Ramada Plaza by Wyndham Gatineau/Manoir du Casino
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Summary of reviewsThe Ramada Plaza by Wyndham Gatineau/Manoir du Casino is positively regarded by visitors, particularly for its strategic location. The hotel’s proximity to major attractions like the nearby casino, Ottawa's parliament buildings, museums, Gatineau Park and local amenities such as grocery stores, restaurants and shopping centers enhance the guest experience. Visitors also appreciate the ample, free parking available, making the stay even more convenient for those traveling by car.
Guests have generally favorable impressions of the hotel's breakfast, noting a well-stocked buffet with a variety of options and a good quality-to-price ratio. The friendliness and courtesy of the breakfast and reception staff contribute to a positive dining experience. However, some guests were disappointed by the extra cost of breakfast and inconsistent availability.
The rooms at the hotel receive significant praise for their spaciousness, cleanliness and modern amenities like fireplaces and hot tubs. Comfortable beds and good room layouts are commonly mentioned positive aspects. Despite some concerns about outdated decor and maintenance issues, most guests find the rooms comfortable and well-equipped.
Cleanliness is a mixed area with many guests satisfied with the cleanliness of the rooms and the friendliness of housekeeping staff. However, issues like dirty hallways and inconsistency in cleaning detail are points needing improvement.
Staff at the hotel are typically described as kind, attentive and professional. The helpfulness of front desk, housekeeping and restaurant personnel contribute to a welcoming atmosphere, though occasional reports of unprofessionalism indicate some inconsistencies.
The free Wi-Fi service provided by the hotel has mixed reviews with some guests finding it reliable and easy to access, while others experience connectivity issues and find limitations in the number of devices per connection frustrating.
The gym is appreciated for its cleanliness and adequate facilities, albeit some equipment functionality issues and lack of amenities like towels and air conditioning. The indoor pool is enjoyed by families, particularly children, though concerns about cleanliness and maintenance detract from the overall experience.
Parking is generally hassle-free with ample, clean and free spaces available, although some guests note occasional difficulty in finding spots. The proximity of parking to the hotel entrance is also a plus.
Families find the hotel particularly accommodating with spacious rooms suitable for larger groups and child-friendly amenities like the pool. The hotel's value for money and polite staff further enhance its appeal as a family vacation spot.
Beds at the hotel receive mixed feedback. Many guests find them comfortable and conducive to a restful sleep, although some report the beds being too soft or worn.
Overall, the Ramada Plaza by Wyndham Gatineau/Manoir du Casino is well-regarded for offering a comfortable stay with strategic location advantages, friendly staff and good amenities, though there are areas like dining options, cleanliness and Wi-Fi connectivity that could benefit from improvement.
Categories
Guests have generally favorable impressions of the hotel's breakfast, noting a well-stocked buffet with a variety of options and a good quality-to-price ratio. The friendliness and courtesy of the breakfast and reception staff contribute to a positive dining experience. However, some guests were disappointed by the extra cost of breakfast and inconsistent availability.
The rooms at the hotel receive significant praise for their spaciousness, cleanliness and modern amenities like fireplaces and hot tubs. Comfortable beds and good room layouts are commonly mentioned positive aspects. Despite some concerns about outdated decor and maintenance issues, most guests find the rooms comfortable and well-equipped.
Cleanliness is a mixed area with many guests satisfied with the cleanliness of the rooms and the friendliness of housekeeping staff. However, issues like dirty hallways and inconsistency in cleaning detail are points needing improvement.
Staff at the hotel are typically described as kind, attentive and professional. The helpfulness of front desk, housekeeping and restaurant personnel contribute to a welcoming atmosphere, though occasional reports of unprofessionalism indicate some inconsistencies.
The free Wi-Fi service provided by the hotel has mixed reviews with some guests finding it reliable and easy to access, while others experience connectivity issues and find limitations in the number of devices per connection frustrating.
The gym is appreciated for its cleanliness and adequate facilities, albeit some equipment functionality issues and lack of amenities like towels and air conditioning. The indoor pool is enjoyed by families, particularly children, though concerns about cleanliness and maintenance detract from the overall experience.
Parking is generally hassle-free with ample, clean and free spaces available, although some guests note occasional difficulty in finding spots. The proximity of parking to the hotel entrance is also a plus.
