Holiday Inn Express Frankfurt Messe by IHG
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Summary of reviewsThe Holiday Inn Express Frankfurt Messe by IHG, provides a well-rounded stay with a variety of commendable features that make it an attractive choice for travelers.
The location of the hotel, while not in the most scenic area, compensates through excellent transport links and accessibility. Positioned conveniently near highways, it offers easy drives to both Frankfurt airport and the city center. A bus route running in front of the hotel ensures quick and frequent connections to the central train station and other city attractions, proving practical for both leisure and business travelers. Despite its placement in an industrial zone, the quieter surroundings may appeal to guests seeking tranquility.
Breakfast is a highlight with many guests praising the variety, quality and generous offerings. Descriptions of the breakfast include phrases like "hearty," "extensive," and "very good," with a notable mention of a pancake machine being a hit, especially among children. Even during busy times, the staff manages well, ensuring items are quickly replenished. The breakfast area is spacious and comfortable, contributing to an overall pleasing dining experience.
Dinner offerings, however, receive mixed reviews. While the on-site bar offers a limited menu that includes well-liked pizzas, the lack of variety and reliance on pre-fabricated meals from the freezer drew some criticism. The absence of nearby dining options further complicates evening meal plans for guests, highlighting an area in need of improvement.
Rooms in the hotel are mostly praised for their cleanliness and modernity, although some guests found them cramped, particularly those staying with family. Amenities are functional and the environment is favorable for short stays. However, the limited space and occasional noise issues suggest they may be less ideal for longer visits or larger groups.
Cleanliness is generally well-regarded with most guests finding the hotel well-maintained and tidy, although some pointed out occasional lapses such as dusty areas or stained furnishings. Still, the overall impression is one of a clean and well-kept facility providing good value for money.
The staff at Holiday Inn Express Frankfurt Messe stands out for their exceptional service. Reviews consistently mention the friendliness, helpfulness and professional demeanor of the staff across all departments. Individual team members, notably at the reception, have been highlighted for creating a warm and welcoming atmosphere, enhancing the overall guest experience.
Free Wi-Fi is another positive aspect with many guests finding it reliable, fast and efficient, though a few reported connectivity issues. The presence of a small but well-regarded fitness room adds another layer of convenience for those wishing to keep up with their exercise routines.
Parking facilities are ample and secure with options such as an underground garage and monitored lot. While the convenience is appreciated, some guests felt the cost of on-site parking was high. Nevertheless, the availability of free street parking nearby provides a viable alternative.
Furthermore, the provision of free EV charging is a notable perk, appreciated by guests with electric vehicles. The presence of sufficient and efficient charging stations has been a pleasant surprise, enhancing the hotel’s appeal.
All in all, Holiday Inn Express Frankfurt Messe by IHG, offers a combination of practical location, highly praised breakfast, clean and modern rooms and outstanding staff service. While certain areas like dinner options and room size could benefit from improvement, the hotel remains a solid choice for both business and leisure travelers looking for convenience, comfort and excellent service.
Categories
The location of the hotel, while not in the most scenic area, compensates through excellent transport links and accessibility. Positioned conveniently near highways, it offers easy drives to both Frankfurt airport and the city center. A bus route running in front of the hotel ensures quick and frequent connections to the central train station and other city attractions, proving practical for both leisure and business travelers. Despite its placement in an industrial zone, the quieter surroundings may appeal to guests seeking tranquility.
Breakfast is a highlight with many guests praising the variety, quality and generous offerings. Descriptions of the breakfast include phrases like "hearty," "extensive," and "very good," with a notable mention of a pancake machine being a hit, especially among children. Even during busy times, the staff manages well, ensuring items are quickly replenished. The breakfast area is spacious and comfortable, contributing to an overall pleasing dining experience.
Dinner offerings, however, receive mixed reviews. While the on-site bar offers a limited menu that includes well-liked pizzas, the lack of variety and reliance on pre-fabricated meals from the freezer drew some criticism. The absence of nearby dining options further complicates evening meal plans for guests, highlighting an area in need of improvement.
Rooms in the hotel are mostly praised for their cleanliness and modernity, although some guests found them cramped, particularly those staying with family. Amenities are functional and the environment is favorable for short stays. However, the limited space and occasional noise issues suggest they may be less ideal for longer visits or larger groups.
