Casa Luna Hotel & Spa
Fortuna
10.45573400,
-84.65535800
,
1.5 Km South And 1.5 Km West From The Catholic Church In La Fortuna, San Carlos, Alajuela Province.
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Summary of reviewsCasa Luna Hotel & Spa is highly acclaimed for its idyllic and peaceful setting in the heart of the jungle, featuring stunning views of the Arenal Volcano and lush green surroundings. The hotel's strategic location allows easy access to key attractions like the La Fortuna Waterfall and downtown La Fortuna, making it a great base for exploring the area. Although some guests found the location slightly secluded, they appreciated the quiet atmosphere away from the main tourist spots. Wildlife sightings such as toucans and armadillos further enhance the enchanting experience at Casa Luna.
The breakfast at Casa Luna is widely praised for its delicious, varied and generous menu. Many guests highlight the amazing à la carte offerings, fresh fruit and omelette bar. Despite a few comments on the need for better variety and timing, breakfast is generally considered a highlight of the stay. Dinner also garners positive reviews with many enjoying the fresh, flavorful food and the fair pricing. While some find the menu limited and the prices high, the excellent service and enjoyable ambiance, especially with live music, make for a pleasant dining experience.
Rooms at Casa Luna Hotel & Spa are celebrated for their spaciousness, cleanliness and comfortable furnishings. Guests appreciate the rustic charm combined with modern amenities such as air conditioning and well-appointed bathrooms. Stunning views from balconies and terraces, along with luxurious extras like whirlpools, enhance the overall comfort and relaxation. Despite some guests noting a dated feel or lack of modern amenities in a few rooms, the majority find their stay comfortable and enjoyable.
Cleanliness is a standout feature at Casa Luna with guests frequently praising the spotless rooms, clean pool area and beautifully landscaped gardens. The hotel's high standards of maintenance and attentive housekeeping add to the welcoming environment. Staff receive high commendations for their friendliness, helpfulness and professionalism, particularly at the reception. Occasional remarks about less attentive staff do not overshadow the overall positive feedback.
The spa at Casa Luna offers an exceptional experience with a variety of treatments performed amidst the natural beauty of the jungle. Guests consistently highlight the heavenly massages, reasonable prices and professional service. The spa's tranquil ambiance, combined with hot tubs and jacuzzis in the garden area, enhances the relaxing experience.
The pool area is another highlight, featuring a large swimming pool and a selection of heated jacuzzis set within a beautifully landscaped environment. Guests appreciate the clean, inviting atmosphere and the convenience of a poolside bar, making it a perfect spot for leisure.
For those traveling by car, Casa Luna provides free, secure onsite parking with ample space and easy access, ensuring a hassle-free experience. Families find Casa Luna an ideal destination with spacious and clean rooms, several pools and jacuzzis and a tranquil atmosphere surrounded by wildlife, making it a perfect retreat for relaxation and fun.
Overall, Casa Luna Hotel & Spa stands out as a serene retreat offering a blend of rustic charm and modern comfort with excellent facilities and services, making it a delightful choice for visitors seeking both relaxation and adventure.
Categories
The breakfast at Casa Luna is widely praised for its delicious, varied and generous menu. Many guests highlight the amazing à la carte offerings, fresh fruit and omelette bar. Despite a few comments on the need for better variety and timing, breakfast is generally considered a highlight of the stay. Dinner also garners positive reviews with many enjoying the fresh, flavorful food and the fair pricing. While some find the menu limited and the prices high, the excellent service and enjoyable ambiance, especially with live music, make for a pleasant dining experience.
Rooms at Casa Luna Hotel & Spa are celebrated for their spaciousness, cleanliness and comfortable furnishings. Guests appreciate the rustic charm combined with modern amenities such as air conditioning and well-appointed bathrooms. Stunning views from balconies and terraces, along with luxurious extras like whirlpools, enhance the overall comfort and relaxation. Despite some guests noting a dated feel or lack of modern amenities in a few rooms, the majority find their stay comfortable and enjoyable.
Cleanliness is a standout feature at Casa Luna with guests frequently praising the spotless rooms, clean pool area and beautifully landscaped gardens. The hotel's high standards of maintenance and attentive housekeeping add to the welcoming environment. Staff receive high commendations for their friendliness, helpfulness and professionalism, particularly at the reception. Occasional remarks about less attentive staff do not overshadow the overall positive feedback.
The spa at Casa Luna offers an exceptional experience with a variety of treatments performed amidst the natural beauty of the jungle. Guests consistently highlight the heavenly massages, reasonable prices and professional service. The spa's tranquil ambiance, combined with hot tubs and jacuzzis in the garden area, enhances the relaxing experience.
