts and poor reception were prevalent in the reviews. Guests reported WiFi problems manifesting as slow and unreliable internet, patchy connections and difficulties staying logged in. In some areas like the basement, WiFi was completely unavailable, while others noticed the network error stopping them from completing tasks. The overall sentiment suggests that while free WiFi is available throughout the hotel, its quality does not always meet the guests’ expectations.
4 Star
The Best Western Plus Burlington Hotel offers a blend of experiences that generally align with the expectations for a four-star establishment. Many guests found the hotel to be a great value with excellent amenities and services typical of a high-standard, four-star accommodation. The rooms, often noted for their modern design and spotlessly clean environment, offer super comfort and beautiful, high-standard bathrooms. Guests appreciated the fantastic views and the excellent location of the hotel.
The reception and service levels were frequently commended with staff described as very friendly and very helpful. The hotel’s welcoming atmosphere and excellent service contributed positively to many stays. Additionally, the well-prepared dinners received praise for their quality and taste.
However, some areas left guests feeling the hotel didn't quite live up to its four-star rating. The breakfast, in particular, was a point of contention with reports of cold food and understaffing leading to a sub-standard experience. Some guests felt that certain aspects of the hotel's facilities were tired and in need of improvement to truly reflect a four-star standard.
Despite these drawbacks, the overall sentiment suggests that the Best Western Plus Burlington Hotel offers a pleasant stay with many guests expressing a willingness to stay again and recommend the hotel. The combination of excellent service, comfortable rooms and a favorable location underscore the positive experiences of many travelers.
Business
Best Western Plus Burlington Hotel offers numerous amenities tailored for business travelers. It is recognized for being business-friendly with business-ready facilities ideal for those on work trips. Guests appreciate the good Wi-Fi connection and comfortable desk configurations, making it easy to work remotely. The hotel's location on the Leas is noted as outstanding for business purposes and the staff are helpful with business needs. Business travelers benefit from a well-maintained business center equipped with copy and print services, as well as conference facilities that include projectors and screens.
However, some areas have been noted for improvement. Guests have commented on slow service and limited parking, which sometimes necessitates parking down the street. Additionally, there are no complimentary bottled water or biscuits and room parking incurs a daily fee. Despite these few drawbacks, many guests use the hotel for business, appreciating its conveniences and support for their professional needs.
Accessible
The Best Western Plus Burlington Hotel offers several features that facilitate accessibility for guests with disabilities. The hotel has accessible ground floor rooms, wheelchair-accessible facilities and an accessible bathroom to ensure comfort and ease of movement. Accessible parking is located nearby and facilities are handicapped equipped.
Guests appreciated the easy access around the hotel, noting that the dining area is accessible and that they even had a table set for breakfast and dinner on the ground floor. The hotel's well-maintained elevator adds to the convenience for those with mobility issues.
However, some aspects require attention. While there are disabled car parking spots, they were sometimes used by hotel staff, requiring guests to ask for cars to be moved. Additionally, some reported that there was no dedicated disabled parking and that the main entrance might be tricky for older relatives.
For those traveling via the Channel Tunnel, the hotel is a suitable stopover despite some minor accessibility concerns, such as limited off-road parking and the absence of an EV charger. Overall, the hotel is generally well-equipped for disabled guests but could improve on specific accessibility points to enhance comfort further.
Historic
The Best Western Plus Burlington Hotel exudes historical importance through its beautifully maintained Victorian architecture. Guests have repeatedly highlighted the hotel’s stunning period features, including the old-fashioned lift and free-standing baths, which encapsulate the charm of the 1800s. This grand establishment retains many of its original architectural elements, offering an old-world atmosphere that seems to transport visitors back in time. Its characterful and beautifully decorated interiors, coupled with large, charming rooms, make the place a visual delight. The history embedded within its walls and the meticulously preserved features make it a destination not just for accommodation but for a historical experience. The hotel’s close proximity to the waterfront promenade adds to its appeal, providing a picturesque setting that complements its storied elegance. Overall, the Best Western Plus Burlington Hotel stands out as a beautiful period hotel that intertwines historical charm with modern comforts.
Romantic
The Best Western Plus Burlington Hotel offers a truly romantic atmosphere perfect for special occasions like anniversaries, honeymoons and birthday treats. The Victorian charm of the hotel, combined with rooms that directly face the English Channel, creates a beautiful and intimate setting for couples. Guests can enjoy spacious and beautifully decorated suites, some of which feature luxurious four-poster beds and stunning sea views.
Ideal as a honeymoon destination, the hotel boasts a romantic vibe enhanced by its proximity to the sea. Many who have celebrated their anniversaries or birthdays here speak highly of the superb accommodations, such as the Master Junior suite, which stands out for its beauty and spaciousness. The lovely interior design adds to the overall enchanting experience, making it a memorable retreat for couples.
While a few practical concerns were noted, such as the need for a small fridge and better tap water temperature, the overall impression remains that the Best Western Plus Burlington Hotel is a wonderful choice for a romantic getaway.
Dog Friendly
The Best Western Plus Burlington Hotel stands out as an excellent choice for travelers with dogs. Reviewers repeatedly highlight the hotel's strong commitment to being dog-friendly, mentioning a wide array of amenities provided for pets, including dog beds, bowls, mats and blankets. Rooms are often prepared in advance to welcome dogs, complete with necessary supplies to ensure a comfortable stay. The location is praised as ideal for travelers using the Eurotunnel and perfect for those journeying with pets.
Guests appreciate the clean and tidy rooms that are spacious enough to accommodate pets and many acknowledge the staff's kindness and welcoming attitude towards dogs. There are specific facilities and a cozy room environment tailored for pets, ensuring their comfort. For dining, dogs aren’t allowed in the main restaurant but alternative arrangements are made, such as setting up a table in the bar area where dogs are permitted.
Although there are additional charges for bringing dogs, these fees are generally seen as reasonable. However, some reviewers found the pet fees to be steep and noticed that dogs are not allowed in economy rooms. Despite some restrictions, such as dogs not being allowed in certain hotel areas, the overall sentiment is positive with many finding the hotel extremely accommodating and helpful for guests with dogs.
In summary, the Best Western Plus Burlington Hotel is highly favored for being dog-friendly, offering essential amenities and a welcoming environment for pets and their owners, making it a great option for those traveling with their furry friends.
No, Burlington Hotel, BW Premier Collection by Best Western doesn't have any pool.
No, a spa isn't available at Burlington Hotel, BW Premier Collection by Best Western.
Yes, Burlington Hotel, BW Premier Collection by Best Western welcomes dogs.
No, parking facilities aren't available at Burlington Hotel, BW Premier Collection by Best Western.
No, Burlington Hotel, BW Premier Collection by Best Western doesn't have a gym.