Cleanliness is generally well-regarded with most guests finding the hotel well-maintained and tidy, although some pointed out occasional lapses such as dusty areas or stained furnishings. Still, the overall impression is one of a clean and well-kept facility providing good value for money.
The staff at Holiday Inn Express Frankfurt Messe stands out for their exceptional service. Reviews consistently mention the friendliness, helpfulness and professional demeanor of the staff across all departments. Individual team members, notably at the reception, have been highlighted for creating a warm and welcoming atmosphere, enhancing the overall guest experience.
Free Wi-Fi is another positive aspect with many guests finding it reliable, fast and efficient, though a few reported connectivity issues. The presence of a small but well-regarded fitness room adds another layer of convenience for those wishing to keep up with their exercise routines.
Parking facilities are ample and secure with options such as an underground garage and monitored lot. While the convenience is appreciated, some guests felt the cost of on-site parking was high. Nevertheless, the availability of free street parking nearby provides a viable alternative.
Furthermore, the provision of free EV charging is a notable perk, appreciated by guests with electric vehicles. The presence of sufficient and efficient charging stations has been a pleasant surprise, enhancing the hotel’s appeal.
All in all, Holiday Inn Express Frankfurt Messe by IHG, offers a combination of practical location, highly praised breakfast, clean and modern rooms and outstanding staff service. While certain areas like dinner options and room size could benefit from improvement, the hotel remains a solid choice for both business and leisure travelers looking for convenience, comfort and excellent service.
Hotel with Parking
This hotel in the Messe area provides parking facilities suitable for visitors attending events at the exhibition center.
EV charging stations
Hotel with Gym
This hotel offers a fitness center.
Hotel with EV Charging Stations
Guests appreciate the convenience and efficiency of the EV chargers available in the parking garage. The charging service is free for those booking a garage parking space. The hotel offers two charging stations with 11 kWh and 22 kWh capacities.
3-Star Hotel
Close to the Frankfurt Messe, this Holiday Inn Express offers a convenient location for trade fair visitors. It includes breakfast and practical amenities for a comfortable business trip.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
'Holiday Inn Express Frankfurt Messe by IHG' offers a blend of advantages and drawbacks in terms of its location, which has garnered mixed feedback from its guests. For those with a vehicle, the hotel’s proximity to the highway and availability of on-site parking make it conveniently accessible, offering an easy 15-minute drive to both the airport and Frankfurt city center. Bus line 37 runs right in front of the hotel, providing efficient connections to the central train station and other parts of the city within minutes, which adds to its appeal for short stays or trips to the city’s main attractions.
However, the hotel is positioned in an industrial area, which some guests found less appealing and a bit remote, especially for those looking to experience the heart of Frankfurt. Walking to the city center takes about 20-30 minutes, which might be inconvenient for some visitors. Despite the less scenic surroundings, including noticeable industrial and commercial facilities, it’s worth noting that the quieter ambiance can be a bonus for those preferring a less crowded, more tranquil place to stay.
Some reviews mentioned the nearby bus and train connections positively, highlighting the strategic location for both leisure and business travel, particularly to the airport and Messe (the fair). The accessibility to the city's main train station and central areas ease of movement is invaluable, especially with frequent bus services ensuring quick commutes.
In summary, while the hotel’s location isn’t the most picturesque or central, it compensates with excellent transport links, making it a practical choice for travelers needing quick and reliable access to key Frankfurt destinations.
At the Holiday Inn Express Frankfurt Messe, breakfast seems to be a highlight for many guests. Reviews frequently mention the good, very good and even excellent quality of the breakfast. The buffet is praised for its variety and generous offerings with many noting that "nothing was missing" and that there was "plenty of everything." Guests appreciated the "tasty - full options breakfast" and "superb breakfast" with a wide selection of dishes that cater to diverse preferences, including options for Turkish and foreign guests.
A standout feature in many reviews is the pancake machine, which proved to be a hit, especially with children. The breakfast is described as hearty, extensive and varied with a substantial assortment of items that catered to both sweet and savory tastes. There were also positive mentions of lactose-free milk alternatives and the presence of healthy options.
Despite some comments about the breakfast being crowded at times and occasional short-term shortages of items like plates and cutlery, guests found that the staff managed well and refilled items quickly. The breakfast service was noted for being very well organized even during peak times.
The breakfast area is also highlighted as being spacious and comfortable with very friendly and attentive staff contributing to a pleasant dining experience. Some reviews did mention a more modest selection of breakfast items during peak times and noted a few missing items like omelets or scrambled eggs. However, overall, the sentiment was overwhelmingly positive with many guests finding the breakfast to be well worth the price and included in their room rate.