The pool area is another highlight, featuring a large swimming pool and a selection of heated jacuzzis set within a beautifully landscaped environment. Guests appreciate the clean, inviting atmosphere and the convenience of a poolside bar, making it a perfect spot for leisure.
For those traveling by car, Casa Luna provides free, secure onsite parking with ample space and easy access, ensuring a hassle-free experience. Families find Casa Luna an ideal destination with spacious and clean rooms, several pools and jacuzzis and a tranquil atmosphere surrounded by wildlife, making it a perfect retreat for relaxation and fun.
Overall, Casa Luna Hotel & Spa stands out as a serene retreat offering a blend of rustic charm and modern comfort with excellent facilities and services, making it a delightful choice for visitors seeking both relaxation and adventure.
Hotel Taking Steps Towards Sustainability
Casa Luna Hotel & Spa uses a solar panel photovoltaic system to heat water, has 100% LED low-consumption lighting on-site, inverter air-conditioning systems and many more eco-friendly practices.
Certifications:
Certification for Sustainable Tourism (Costa Rica)
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?
Solar radiation
What makes your hotel/accommodation eco-friendly?
Show more... Written environmental policy statement in place
Use of non-toxic cleaning products
LED lighting throughout the premises
Employees are trained to follow environmental policies
Carbon footprint is measured by recognised CO2 measurement tool
Signs in the rooms informing guests that towels will only be changed upon request
Recycling bins in guest rooms
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Most of the ingredients used to prepare meals are locally produced
A vegetarian alternative menu is proposed in the restaurant
An energy audit is carried out at least once every five years
Hotel for Honeymoon
Casa Luna Hotel & Spa provides a comfortable and romantic stay with its spa and convenient location. It is a suitable option for couples looking for relaxation.
Hotel with Spa
This hotel offers a spa and is located near La Fortuna. It provides a relaxing getaway with spa services in a natural setting. The spa focuses on providing a tranquil and rejuvenating experience.
Spa facilities:
Private massage and treatment room(s)
Hot tub(s) / Jacuzzi(s) - Number: 4
Cost for using spa facilities: Charge per Treatment
Spa services:
Show more... Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Couples massage
Hot stone massage
Swedish massage
Signature massage
Body scrub
Body wrap
Reflexology
Family Friendly Hotel
Casa Luna Hotel & Spa offers a family-friendly environment with a spa and comfortable accommodations. Its location in Alajuela provides easy access to local attractions and activities.
Hotel with Swimming Pool
Casa Luna Hotel & Spa features a captivating outdoor pool area. The pool area is integrated into a lush landscape, surrounded by greenery and serene gardens. The main pool, alongside smaller heated pools and hot tubs, is impeccably maintained.
Children's Pool Outdoor Pool
Location of the pool: Outdoor pool
In the pool there is also:
an area designated for children
Pool surface size: 50 m2
Show more...Business Hotel
Offers spa services and a tranquil setting. Although primarily a leisure hotel, its quiet environment is suitable for business travelers.
Accessible Hotel
Casa Luna Hotel & Spa offers facilities for disabled guests, including specific wheelchair accessible room types such as the Standard Deluxe and Standard Deluxe Volcano View rooms.
3-Star Hotel
Casa Luna Hotel & Spa is appreciated for its tranquil setting and spa services. It is located a bit away from the town center, offering a peaceful retreat with comfortable accommodations.
Hotel with Outdoor Pool
This hotel offers outdoor pool facilities for guests to enjoy, in addition to its spa services.
Hotel with Children's Pool
Casa Luna Hotel & Spa includes a dedicated children's pool that is highlighted as lovely and clean, providing a safe and enjoyable space for younger guests. The main pool area and hot tubs are also available for families.
Hotel with Parking
Guest Reviews
Casa Luna Hotel & Spa is cherished for its idyllic and peaceful setting, nestled right in the heart of the jungle. Guests are enamored with the beautiful gardens and the lush green surroundings, offering a tranquil oasis with stunning views of the Arenal Volcano. The hotel’s proximity to key attractions such as the La Fortuna Waterfall and downtown La Fortuna makes it a strategic base for excursions, hiking, zip-lining and enjoying hot springs.
Though some reviews noted the distance from the town center, the slight seclusion is appreciated for the quiet atmosphere it provides, away from the hustle and bustle of the main tourist areas. Visitors generally found it easy to reach the town and other attractions by car or a short taxi ride.