Families find the hotel particularly accommodating with spacious rooms suitable for larger groups and child-friendly amenities like the pool. The hotel's value for money and polite staff further enhance its appeal as a family vacation spot.
Beds at the hotel receive mixed feedback. Many guests find them comfortable and conducive to a restful sleep, although some report the beds being too soft or worn.
Overall, the Ramada Plaza by Wyndham Gatineau/Manoir du Casino is well-regarded for offering a comfortable stay with strategic location advantages, friendly staff and good amenities, though there are areas like dining options, cleanliness and Wi-Fi connectivity that could benefit from improvement.
Hotel near Ski Resorts
The hotel is located in Gatineau and is close to local attractions, providing a comfortable base for exploring the region's winter sports options. It is located 19.3km from Mont Cascades.
Hotel Taking Steps Towards Sustainability
Recognized as an eco-friendly hotel, this property offers specific green amenities including eco-friendly toiletries, features carpet-free rooms, and provides electric vehicle charging stations for guests.
Hotel for Honeymoon
Featuring luxurious guest rooms and a relaxing spa, this hotel is located across from the Casino du Lac Leamy. Select rooms include an electric fireplace and hot tub, creating a cozy and intimate experience.
Family Friendly Hotel
The hotel offers amenities suitable for families and is located near the Casino du Lac-Leamy. It provides options for family entertainment and relaxation.
Romantic Hotel
Located across from the Casino du Lac Leamy, this hotel offers luxurious guest rooms and a relaxing spa. Some rooms feature a fireplace and air jet tub. The Bistro 75 offers bistro-style dishes and a variety of wines.
Hotel with Swimming Pool
This hotel has an indoor pool and is located across the street from Casino du Lac Leamy. It also provides spa services, offering guests a relaxing experience. There's also an on-site restaurant.
Indoor Pool
Accessible Hotel
Recognized with a Special Prize by Kéroul for its accessibility efforts, this hotel offers wheelchair accessibility throughout its grounds. It provides handicapped parking and features a specific King Room designed for mobility access.
4-Star Hotel
Located across from the Lac Leamy Casino, this hotel offers luxurious rooms and a relaxing spa. It provides a comfortable and convenient base for exploring the Gatineau-Ottawa area.
Hotel with Indoor Pool
Featuring a heated indoor pool, this hotel also includes a sauna and spa, offering a relaxing and active stay. It is located near Leamy Lake and Casino du Lac-Leamy.
Hotel with Rooms With Fireplace
Business Hotel
Hotel with Gym
About Ramada Plaza by Wyndham Gatineau/Manoir du Casino
License: 157463
Guest Reviews
Location
Guests enjoy the availability of nearby grocery stores, restaurants and shopping centers, all within walking distance. The hotel’s location also facilitates access to major highways and public transportation, making exploration and travel straightforward. Despite some noise complaints, most reviews celebrate the convenience and central positioning, particularly for those with planned activities in the vicinity.
Overall, the hotel offers a solid base for both leisure and business travelers with its strategic location enhancing the overall guest experience.
Breakfast
The friendliness and courtesy of the breakfast and reception staff were frequently praised, indicating a high level of service. The cleanliness of the breakfast area and rooms also received positive mentions, contributing to a pleasing overall experience.
However, several guests were disappointed that breakfast was not included in the room rate, which detracted from the perceived value of their stay, especially considering the price of the accommodations. Those who paid for breakfast sometimes found the options limited and the quality lacking with specific criticisms about the buffet being cold, meats overdone and the absence of fresh fruits. Some guests felt that the breakfast was overpriced and not worth the additional cost.
Additionally, the availability of breakfast appeared inconsistent with some guests noting issues in obtaining breakfast vouchers or finding the restaurant closed during their stay. There were also mentions of a desire for breakfast delivery to rooms and more gluten-free options to cater to varied dietary needs.
Overall, while the breakfast experience at Ramada Plaza by Wyndham Gatineau/Manoir du Casino had its highlights such as variety and good service, there were notable concerns related to value, inclusivity and consistency that could benefit from attention.
Dinner
When open, the restaurant menu was described as basic and some found the food costly relative to its quality. There were also comments on the absence of vital amenities like room service and functioning vending machines, which compounded dining inconveniences. Overall, while the quality of lunch service was appreciated, the frequent closures and limited dining options presented significant challenges for guests.