In summary, the Holiday Inn Express Frankfurt Messe offers a breakfast experience that hits most of the right notes—varied, abundant, tasty and well-managed, making it a strong start to the day for travelers staying at the hotel.
The dining experience at Holiday Inn Express Frankfurt Messe appears to be a mixed bag with a few highlights but several areas in need of improvement. Guests noted the availability of a bar in the evening, offering limited yet diverse menu options such as pizza, pasta dishes and salad. The pizza was particularly well-received, described as lovely and delicious by some patrons. However, the dinner menu lacks variety and often includes pre-fabricated meals from the freezer, leading to complaints about quality and bad smells.
An expansion of the bar could be beneficial, though some visitors found the waitstaff there inexperienced and the overall bar experience disappointing. Night offerings like pizza and beer received appreciable comments, even though the bar closed early on occasion. Despite these aspects, significant gaps remain as the hotel does not serve dinner and there are no nearby cafes, restaurants or supermarkets to provide alternatives.
Guests frequently mentioned the need for more and better quality dining options within the hotel premises and the frozen meals, including just two types of spicy pizza, left much to be desired, especially for families with children. The dinner situation is compounded by the absence of nearby restaurants, making it challenging for guests to find evening meals. Overall, a better and more varied selection of dinner options is missed.
The reviews of the rooms at the Holiday Inn Express Frankfurt Messe show a mix of opinions, but there are several key takeaways. Many guests praised the cleanliness, noting that the rooms were well-maintained and tidy. The rooms are modern and often freshly renovated, equipped with comfortable beds and functional amenities, making them suitable for short stays. The spaciousness of the rooms varied with some guests finding them sufficient and cozy, while others felt they were too small, especially for families of four.
Complaints included the limited size, which was often described as cramped and inadequate for larger groups or longer stays. The air conditioning and room temperature control was another recurring issue with guests finding rooms too warm at times. Soundproofing varied with some rooms being quiet while others, especially those facing the street, experienced noise.
Overall, the rooms are best described as functional and clean with modern furnishings, ideal for short visits but potentially less comfortable for longer stays or larger families.
Holiday Inn Express Frankfurt Messe by IHG, garners mixed feedback about its beds. Most guests found the beds to be large, clean and highly comfortable, contributing significantly to their overall comfort during their stay. The bedding, often described as well-maintained and inviting, adds to the positive experience. Several guests mentioned appreciating the mix of soft and hard pillows, allowing for personalized comfort.
However, the comfort of the sofa beds leaves much to be desired. Numerous reviews highlighted that these were often uncomfortable, narrow and worn out, especially unsuitable for older children or adults. Families particularly noted that the extra beds in family rooms were insufficient, either too small or excessively hard.
Despite some criticisms about hard or old mattresses, the consensus leans towards the main beds being a strong point of the hotel, often described as very comfortable. The occasional complaints about bed comfort suggest that experiences can vary, but for many, the main beds contributed positively to their stay.
The 'Holiday Inn Express Frankfurt Messe by IHG' receives mixed feedback on its cleanliness with a stronger leaning towards positive impressions. The majority of guest reviews commend the hotel for being well-maintained and clean, highlighting the cleanliness of rooms, bathrooms and common areas. Phrases like "clean room," "very clean hotel," and "clean and comfortable" are commonly mentioned, indicating that the hotel largely meets guests' cleanliness expectations.
However, there are some areas that could use attention. A few guests reported issues with dust, stained curtains and sofas and less-than-thorough bathroom cleaning. Specific issues such as dirty tiles, plugged sinks and occasionally smelly areas like hallways and elevators were noted. Despite these drawbacks, many guests felt the hotel provided good value for money and appreciated the modern, well-kept environment.
Overall, while there are opportunities for improvement in deep cleaning and attention to detail, the general consensus is that the 'Holiday Inn Express Frankfurt Messe' maintains a clean and pleasant ambiance for its guests.
The Holiday Inn Express Frankfurt Messe by IHG, receives high praise for its friendly, welcoming and helpful staff. Guests frequently highlight the exceptional service provided by staff members at the reception, including standout mentions of individuals like Nikita and Keith for their attentive and professional demeanors. The staff's warmth extends throughout the hotel, from the breakfast service team, noted for their friendliness and accommodation, to the housekeeping staff that efficiently addresses guest needs. Guests have described the staff as courteous, dedicated and consistently positive, effectively managing everything from check-in to specific guest requests like extra blankets in the middle of the night.