The location is ideal for those looking to immerse themselves in nature while staying close enough to enjoy local dining and activities. The hotel's central yet peaceful locale allows for wildlife sightings, such as toucans and armadillos, adding to the overall enchanting experience. With clean, comfortable rooms and excellent service, Casa Luna Hotel & Spa stands out as a serene retreat conducive to both relaxation and exploration.
Casa Luna Hotel & Spa receives predominantly positive feedback regarding its breakfast with many guests praising the delicious, varied and generous morning offerings. The breakfast is frequently described as amazing, tasty and excellent with guests appreciating the assortment of options available, including fresh fruit and an omelette bar. The made-to-order, à la carte style is highlighted as a high-quality choice with efficient table service contributing to a pleasant dining experience.
Guests also commend the breakfast for its completeness and the inclusion of traditional dishes like Gallo Pinto, effectively meeting various dietary preferences. Regularly mentioned as a highlight of the stay, the breakfast's appealing aspects range from abundant portions to delightful fresh juices and abundant fruit.
However, some reviews indicate areas for improvement, such as the need for better variety and more generous portions. A few guests noted that the breakfast didn't always align with the high expectations set by the hotel’s status, citing it as basic or lacking in value. There were also comments about the limited selection and occasional dryness of some buffet items, as well as the late start time of 7 am, which some found inconvenient for early activities.
While some found the breakfast average or needing improvement, the overall sentiment leans heavily towards a satisfying and enjoyable experience, making the breakfast at Casa Luna Hotel & Spa a notable feature among its many offerings.
Casa Luna Hotel & Spa offers a dining experience that has garnered a mix of reactions from guests, but the consensus leans strongly towards the positive. Many patrons praise the on-site restaurant for its delicious and fresh food, noting the generous portion sizes and fair pricing, which is considered excellent value for money. Dishes such as steak and pizza have particularly impressed and there's praise for both breakfast and dinner options with some guests describing the food as incredible and the restaurant as one of the best they've tried.
However, not every experience has been perfect. Some diners found the dinner menu to be limited and the meat quality lacking, while others commented on the higher prices compared to other accommodations in Costa Rica. Despite these quibbles, the majority of reviews highlight the restaurant's very good or excellent service, delicious meals and the enjoyable ambiance, especially when there was live music.
Overall, guests at Casa Luna Hotel & Spa can expect a generally satisfying dining experience with a few areas for potential improvement.
Casa Luna Hotel & Spa offers guests a blend of comfort and scenic beauty, making it an ideal escape for those seeking both relaxation and nature. The rooms are consistently praised for their spaciousness and cleanliness with many guests highlighting the comfortable beds and well-appointed furnishings. The rustic charm of the accommodations does not compromise on modern amenities, providing air conditioning, king-sized beds and well-equipped bathrooms.
Guests frequently mention the stunning views from their rooms, particularly those on the higher floors or with terraces overlooking the volcano and lush gardens. The balconies are a favorite feature, offering a serene space to enjoy the surrounding natural beauty. Some rooms even come with luxurious extras like whirlpools and jacuzzis, adding to the overall comfort and relaxation.
Cleanliness is a standout aspect with numerous reviews emphasizing how well-maintained and spotless the rooms are. The spaciousness of the rooms is another common theme with many guests appreciating the ample space to unwind and the cozy, well-furnished interiors.
While a few guests noted that some rooms felt a bit dated or lacked modern amenities, the overall feedback remains highly positive with the majority finding their stay both comfortable and enjoyable. The hotel's beautifully maintained grounds and excellent facilities like hot springs, a great pool area and a well-reviewed breakfast add to the appeal.
In summary, Casa Luna Hotel & Spa provides a tranquil and comfortable retreat with spacious, clean and well-furnished rooms, enhanced by breathtaking views and beautiful natural surroundings. The combination of rustic charm and modern comfort ensures a delightful stay for visitors.
Guests who have stayed at Casa Luna Hotel & Spa had varied experiences with the beds offered. Many reviews highlight the comfort of the beds, describing them as great, good, very comfy and even super comfortable. The rooms and beds were often noted to be clean, spacious and well-maintained, contributing to an overall pleasant stay. Large and quiet air-conditioned rooms added to the comfort level. Some guests were particularly pleased with the high-quality linens and the relaxing experience provided by the large beds.
However, not all feedback was positive. A portion of visitors found the beds too firm or hard for their liking, while others noted issues with squeaky or creaky mattresses and noisy beds. Some reviews mentioned that the beds could use updating and there were calls for new mattresses. Despite these criticisms, the general consensus leaned towards a positive experience with comfortable, clean and cozy beds that enhanced their stay at the hotel.
