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Summary of reviewsThe Fairfield Inn & Suites by Marriott Gatlinburg Downtown receives high praise for its exceptional location, cleanliness and overall guest experience. Nestled conveniently close to downtown Gatlinburg, this hotel offers easy access to shops, restaurants and the Great Smoky Mountains National Park. Although some guests note it is slightly further from the main strip than anticipated, most find the hotel's proximity to attractions ideal for exploring the city on foot.
Guests are highly satisfied with the clean, spacious and modern rooms, noting their immaculate condition and the comfort of amenities like microwaves, mini coffee makers and mini fridges. The bathrooms are particularly praised for their size and cleanliness and many find the beds very comfortable, contributing to a cozy stay. Despite a few mentions of discomfort with the beds, the overall sentiment leans positive.
The hotel's cleanliness consistently receives commendations with both the rooms and common areas described as spotless and well-maintained. This hygiene standard, combined with friendly and helpful staff, enhances the guest experience. Particular staff members are singled out for their exceptional service, reinforcing the hotel's reputation for great customer service and creating a welcoming atmosphere.
The breakfast at Fairfield Inn & Suites offers a satisfactory start to the day with favorites like waffles, oatmeal and eggs. Although some guests feel the breakfast could use more variety and better vegan options, the overall feedback is positive, appreciating the well-stocked and cozy breakfast room.
The hotel's pool and hot tub are standout features, frequently mentioned as clean, inviting and relaxing. While one review noted the heated pool was too cold, the majority of guests enjoy these amenities as part of their pleasant stay. Parking is generally convenient, though the $20 daily fee raised some concerns. Nevertheless, the ease and safety of parking are appreciated by most.
Ideal for families, the hotel offers spacious rooms, stunning mountain views and excellent service. It is a suitable choice for family vacations and special events like anniversaries and weddings. In terms of value, many guests are pleasantly surprised by the high-quality experience, often feeling it exceeds typical three-star expectations.
Overall, Fairfield Inn & Suites by Marriott Gatlinburg Downtown impresses visitors with its balance of comfort, convenience, cleanliness and friendly service, making it a highly recommended option for anyone looking to explore Gatlinburg. Show more
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Categories
Hotel near Golf Courses
The Fairfield Inn & Suites is in close proximity to Gatlinburg Golf Course.
Hotel near Ski Resorts
Located in downtown Gatlinburg, this hotel is close to Ober Gatlinburg. It offers comfortable accommodations with easy access to skiing and other attractions.
Business Hotel
This hotel is equipped with modern business facilities, including meeting rooms and high-speed internet.
Hotel with Gym
The Fairfield Inn & Suites offers a fitness center. This hotel provides a solid and accessible fitness option in a downtown location.
3-Star Hotel
Located in downtown Gatlinburg, this Fairfield Inn & Suites offers modern accommodations and reliable service. Its central location provides easy access to local attractions and dining options.
Hotel with Outdoor Pool
This hotel provides a seasonal outdoor heated pool, a hot tub, and a fire pit area, offering multiple ways to relax outdoors.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Heated Pool
Room Types
King RoomThis double room has an air conditioning and seating area.
Double RoomThe hot tub is a top feature of this double room. The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.
King SuiteThis suite has a flat-screen TV.
Queen SuiteThis suite features a seating area and air conditioning.
Guest Reviews
8.9
Excellent
Location
Fairfield Inn & Suites by Marriott Gatlinburg Downtown enjoys high praise for its impressive location. Nestled conveniently close to the heart of Gatlinburg, guests appreciate its proximity to downtown with some noting it's just a short walk to shops, restaurants and the vibrant center. The hotel is perfectly positioned for those looking to explore the Great Smoky Mountains National Park, being very close to both the park entrance by car and the city center on foot.
The ease of access is a recurring theme, making it an ideal spot for those who prefer to park their car and venture out on foot to enjoy the local attractions. Despite being close to the main strip, the hotel manages to maintain a peaceful and quiet ambiance, adding to the overall comfort and appeal. Guests find the distance suitable for a relaxing walk, though a few noted it was slightly further than anticipated.
Adding to the favorable location are the clean and spacious rooms, coupled with friendly and helpful staff. Facilities like the hot tub, fire pit and overall cleanliness contribute positively to the guest experience. The combination of great location, cleanliness and amenities make it a desirable choice for visitors looking to explore Gatlinburg with the convenience of having attractions within easy reach.
Breakfast
At the Fairfield Inn & Suites by Marriott Gatlinburg Downtown, the breakfast experience receives mixed feedback but leans towards the positive. Guests frequently highlight the excellence and completeness of the breakfast offerings, mentioning favorites like waffles, oatmeal and eggs that were better than average. Many appreciated the well-stocked breakfast room and the assortment of options, which were particularly suitable for families with kids.
However, some guests felt that the breakfast could use more variety and noted that it contained typical items one might expect from a continental breakfast. While it was often described as good, hot and fresh, a few reviewers mentioned limited choices and the lack of vegan options. There were also some criticisms about the overall selection and comments suggesting that the breakfast looked better in photos. Despite these points, the ambiance, featuring a nice breakfast room with a fireplace, coupled with friendly staff, contributed to a generally pleasant start to the day at this conveniently located hotel in Gatlinburg.
Rooms
Fairfield Inn & Suites by Marriott Gatlinburg Downtown offers a highly satisfying stay with its clean, spacious and modern rooms. Many guests have praised the immaculate and spotless condition of the accommodations. Guests have found the rooms to be not only spacious but also equipped with all necessary amenities such as microwaves, mini coffee makers and mini fridges.
