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Summary of reviewsTugcan Hotel in Gaziantep consistently receives high praise for its outstanding location, excellent service, and impressive cleanliness standards. Situated conveniently next to the city center, the hotel offers easy access to Gaziantep's vibrant markets, historic sites, and cultural attractions. This prime location, combined with the hotel's luxurious appearance, makes it a favorite among travelers seeking convenience and value.
The breakfast experience at Tugcan Hotel is notable for its freshness and variety, with a buffet that appeals to many guests, despite occasional calls for more diverse options. The friendly and helpful breakfast staff enhance the morning meal, adding to its positive reception. While the breakfast area can sometimes feel cramped, and restocking could be improved for latecomers, overall, it presents a good value experience.
Rooms at Tugcan Hotel are frequently commended for their spaciousness, modern furnishings, and cleanliness. Guests enjoy the comfortable and elegant atmosphere, though some reviews suggest that certain rooms could benefit from updates. Despite minor issues with room size and air conditioning, the hotel provides comfortable beds and sufficient storage, ensuring a pleasant stay.
Cleanliness is a standout feature at Tugcan Hotel, with consistently maintained high standards throughout the rooms and communal areas. Guests appreciate the attention to hygiene, making for a cozy and welcoming environment. The spa area also receives praise for its cleanliness, contributing to the overall relaxation experience.
The hotel's staff is renowned for their friendliness and attentiveness, greatly enhancing the guest experience. Staff members are often noted for their politeness and willingness to go above and beyond to ensure a pleasant stay. Special mentions for exceptional service are common, underscoring the team's dedication to guest satisfaction. While occasional language barriers occur, they are rare exceptions in the context of overwhelmingly positive feedback.
Overall, Tugcan Hotel excels in providing a stellar experience characterized by its prime location, superb cleanliness, tasty breakfast, and exceptionally friendly staff, leaving a lasting favorable impression on its guests. Show more
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Family Friendly Hotel
Tugcan Hotel offers a blend of modern style and historic surroundings, potentially appealing to families interested in cultural experiences. It also offers a sauna and a fitness center.
Business Hotel
Tugcan Hotel features a spa, indoor pool, sauna, and fitness center. It also provides a 24-hour business center and meeting rooms, suitable for business travelers.
Hotel with Parking
This hotel has parking facilities and is situated in a central location. It is a luxury hotel with parking for guests.
EV charging stations
Accessible Hotel
Tugcan Hotel offers accessible bathrooms in select rooms. The hotel is equipped with an elevator, providing accessibility to different floors.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes Government Health code scaning
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? No
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Limitations
Are elevator rides limited? Yes, other limit 2 person max
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Turkish certificate for coronavirus-free tourism resorts
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Spa, indoor pool
Single RoomAir-conditioned room with a minibar and private bathroom.
Double RoomAir-conditioned room with a minibar and private bathroom.
SuiteThis suite features a spacious living area.
Corner SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a minibar, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Presidential SuiteFeaturing free toiletries, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned suite features a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Deluxe Single RoomThe single room features air conditioning, soundproof walls, a wardrobe along with a safe deposit box. The unit has 1 bed.
Deluxe SuiteThe suite provides air conditioning, a wardrobe and a carpeted floor. The unit offers 2 beds.
About Tugcan Hotel
License: 4849
Guest Reviews
8.2
Very Good
Location
Tugcan Hotel in Gaziantep boasts an enviable location that consistently garners high praise from its guests. Nestled right next to the city center, the hotel provides easy access to the bustling Bazaar, the historic Castle, and a variety of services and attractions. Its proximity to the copper market and old town allows visitors to immerse themselves in local culture effortlessly. Surrounded by markets, restaurants, museums, and parks, the hotel is perfectly situated for those looking to explore Gaziantep's vibrant scene. Along with its luxurious appearance and genuine comfort, Tugcan Hotel offers an exceptional stay in one of the city's best locations, making it a top choice for travelers seeking convenience and excellent value for money.
Breakfast
At Tugcan Hotel, breakfast appears to be a generally positive experience for guests, characterized by fresh and enjoyable varieties. The breakfast buffet offers a selection of delicious foods that guests find quite appealing. While some reviews mention that the options are varied, there is feedback suggesting that the buffet could benefit from a greater variety of items. The presentation on the first floor is complemented by a rooftop restaurant with delicious cuisine, enhancing the overall dining experience.
Guests appreciate the friendliness and helpfulness of the staff during breakfast service. Some practical concerns emerge, such as the limited supply for those arriving late to the breakfast service, indicating a need for better restocking. The area where breakfast is served can feel cramped at times, yet the quality of the meal remains notable.
Overall, the breakfast at Tugcan Hotel is seen as a good value, particularly for its category and price. The consistent quality and availability of standard options make it a satisfactory start to the day, even if some days it feels repetitive. While not perfect, it aligns well with guests’ expectations, offering a decent range of tasty choices.
Rooms
Tugcan Hotel offers a mixed bag of experiences when it comes to its rooms. On the positive side, guests frequently commend the rooms for being spacious and clean, with many providing a wide view of the city. The furnishings are often noted as modern and elegant, contributing to a cozy and comfortable stay. There are also suites available on the upper floors that have been renovated to meet higher expectations.
However, some aspects of the rooms require attention, as a number of guests mention that they feel outdated and in need of renovation. While the rooms generally maintain a high standard of cleanliness, some guests have faced issues with room sizes and the effectiveness of the central air conditioning. Despite these minor drawbacks, the hotel provides sufficient storage, comfortable beds, and ensures an overall pleasant experience.
Cleanliness
Tugcan Hotel has consistently impressed its guests with exceptional cleanliness standards, ensuring a comfortable stay in its modern and beautifully decorated rooms. Visitors frequently highlight the hotel's impeccable cleanliness and hygiene, describing both the rooms and communal areas as being very well-maintained. The spacious rooms are complemented by clean and cozy furnishings, creating a welcoming atmosphere for relaxation. Guests particularly appreciate the hotel's friendly and helpful staff, especially in the breakfast room and housekeeping, who enhance the experience with their cheerful and cooperative demeanor. The spa area is also noted for its cleanliness and coziness, further adding to the overall comfort and satisfaction of the stay. While the majority of reviews praise the high level of cleanliness, one comment did mention that the cleaning service was insufficient, indicating a rare deviation from the otherwise excellent standard. Overall, Tugcan Hotel excels in providing a clean and comfortable environment that meets, and often exceeds, guest expectations.
Staff
Tugcan Hotel is renowned for its incredibly friendly and attentive staff, who consistently strive to ensure guests' comfort during their stay. The team is praised for their politeness and ability to accommodate various needs, creating a welcoming and pleasant atmosphere. Many visitors have highlighted the helpfulness of staff members, with individuals like Mr. Beyhan and Meryem receiving special mentions for their exceptional service. The reception and breakfast room personnel stand out for their politeness and cheerful demeanor, enhancing the overall guest experience.
Although there are occasional remarks about language barriers and isolated incidents of perceived rudeness in certain sections, these instances seem to be outliers compared to the overwhelmingly positive feedback about the staff's attentiveness and cooperation. The team at Tugcan Hotel consistently delivers super friendly service, contributing significantly to the favorable impression left on its guests.
Yes, Tugcan Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Tugcan Hotel.
No, Tugcan Hotel doesn't allow dogs.
Yes, parking facilities are available at Tugcan Hotel.