Overall, while there were occasional concerns about firmness and bed noise, the majority of guests seemed to enjoy a comfortable and restful night's sleep at Casa Luna Hotel & Spa.
Nestled in a tranquil location with stunning views of the Arenal volcano, Casa Luna Hotel & Spa has consistently impressed guests with its high standards of cleanliness and well-maintained facilities. The rooms, described as spacious, cozy and extremely clean, offer a serene retreat that pairs perfectly with the hotel's beautiful, rustic charm. Guests have notably appreciated the spotless and fresh environments, including a clean pool area and beautifully landscaped gardens.
Attention to detail in cleanliness is evident throughout the hotel, extending to both the interior rooms and the scenic outdoor spaces. Housekeeping is frequently highlighted for their promptness and attentiveness, ensuring the comfort and satisfaction of every guest. Even the common areas, including the spa, hot springs and swimming pools, are described as very well-maintained and comfortable.
Visitors have praised the hotel's cleanliness across all touchpoints, from the pristine towels often artistically arranged in rooms to the clean public facilities and excellent breakfast offerings. Despite a few mentions of minor lapses, such as shower gel not being replenished or a slight smell of moisture and mold in some rooms, the majority of feedback underscores the hotel's commitment to maintaining a clean and welcoming environment.
The overall ambiance at Casa Luna Hotel & Spa is complemented by its helpful, friendly staff and delicious dining options. Guests have enjoyed clean and spacious rooms with lovely views, contributing to a relaxing and enjoyable stay amidst the scenic beauty and serene junglescape of the property.
The reviews of the staff at Casa Luna Hotel & Spa reflect a predominantly positive sentiment. Guests repeatedly commend the staff for being very friendly, helpful and accommodating, highlighting their attentiveness and dedication to making everyone's stay comfortable. The reception staff, including individuals such as Melvin, Karen and Katya, receive particular praise for their exceptional service and warm attitudes. Many guests appreciate the personal touches, noting that staff often go above and beyond to resolve issues and assist with booking excursions and tours.
Despite the overwhelmingly positive feedback, there are occasional remarks about unfriendly or less attentive staff, particularly in the restaurant and breakfast areas. These isolated comments suggest variability in staff interactions, but they do not overshadow the general satisfaction with the hotel's personnel. Overall, the staff at Casa Luna Hotel & Spa are largely viewed as professional, courteous and a significant contributing factor to the pleasant and enjoyable experiences reported by guests.
Casa Luna Hotel & Spa offers a serene environment with excellent amenities, but the Wi-Fi service, particularly in the rooms, leaves much to be desired. While the Wi-Fi signal is strong and fast in public areas and outside spaces, it becomes quite unreliable within the rooms. Many guests have highlighted that the internet connection in their rooms was either spotty, weak or completely non-existent. Despite efforts to connect, the Wi-Fi often dropped out or did not work well, making it a significant inconvenience for those needing connectivity in their rooms. However, for visitors who do not rely heavily on in-room internet access, the hotel's other features, such as its cleanliness, pleasant staff and beautiful views, provide a splendid retreat. Improvements in room Wi-Fi connectivity would immensely enhance the overall guest experience.
Nestled within the lush surroundings of Casa Luna Hotel & Spa, the on-site spa promises an exceptional experience that combines natural beauty with outstanding service. Guests are consistently impressed by the variety of treatments available, describing them as heavenly and wonderful. The massages, especially those performed outdoors amidst the jungle, are often highlighted as amazing and relaxing. The serene ambiance, enhanced by the sounds of nature, makes each treatment even more special.
The spa area itself is celebrated for its charm and tranquility, contributing significantly to the relaxation offered by the hotel. Visitors appreciate the reasonable prices and professional service, remarking on the excellent and friendly staff. Notably, specific treatments such as the chocolate massage are praised for their uniqueness and the overall soothing experience they provide.
Hot tubs and jacuzzis situated within the garden area add to the delightful atmosphere, offering memorable moments and a chance to unwind. The relaxing pools complement the treatments, making the spa an integral part of the guests' wellness journey.
Overall, Casa Luna Hotel & Spa's spa services stand out for their exceptional quality, affordable prices and the beautiful, nature-infused setting that enhances every moment of relaxation.
Casa Luna Hotel & Spa offers a delightful and well-maintained pool area that consistently impresses its guests. The main swimming pool is of a considerable size, ideal for both relaxation and proper swimming and is complemented by a selection of hot, thermally-heated jacuzzis scattered throughout the property. Many reviews highlight the beautiful landscape surrounding the pools, creating an inviting and serene atmosphere. The pool area also includes convenient features such as a poolside bar, making it a perfect spot for unwinding.