The bathrooms are particularly noted for their large size and cleanliness and the showers have received commendations for their quality. The beds are often described as very comfortable, contributing to a cozy and restful environment. King suites with sofa beds have been highlighted as exceptionally nice, offering ample space and comfort.
Rooms are consistently described as comfortable and modern with a new feel that adds to the overall positive experience. Some reviews noted minor issues such as the bed being uncomfortable or rooms feeling damp with the AC on, but these appear to be exceptions rather than the norm.
In summary, guests at this hotel can expect a fantastic room experience with cleanliness, comfort and spaciousness as standout features, making it a highly recommended option for those visiting Gatlinburg Downtown.
Beds
At Fairfield Inn & Suites by Marriott Gatlinburg Downtown, guest opinions about the beds are mixed but lean positively overall. Many guests found the beds to be extremely comfortable, noting that they were free from hard or lumpy sections, which contributed to restful sleep. Remarks such as 'comfortable bed with no hard or lumpy sections,' 'very comfortable beds,' and 'the beds were the best part' highlight these positive experiences.
On the other hand, a number of guests had less favorable opinions about the beds. Criticisms included descriptions of the beds being too firm, uncomfortable and issues with pillows being flat or feeling like rocks. Some guests also mentioned concerns about the mattress quality and cleanliness.
Overall, it appears that while a significant number of guests enjoyed a comfortable sleep experience, others felt that improvements could be made to enhance bed comfort further.
Cleanliness
Fairfield Inn & Suites by Marriott Gatlinburg Downtown consistently receives high marks for its cleanliness. Numerous guests commend the property for being very clean, well-maintained and modern. The rooms, in particular, are highlighted for their cleanliness and comfort with many reviewers noting that the beds are both clean and very comfortable. The hotel itself is described as super clean, quiet and welcoming with well-kept grounds that add to its appeal.
Visitors also appreciate that everything in the hotel appears clean, updated and well-kept. Despite one mention of a room not being cleaned during a three-day stay, the overall consensus points to a high standard of cleanliness throughout the property. Additionally, the staff garners praise for their friendliness and accommodating nature, contributing positively to the overall experience. In summary, the hotel stands out for its clean environment, modern amenities and an inviting atmosphere, making it a top choice for travelers prioritizing cleanliness and comfort.
Staff
The staff at Fairfield Inn & Suites by Marriott Gatlinburg Downtown receive remarkable praise from guests. Descriptions consistently highlight their friendliness, helpfulness and accommodating nature. Every encounter with the team, from the reception to breakfast service, exudes warmth and respect, fostering a welcoming and homelike atmosphere. Specific mentions of staff members, such as Christina and Melody, underscore individual efforts in going above and beyond for guests. Despite a few contrasting experiences, the collective sentiment is overwhelmingly positive, attributing great customer service, professionalism and consistent friendly interactions to the hotel's staff.
Pool
Fairfield Inn & Suites by Marriott Gatlinburg Downtown receives numerous positive feedback regarding its pool facilities. Guests frequently mention the pool and hot tub as great features of the hotel. The pool, often described as clean and inviting, is heated and comes with towels, enhancing the experience with convenience. The hot tub is particularly highlighted with many guests enjoying its relaxing effects after a long day. While one review notes that the heated pool was too cold for their taste, the overall sentiment is highly favorable, emphasizing the pool and hot tub as standout amenities that contribute to a pleasant stay.
Parking
Fairfield Inn & Suites by Marriott Gatlinburg Downtown generally offers convenient and easily accessible parking. Many guests appreciated that the parking is included in the pricing and found it safe and straightforward. Free parking on-site was also noted, making it easy for travelers to store their vehicles. There were mentions of ample parking spaces, which contributed to a hassle-free experience. However, a consistent point of concern was the daily $20 parking fee, which some guests felt was an additional cost that detracted slightly from the overall convenience. Despite this, the overall sentiment about the parking situation was positive, emphasizing its convenience and availability.
Family
Fairfield Inn & Suites by Marriott Gatlinburg Downtown offers a welcoming and clean environment, making it ideal for families. Guests appreciated the spacious rooms, comfortable beds and excellent bathrooms, alongside the stunning mountain views. The service is consistently excellent, enhancing the overall family experience. The hotel is situated just a short 5-minute walk from downtown Gatlinburg, though some found it to be a bit farther than expected. Nonetheless, it remains a highly recommended choice for various occasions, including family vacations and special celebrations such as anniversaries and weddings.
3 Star
Fairfield Inn & Suites by Marriott Gatlinburg Downtown generally receives favorable feedback from its guests. The hotel has been described as very good, superb and even exceptional by several visitors. While a few ratings are more moderate with scores of 6.00 and 7.00, the majority of reviews highlight a positive experience.
Guests often seem to be pleasantly surprised by the quality of their stays with some questioning how the hotel is rated only three stars, suggesting that their experience exceeded typical three-star expectations. The hotel’s facilities and services appear to leave a lasting impression, contributing to a memorable stay in Gatlinburg. Overall, Fairfield Inn & Suites impresses visitors with a commendable balance of comfort, service and quality.
Yes, Fairfield Inn & Suites by Marriott Gatlinburg Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Fairfield Inn & Suites by Marriott Gatlinburg Downtown.
No, Fairfield Inn & Suites by Marriott Gatlinburg Downtown doesn't allow dogs.
Yes, parking facilities are available at Fairfield Inn & Suites by Marriott Gatlinburg Downtown.
Yes, Fairfield Inn & Suites by Marriott Gatlinburg Downtown has a gym.