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Summary of reviewsHotel Polonia in Frankfurt/Oder receives commendable reviews for various aspects of its services and facilities, particularly highlighting its suitability for both transit travelers and families.
The hotel is praised for its convenient and accessible location, strategically positioned in a quiet yet central neighborhood. It is within walking distance of the train station, city center and tram stops, allowing easy access to local attractions and essential amenities. Despite some traffic noise from the main road, guests appreciate the accessibility and the quiet surrounding, which make it a practical choice for short stays and transit travelers. The presence of supermarkets, bus stops and free parking further enhances its convenience.
The breakfast experience at Hotel Polonia is widely lauded with guests highlighting its generous, varied and delicious offerings. The breakfast buffet exceeds expectations, providing an extensive selection that includes fresh rolls, a variety of sausages, eggs, pickles and more. The excellent value for money and the friendly, attentive staff contribute to the positive dining experience, making it a great start to the day for guests.
Rooms at Hotel Polonia are generally well-received, noted for being spacious, clean and well-furnished. The modern and comfortable amenities, along with large bathrooms, ensure a pleasant stay. While minor issues like the absence of air conditioning and noise from the street are mentioned, the overall sentiment emphasizes cleanliness and practicality, making the rooms suitable for both short-term stays and family visits. The soundproof windows help maintain a quiet environment, despite the central location.
Cleanliness is a standout feature at Hotel Polonia with guests consistently praising the immaculate state of the rooms and bathrooms. The hotel's well-maintained and tidy premises enhance the guest experience, contributing to a comfortable and pleasant stay.
The staff at Hotel Polonia are highly regarded for their friendliness, professionalism and helpfulness. Guests frequently highlight the warm reception and attentive service, making their stay stress-free and enjoyable. Staff members are commended for their efficiency, particularly in accommodating late arrivals and assisting with luggage, adding to the overall positive impression.
While the free Wi-Fi service could benefit from improvements in speed and reliability, the hotel offers good 5G coverage as an alternative. The complimentary Wi-Fi, despite its occasional instability, is a useful amenity for guests requiring basic connectivity.
Parking facilities at Hotel Polonia are exceptional with ample free parking spaces available. The large, secure parking lot, monitored by cameras and fenced, ensures peace of mind for guests, making it a reliable and convenient feature.
Hotel Polonia is also noted for its family-friendly environment, offering spacious family rooms that accommodate larger groups comfortably. The availability of extra beds and high chairs, along with a welcoming atmosphere, ensures that families with children feel at home during their stay. The hotel's breakfast service is particularly tailored for families, adding to the overall convenience of the visit.
The comfort of the beds is generally well-reviewed with most guests finding them cozy and conducive to a good night's sleep. Despite some minor issues like creaking beds and older bedding in certain rooms, the overall sleeping arrangements are satisfactory, ensuring a restful environment.
In essence, Hotel Polonia fulfills its role as a functional 3-star establishment, offering a good price-performance ratio. The friendly service, clean facilities, convenient location and family-oriented services make it a commendable option for travelers visiting Frankfurt/Oder. Show more
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Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms? No, some rooms only:
Is there an extra charge? Yes, € 6 per night
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? Yes, 30 Kg
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? Yes
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes on special sheets.
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages? No
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
Answers last updated by Hotel Polonia - Frankfurt/Oder
Single RoomA seating area with a flat-screen TV, a desk and a private bathroom are offered in this single room. The unit has 1 bed.
Standard Double RoomA seating area with a flat-screen TV, a desk and a private bathroom are provided in this double room.
Deluxe Double RoomThe double room provides a carpeted floor, heating, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views.
Triple RoomA seating area with a flat-screen TV, a desk and a private bathroom are available in this triple room. The unit has 2 beds.
Quadruple RoomA seating area with a flat-screen TV, a desk and a private bathroom are provided in this quadruple room. The unit offers 3 beds.
ApartmentThis apartment is comprised of a kitchenette, a seating area, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The apartment's kitchenette, which features a stovetop and a refrigerator, is available for cooking and storing food. The apartment offers a tea and coffee maker, a dining area, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.
Junior SuiteThis spacious suite includes a kitchenette, a seating area, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchenette, which has a stovetop and a refrigerator, is available for cooking and storing food. The suite offers a tea and coffee maker, a dining area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit has 3 beds.
