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Summary of reviewsMOXY Frankfurt East is highly praised for its excellent location, situated in a central yet quiet area with seamless access to public transportation and major landmarks. Business travelers appreciate its proximity to office areas and trade fairs while tourists find it ideal for exploring the city's attractions. The hotel's surrounding area, featuring a variety of restaurants, cafes and essential amenities, enhances its convenience.
The breakfast at MOXY Frankfurt East is well-received with guests enjoying the extensive selection of fresh, varied options, including special diets. While some improvements are suggested in areas like the temperature of scrambled eggs and the freshness of rolls, the overall experience remains positive with high marks for quality and service. Dinner experiences are mixed with some appreciating the inviting atmosphere and fair prices for drinks, but others pointing out inconsistencies in food quality and service. However, the prime location offers plenty of nearby dining alternatives.
The rooms are modern, clean and comfortable with many guests praising the beds, stylish decor and functional amenities such as large TVs and USB ports. While the minimalist design is perfect for short stays, some find the room size and storage options less suitable for longer visits. Cleanliness and maintenance are consistently highlighted as strong points, contributing to a pleasant stay.
Staff at MOXY Frankfurt East are frequently commended for their friendliness and professionalism, creating a welcoming atmosphere that enhances the guest experience. From efficient check-ins to attentive service in the bar and reception areas, the team receives high praise, although there are occasional remarks about isolated unfriendly interactions.
The hotel offers a reliable and fast Wi-Fi connection, which most guests find satisfactory. The gym, although small, is well-equipped and clean, catering effectively to guests' workout needs. Parking is deemed practical and affordable with many appreciating the secure and easily accessible facilities.
MOXY Frankfurt East is family-friendly with modern rooms and comfortable beds that are well-suited for weekend trips. The hotel's amenities, such as table football and responsive staff add to the positive family experience despite some mentions of small room sizes.
The beds are generally comfortable, although some guests find the mattresses too soft or worn out, impacting their sleep quality. The business amenities are well-suited for short professional stays, although minor issues like limited power outlets near the beds and a broken printer were noted but promptly addressed by the staff.
In summary, MOXY Frankfurt East provides a clean, modern and stylish stay with excellent service and a prime location, making it a top choice for both business and leisure travelers. Show more
Read review summaries for all categories
Categories
Accessible Hotel
Features 20 specially designed guest-rooms to accommodate guests with disabilities.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
Room Types
Moxy Sleeper with Queensize BedThis double room has a flat-screen TV, air conditioning and soundproofing.
There is no room for an extra bed in this room category.
Moxy Sleeper FamilyThis double room features air conditioning and soundproofing.
There is a sofa bed in the room which can be used for a third Person.
Moxy Sleeper Twin BedThis twin room has air conditioning and soundproofing.
There is no room for an extra bed in this room category.
Guest Reviews
8.2
Very Good
Location
MOXY Frankfurt East enjoys consistently positive feedback for its prime location. Situated in a central yet relatively quiet area, the hotel offers seamless access to various parts of Frankfurt. Public transportation is a major convenience with tram and subway stops just steps away, making it easy to reach downtown, Old Town and other key areas within minutes. The location is not only convenient for business travelers, being close to office areas and trade fairs, but also ideal for tourists looking to explore the city’s attractions efficiently.
The hotel's situation along Hanauer Landstraße and its proximity to the Main promenade and European Central Bank make it a strategic spot for both work and leisure. Guests appreciate the quiet despite the bustling surroundings, thanks to well-soundproofed rooms. The area is also well-served by a variety of restaurants, cafes and supermarkets, adding to the overall convenience.
Furthermore, the hotel’s accessibility from the highway adds to its appeal for those traveling by car, complemented by affordable parking options. In summary, MOXY Frankfurt East is highly regarded for its excellent location, well-connected public transport options and proximity to essential amenities, making it an ideal choice for both business and leisure travelers.
Breakfast
The breakfast at MOXY Frankfurt East generally receives high praise from guests, who appreciate its extensive selection and quality. Many reviews highlight a delicious, plentiful and varied breakfast offering, including options for vegan, vegetarian and gluten-free diets. The breakfast buffet is often described as rich, fresh and well-organized with a good variety of hot and cold dishes, assorted coffees and teas and fresh fruits and vegetables. Guests specifically mention the coffee as a standout feature.
