Gatlinburg Town Square
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Summary of reviewsGatlinburg Town Square, located just a short drive from the Smoky Mountains National Park, offers an excellent and convenient location that has captivated guests. The resort is perfectly situated for easy access to downtown Gatlinburg, where main attractions, shopping and dining options abound. Visitors also appreciate the serene natural surroundings and picturesque creek views that contribute to a peaceful and relaxing atmosphere. Many find the proximity to major attractions like Ripley's Aquarium, Anakeesta and the Sky Bridge highly beneficial, along with the convenience of a nearby trolley stop.
The resort's accommodations impress with their spaciousness, cleanliness and comfort. Rooms come well-equipped with full kitchens, fireplaces and ample living space, making them ideal for families and extended stays. Additional amenities such as balconies, firepits and accessible parking further enhance the positive experience. Although there are minor critiques about outdated decor and occasional cleanliness issues, the general consensus portrays a well-maintained and homely environment.
Guests consistently praise the resort's cleanliness. The rooms and common areas are generally seen as clean and inviting, although occasional issues such as dusty spots and worn-out carpets are noted. Despite these minor areas for improvement, the overall level of cleanliness tends to meet or exceed expectations, bolstered by a friendly housekeeping staff.
The staff receive commendations for their friendliness, professionalism and helpfulness. Numerous reviews highlight the accommodating and efficient nature of the front desk and maintenance personnel, which significantly enhances guests' experiences. Although there are a few mentions of less favorable interactions, the majority of reviews reflect positively on the staff's service quality.
Family-friendliness is a standout feature of the resort with plenty of activities catering to both young children and teenagers. Spacious rooms and in-room amenities like kitchens and washer/dryers make it convenient for family stays. Activities such as games, sports and pools keep children entertained, while features like a huge checkerboard and dedicated play areas further enhance the resort's appeal for families. Safety is also a priority, creating a secure environment for visitors and their children.
However, reviews of the pool facilities are mixed. While the availability of indoor and outdoor pools is appreciated, issues such as limited space, cool water temperatures and maintenance lapses detract from the overall experience. Heated pools and hot tubs are particularly enjoyed, but guests suggest improvements in upkeep and pool area amenities.
WiFi service receives mixed feedback as well with some guests finding it reliable while others experience connectivity issues. The limitations in WiFi service are a point of frustration for some visitors, although the overall satisfaction with other amenities often mitigates this concern.
Accessibility is another mixed aspect with positive mentions of designated handicapped parking and rooms tailored for guests with physical limitations. Conversely, the lack of elevators and compact parking spaces pose challenges for guests with mobility issues.
Overall, Gatlinburg Town Square offers a blend of comfort, convenience and family-friendly activities in a prime location. While there are areas needing improvement, the resort's strengths in cleanliness, room quality and staff service contribute significantly to a pleasant and enjoyable stay.
Categories
The resort's accommodations impress with their spaciousness, cleanliness and comfort. Rooms come well-equipped with full kitchens, fireplaces and ample living space, making them ideal for families and extended stays. Additional amenities such as balconies, firepits and accessible parking further enhance the positive experience. Although there are minor critiques about outdated decor and occasional cleanliness issues, the general consensus portrays a well-maintained and homely environment.
Guests consistently praise the resort's cleanliness. The rooms and common areas are generally seen as clean and inviting, although occasional issues such as dusty spots and worn-out carpets are noted. Despite these minor areas for improvement, the overall level of cleanliness tends to meet or exceed expectations, bolstered by a friendly housekeeping staff.
The staff receive commendations for their friendliness, professionalism and helpfulness. Numerous reviews highlight the accommodating and efficient nature of the front desk and maintenance personnel, which significantly enhances guests' experiences. Although there are a few mentions of less favorable interactions, the majority of reviews reflect positively on the staff's service quality.
