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Nishitetsu Grand Hotel boasts a very central location, close to many stations, thus offering guests easy access to any part of the city they want to visit. The hotel features Western and Japanese style guestrooms, as well as two suites, the Royal and the Empire one. Guests can enjoy all the amenities and facilities the hotel offers, which are designed to make them feel like home.
Summary of reviewsNishitetsu Grand Hotel, located in the heart of Tenjin, is highly praised for its excellent accessibility to a wide range of shopping centers, restaurants and entertainment options. Guests appreciate its close proximity to Tenjin Station, making it easy to navigate through public transportation and its strategic location provides convenient access to popular tourist sites and dining opportunities.
The breakfast offerings at the hotel are a significant highlight, consistently receiving high praise for their delicious, rich and varied options. The breakfast buffet caters to both Japanese and Western tastes, featuring fresh ingredients and custom-made dishes like omelettes and rice balls. The staff's friendly and hospitable demeanor further enhances the overall breakfast experience, making it a delightful start to the day.
Dining at the hotel is also a delightful experience with various tasty options available across different settings. The Italian restaurant, room service meals and the bar are frequently praised with the bakery shop offering well-appreciated cakes, sandwiches and unique treats. The quality of food and drinks remains consistently high, providing a culinary experience that complements the hotel's four-star status.
Rooms at the hotel are generally praised for their spaciousness, cleanliness and well-equipped amenities, suitable for families and groups. However, there are occasional reports of inconsistent room sizes and conditions with some guests noting small or outdated rooms. Despite this, the hotel's cleanliness is consistently commended with spotless rooms and well-maintained facilities contributing to a comfortable and welcoming atmosphere.
The staff at Nishitetsu Grand Hotel are exceptional, providing outstanding customer service marked by attentiveness and warmth. The courteous and professional demeanor of the front desk and service personnel creates a pleasant and satisfying stay for guests with numerous mentions of their helpfulness and efficiency.
While the Wi-Fi at the hotel is noted to be unreliable with frequent disconnections and slow speeds, the convenient parking options, attentive parking staff and the hotel's proximity to transportation hubs offer added convenience for guests. Additionally, the area around the hotel offers vibrant nightlife options, enhancing the overall experience for visitors.
The beds at the hotel are generally comfortable with many guests praising the bedding quality and softness of the pillows. However, there are mixed opinions regarding the firmness of the mattresses with some guests finding them either too hard or too soft. Despite minor issues, the overall comfort and quality of the beds and bedding contribute to a restful experience for most guests.
Nishitetsu Grand Hotel stands out as an excellent choice for business travelers, offering great convenience and a pleasant, professional atmosphere. The hotel's facilities and services cater specifically to the needs of business guests, ensuring a comfortable and reliable stay. The staff's readiness to assist with business-related requirements further adds to the hotel's appeal for business travelers.
Overall, Nishitetsu Grand Hotel maintains a high level of cleanliness, provides exceptional service and offers a convenient and accessible stay for both leisure and business travelers. Its prime location and quality dining options make it a worthwhile choice, reflecting its well-deserved four-star rating. Show more
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Hotel for Honeymoon
Nishitetsu Grand Hotel is centrally located and provides a comfortable stay for couples. Its accessibility to local attractions makes it ideal for exploring the city.
Romantic Hotel
This hotel is a favorite for couples, offering in-room massages. Its central location and comfortable accommodations make it a convenient choice for a romantic stay.
Hotel near Nightlife Spots
Located in Daimyo, near Tenjin, this hotel is surrounded by clothing stores, cafes, restaurants and bars, providing various nightlife options.
Business Hotel
While specific details on business amenities are limited, its central location in Daimyo offers convenience. It provides standard amenities suitable for business travelers.
Hotel with Parking
The hotel provides parking for guests. The parking area is well-maintained and secure, ensuring peace of mind for drivers. The location of the parking is easily accessible.
EV charging stations
Accessible Hotel
This hotel offers a universal twin room and some accessible twin rooms, ensuring comfortable accommodation for guests with disabilities. Its central location in Tenjin provides easy access to various attractions.
Hotel with EV Charging Stations
This hotel offers two EV chargers with a maximum rate of 11kW. Guests can utilize these charging facilities while self-parking at the hotel.
4-Star Hotel
Situated in Fukuoka, this hotel offers a blend of comfort and convenience with well-appointed rooms. It is known for its high standards of service.
Room Types
Business Single Room - Non-SmokingCompact room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Economy Double Room - Non-SmokingCompact room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Double Room with Small Double Bed - Non-SmokingCompact room featuring neutral colours and a large double bed. It's furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom, and wired internet is available free of charge.
