The Residency Inn
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Summary of reviewsThe Residency Inn enjoys positive reviews primarily for its strategic location. Guests appreciate its proximity to attractions such as the beach, cruise port, and Moody Gardens, making it a convenient choice for those eager to explore the area. Despite some signage confusion, the site's accessibility to major roads further enhances its appeal. The neighborhood is generally considered pleasant, and the Inn's affordability adds to its attractiveness as a practical lodging option. Guests frequently commend the staff for their kindness and helpfulness, with individuals like Stephanie, William, and Dawn receiving special mention for their outstanding service. The front desk and night staff are praised for their commitment to making guests feel comfortable and valued.
However, the inn faces significant criticism regarding its cleanliness and room conditions. Many guests have reported issues like filth, odors, mold, and infestations such as cockroaches and bedbugs. Maintenance problems include exposed wires, peeling paint, and malfunctioning amenities, impacting the overall guest experience negatively. Despite the comfort of the beds being a positive feature, serious cleanliness concerns, including stained bedding and complaints of bed bugs, overshadow this benefit.
In terms of breakfast, the absence of a meal and limited amenities like coffee makers in rooms is noted. Nevertheless, guests appreciate the availability of good coffee in the lobby as a small comfort. Overall, while The Residency Inn benefits from its advantageous location and a friendly staff, it is significantly let down by its cleanliness and maintenance issues, indicating a need for substantial improvements to enhance the guest experience.
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However, the inn faces significant criticism regarding its cleanliness and room conditions. Many guests have reported issues like filth, odors, mold, and infestations such as cockroaches and bedbugs. Maintenance problems include exposed wires, peeling paint, and malfunctioning amenities, impacting the overall guest experience negatively. Despite the comfort of the beds being a positive feature, serious cleanliness concerns, including stained bedding and complaints of bed bugs, overshadow this benefit.
In terms of breakfast, the absence of a meal and limited amenities like coffee makers in rooms is noted. Nevertheless, guests appreciate the availability of good coffee in the lobby as a small comfort. Overall, while The Residency Inn benefits from its advantageous location and a friendly staff, it is significantly let down by its cleanliness and maintenance issues, indicating a need for substantial improvements to enhance the guest experience.
Family Friendly Hotel
Offering suite-style accommodations with kitchens, this hotel is ideal for families seeking a comfortable and self-sufficient stay. It provides amenities that cater to longer stays, making it suitable for family vacations.
Hotel with Parking
Guests can utilize free self parking available on site at this hotel, offering a simple and accessible parking solution during their visit.
Hotel with Swimming Pool
Outdoor Pool
Small Hotel
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Residency Inn is praised for its advantageous location, offering guests easy access to numerous attractions and amenities. Nestled in a quiet and convenient area, it is particularly noted for its proximity to the beach, allowing guests to enjoy the coastal experience without being too far from the shoreline. Visitors also appreciate its closeness to the cruise port, making it an ideal choice for travelers looking for a seamless connection to their cruises. Furthermore, Moody Gardens is nearby, providing entertainment options for families and tourists alike.
Despite some confusion regarding the signage, which misleadingly indicates Rodeway Inn, the property's location on a major road affords straightforward access to various sites, enhancing the overall convenience for guests. The neighborhood is described as generally nice, contributing to a satisfactory stay. The Inn offers a clean environment complemented by great staff, including friendly service at the front desk, ensuring a pleasant and efficient experience for those staying there.
However, some reviews hint at a feeling of insecurity in the area, and the hotel seems to cater more as a lodging for those looking to spend the bulk of their day exploring outside. Nevertheless, The Residency Inn's affordability paired with its strategic location presents it as a practical option for travelers desiring both economic and logistical advantages during their stay.
The Residency Inn appears to have a mixed response concerning its breakfast offerings. While guests often expect a free breakfast as part of their stay, many report that breakfast is not served during their visit. Despite the absence of breakfast, good coffee is consistently available in the lobby each morning, providing a subtle comfort to guests starting their day. However, for those seeking more than a cup of coffee, it's worth noting that coffee makers and microwaves are not provided in the rooms.