Family-friendliness is a standout feature of the resort with plenty of activities catering to both young children and teenagers. Spacious rooms and in-room amenities like kitchens and washer/dryers make it convenient for family stays. Activities such as games, sports and pools keep children entertained, while features like a huge checkerboard and dedicated play areas further enhance the resort's appeal for families. Safety is also a priority, creating a secure environment for visitors and their children.
However, reviews of the pool facilities are mixed. While the availability of indoor and outdoor pools is appreciated, issues such as limited space, cool water temperatures and maintenance lapses detract from the overall experience. Heated pools and hot tubs are particularly enjoyed, but guests suggest improvements in upkeep and pool area amenities.
WiFi service receives mixed feedback as well with some guests finding it reliable while others experience connectivity issues. The limitations in WiFi service are a point of frustration for some visitors, although the overall satisfaction with other amenities often mitigates this concern.
Accessibility is another mixed aspect with positive mentions of designated handicapped parking and rooms tailored for guests with physical limitations. Conversely, the lack of elevators and compact parking spaces pose challenges for guests with mobility issues.
Overall, Gatlinburg Town Square offers a blend of comfort, convenience and family-friendly activities in a prime location. While there are areas needing improvement, the resort's strengths in cleanliness, room quality and staff service contribute significantly to a pleasant and enjoyable stay.
Resort near Ski Resorts
This resort is located in Gatlinburg and offers proximity to Ober Gatlinburg. Guests can enjoy comfortable accommodations with easy access to skiing and other winter activities.
Family Friendly Resort
This resort provides family-oriented accommodations with spacious suites and a range of on-site activities. Its central location offers easy access to Gatlinburg's attractions and dining.
Resort with Swimming Pool
This resort is well-regarded and offers a positive guest experience. It provides access to swimming pools as part of its resort amenities.
Indoor Pool Outdoor Pool
Resort with Free Wi-Fi
This resort offers free Wi-Fi, ensuring guests stay connected. Being a resort, it provides comprehensive services and amenities for a comfortable and connected stay.
3-Star Resort
Gatlinburg Town Square by Exploria Resorts provides comfortable accommodations with resort-style amenities. Its central location allows easy access to Gatlinburg's attractions and dining options.
Resort with Outdoor Pool
Amenities include a seasonal outdoor pool, a dedicated children's pool, and a hot tub, catering to both adults and younger guests.
Resort with Indoor Pool
Gatlinburg Town Square offers an indoor pool which is flooded by natural sunlight from the large windows.
Cheap Resort
Accessible Resort
Resort with Gym
Guest Reviews
Nestled just a short drive from the Smoky Mountains National Park, Gatlinburg Town Square offers a prime location that is hard to beat. Guests consistently describe it as excellent and perfect for easy walks to main attractions, shopping and dining on the main strip of Gatlinburg. The hotel is also conveniently situated near the Convention Center, making it an ideal spot for both leisure and business travelers.
The property enjoys a quiet setting that ensures a peaceful stay, yet it's close enough to all the action that a short stroll leads guests to downtown Gatlinburg. Many highlight the beauty of the natural surroundings with serene creek views contributing to a relaxing atmosphere.
For those who prefer exploring on foot, the resort's proximity to numerous attractions such as Ripley's Aquarium, Anakeesta, the Sky Bridge and a variety of restaurants and shops is highly appreciated. Guests also find it handy to catch the trolley from a stop located right in front of the hotel, providing easy access to all parts of the town.
The convenience extends to amenities and accommodations as well. Visitors often note how clean and spacious the rooms are, adding to the overall positive experience. The combination of a great location, accessible parking, excellent amenities and a scenic yet central setting makes Gatlinburg Town Square a standout choice for anyone looking to enjoy the best of Gatlinburg.
Gatlinburg Town Square offers a stay that many guests find enjoyable with particular praise for the spacious and clean rooms. The accommodations are described as large, comfortable and well-equipped, often exceeding guests' expectations. Rooms come with full kitchens, fireplaces and ample living space, which make them ideal for families and longer stays. Many visitors appreciated the cleanliness and comfortable beds, emphasizing that the rooms felt like home.