Standard Twin Room - Non-SmokingCompact room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Corner Triple Room - Non-SmokingCompact room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Large Single Room - Non-Smokingspacious room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Corner Twin Room - Non-SmokingCorner room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Standard Single Room - Non-SmokingMore spacious room decorated in neutral colours, and furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom. Wired internet is available free of charge.
Standard Double Room - Non-SmokingFitted with open windows and a large desk, this spacious room featurs neutral colours and a large double bed. It's furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom, and wired internet is available free of charge.
Superior Double Room - Non-SmokingFitted with a sofa and minibar, this more spacious room featurs neutral colours and a large double bed. It's furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom, and wired internet is available free of charge.
Superior Twin Room - Non-SmokingFitted with a large shower booth, this more spacious room featurs neutral colours and a large double bed. It's furnished with an LCD TV with satellite channels, and green tea. Free toiletries are supplied in the bathroom, and wired internet is available free of charge.
Room with Tatami Area - Non-SmokingThe spacious family room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The family room offers a flat-screen TV with satellite channels, a safe deposit box, pajamas and heating. The unit offers 2 beds and 3 futons.
Deluxe Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Superior Triple Room - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned triple room offers a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 3 beds.
Deluxe Triple Room - Non-SmokingThe spacious triple room offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The triple room features a wardrobe, a safe deposit box, a sofa, a carpeted floor and a flat-screen TV with satellite channels. The unit offers 3 beds.
Deluxe Quadruple Room - Non-SmokingThe spacious quadruple room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The quadruple room offers a wardrobe, a safe deposit box, a carpeted floor, pajamas, as well as a flat-screen TV with satellite channels. The unit has 4 beds.
Royal Suite - Non-SmokingThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Standard Twin Room - Smoking (Over 20 Years Old Only)The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit has 2 beds.
Corner Twin Room - Smoking (Over 20 Years Old Only)The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV with satellite channels, a coffee machine, a safe deposit box and a carpeted floor. The unit has 2 beds.
Corner Triple Room - Smoking (Over 20 Years Old Only)This triple room has a flat-screen TV, electric kettle and air conditioning.
Guest Reviews
8.7
Very Good
Location
Nishitetsu Grand Hotel boasts a superb location that consistently impresses its guests. Situated in the heart of Tenjin, the hotel offers excellent accessibility to a wide array of shopping centers, restaurants and entertainment options. It is conveniently close to Tenjin Station, making public transportation easily accessible, including trains, buses and the subway. Visitors appreciate its proximity to popular tourist sites like Ohori Park, Canal City and Hakata.
The surrounding area provides abundant dining opportunities with izakayas, convenience stores and renowned ramen shops like Ippudo and Ichiran just a short walk away. Shopping enthusiasts will find themselves within minutes of department stores such as Parco and Daimaru, as well as underground shopping malls.
The hotel's strategic location also affords easy access to car rental services and multiple transportation options, making it an optimal choice for those looking to explore the city effortlessly. With a central location in Fukuoka’s bustling district, Nishitetsu Grand Hotel stands out for its convenience and the wealth of amenities it places within easy reach of its guests.
Breakfast
Nishitetsu Grand Hotel consistently receives high praise for its breakfast offerings, reflecting a delightful dining experience for guests. Words like "delicious," "rich," and "varied" frequently appear in reviews. The breakfast includes a diverse array of options, catering to both Japanese and Western tastes and features fresh ingredients that aren't repetitive, even over extended stays. Guests commend the availability of custom-made dishes like omelettes and rice balls, adding a personalized touch to their meal.
The breakfast buffet is particularly highlighted for its excellent quality and wide selection, encompassing many delicious choices that suit different palates. The ambiance of the breakfast venue also receives positive feedback, described as calm and pleasant, contributing to a satisfying start to the day.
Staff service is another strong point with numerous mentions of their friendly and hospitable demeanor, enhancing the overall breakfast experience. Despite a few comments regarding its high price and some reports of reduced menu variety post-COVID, the quality and taste of the dishes remain a standout feature for many guests.
Overall, the breakfast at Nishitetsu Grand Hotel is portrayed as a significant highlight of the stay, appreciated for its extensive options, flavorful offerings and exceptional service.
Dinner
Dining at the Nishitetsu Grand Hotel is a delightful experience, offering a range of tasty options across various settings. The hotel's Italian restaurant in the basement is frequently praised for its delicious food, though an English menu was noted to be missing. Room service meals, including highlights such as curry and soup, exceed expectations with guests noting their convenience and taste.