Although the majority of feedback is overwhelmingly positive, some guests pointed out areas for improvement. A few mentioned that the scrambled eggs were often served cold and there were occasional issues with the freshness of the rolls. There were mixed feelings about the value for money with some guests finding the breakfast a bit expensive while others felt it was fair for the price.
Despite minor criticisms, most guests seem satisfied with the breakfast experience, appreciating its variety and freshness. The service is typically described as good, adding to the overall positive impression.
Dinner
Visitors to MOXY Frankfurt East have shared varied experiences regarding the dining options at the hotel. While the atmosphere seems inviting, especially with fair prices for drinks, the quality of food, particularly during dinner, has been notably inconsistent. The pizza received mixed reviews with some finding it good, yet others criticized it for being poor quality and overly greasy. Additionally, there have been complaints about food items like salad being poorly prepared and meals being pre-cooked and reheated in a microwave rather than freshly made.
Despite these negative points, the hotel does host events on Friday nights, which are highlighted as positive experiences. However, the service can be somewhat lacking with reports of staff appearing overwhelmed and struggling with drink preparation, resulting in poorly mixed and expensive cocktails.
For those looking to dine, there are several good restaurants and cafes nearby, providing ample alternative options. The hotel's prime location also affords easy access to one of Frankfurt's top attractions, the zoo. All in all, while the dining experience at MOXY Frankfurt East is mixed, its surrounding area offers a variety of culinary delights and attractions worth exploring.
Rooms
The rooms at MOXY Frankfurt East generally receive positive reviews for their cleanliness, modern design and comfortable beds. Guests frequently highlight the cleanliness of the rooms and the comfort of the beds, noting that the rooms are well-isolated and warm in winter. Modern amenities, such as large televisions and ample USB ports, are appreciated, making the rooms functional and user-friendly. The aesthetics, often described as stylish, chic and tastefully furnished, are a hit among visitors.
Many guests find the rooms cozy and adequately equipped for short stays, praising the minimalist but functional design. Spaciousness is noted in some reviews with guests mentioning that the rooms are big enough to be comfortable. Despite this, there are comments about rooms being relatively small or compact with limited storage options, no wardrobes or minimal space for unpacking. This aspect is less suitable for longer stays where guests might need more room to spread out their belongings.
Bathrooms are generally described as clean and comfortable, although some guests mention they are on the smaller side with functional but basic amenities. The shower design received mixed reviews with a few guests noting its awkward functionality.
Breakfast at the hotel is consistently praised for being plentiful and delicious and the modern, welcoming lobby offers a cozy place to relax. Room service and overall maintenance of the rooms are well-received, contributing to an overall positive stay experience.
In summary, MOXY Frankfurt East provides clean, comfortable and modern accommodations that are ideal for short stays. The stylish decor and functional amenities make it a pleasant place to stay, though the lack of sufficient storage might be a drawback for longer visits.
Beds
The beds at MOXY Frankfurt East have garnered a range of feedback with a substantial focus on comfort. Many guests found the beds to be comfortable and praised the quality of the mattresses, noting that they were able to sleep better than they do at home. Descriptions such as comfortable, very comfortable, super comfortable and extremely comfy are recurrent, painting a picture of generally favorable sleeping conditions.
However, there are notable remarks concerning the softness of the mattresses, which some guests found to be excessively pliant or saggy. Words like overly soft, worn out and uncomfortable were used to highlight this issue with a few guests mentioning that the softness impacted their overall comfort. In addition to this, some guests found the double beds to be narrow and saggy, which resulted in discomfort, especially for two people.
There were also remarks about the bed setup being somewhat confusing and instances where beds flipped over when sat upon. A handful of guests pointed out the quality of the pillows with some finding only one pillow per bed insufficient and others deeming them uncomfortable.
In sum, while the majority of guests enjoyed a comfortable sleep experience at MOXY Frankfurt East, there are certain issues related to mattress firmness and bed configuration that could be improved to ensure a better overall experience for all visitors.
Cleanliness
MOXY Frankfurt East consistently impresses guests with its high standards of cleanliness and modern aesthetic. Reviews highlight the clean and comfortable atmosphere with rooms described as spotless, well-maintained and stylishly furnished. The bedding and overall cleanliness receive high marks, contributing to a comfortable stay. Guests often note the modern and functional design, particularly appreciating the bathrooms for their cleanliness and modern fixtures. The hotel's tidy and well-maintained spaces create a welcoming environment, making it a preferred choice for those prioritizing hygiene. Housekeeping is thorough with rooms cleaned daily, ensuring a fresh and accommodating experience for all visitors. Although there were occasional issues with not having a refrigerator and some instances of room upkeep not meeting expectations, the overall impression is overwhelmingly positive, emphasizing the hotel's commitment to cleanliness and hospitality.