The rooms at The Residency Inn generally fall short of expectations, with several guests noting a range of concerns. While some visitors appreciated the clean room, comfortable bed, and friendly staff, many others highlighted significant issues related to the overall maintenance and cleanliness of the accommodations. A recurring theme in the reviews is the outdated and poorly maintained state of the rooms. Guests encountered bathrooms without doors, exposed wires, peeling paint, and basic amenities missing, such as towels. The cleanliness of the rooms is a major point of contention, with numerous reports of filth, bad odors, and even mold visible on the ceilings. The presence of cockroaches and bedbugs further detracted from the experience. In addition to these hygiene issues, some guests mentioned discomfort with the dated and unkempt bedding. Overall, while there are elements of positivity mentioned, the predominant sentiment regarding the hotel rooms is negative, emphasizing the need for significant improvements.
The beds at The Residency Inn have received a range of feedback from guests. Notably, several guests found the beds to be very comfortable, highlighting this as a positive aspect of their stay. However, there were significant concerns regarding cleanliness and maintenance. Issues such as stains on mattresses and sheets, as well as more serious problems like the presence of bed bugs and mold, were reported. Additional concerns included damaged mattresses and an unpleasant odor in some rooms. While comfort was a noted advantage, the recurring issues with cleanliness and maintenance detract from the overall experience.
The Residency Inn falls significantly short when it comes to cleanliness and maintenance. Guests reported an overwhelming number of issues, from dirty and smelly rooms to mold and mildew on windows, curtains, and mattresses. The condition of the bedding raised concerns with mentions of dirty, stained sheets and even allegations of blood on them. Bathrooms did not fare better, with complaints of hair on shower walls, dirty bathtubs, and low-quality towels. The exterior of the hotel also faced criticism, described as not well maintained, with trash lingering in walkways and broken items scattered around. Safety concerns were heightened by the lack of proper lighting in breezeways. The state of repair was poor, with mentions of malfunctioning TVs and heating units. Unwanted surprises such as roaches and leftover personal items from previous occupants added to the discomfort experienced by guests. Overall, the descriptions of the hotel paint a picture of a property in serious need of attention and repairs.
The staff at The Residency Inn have left a positive impression on guests through their exceptional kindness and welcoming nature. Many guests noted the helpfulness and friendliness of the front desk employees, particularly highlighting individuals like Stephanie, William, and Dawn for their exemplary conduct and customer service. William, described as sweet, and the property managers Dawn and Dawn, were especially delightful and hardworking. The night staff received praise for going above and beyond, delivering superior service that made guests feel comfortable and valued. While there were some mentions of less welcoming encounters, the overall sentiment is overwhelmingly positive, with a preference for the inviting and friendly demeanor of the staff, including the cleaning staff. Even when dealing with issues, the staff’s honesty and attempt to resolve matters, such as offering refunds, were appreciated by guests.
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Location
Despite some confusion regarding the signage, which misleadingly indicates Rodeway Inn, the property's location on a major road affords straightforward access to various sites, enhancing the overall convenience for guests. The neighborhood is described as generally nice, contributing to a satisfactory stay. The Inn offers a clean environment complemented by great staff, including friendly service at the front desk, ensuring a pleasant and efficient experience for those staying there.
However, some reviews hint at a feeling of insecurity in the area, and the hotel seems to cater more as a lodging for those looking to spend the bulk of their day exploring outside. Nevertheless, The Residency Inn's affordability paired with its strategic location presents it as a practical option for travelers desiring both economic and logistical advantages during their stay.
Breakfast
Rooms
Beds
Cleanliness
Staff
Yes, The Residency Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Residency Inn.
No, The Residency Inn doesn't allow dogs.
Yes, parking facilities are available at The Residency Inn.
No, The Residency Inn doesn't have a gym.
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