Guests appreciate the clean and tidy grounds, alongside the various heated pools that can be enjoyed even in the evenings. The jacuzzis, available in different temperatures, add a touch of luxury and cater to diverse preferences. Overall, Casa Luna Hotel & Spa's pools and jacuzzis offer a superb and relaxing experience, contributing significantly to a pleasant and enjoyable stay.
Casa Luna Hotel & Spa offers an extensive range of parking amenities that cater to various needs, ensuring a hassle-free experience for guests with vehicles. The hotel provides free, secure and onsite parking facilities, making it incredibly convenient for those with hire cars. Guests have praised the parking lot for being spacious, clean and easy to access, which enhances the overall comfort of their stay.
The availability of private parking ensures added security and peace of mind. Prompt service related to parking is another highlight, as guests find it very well-handled. Although parking spaces can be limited at night, the ample and secure parking during the day compensates for it well.
For those planning activities in the area, the hotel serves as a good base with parking that facilitates easy movement. Located just a 5-minute drive from the city center, Casa Luna Hotel & Spa provides a seamless blend of convenience and accessibility for both sightseeing and relaxation.
Casa Luna Hotel & Spa emerges as an ideal destination for families seeking a relaxing getaway. The hotel boasts several pools and jacuzzis, perfect for a fun family time. Guests have praised the spacious and clean family rooms, which accommodate families comfortably, even those with teenagers or a baby.
The facility provides a tranquil atmosphere, surrounded by beautiful gardens filled with wildlife such as monkeys, lizards and various birds. This natural paradise offers a unique blend of relaxation and adventure, capturing the hearts of both parents and children.
The pools and thermal pools especially resonate with kids, who often choose to stay at the hotel rather than explore the surrounding area. The hotel ensures family-friendly touches like baby cots for infants, spacious rooms with large balconies and even little surprises like happy faces made out of plant and flower leaves, delighting the younger guests.
Casa Luna provides excellent value for money with standout amenities including free coffee, tea and popcorn available throughout the day. The family-friendly environment is complemented by a friendly staff, making every guest feel welcome and ensuring families feel safe.
Whether enjoying the jacuzzis at night, exploring the on-site trails or simply lounging by the pool, families find Casa Luna a top choice for a relaxing and enjoyable vacation. With overwhelmingly positive feedback regarding its family-oriented facilities, it stands out as a highly recommended destination for a family vacation.
Casa Luna Hotel & Spa offers an experience that balances well between affordability and quality, making it a solid choice for budget-conscious travelers. As a three-star establishment, it delivers good clean facilities with many guests appreciating the cleanliness of both the rooms and the overall hotel environment. The whirlpools are particularly highlighted for being very nice, which adds a dash of luxury to the stay.
The hotel, while being three-star rated, manages to impress some guests who felt their experience was closer to a four-star level. Many have commented on the good price-to-quality ratio, noting that it offers great value for money. The hotel's price is competitive, though some variation may occur depending on the night of arrival.
However, it's important to set expectations accordingly. Some guests have noted that the hotel is somewhat outdated with rooms featuring old-fashioned furniture and dated decor. The room layout could also feel cramped due to the oversized beds. Despite these points, the overall consensus is that it remains a decent and well-run option for its category.
For those who prioritize a clean and secure environment over modern aesthetics, Casa Luna Hotel & Spa stands out as a reliable choice. The fantastic views and proximity to nearby dining options further enhance the attractiveness of this hotel for many travelers.
Casa Luna Hotel & Spa offers a decent environment for business travelers, highlighted by its comfortable meeting areas and business-friendly rooms. The hotel is clean and well-maintained with a helpful and friendly staff. It provides free Wi-Fi in business areas, making it suitable for business communication. Although the facility itself is small, it is well-equipped for basic business needs. Additionally, guests appreciate the hotel's location, which is convenient for booking tours and accessing nearby attractions and activities, as well as offering a shuttle service.
However, the hotel lacks a dedicated business center and some guests have mentioned that the amenities for business could be better. The internet quality has also been a concern for those needing robust connectivity for telework. Despite these drawbacks, the overall environment is clean and the staff's friendliness adds to a positive experience for business travelers.
Casa Luna Hotel & Spa receives praise for its overall accessibility to guests with disabilities. The facilities are described as good with numerous accessible rooms and areas. The hotel is conveniently located and easily accessible by car, making it a great base for local activities within a five-minute drive. Guests note the presence of handicapped facilities and an accessible location, which includes easy access to hot springs pools.