However, it's worth noting that some guests felt the property and rooms are a bit outdated and could benefit from renovation. In certain cases, cleanliness issues were mentioned, such as dusty areas and worn-out carpets. Despite these occasional shortcomings, the overall impression is positive with many noting the quiet and functional nature of the accommodations.
The location is another highlight, offering convenient access to downtown Gatlinburg while maintaining a peaceful ambiance. Additional amenities like balconies, firepits and ample parking add to the appeal. While there are minor criticisms regarding the property's dated appearance and some maintenance issues, the general consensus is that Gatlinburg Town Square is a comfortable, roomy and well-situated option for a family or group getaway.
Several guest reviews for the beds at Gatlinburg Town Square show a strong trend towards comfort and relaxation. The majority of guests describe the beds as comfortable, often using terms like very comfortable, comfy and extremely comfortable. Many appreciated the size, mentioning extra-large, king and queen beds, which contributed to a pleasant sleeping experience. A number of guests highlighted that the beds were conducive for relaxation and offered a quiet sleep environment.
Despite the predominantly positive feedback, some guests did encounter issues. A few reviews pointed out that certain beds were uncomfortable, hard or even had structural issues like feeling broken down. There were also mentions of stiff mattresses and some discomfort due to issues like bed bugs or dampness in the bedding.
In essence, while most guests found the beds to be a highlight of their stay, ensuring consistency in bed quality could further enhance guest satisfaction. If planning a visit, the likelihood is high that one will experience restful nights on comfortable beds.
Gatlinburg Town Square receives high marks for its cleanliness with numerous guests praising the spotless condition of the rooms. Many reviews highlight that the rooms are very clean, comfortable and well-maintained. Guests repeatedly describe the accommodations as clean, comfortable and inviting. The property is noted for its spacious and well-stocked rooms with plenty of amenities and several guests remarked on the clean and quiet environment.
However, there are occasional mentions of areas needing improvement, such as issues with ventilation leading to mold and instances of dirt and dust in certain spots. The overall property, including common areas and grounds, maintains a clean and tidy appearance, although a few reviews pointed out specific areas like carpets or hallways that require more attention.
Despite these minor drawbacks, guests largely feel that the cleanliness meets and often exceeds, expectations. The comfortable and clean accommodations, combined with the friendly housekeeping staff, enhance the overall pleasant experience at the resort.
The staff at Gatlinburg Town Square consistently receive high praise from guests. The reviews emphasize their friendliness, professionalism and helpfulness. Numerous mentions highlight the accommodating nature of the front desk personnel with specific individuals like Joe receiving commendations for their exceptional service. Maintenance staff are also recognized for their prompt and professional responses. Overall, the welcoming and kind nature of the team leaves a positive impression, contributing significantly to guests' pleasant experiences at the resort. However, occasional feedback mentions less favorable interactions, indicating a few inconsistencies in the otherwise highly regarded service.
Gatlinburg Town Square has received mixed reviews regarding its WiFi service. Some guests reported good WiFi during their stay, noting that it worked great without any issues. However, other guests experienced challenges such as unreliable connection, lack of service entirely and occasional weak TV signals. Despite these varied experiences, the resort has also had periods where WiFi performed satisfactorily for its visitors.
Gatlinburg Town Square offers multiple indoor and outdoor pools, including heated options and hot tubs, making it a hit among families and kids. Reviewers praise the cleanliness and accessibility of the pools, though there are mixed reviews about pool maintenance and cleanliness. Some guests found the outdoor pool area to be in need of better upkeep and complained about cold water despite the presence of heating systems.