Rooms
However, it's evident that the hotel has areas in need of improvement. Some guests reported issues with outdated decor, cleanliness problems and maintenance issues such as clogged drains and non-functional appliances. There were also specific complaints concerning room readiness with some guests finding their rooms not ready for check-in even past the expected time.
Moreover, soundproofing appeared to be inadequate for some, causing disturbances from hallway noise or adjacent rooms. Despite these drawbacks, many reviewers appreciated the hotel's quiet and convenient location, value for money and the generally comfortable and spacious room offerings. In summary, while there are certain aspects that need attention, the hotel's large, well-equipped rooms and strategic location seem to provide a satisfactory stay for most guests.
Beds
However, some guests report issues with bed comfort, pointing out that the beds can be too soft or worn down, which sometimes leads to an uncomfortable sleeping experience. Complaints also include instances of noisy beds, unclean bedding and sagging mattresses. Despite these concerns, many guests still consider the beds to be a positive aspect of their stay, emphasizing the peaceful and comfortable environment.
Cleanliness
However, there are significant concerns as well. Frequent mentions of dirty hallways and carpets, mold in bathrooms and inadequately cleaned common areas detract from guest experiences. Several reviews cite issues like dusty windows, dirty floors, unclean bathtubs and smelly, cigarette-smoked rooms. Some guests reported having to request room cleaning services and noted poor response times and insufficient attention to detail.
This hotel appears to provide a clean and comfortable experience for some, though consistency in cleaning standards is an area needing improvement.
Staff
However, there are occasional reports of unprofessionalism and indifference among some staff members. A few guests experienced slow service and unhelpful interactions, indicating that while the overall experience is positive, there may be inconsistencies in service quality. Despite this, the majority of feedback commends the staff for their efforts to provide excellent customer service, making guests feel valued and comfortable during their stay.
Wi-Fi
Gym
Pool
However, many reviews highlighted significant concerns. Complaints about cleanliness were frequent with several noting murky water, a visible ring of dirt and a general lack of maintenance. Issues with temperature were also common with many finding the water too cold. Overcrowding and limited access, even with reservations, frustrated several guests. Additionally, the closed or poorly maintained spa area added to the disappointment for those seeking a relaxing experience.
In summary, while the pool area has potential and appeals to families with children, there are numerous aspects that need improvement, especially regarding cleanliness, maintenance and accessibility.
Parking
Despite the abundant parking, some guests have found it challenging with limited access and difficulty finding spots at times. The proximity of the parking to the hotel entrance is appreciated, although a few have mentioned a longer walk from their cars. The parking lot itself can be dark and not always cleared of snow, but it's largely seen as a convenient feature with the added benefit of being free.
Overall, the parking facilities at the Ramada Plaza by Wyndham Gatineau/Manoir du Casino are highly regarded for their spaciousness, cleanliness and ease of access, contributing to a comfortable stay for visitors.
Family
The hotel is highly praised for its suitability for family vacations, offering a clean pool that meets the primary criteria for families traveling with young children. The dining options are also deemed great with family tables available and good choices for family meals, contributing to a convenient and enjoyable stay.
Despite a few negative comments on furniture quality and management issues, the overall consensus is that the hotel offers a good quality/price ratio. Polite staff and a fully sound-insulated suite add to the positive experience, making it a favorable option for families planning either a short stay or a week-long vacation.
4 Star
However, there are mixed feelings about the hotel living up to the four-star designation. While some guests had an excellent overall experience, others were disappointed, expecting a higher standard. Multiple reviews question the legitimacy of the four-star rating, indicating that compared to other four-star hotels, this one did not meet their expectations. Instances of approval and availability issues also contributed to the dissatisfaction of some guests.
Overall, while the comfort and service are frequently commended, there is some skepticism regarding the hotel's four-star status from certain customers.
Rooms with Fireplace
Business
Indoor Pool
Romantic
Yes, Ramada Plaza by Wyndham Gatineau/Manoir du Casino has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Ramada Plaza by Wyndham Gatineau/Manoir du Casino.
No, Ramada Plaza by Wyndham Gatineau/Manoir du Casino doesn't allow dogs.
No, parking facilities aren't available at Ramada Plaza by Wyndham Gatineau/Manoir du Casino.
Yes, Ramada Plaza by Wyndham Gatineau/Manoir du Casino has a gym.
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