Cleanliness is highlighted with mentions of very clean rooms, gardens and general spaces. The friendly, clean environment contributes positively to the guest experience. While the pool area is noted as fairly accessible and well-aerated, there are some limitations, as it isn't readily easy for mobility-impaired individuals. Similarly, some areas, like gardens and pools, require further exploration to identify accessibility features.
The hotel endeavours to accommodate elderly adults and provides good access to surrounding points of interest. However, some facilities such as certain pools have limited accessibility, indicating areas for improvement in accommodating guests with mobility issues. Overall, Casa Luna Hotel & Spa offers a largely accessible and clean environment suitable for a range of guests.
Casa Luna Hotel & Spa offers an excellent swimming area tailored for families with children. Guest reviews highlight the lovely and clean children's pool, which provides a great space for kids to enjoy. The clean facilities and safe environment make it a favorable choice for families. The pool area is complemented by thermal pools and hot tubs, ideal for both younger children and teenagers. Several hot outdoor spas nestled in nature provide additional relaxation options. Parents appreciate the fun atmosphere for kids with plenty of little ones having a great time in the pool areas. Equipped with clear lighting and well-maintained water, the pool areas ensure a pleasant experience for all family members. The hotel also offers baby cots, enhancing convenience for families traveling with infants. Overall, guests find the pool area to be a highlight of their stay, contributing to a memorable and enjoyable visit.
Casa Luna Hotel & Spa boasts a captivating outdoor pool area that consistently garners praise from guests. The sprawling pool area is beautifully integrated into a lush landscape, surrounded by thriving greenery and serene gardens, offering a tranquil and picturesque setting. The main pool, alongside several smaller heated pools and four hot tubs, is impeccably maintained, ensuring a clean and inviting environment for relaxation.
The hot tubs in particular are a highlight, frequently cited for their relaxing ambience, especially in the evenings when they provide a serene and soothing experience. The heated pools and massaging whirlpools are perfect for unwinding after a busy day and the privacy of the hot tubs enhances their appeal.
The outdoor pool area includes a large swimming pool that is described as lovely and pleasant with clean, warm water that is perfect for a refreshing dip. While some guests find the main pool a bit cold except on hotter days, the overall sentiment remains positive due to the variety and quality of the available pools.
The poolside amenities, including a nearby restaurant, enhance the overall experience, making the pool area a delightful place to spend time. The family-friendly environment, coupled with the excellent maintenance and cleanliness of the pools, makes it a top choice for both relaxation and fun.
Casa Luna Hotel & Spa’s outdoor pool area stands out as a major highlight of the stay, providing a combination of natural beauty, comfort and leisure that leaves a lasting impression on its visitors.
Casa Luna Hotel & Spa offers a serene retreat ideal for honeymooners looking to relax and recharge. Visitors have praised the beautiful facility, romantic atmosphere and warm pools set amidst stunning gardens. It stands out as a great establishment for couples with many finding it perfect for their honeymoon.
Couples have indulged in honeymoon-focused treatments and romantic massages at the spa and suites with garden views have been particularly appreciated for their tranquility. While some noted the absence of typical honeymoon extras such as flowers or wine, the overall satisfaction with the romantic setting and clean environment remains high. The peaceful surroundings and quiet ambiance further contribute to a memorable and romantic getaway for newlyweds.
Location Show Map
Location
Though some reviews noted the distance from the town center, the slight seclusion is appreciated for the quiet atmosphere it provides, away from the hustle and bustle of the main tourist areas. Visitors generally found it easy to reach the town and other attractions by car or a short taxi ride.
The location is ideal for those looking to immerse themselves in nature while staying close enough to enjoy local dining and activities. The hotel's central yet peaceful locale allows for wildlife sightings, such as toucans and armadillos, adding to the overall enchanting experience. With clean, comfortable rooms and excellent service, Casa Luna Hotel & Spa stands out as a serene retreat conducive to both relaxation and exploration.
Breakfast
Guests also commend the breakfast for its completeness and the inclusion of traditional dishes like Gallo Pinto, effectively meeting various dietary preferences. Regularly mentioned as a highlight of the stay, the breakfast's appealing aspects range from abundant portions to delightful fresh juices and abundant fruit.
However, some reviews indicate areas for improvement, such as the need for better variety and more generous portions. A few guests noted that the breakfast didn't always align with the high expectations set by the hotel’s status, citing it as basic or lacking in value. There were also comments about the limited selection and occasional dryness of some buffet items, as well as the late start time of 7 am, which some found inconvenient for early activities.
While some found the breakfast average or needing improvement, the overall sentiment leans heavily towards a satisfying and enjoyable experience, making the breakfast at Casa Luna Hotel & Spa a notable feature among its many offerings.