Despite a few mentions of occasional shortcomings in bar service or language skills, the overwhelming majority of feedback emphasizes the staff's dedication to making visitors feel welcome and well cared for. This commitment to excellent customer service is evident through the personal attention and prompt assistance provided at all times. The friendly atmosphere created by the staff at Holiday Inn Express Frankfurt Messe significantly contributes to guests’ positive experiences and their likelihood to return. Their consistent effort to accommodate and assist guests ensures a pleasant stay and effective overall service.
The Wi-Fi experience at the Holiday Inn Express Frankfurt Messe by IHG, provides a mixed bag of feedback with a notable tilt toward the positive highlights. The most commendable aspect is the fact that free Wi-Fi is available, a feature appreciated by many guests. The connection is generally described as very good and reliable, providing speedy and strong internet access. Guests have frequently commented on the good performance, noting that the Wi-Fi enabled fast and efficient browsing.
However, not all experiences have been flawless. A number of reviews did mention issues such as not being able to connect to the Wi-Fi, poor internet connection and intermittent connectivity problems with some guests experiencing the Wi-Fi repeatedly reconnecting. Despite these occasional setbacks, the overall consensus suggests that the hotel offers a capable Wi-Fi service, particularly valued for its speed and reliability where it works well. Travelers can generally expect to enjoy a satisfactory internet experience during their stay.
The gym at the Holiday Inn Express Frankfurt Messe by IHG, is a notable amenity that guests appreciate. Described as a small fitness room, it is nevertheless well-regarded for its quality and availability. Many guests found it to be good or quite good with one noting that the gym services were excellent. Overall, the extra fitness room adds a positive touch to the hotel's offerings, providing a convenient spot for those looking to maintain their workout routines while traveling.
The parking situation at Holiday Inn Express Frankfurt Messe offers a mixed experience for guests. On the positive side, the hotel provides ample parking options, including an underground garage and monitored parking lot, which adds a layer of security. Many guests find it easy to park and appreciate the convenience of having direct access from the large underground garage to the rooms via an elevator. Additionally, there is a good amount of free parking available on the streets nearby, making it easier to avoid the hotel’s parking fees if needed.
However, the cost of on-site parking often comes across as a downside with several guests pointing out the high fees of 18 euros per day. This charge is considered steep by many, especially given some feedback suggests the security within the paid parking areas might not be up to par. Nevertheless, the availability of parking for electric vehicles and handicapped spaces adds to the overall convenience for diverse needs.
In summary, while guests appreciate the good parking facilities and the convenience of ample street parking, the relatively high costs for on-site parking could be a deterrent for some. To fully enjoy a stay, it might be worthwhile to consider the free parking options in proximity to the hotel.
Holiday Inn Express Frankfurt Messe by IHG, has garnered positive feedback from guests regarding its electric vehicle (EV) charging facilities. Amidst the reviews, guests appreciated the convenience and efficiency of the EV chargers available in the parking garage. The charging service is notably free, an attractive perk for those booking a garage parking space, despite the parking fee of 18 euros.
The hotel offers two charging stations with 11 kWh and 22 kWh capacities, which have been found sufficient by many guests. The availability of a Type 2 charger has been highlighted as beneficial. Reviewers found the charging experience straightforward and effective with the charging stations easily accessible in the garage.
However, some guests noted the need for additional charging stations due to high demand, suggesting that the hotel could benefit from installing more EV chargers. Overall, the provision of free EV charging has been a pleasant surprise and a significant convenience for guests with electric vehicles, contributing positively to their stay.
The Holiday Inn Express Frankfurt Messe is often recommended as a family-friendly hotel with helpful and approachable staff, ideal for a family stay. The hotel offers great value for money and features family-friendly services such as a good breakfast buffet with child-friendly options like a pancake machine that delights the younger guests.
However, many reviews mention that the family rooms tend to be quite small and can feel cramped, especially for families with four members. The rooms often feature pull-out or sofa beds for the children, though some guests found these beds to be uncomfortable. Despite the limited space, the rooms are noted for their cleanliness and high-quality equipment and the flexible bed layout can accommodate a family comfortably for short stays.