The indoor pool is generally regarded as nice, but its size may be too small for the number of guests. Outdoor pools tend to fall short during peak times with issues such as limited space, uneven surfaces and cold water. Additionally, the pool areas sometimes lack sufficient amenities like towels and some sections have been under construction or closed, which disappointed visitors.
Guests also noted that the pool areas could benefit from remodeling and that the outdoor pools could be larger to accommodate more guests comfortably. Despite these drawbacks, the availability of several pools and activities like basketball nets means that many still enjoy their time by the pool. The heated pools and hot tubs were particularly appreciated, offering a welcome relaxation spot. For a better experience, guests suggested extending pool hours and ensuring more thorough cleaning and maintenance.
Gatlinburg Town Square offers an excellent environment for families, providing a range of activities that cater to both young children and teenagers. The spacious rooms are well-suited for families of various sizes, from three to five members, ensuring everyone feels comfortable and at home. Many reviews highlight the meticulous cleanliness and overall welcoming atmosphere, contributing to a positive family experience.
The resort boasts a variety of family-friendly amenities. Kids can enjoy a wide array of games including four-square, basketball, ping pong and corn hole, making their stay engaging and fun. Additional features like a huge checkerboard, a dedicated game area and a play area for younger children further enhance the appeal for families.
Safety is a noted priority at the resort with numerous guests mentioning that they felt secure with their children throughout their stay. The convenience of in-room amenities such as a kitchen and washer/dryer makes it a practical choice for families looking for comfort and ease.
The pool and the huge fire pit are frequent favorites among visitors, providing ample opportunities for relaxation and recreation. Located within walking distance of Gatlinburg's attractions, the resort is perfectly positioned for families to explore the area together.
Overall, Gatlinburg Town Square provides a welcoming, family-friendly environment with plenty of activities and amenities to ensure a memorable stay.
Nestled in the picturesque town of Gatlinburg, Gatlinburg Town Square boasts a prime location, much to the satisfaction of its guests. The property's close proximity to downtown and local restaurants provides the perfect balance of seclusion, privacy and convenience. Visitors appreciate the great value the resort offers and the short walking distance to key attractions. A memorable anecdote among reviewers includes a sighting of a good-sized bear roaming the property, adding a touch of wilderness adventure to an already great experience. The overall sentiment highlights the resort as a fantastic choice for those looking to explore Gatlinburg while enjoying a centrally located and private retreat.
Gatlinburg Town Square offers a pleasant and comfortable stay with spacious and clean rooms. Despite being a three-star property, it features amenities such as a full kitchen, washer, dryer, tub and spa, providing everything needed for a moderate and convenient vacation. The property is nicely decorated but could use some updating. The location is convenient for exploring downtown Gatlinburg and the garage facilities are appreciated.
Guests have had consistently good experiences staying here multiple times, citing friendly service and excellent staff. The pricing is considered affordable, adding to the overall value of the stay. Some guests noted that the building itself could be more appealing, but it is well taken care of.
The balcony views are particularly enjoyed and the overall experience is better than what one might expect from a standard three-star hotel. Many guests are repeat visitors and have expressed their willingness to stay here again, appreciating the clean environment and the good balance between cost and service provided.
Gatlinburg Town Square by Exploria Resorts receives mixed reviews regarding accessibility for guests with disabilities. The property is noted for having some accessible accommodations, including designated handicapped parking spaces and rooms specifically tailored for guests with physical limitations. Guests appreciated the quiet environment and the presence of shuttle services for easier transportation. A highlight for some was the great access and accommodations provided on the property.
However, the lack of elevators posed a significant challenge, particularly for elderly guests and those with mobility issues, often necessitating carrying luggage up stairs. The parking situation also drew criticism for being too tight and having insufficient handicapped spaces. Additionally, some found the showers too small and the walk to the pool to be long and inconvenient. Despite these drawbacks, areas such as accessibility for scooter users were positively mentioned, making parts of the stay more manageable for those with disabilities.