Staff
At MOXY Frankfurt East, the staff consistently receives high praise for their friendliness and helpfulness. The reviews highlight the welcoming atmosphere created by the hotel team with many guests noting the staff's courteous and professional demeanor. From check-in to check-out, visitors often describe their interactions as positive, stressing the efficiency and attentiveness of the reception team.
The bar and reception area staff, in particular, are commended for their super friendly and accommodating nature. Guests frequently mention the cheerful and pleasant attitude of the employees, which significantly enhances the overall experience. The cleaning staff also receive accolades for their cordial and helpful approach, contributing to a consistently pleasant environment.
Though there are isolated remarks about unmotivated or less friendly interactions, the majority of reviews reflect a high standard of service. Despite occasional issues like incorrect invoices or check-in delays, the overall impression is of a team that is eager to assist and create a positive experience.
With a young and vibrant team, MOXY Frankfurt East leaves a lasting impression of warmth and hospitality, making it a recommended destination for travelers seeking both comfort and excellent service.
Wi-Fi
MOXY Frankfurt East offers a commendable Wi-Fi experience for its guests. The Wi-Fi is described as excellent with extensive coverage throughout the hotel. Fast and free internet access is available, ensuring a strong and reliable connection. Reviews consistently highlight the good Wi-Fi connection, contributing to an overall positive experience. However, it's worth noting that one review mentioned an insecure connection, which could be a concern for some guests. Despite this, the majority of the feedback points towards a satisfactory and efficient internet service.
Gym
The gym at MOXY Frankfurt East receives high praise from guests for its cleanliness, modern equipment and well-thought-out setup. Described as a comprehensive workout space, it stands out for being exceptionally clean and well-equipped, providing a pleasant environment for fitness enthusiasts. Although some highlight its small size, the gym manages to meet the needs of those seeking a good workout during their stay. Its stylish and original ambiance further adds to the overall positive experience.
Parking
Parking at MOXY Frankfurt East generally receives positive remarks from guests with many appreciating the ample and spacious underground parking facilities. The convenience of direct access from the hotel to the garage is also highlighted, making it easy for guests to park their cars. The garage is well-secured, providing peace of mind for those concerned about vehicle safety. Guests found the parking garage easily accessible and appreciated its spacious, heated environment.
While there are plenty of parking options, some guests noted that available spaces can be limited. The garage, priced at around €14 to €15 per night, is considered affordable for a large city like Frankfurt. However, there are mentions of the parking fees being somewhat steep and not included in the room rate, which could be a drawback for some.
Overall, the parking situation at MOXY Frankfurt East is regarded as practical and relatively inexpensive compared to other big city hotels, providing a valuable amenity for guests arriving by car. Some minor issues such as directional signage and possible narrow entrances were noted, but the general sentiment remains positive.
Family
MOXY Frankfurt East offers a family-friendly environment that's ideal for weekend trips. Families can enjoy well-maintained, modern rooms with very comfortable beds. The family rooms are particularly praised for their size and suitability with positive notes about the cleanliness and overall value for money. Children find the table football entertaining, contributing to an engaging stay. The hotel staff is accommodating, responding promptly to requests for extra blankets and air conditioning adjustments. Despite some mentions of relatively small room sizes, the overall experience is marked by a family-friendly atmosphere with great performance.
Business
MOXY Frankfurt East stands out as a highly recommended hotel for business travelers. Its excellent price-quality ratio and convenient location make it an ideal choice for business trips, especially those of short duration. The hotel is well-geared for business needs with practical and pragmatic facilities. Guests appreciated the full amenities, including a business center, although there were minor drawbacks like the lack of a power outlet and light switch on the bed's right side and a broken printer, which was promptly resolved by the reception printing documents for guests. The rooms, although small, are comfortable and equipped with modern touches. The friendly environment, especially evident at the bar, adds to the appeal for professional stays. Overall, it meets business standards and offers a no-nonsense approach that is well-suited for work-related travel. While it may not be ideal for families, it serves as a good base for exploring the surrounding area.
No, MOXY Frankfurt East doesn't have any pool.
No, a spa isn't available at MOXY Frankfurt East.
Yes, MOXY Frankfurt East welcomes dogs.
Yes, parking facilities are available at MOXY Frankfurt East.