ApartmentThis apartment is comprised of a kitchenette, a seating area, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The apartment's kitchenette, which features a stovetop and a refrigerator, is available for cooking and storing food. The apartment offers a tea and coffee maker, a dining area, a wardrobe, a flat-screen TV with cable channels, as well as a quiet street view. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Hotel Polonia in Frankfurt (Oder) is praised for its convenient and accessible location, making it a great choice for travelers seeking a restful stopover. Situated in a quiet neighborhood yet centrally located, the hotel is within walking distance to key amenities including the train station, city center and tram stops. This central positioning means visitors can easily navigate to local attractions such as the theater, Chamber of Commerce, Kleistforum and various restaurants and bars. The hotel's proximity to the highway makes it advantageous for transit travelers, whether heading towards Poland, Italy or Russia.
Despite being located on a main road which can result in some traffic noise, many guests appreciate the hotel's accessibility and the nearby quiet neighborhood. The hotel is also close to the border bridge, making it a strategic spot for crossing into Poland. Moreover, the presence of supermarkets and bus stops within a short walk further enhances the convenience factor.
While some guests felt the surrounding area lacked services and wasn’t particularly inviting, especially with noise from the busy street, the overall sentiment underscores the hotel's practical location for both short stays and passing through. Additional positives include free parking, functional furnishings and friendly staff, contributing to a comfortable and hassle-free experience at Hotel Polonia.
Breakfast
Hotel Polonia in Frankfurt (Oder) receives overwhelmingly positive feedback for its breakfast. Guests frequently describe the breakfast as very good, plentiful and delicious. Many agree it offers a varied and extensive selection that exceeds expectations, often noting the fresh rolls, tasty home cooking and a rich buffet that includes a variety of sausages, eggs, pickles, tomatoes and cucumbers.
Affordability is another highlight with many guests praising the breakfast for its excellent value for money, especially in relation to its quality and the hotel's three-star rating. Although a few mention that some items, particularly coffee and prepackaged rolls, could be better, most find the breakfast more than satisfactory.
The breakfast area is often described as clean and enjoyable and the staff receives commendations for being friendly and attentive. Some guests note the breakfast is child-friendly and the buffet plentiful, ensuring there is something for everyone.
Despite minor criticisms, such as limited availability of certain items after a specific time and occasional mentions of the breakfast being basic, the overall sentiment is that Hotel Polonia provides an impressive, satisfying breakfast experience that offers great value for its price.
Rooms
Hotel Polonia in Frankfurt/Oder receives generally positive reviews for its rooms. Guests frequently praise the spacious, clean and well-furnished accommodations. Many emphasize the cleanliness of both the rooms and bathrooms, mentioning the modern and comfortable furnishings. The rooms are described as practical and attractively designed with large bathrooms often singled out for their modernity.
The beds and armchairs are frequently noted for comfort, contributing to an overall pleasant stay. Additionally, the rooms are well-equipped with necessary amenities, making them sufficient for short stays and functional for families. The hotel's soundproof windows ensure a quiet environment despite some rooms facing the busy street.
However, a few reviewers mention minor drawbacks like the absence of air conditioning, which can make rooms stuffy and the lack of an elevator, which may be inconvenient. Some guests also noted issues with traffic noise and wished for added details like brighter bathroom lighting and bottled water. Despite these minor concerns, the general consensus highlights the spaciousness, cleanliness and comfort of Hotel Polonia's rooms, making it a suitable choice for travelers visiting Frankfurt/Oder.
Beds
At Hotel Polonia in Frankfurt/Oder, guests frequently praise the comfort of the beds, noting that they are generally very comfortable and conducive to a good night's sleep. Many reviews highlight the beds as "comfy" and "pleasantly firm," with some mentioning that the mattresses and bedding provide a cozy experience. The addition of clean blankets and new mattresses in some rooms undoubtedly contributes to the overall comfort.
However, there are a few complaints regarding the condition of the beds. A recurring issue is the creaking of beds, reported by several guests as occurring with every movement, which can be disruptive. Some guests also mentioned that the beds and bedding, particularly in some rooms, are worn-out or old with a few issues of beds being somewhat short or mattresses being hard.
On the positive side, the hotel's rooms, some of which feature large and double beds, are often noted as big and comfortable. Despite being on a main traffic street, the well-insulated windows ensure that rooms remain quiet, contributing to a restful sleep environment. While there are minor issues with bed movement and foam beds, the majority of guests find the overall sleeping arrangements to be satisfactory and conducive to a comfortable stay.
Cleanliness
Hotel Polonia in Frankfurt/Oder consistently receives positive feedback regarding its cleanliness. Guests commend the hotel for its modern and spacious rooms with particular emphasis on the cleanliness of the bathrooms. The hotel premises, including rooms and facilities, are described as clean, well-maintained and tidy. The cleanliness extends to specific areas, such as hotel floors and bed linens, which are noted to be impeccably clean without any signs of rust or limescale.