Gatlinburg Town Square receives mixed feedback about its outdoor pool facilities, though several reviews point out positive aspects. Guests appreciate the location, particularly its proximity to the mountains. The outdoor pool area itself has been noted as nicely heated and well maintained. Some guests found it clean and of good size and they enjoyed additional amenities such as an outdoor hot tub, fire pit and recreational games like bean bag toss and checkers.
However, there are consistent issues reported by visitors. Instances of the main pool being closed for maintenance, periods of dirtiness and complaints about the size of the outdoor pool being too small are frequently mentioned. Furthermore, the concrete surrounding the pool area is uneven, possibly affecting guest comfort. Despite these drawbacks, when operational, the pools (including an indoor option) are generally seen as nice features of the resort.
The indoor pool at Gatlinburg Town Square garners mixed reviews from guests. On the positive side, some guests appreciated the warm and inviting atmosphere, especially noting how much kids enjoyed it at night. The pool's heated feature appears to be a highlight for many, making it a pleasant activity even when it wasn't crowded. Additionally, the convenience of having both an indoor pool and a jacuzzi was valued by visitors.
However, there are several critiques that are hard to ignore. Repeated comments indicate that the indoor pool can be quite chilly with some guests even describing it as very cold. The cleanliness of the pool area also seems to be a recurring issue with some guests finding it less than satisfactory. The pool's location in an outside building and its relatively small size compared to the number of guests also detracted from the experience for some. Moreover, the indoor pool area was sometimes described as too hot and there were occasional mentions of it closing early.
In summary, while the indoor pool offers a pleasant, heated swimming experience for some, there are notable areas for improvement, particularly regarding temperature regulation and cleanliness.
Location Show Map
Location
The property enjoys a quiet setting that ensures a peaceful stay, yet it's close enough to all the action that a short stroll leads guests to downtown Gatlinburg. Many highlight the beauty of the natural surroundings with serene creek views contributing to a relaxing atmosphere.
For those who prefer exploring on foot, the resort's proximity to numerous attractions such as Ripley's Aquarium, Anakeesta, the Sky Bridge and a variety of restaurants and shops is highly appreciated. Guests also find it handy to catch the trolley from a stop located right in front of the hotel, providing easy access to all parts of the town.
The convenience extends to amenities and accommodations as well. Visitors often note how clean and spacious the rooms are, adding to the overall positive experience. The combination of a great location, accessible parking, excellent amenities and a scenic yet central setting makes Gatlinburg Town Square a standout choice for anyone looking to enjoy the best of Gatlinburg.
Rooms
However, it's worth noting that some guests felt the property and rooms are a bit outdated and could benefit from renovation. In certain cases, cleanliness issues were mentioned, such as dusty areas and worn-out carpets. Despite these occasional shortcomings, the overall impression is positive with many noting the quiet and functional nature of the accommodations.
The location is another highlight, offering convenient access to downtown Gatlinburg while maintaining a peaceful ambiance. Additional amenities like balconies, firepits and ample parking add to the appeal. While there are minor criticisms regarding the property's dated appearance and some maintenance issues, the general consensus is that Gatlinburg Town Square is a comfortable, roomy and well-situated option for a family or group getaway.
Beds
Despite the predominantly positive feedback, some guests did encounter issues. A few reviews pointed out that certain beds were uncomfortable, hard or even had structural issues like feeling broken down. There were also mentions of stiff mattresses and some discomfort due to issues like bed bugs or dampness in the bedding.
In essence, while most guests found the beds to be a highlight of their stay, ensuring consistency in bed quality could further enhance guest satisfaction. If planning a visit, the likelihood is high that one will experience restful nights on comfortable beds.
Cleanliness
However, there are occasional mentions of areas needing improvement, such as issues with ventilation leading to mold and instances of dirt and dust in certain spots. The overall property, including common areas and grounds, maintains a clean and tidy appearance, although a few reviews pointed out specific areas like carpets or hallways that require more attention.