Drinks at the bar, located on the first floor, are particularly enjoyable with friendly staff recommending cocktails in a calm atmosphere. While some guests noted that the dinner menu remained the same over several nights, the overall quality of food remains consistently high.
The bakery shop offers a selection of cakes, sandwiches and the unique mentaiko France, which are well-appreciated by guests. The lunch buffet and the Grand Cafe from 2 PM to 5 PM also come highly recommended.
The dinner recommendations provided by the excellent staff enhance the dining experience, ensuring guests can enjoy what the hotel has to offer as well as explore nearby dining options. Overall, the food and drinks at Nishitetsu Grand Hotel are both satisfying and delicious, providing a culinary experience that complements the hotel's 4-star status.
Rooms
Nishitetsu Grand Hotel offers a mixed experience when it comes to their rooms. On a positive note, many guests praised the rooms for being spacious, clean and well-equipped with amenities, making them suitable for families and groups. The bathrooms are also noted to be sufficiently large with good water pressure and some rooms even feature bath salts and quality toiletries. Additionally, updated or renovated rooms are recognized for their pleasant atmosphere and cleanliness.
However, the hotel seems to have inconsistent room sizes and conditions. Some guests found their rooms to be rather small, dim or a bit outdated in terms of furniture and fixtures. There have been reports of rooms having a moldy smell, poor ventilation or older bathroom fittings that don't function optimally. Issues like non-adjustable room temperatures and minor nuisances related to noise from the street have also been pointed out.
Overall, while the spaciousness and cleanliness of many rooms are commendable, potential visitors should be aware of the variability in room quality and size.
Beds
Nishitetsu Grand Hotel features a range of beds that most guests find to be generally comfortable with many praising the bedding quality and the softness of the pillows. The rooms are noted to be accommodating with comfortable large beds enhancing the stay. Cleanliness of the beds is a common positive remark with multiple pillows provided for added comfort. Some guests also appreciated the excellent quality of the bed and pillow materials.
However, there are mixed opinions regarding the firmness of the mattresses. While some guests felt the beds were a bit hard or experienced discomfort due to mattress softness, others found them pleasant to sleep on. There are isolated concerns about bed sizes being too small for two adults and about extra beds being uncomfortable. Additionally, a few reviews mentioned issues like cleanliness between beds and occasional noise from sofa beds.
Overall, the hotel appears to offer a restful experience for the majority of its guests with commendations predominantly centered on the comfort and quality of the beds and bedding.
Cleanliness
Nishitetsu Grand Hotel consistently impresses with its high standards of cleanliness and maintenance, making it a reliable choice for travelers. Guests frequently praise the hotel for its spotless rooms and well-kept facilities, noting that both the rooms and bathrooms are meticulously cleaned. Despite the building's age, the overall ambiance and maintenance contribute to a clean and historical charm that sets it apart.
The hotel's common areas, including the lobby, are also highlighted for their cleanliness and pleasant fragrance, creating a welcoming atmosphere from the moment guests enter. The amenities provided are well-equipped and replenished daily, ensuring a comfortable stay.
Although occasional minor cleaning issues were reported, these seem to be exceptions rather than the rule. The spaciousness of the rooms combined with their cleanliness further enhances the overall guest experience. Additionally, the hotel's close proximity to transportation hubs makes it a convenient and accessible choice for visitors.
In summary, despite being an older establishment, Nishitetsu Grand Hotel maintains a high level of cleanliness and offers a comfortable, well-maintained environment with friendly service, making it a commendable stay for both short and extended visits.
Staff
The staff at Nishitetsu Grand Hotel consistently excel in providing outstanding customer service. They are described as courteous, friendly and very professional, creating a welcoming atmosphere for all guests. The front desk and service personnel receive particular praise for their helpfulness and efficiency, often going above and beyond to meet guests' needs. The hotel's service is marked by attentiveness and kindness with staff members frequently responding promptly and politely to various requests. Moreover, the employees' commitment to maintaining high service standards is evident, as they address even minor inquiries with great care and polite demeanor. This attention to detail and hospitable approach, evident in gestures such as assisting with luggage and making thoughtful arrangements, contributes to a pleasant and satisfying stay for guests. The doormen, receptionists and breakfast staff are highlighted for their exceptional services, reinforcing the hotel's reputation for providing a high-quality service experience. Overall, the consistent warmth and professionalism of the staff leave a lasting positive impression on guests.
Wi-Fi
The feedback on the Wi-Fi at Nishitetsu Grand Hotel reveals a significant disparity in experiences. While some guests enjoyed excellent connectivity, even faster than their phone data speeds and without interruptions, the vast majority encountered substantial issues. Many reviews cited slow Wi-Fi speeds, weak signals and frequent disconnections. Common areas lacked Wi-Fi entirely and at night the connection often became particularly difficult. Overall, the Wi-Fi at this hotel seems unreliable with multiple guests expressing frustration over its instability and poor performance.