Despite some remarks about the need for renovation, especially concerning floor tiles and minor details like silicone joints, overall, the rooms are described as spotless, absolutely clean and even super clean on numerous occasions. Staff efforts in maintaining a high level of cleanliness are frequently highlighted, ensuring a comfortable and pleasant stay. The relaxed atmosphere and the practical, attractively furnished rooms further enhance the guest experience, making Hotel Polonia a commendable choice for travelers seeking a clean and cozy environment.
Staff
Hotel Polonia in Frankfurt/Oder enjoys a stellar reputation for its exceptionally friendly and supportive staff. Guests repeatedly highlight the warm and welcoming reception, emphasizing the competence and helpfulness of team members such as Daniel and Tetyana. The service at both the reception and the breakfast buffet is frequently described as attentive and professional.
Visitors have noted the staff's courteous and polite demeanor with many appreciating their readiness to assist with luggage and provide restaurant recommendations. The staff's efficiency, professionalism and willingness to accommodate late arrivals further contribute to positive guest experiences.
Despite a few isolated instances of disappointment, the overall sentiment reflects a high level of satisfaction with the hotel's service. Staff members are commended for their outstanding hospitality, making stays at Hotel Polonia pleasant and stress-free. This commitment to great service, combined with clean facilities, leaves guests with a lasting impression of comfort and care, ensuring they feel well looked after throughout their stay.
Wi-Fi
Hotel Polonia in Frankfurt/Oder offers complimentary Wi-Fi, though the quality and reliability of the connection have room for improvement. Guests have remarked on the slow and unstable nature of the connection with some noting that Wi-Fi was either under maintenance or not available at all during their stay. The coverage, especially in the rooms, was reported to be quite poor, which significantly impacted the user experience. Despite these challenges, visitors noted good 5G coverage, providing an alternative means of staying connected. While the Wi-Fi service could benefit from enhancements, the hotel does provide free internet access, which is a positive aspect for those seeking essential connectivity.
Parking
Hotel Polonia in Frankfurt/Oder stands out for its exceptional parking facilities. Guests consistently highlight the availability of free parking right by the hotel, ensuring convenience and peace of mind. The hotel boasts a large parking lot, monitored by cameras and fenced for added security, providing ample space for cars and even bicycles. There are designated parking spots directly behind the hotel and in the courtyard, easily accessible for guests. With these comprehensive parking options, travelers will find the hotel's parking setup both reliable and accommodating, enhancing the overall experience of staying at Hotel Polonia.
Family
Hotel Polonia in Frankfurt/Oder has garnered positive feedback as an ideal destination for families traveling with children. Highlighted by a variety of convenient amenities, the hotel's spacious family rooms accommodate larger groups, comfortably fitting up to five people. The rooms are noted for their size with ample space for children, baby cots, strollers and even separate wardrobes and bedrooms specifically designed for family needs.
Guests have appreciated the availability of extra beds and high chairs, making it easy for families to settle in. Parents have found the environment friendly and accommodating, ensuring that both they and their children feel comfortable during their stay.
The hotel's breakfast service is particularly family-oriented, allowing meals to be ordered as a group, which adds to the overall convenience and enjoyment of the family trip experience. Additionally, the cleanliness of the rooms, including larger seating areas and sufficient space for various family activities, has been well-received by visitors.
In summary, Hotel Polonia offers a family-friendly atmosphere with thoughtfully designed spaces and amenities, making it a suitable choice for families looking for comfort and convenience during their travels.
3 Star
Hotel Polonia in Frankfurt/Oder is a functional 3-star establishment housed in an older building. Despite being part of the 3-star category and meeting basic expectations for this rating, the hotel has some drawbacks such as the absence of an elevator, impacting its overall score. The decor is quite basic but comprehensive enough for its class. A significant highlight is the friendly service that stands out, particularly for a hotel in this category. Guests find the price-performance ratio to be good, fulfilling its purpose as a standard 3-star accommodation.
Dog Friendly
Hotel Polonia in Frankfurt/Oder is notably accommodating for guests traveling with pets. Dogs are welcomed and treated with friendliness, making the hotel a pet-friendly option. Guests noted that having pre-registered their dogs ensured a smooth check-in process. Pets are allowed to stay and there's a separate space allocated for animals. However, some guests mentioned the lack of an elevator when walking up to the third floor and pointed out that despite the pet fee, additional amenities like blankets or bowls for animals were not provided. Overall, travelers found it reassuring that staying with pets posed no issues.
No, Hotel Polonia - Frankfurt/Oder doesn't have any pool.
No, a spa isn't available at Hotel Polonia - Frankfurt/Oder.
Yes, Hotel Polonia - Frankfurt/Oder welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hotel Polonia - Frankfurt/Oder.
No, Hotel Polonia - Frankfurt/Oder doesn't have a gym.