Families appreciate the accommodating atmosphere, but some suggest that a bit more room would enhance the overall comfort. The hotel is considered an ideal stopover for family trips and provides an adequate setup for parents and children to share a room. Although space constraints are a recurring theme, the overall family-friendly environment and amenities make it a good choice for those traveling with kids.
Holiday Inn Express Frankfurt Messe by IHG, offers an experience that aligns well with its three-star rating. The hotel is frequently highlighted for its excellent value for money, making it a popular choice for budget-conscious travelers. Guests appreciate the affordable prices which, in many cases, provide a great price-to-value ratio. Visitors often describe the rooms as clean, comfortable and suitable for short stays, despite the somewhat old-fashioned decor and basic facilities.
The breakfast service receives positive comments, adding to the overall value of the stay. While the hotel offers typical three-star amenities, some guests believe it could compare to a four-star quality in certain areas. Other aspects like general cleanliness and newly renovated sections contribute to a more satisfactory experience.
Despite not being a luxury hotel, it maintains a friendly ambiance and meets the expectations associated with a standard three-star establishment. Free Wi-Fi is an added benefit. However, some guests feel it does not quite meet the standard typically expected from a Holiday Inn Express, implying there is room for improvement. Overall, it's a solid choice for those looking for a budget-friendly, no-frills accommodation in Frankfurt.
Holiday Inn Express Frankfurt Messe by IHG, appears to be a solid choice for business travelers in Frankfurt. The hotel offers good facilities, including conference rooms and efficient work areas both in the reception and lobby. Guests noted that the recently renovated rooms are functional and provide a pleasant environment for business stays. The hotel was praised for its reliable free WiFi, which supports online meetings without issues.
The check-in process exceeded guest expectations and practical amenities like shoe cleaning machines and ironing facilities in the room were appreciated. Another beneficial feature is the convenient free parking that adds value, making it an ideal option for those traveling by car.
Guests emphasized the hotel's suitability for short business stays or stopovers, particularly lauding its great price-performance ratio. Its business-friendly environment ensures a comfortable atmosphere for conducting work. The hotel's location, while described as industrial, still serves as a practical base for business activities, including visits to the city center or catching a flight the next day.
Overall, Holiday Inn Express Frankfurt Messe is highly recommended for business trips, particularly for its solid amenities, good location for business-related events and efficient service.
Holiday Inn Express Frankfurt Messe, an IHG Hotel, is praised for its accessibility for guests with disabilities. The hotel features a lift that ensures easy access to rooms and other facilities within the building. Its strategic location near the highway and proximity to a bus stop directly outside the hotel make it an ideal choice for individuals with limited mobility. Guests noted the good availability of accessible parking, although there were occasional issues with unauthorized vehicles occupying handicapped spaces.
The hotel's accessible rooms received commendations for their adjustments, catering well to elderly and disabled guests. Additionally, the hotel welcomes service dogs, adding another layer of accessibility. Reviewers found the hotel to be easily reachable from public transport and appreciated the close walking distance to the riverbank, enhancing the overall convenience of getting around.
While there was a minor note of occasional accessibility improvements being desirable, the overall sentiment towards the mobility features and strategic location was positive, highlighting its ease of access and good connectivity to the city and public transport options.
At Holiday Inn Express Frankfurt Messe by IHG, the welcoming attitude towards dogs stands out as a significant benefit for pet owners. Numerous reviews highlight the dog-friendly environment, making it apparent that dogs are genuinely welcomed. Many guests noted feeling comfortable with their dogs during their stay, underscoring the hotel's inclusive and accommodating nature.
The fee for bringing a dog, set at 16 euros, is frequently mentioned as reasonable, suggesting that pet owners generally find the extra cost acceptable for the comfort and convenience offered. All reviews reflect the hassle-free experience of staying at the hotel with a dog with no issues mentioned regarding the presence of pets.
Overall, the positive feedback underscores that Holiday Inn Express Frankfurt Messe successfully caters to guests traveling with dogs, offering a friendly and welcoming atmosphere for both the pets and their owners.
Location Show Map
Location
However, the hotel is positioned in an industrial area, which some guests found less appealing and a bit remote, especially for those looking to experience the heart of Frankfurt. Walking to the city center takes about 20-30 minutes, which might be inconvenient for some visitors. Despite the less scenic surroundings, including noticeable industrial and commercial facilities, it’s worth noting that the quieter ambiance can be a bonus for those preferring a less crowded, more tranquil place to stay.