Despite these minor drawbacks, guests largely feel that the cleanliness meets and often exceeds, expectations. The comfortable and clean accommodations, combined with the friendly housekeeping staff, enhance the overall pleasant experience at the resort.
Staff
Wi-Fi
Pool
The indoor pool is generally regarded as nice, but its size may be too small for the number of guests. Outdoor pools tend to fall short during peak times with issues such as limited space, uneven surfaces and cold water. Additionally, the pool areas sometimes lack sufficient amenities like towels and some sections have been under construction or closed, which disappointed visitors.
Guests also noted that the pool areas could benefit from remodeling and that the outdoor pools could be larger to accommodate more guests comfortably. Despite these drawbacks, the availability of several pools and activities like basketball nets means that many still enjoy their time by the pool. The heated pools and hot tubs were particularly appreciated, offering a welcome relaxation spot. For a better experience, guests suggested extending pool hours and ensuring more thorough cleaning and maintenance.
Family
The resort boasts a variety of family-friendly amenities. Kids can enjoy a wide array of games including four-square, basketball, ping pong and corn hole, making their stay engaging and fun. Additional features like a huge checkerboard, a dedicated game area and a play area for younger children further enhance the appeal for families.
Safety is a noted priority at the resort with numerous guests mentioning that they felt secure with their children throughout their stay. The convenience of in-room amenities such as a kitchen and washer/dryer makes it a practical choice for families looking for comfort and ease.
The pool and the huge fire pit are frequent favorites among visitors, providing ample opportunities for relaxation and recreation. Located within walking distance of Gatlinburg's attractions, the resort is perfectly positioned for families to explore the area together.
Overall, Gatlinburg Town Square provides a welcoming, family-friendly environment with plenty of activities and amenities to ensure a memorable stay.
Ski
3 Star
Guests have had consistently good experiences staying here multiple times, citing friendly service and excellent staff. The pricing is considered affordable, adding to the overall value of the stay. Some guests noted that the building itself could be more appealing, but it is well taken care of.
The balcony views are particularly enjoyed and the overall experience is better than what one might expect from a standard three-star hotel. Many guests are repeat visitors and have expressed their willingness to stay here again, appreciating the clean environment and the good balance between cost and service provided.
Accessible
However, the lack of elevators posed a significant challenge, particularly for elderly guests and those with mobility issues, often necessitating carrying luggage up stairs. The parking situation also drew criticism for being too tight and having insufficient handicapped spaces. Additionally, some found the showers too small and the walk to the pool to be long and inconvenient. Despite these drawbacks, areas such as accessibility for scooter users were positively mentioned, making parts of the stay more manageable for those with disabilities.
Outdoor Pool
However, there are consistent issues reported by visitors. Instances of the main pool being closed for maintenance, periods of dirtiness and complaints about the size of the outdoor pool being too small are frequently mentioned. Furthermore, the concrete surrounding the pool area is uneven, possibly affecting guest comfort. Despite these drawbacks, when operational, the pools (including an indoor option) are generally seen as nice features of the resort.
Indoor Pool
However, there are several critiques that are hard to ignore. Repeated comments indicate that the indoor pool can be quite chilly with some guests even describing it as very cold. The cleanliness of the pool area also seems to be a recurring issue with some guests finding it less than satisfactory. The pool's location in an outside building and its relatively small size compared to the number of guests also detracted from the experience for some. Moreover, the indoor pool area was sometimes described as too hot and there were occasional mentions of it closing early.
In summary, while the indoor pool offers a pleasant, heated swimming experience for some, there are notable areas for improvement, particularly regarding temperature regulation and cleanliness.
Yes, Gatlinburg Town Square has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Gatlinburg Town Square.
No, Gatlinburg Town Square doesn't allow dogs.
No, parking facilities aren't available at Gatlinburg Town Square.
Yes, Gatlinburg Town Square has a gym.
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