Dinner
However, not every experience has been perfect. Some diners found the dinner menu to be limited and the meat quality lacking, while others commented on the higher prices compared to other accommodations in Costa Rica. Despite these quibbles, the majority of reviews highlight the restaurant's very good or excellent service, delicious meals and the enjoyable ambiance, especially when there was live music.
Overall, guests at Casa Luna Hotel & Spa can expect a generally satisfying dining experience with a few areas for potential improvement.
Rooms
Guests frequently mention the stunning views from their rooms, particularly those on the higher floors or with terraces overlooking the volcano and lush gardens. The balconies are a favorite feature, offering a serene space to enjoy the surrounding natural beauty. Some rooms even come with luxurious extras like whirlpools and jacuzzis, adding to the overall comfort and relaxation.
Cleanliness is a standout aspect with numerous reviews emphasizing how well-maintained and spotless the rooms are. The spaciousness of the rooms is another common theme with many guests appreciating the ample space to unwind and the cozy, well-furnished interiors.
While a few guests noted that some rooms felt a bit dated or lacked modern amenities, the overall feedback remains highly positive with the majority finding their stay both comfortable and enjoyable. The hotel's beautifully maintained grounds and excellent facilities like hot springs, a great pool area and a well-reviewed breakfast add to the appeal.
In summary, Casa Luna Hotel & Spa provides a tranquil and comfortable retreat with spacious, clean and well-furnished rooms, enhanced by breathtaking views and beautiful natural surroundings. The combination of rustic charm and modern comfort ensures a delightful stay for visitors.
Beds
However, not all feedback was positive. A portion of visitors found the beds too firm or hard for their liking, while others noted issues with squeaky or creaky mattresses and noisy beds. Some reviews mentioned that the beds could use updating and there were calls for new mattresses. Despite these criticisms, the general consensus leaned towards a positive experience with comfortable, clean and cozy beds that enhanced their stay at the hotel.
Overall, while there were occasional concerns about firmness and bed noise, the majority of guests seemed to enjoy a comfortable and restful night's sleep at Casa Luna Hotel & Spa.
Cleanliness
Attention to detail in cleanliness is evident throughout the hotel, extending to both the interior rooms and the scenic outdoor spaces. Housekeeping is frequently highlighted for their promptness and attentiveness, ensuring the comfort and satisfaction of every guest. Even the common areas, including the spa, hot springs and swimming pools, are described as very well-maintained and comfortable.
Visitors have praised the hotel's cleanliness across all touchpoints, from the pristine towels often artistically arranged in rooms to the clean public facilities and excellent breakfast offerings. Despite a few mentions of minor lapses, such as shower gel not being replenished or a slight smell of moisture and mold in some rooms, the majority of feedback underscores the hotel's commitment to maintaining a clean and welcoming environment.
The overall ambiance at Casa Luna Hotel & Spa is complemented by its helpful, friendly staff and delicious dining options. Guests have enjoyed clean and spacious rooms with lovely views, contributing to a relaxing and enjoyable stay amidst the scenic beauty and serene junglescape of the property.
Staff
Despite the overwhelmingly positive feedback, there are occasional remarks about unfriendly or less attentive staff, particularly in the restaurant and breakfast areas. These isolated comments suggest variability in staff interactions, but they do not overshadow the general satisfaction with the hotel's personnel. Overall, the staff at Casa Luna Hotel & Spa are largely viewed as professional, courteous and a significant contributing factor to the pleasant and enjoyable experiences reported by guests.
Wi-Fi
Spa
The spa area itself is celebrated for its charm and tranquility, contributing significantly to the relaxation offered by the hotel. Visitors appreciate the reasonable prices and professional service, remarking on the excellent and friendly staff. Notably, specific treatments such as the chocolate massage are praised for their uniqueness and the overall soothing experience they provide.
Hot tubs and jacuzzis situated within the garden area add to the delightful atmosphere, offering memorable moments and a chance to unwind. The relaxing pools complement the treatments, making the spa an integral part of the guests' wellness journey.
Overall, Casa Luna Hotel & Spa's spa services stand out for their exceptional quality, affordable prices and the beautiful, nature-infused setting that enhances every moment of relaxation.
Pool
Guests appreciate the clean and tidy grounds, alongside the various heated pools that can be enjoyed even in the evenings. The jacuzzis, available in different temperatures, add a touch of luxury and cater to diverse preferences. Overall, Casa Luna Hotel & Spa's pools and jacuzzis offer a superb and relaxing experience, contributing significantly to a pleasant and enjoyable stay.