Some reviews mentioned the nearby bus and train connections positively, highlighting the strategic location for both leisure and business travel, particularly to the airport and Messe (the fair). The accessibility to the city's main train station and central areas ease of movement is invaluable, especially with frequent bus services ensuring quick commutes.
In summary, while the hotel’s location isn’t the most picturesque or central, it compensates with excellent transport links, making it a practical choice for travelers needing quick and reliable access to key Frankfurt destinations.
Breakfast
A standout feature in many reviews is the pancake machine, which proved to be a hit, especially with children. The breakfast is described as hearty, extensive and varied with a substantial assortment of items that catered to both sweet and savory tastes. There were also positive mentions of lactose-free milk alternatives and the presence of healthy options.
Despite some comments about the breakfast being crowded at times and occasional short-term shortages of items like plates and cutlery, guests found that the staff managed well and refilled items quickly. The breakfast service was noted for being very well organized even during peak times.
The breakfast area is also highlighted as being spacious and comfortable with very friendly and attentive staff contributing to a pleasant dining experience. Some reviews did mention a more modest selection of breakfast items during peak times and noted a few missing items like omelets or scrambled eggs. However, overall, the sentiment was overwhelmingly positive with many guests finding the breakfast to be well worth the price and included in their room rate.
In summary, the Holiday Inn Express Frankfurt Messe offers a breakfast experience that hits most of the right notes—varied, abundant, tasty and well-managed, making it a strong start to the day for travelers staying at the hotel.
Dinner
An expansion of the bar could be beneficial, though some visitors found the waitstaff there inexperienced and the overall bar experience disappointing. Night offerings like pizza and beer received appreciable comments, even though the bar closed early on occasion. Despite these aspects, significant gaps remain as the hotel does not serve dinner and there are no nearby cafes, restaurants or supermarkets to provide alternatives.
Guests frequently mentioned the need for more and better quality dining options within the hotel premises and the frozen meals, including just two types of spicy pizza, left much to be desired, especially for families with children. The dinner situation is compounded by the absence of nearby restaurants, making it challenging for guests to find evening meals. Overall, a better and more varied selection of dinner options is missed.
Rooms
Complaints included the limited size, which was often described as cramped and inadequate for larger groups or longer stays. The air conditioning and room temperature control was another recurring issue with guests finding rooms too warm at times. Soundproofing varied with some rooms being quiet while others, especially those facing the street, experienced noise.
Overall, the rooms are best described as functional and clean with modern furnishings, ideal for short visits but potentially less comfortable for longer stays or larger families.
Beds
However, the comfort of the sofa beds leaves much to be desired. Numerous reviews highlighted that these were often uncomfortable, narrow and worn out, especially unsuitable for older children or adults. Families particularly noted that the extra beds in family rooms were insufficient, either too small or excessively hard.
Despite some criticisms about hard or old mattresses, the consensus leans towards the main beds being a strong point of the hotel, often described as very comfortable. The occasional complaints about bed comfort suggest that experiences can vary, but for many, the main beds contributed positively to their stay.
Cleanliness
However, there are some areas that could use attention. A few guests reported issues with dust, stained curtains and sofas and less-than-thorough bathroom cleaning. Specific issues such as dirty tiles, plugged sinks and occasionally smelly areas like hallways and elevators were noted. Despite these drawbacks, many guests felt the hotel provided good value for money and appreciated the modern, well-kept environment.
Overall, while there are opportunities for improvement in deep cleaning and attention to detail, the general consensus is that the 'Holiday Inn Express Frankfurt Messe' maintains a clean and pleasant ambiance for its guests.
Staff
Despite a few mentions of occasional shortcomings in bar service or language skills, the overwhelming majority of feedback emphasizes the staff's dedication to making visitors feel welcome and well cared for. This commitment to excellent customer service is evident through the personal attention and prompt assistance provided at all times. The friendly atmosphere created by the staff at Holiday Inn Express Frankfurt Messe significantly contributes to guests’ positive experiences and their likelihood to return. Their consistent effort to accommodate and assist guests ensures a pleasant stay and effective overall service.
Wi-Fi
However, not all experiences have been flawless. A number of reviews did mention issues such as not being able to connect to the Wi-Fi, poor internet connection and intermittent connectivity problems with some guests experiencing the Wi-Fi repeatedly reconnecting. Despite these occasional setbacks, the overall consensus suggests that the hotel offers a capable Wi-Fi service, particularly valued for its speed and reliability where it works well. Travelers can generally expect to enjoy a satisfactory internet experience during their stay.