Parking
The parking situation at the Nishitetsu Grand Hotel has garnered mixed feedback from guests, though some positive aspects are frequently mentioned. Many guests found the parking convenient, highlighting that the hotel offers both underground parking and a flat parking lot with reasonable fees. The parking staff were noted for being very attentive, friendly and efficient in arranging parking, often responding quickly and providing clear guidance.
Despite this, several guests mentioned that parking fees were considered expensive, typically around 1,800 yen per day and noted that the parking lot could be hard to find and was sometimes full. Space limitations were also a point of concern for larger vehicles, but the staff were praised for proactively arranging alternative flat parking when necessary. While there is no free parking for hotel guests and spaces can be limited, the overall experience is often saved by the hotel's helpful and courteous staff. Additionally, the presence of a taxi stand right outside the door offers a convenient alternative for those opting not to drive.
Nightlife
The area around Nishitetsu Grand Hotel offers vibrant nightlife options with various arcades, restaurants and shops nearby. Guests can enjoy street food stalls and izakayas that come alive in the evening. The hotel's proximity to Tenjin Station enhances convenience for both shopping and exploring the bustling downtown area. Visitors can easily walk to local attractions like the Christmas market. Though some nightlife noise might be present, the variety of dining options ensures that finding meals is effortless and there's also a morning bakery providing early-hour delights.
4 Star
Nishitetsu Grand Hotel, a property with a well-deserved four-star rating, offers guests high-quality accommodations and cleanliness. Its prime location enhances the experience, making it convenient for travelers. The hotel exudes a first-class ambiance, reflected in its opulent lobby and impressive fragrance. The service quality ranges from lavish to generally satisfactory with friendly staff and a valet attendant contributing to the appeal. However, some guests find the rooms a bit small compared to other four-star establishments and note occasional minor noise disturbances. While the amenities are sufficient, some feel they could be more robust to fully meet the four-star expectation. Overall, Nishitetsu Grand Hotel stands out as a worthwhile choice with many considering it deserving of an even higher rating.
Business
Nishitetsu Grand Hotel stands out as an excellent choice for business travelers, primarily due to its great location and convenience. The hotel caters specifically to the needs of business guests, offering an array of helpful services and facilities that ensure a comfortable stay. The staff are noted for their readiness to assist with business-related requirements, adding to the ease of conducting work while on the road.
Business guests will find the hotel's classic atmosphere to be both pleasant and professional, making it an ideal setting for business stays. The consistent and reliable service is frequently praised, providing confidence that the needs of business travelers will be well taken care of during their visits. Moreover, the hotel's facilities are perfect for hosting business conferences and meetings, although many now take place over Zoom.
The convenience of car pickup and luggage storage further enhances the experience, ensuring that all logistical aspects are smooth and well-managed. While some might find newer business hotels to be more comfortable for the price, Nishitetsu Grand Hotel remains a popular choice thanks to its dependable service and business-friendly environment.
Accessible
Nishitetsu Grand Hotel receives high marks for accessibility, making it a convenient option for guests with disabilities. The hotel's location is praised as easily accessible and well-known among local taxi drivers, which simplifies transportation. Guests appreciated the hotel's spacious and accessible elevators and hallways. Additionally, the staff's willingness to accommodate requests, such as changing rooms for more space, demonstrates their commitment to guest comfort. The facilities are well-maintained and the luxurious atmosphere adds to the overall positive experience. Being close to the station further enhances its convenience.
Luxury
Nishitetsu Grand Hotel offers a truly luxurious experience, marked by dignity and cleanliness. This traditional upscale hotel, known for its prestigious standing, is situated in an elegant and formal location. The landmark setting in the city center allows for convenient shopping, strolling and dining, being surrounded by various department stores.
Guests note the hotel's luxurious atmosphere, especially in the well-maintained and seasonally decorated lobby. The accommodation is thoroughly clean and the facilities are kept in excellent condition, reflecting the hotel's commitment to high standards. The hotel's prestige is further highlighted by the fact that it hosts members of the Imperial Family.
While the hotel maintains its traditional charm and old-world grace, the service and amenities do not fall short. Despite some temporary closures due to the coronavirus, such as the bar where guests fondly recall enjoying cocktails, the overall experience remains luxurious and prestigious.
No, Nishitetsu Grand Hotel doesn't have any pool.
No, a spa isn't available at Nishitetsu Grand Hotel.
No, Nishitetsu Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at Nishitetsu Grand Hotel.