Parking
The availability of private parking ensures added security and peace of mind. Prompt service related to parking is another highlight, as guests find it very well-handled. Although parking spaces can be limited at night, the ample and secure parking during the day compensates for it well.
For those planning activities in the area, the hotel serves as a good base with parking that facilitates easy movement. Located just a 5-minute drive from the city center, Casa Luna Hotel & Spa provides a seamless blend of convenience and accessibility for both sightseeing and relaxation.
Family
The facility provides a tranquil atmosphere, surrounded by beautiful gardens filled with wildlife such as monkeys, lizards and various birds. This natural paradise offers a unique blend of relaxation and adventure, capturing the hearts of both parents and children.
The pools and thermal pools especially resonate with kids, who often choose to stay at the hotel rather than explore the surrounding area. The hotel ensures family-friendly touches like baby cots for infants, spacious rooms with large balconies and even little surprises like happy faces made out of plant and flower leaves, delighting the younger guests.
Casa Luna provides excellent value for money with standout amenities including free coffee, tea and popcorn available throughout the day. The family-friendly environment is complemented by a friendly staff, making every guest feel welcome and ensuring families feel safe.
Whether enjoying the jacuzzis at night, exploring the on-site trails or simply lounging by the pool, families find Casa Luna a top choice for a relaxing and enjoyable vacation. With overwhelmingly positive feedback regarding its family-oriented facilities, it stands out as a highly recommended destination for a family vacation.
3 Star
The hotel, while being three-star rated, manages to impress some guests who felt their experience was closer to a four-star level. Many have commented on the good price-to-quality ratio, noting that it offers great value for money. The hotel's price is competitive, though some variation may occur depending on the night of arrival.
However, it's important to set expectations accordingly. Some guests have noted that the hotel is somewhat outdated with rooms featuring old-fashioned furniture and dated decor. The room layout could also feel cramped due to the oversized beds. Despite these points, the overall consensus is that it remains a decent and well-run option for its category.
For those who prioritize a clean and secure environment over modern aesthetics, Casa Luna Hotel & Spa stands out as a reliable choice. The fantastic views and proximity to nearby dining options further enhance the attractiveness of this hotel for many travelers.
Business
However, the hotel lacks a dedicated business center and some guests have mentioned that the amenities for business could be better. The internet quality has also been a concern for those needing robust connectivity for telework. Despite these drawbacks, the overall environment is clean and the staff's friendliness adds to a positive experience for business travelers.
Accessible
Cleanliness is highlighted with mentions of very clean rooms, gardens and general spaces. The friendly, clean environment contributes positively to the guest experience. While the pool area is noted as fairly accessible and well-aerated, there are some limitations, as it isn't readily easy for mobility-impaired individuals. Similarly, some areas, like gardens and pools, require further exploration to identify accessibility features.
The hotel endeavours to accommodate elderly adults and provides good access to surrounding points of interest. However, some facilities such as certain pools have limited accessibility, indicating areas for improvement in accommodating guests with mobility issues. Overall, Casa Luna Hotel & Spa offers a largely accessible and clean environment suitable for a range of guests.
Children's Pool
Outdoor Pool
The hot tubs in particular are a highlight, frequently cited for their relaxing ambience, especially in the evenings when they provide a serene and soothing experience. The heated pools and massaging whirlpools are perfect for unwinding after a busy day and the privacy of the hot tubs enhances their appeal.
The outdoor pool area includes a large swimming pool that is described as lovely and pleasant with clean, warm water that is perfect for a refreshing dip. While some guests find the main pool a bit cold except on hotter days, the overall sentiment remains positive due to the variety and quality of the available pools.
The poolside amenities, including a nearby restaurant, enhance the overall experience, making the pool area a delightful place to spend time. The family-friendly environment, coupled with the excellent maintenance and cleanliness of the pools, makes it a top choice for both relaxation and fun.
Casa Luna Hotel & Spa’s outdoor pool area stands out as a major highlight of the stay, providing a combination of natural beauty, comfort and leisure that leaves a lasting impression on its visitors.
Honeymoon
Couples have indulged in honeymoon-focused treatments and romantic massages at the spa and suites with garden views have been particularly appreciated for their tranquility. While some noted the absence of typical honeymoon extras such as flowers or wine, the overall satisfaction with the romantic setting and clean environment remains high. The peaceful surroundings and quiet ambiance further contribute to a memorable and romantic getaway for newlyweds.
Yes, Casa Luna Hotel & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Casa Luna Hotel & Spa. For more information, read the answers to the Spa questionnaire
No, Casa Luna Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Casa Luna Hotel & Spa.
No, Casa Luna Hotel & Spa doesn't have a gym.
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