Gym
Parking
However, the cost of on-site parking often comes across as a downside with several guests pointing out the high fees of 18 euros per day. This charge is considered steep by many, especially given some feedback suggests the security within the paid parking areas might not be up to par. Nevertheless, the availability of parking for electric vehicles and handicapped spaces adds to the overall convenience for diverse needs.
In summary, while guests appreciate the good parking facilities and the convenience of ample street parking, the relatively high costs for on-site parking could be a deterrent for some. To fully enjoy a stay, it might be worthwhile to consider the free parking options in proximity to the hotel.
EV charging stations
The hotel offers two charging stations with 11 kWh and 22 kWh capacities, which have been found sufficient by many guests. The availability of a Type 2 charger has been highlighted as beneficial. Reviewers found the charging experience straightforward and effective with the charging stations easily accessible in the garage.
However, some guests noted the need for additional charging stations due to high demand, suggesting that the hotel could benefit from installing more EV chargers. Overall, the provision of free EV charging has been a pleasant surprise and a significant convenience for guests with electric vehicles, contributing positively to their stay.
Family
However, many reviews mention that the family rooms tend to be quite small and can feel cramped, especially for families with four members. The rooms often feature pull-out or sofa beds for the children, though some guests found these beds to be uncomfortable. Despite the limited space, the rooms are noted for their cleanliness and high-quality equipment and the flexible bed layout can accommodate a family comfortably for short stays.
Families appreciate the accommodating atmosphere, but some suggest that a bit more room would enhance the overall comfort. The hotel is considered an ideal stopover for family trips and provides an adequate setup for parents and children to share a room. Although space constraints are a recurring theme, the overall family-friendly environment and amenities make it a good choice for those traveling with kids.
3 Star
The breakfast service receives positive comments, adding to the overall value of the stay. While the hotel offers typical three-star amenities, some guests believe it could compare to a four-star quality in certain areas. Other aspects like general cleanliness and newly renovated sections contribute to a more satisfactory experience.
Despite not being a luxury hotel, it maintains a friendly ambiance and meets the expectations associated with a standard three-star establishment. Free Wi-Fi is an added benefit. However, some guests feel it does not quite meet the standard typically expected from a Holiday Inn Express, implying there is room for improvement. Overall, it's a solid choice for those looking for a budget-friendly, no-frills accommodation in Frankfurt.
Business
The check-in process exceeded guest expectations and practical amenities like shoe cleaning machines and ironing facilities in the room were appreciated. Another beneficial feature is the convenient free parking that adds value, making it an ideal option for those traveling by car.
Guests emphasized the hotel's suitability for short business stays or stopovers, particularly lauding its great price-performance ratio. Its business-friendly environment ensures a comfortable atmosphere for conducting work. The hotel's location, while described as industrial, still serves as a practical base for business activities, including visits to the city center or catching a flight the next day.
Overall, Holiday Inn Express Frankfurt Messe is highly recommended for business trips, particularly for its solid amenities, good location for business-related events and efficient service.
Accessible
The hotel's accessible rooms received commendations for their adjustments, catering well to elderly and disabled guests. Additionally, the hotel welcomes service dogs, adding another layer of accessibility. Reviewers found the hotel to be easily reachable from public transport and appreciated the close walking distance to the riverbank, enhancing the overall convenience of getting around.
While there was a minor note of occasional accessibility improvements being desirable, the overall sentiment towards the mobility features and strategic location was positive, highlighting its ease of access and good connectivity to the city and public transport options.
Dog Friendly
The fee for bringing a dog, set at 16 euros, is frequently mentioned as reasonable, suggesting that pet owners generally find the extra cost acceptable for the comfort and convenience offered. All reviews reflect the hassle-free experience of staying at the hotel with a dog with no issues mentioned regarding the presence of pets.
Overall, the positive feedback underscores that Holiday Inn Express Frankfurt Messe successfully caters to guests traveling with dogs, offering a friendly and welcoming atmosphere for both the pets and their owners.
No, Holiday Inn Express Frankfurt Messe by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Frankfurt Messe by IHG.
Yes, Holiday Inn Express Frankfurt Messe by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Frankfurt Messe by IHG.
Yes, Holiday Inn Express Frankfurt Messe by IHG has a gym.
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