Hôtel de la Cigogne

Geneva 46.20284500, 6.15016700 , 17 Place Longemalle (Show on Map)
8.5
Very Good


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Summary of reviewsHôtel de la Cigogne in Geneva receives high praise for its exceptional location, sophisticated accommodations and impeccable service, making it a top choice for luxury travelers. Its central positioning offers unparalleled convenience with easy access to the city's main attractions, luxury boutiques, renowned landmarks and a variety of dining options. Despite being in the heart of the city, it provides a tranquil environment balancing both vibrancy and serenity.

The breakfast offerings at the hotel have received mixed reviews; while the ambiance and staff's professionalism are well-regarded, the selection and value of the breakfast could use some improvement. In contrast, the dinner experience is consistently applauded for its high-quality, delicious cuisine and excellent service, establishing the hotel’s restaurant as a memorable dining destination.

Guest rooms at Hôtel de la Cigogne are highlighted for their elegance, comfort and spaciousness, often praised for their classic design and luxurious furnishings. They ensure a peaceful and restful stay, though a few reviews mention occasional noise and minor updates needed to the furniture and amenities. Cleanliness throughout the hotel is impeccable, contributing significantly to the overall guest satisfaction.

The hotel's staff are frequently commended for their professionalism, friendliness and attentiveness, significantly enhancing the guest experience. However, the Wi-Fi service has been a notable area of concern with numerous guests reporting unreliable and slow internet connectivity.

Comfortable beds contribute to a restful night's sleep, complementing the luxurious feel of the hotel. Generally regarded as a five-star establishment, Hôtel de la Cigogne impresses with its high standards of service and luxury, albeit with some room for improvement in specific areas like breakfast variety and Wi-Fi reliability. This Swiss gem blends elegance and convenience, living up to its esteemed Relais & Châteaux designation and providing a remarkable stay for its guests.
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Categories
Luxury Hotel
A family-owned hotel in Geneva's heart, known for its understated elegance and comfort. It features spacious rooms with antiques, fireplaces, and four-poster beds. The hotel has a romantic mahogany paneled restaurant serving exquisite cuisine.

Hotel for Honeymoon
Luxury meets comfort and elegance at this spectacular Geneva hotel, ideal to spend the most romantic and memorable vacation with your significant other.

Dog Friendly Hotel
Located in the heart of Geneva, this hotel is known for its elegant atmosphere and pet-friendly policies. It offers a comfortable and convenient stay for guests traveling with dogs.

Romantic Hotel
Located on a picturesque square, this elegant hotel exudes classic Genevan charm. Its refined decor, attentive service, and central yet peaceful location make it ideal for a romantic stay.

5-Star Hotel
This beautifully appointed family hotel is located in the heart of the old town. Its spacious rooms are individually decorated with carefully chosen antiques, lovely furnishings, and interesting works of art.

Boutique-style Hotel

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Gym

Room Types
Classic Double Room En-suite room with satellite TV and a minibar.

Junior Suite with Twin Beds This air-conditioned, elegant junior suite comes with a minibar and satellite TV.

Suite with Queen Bed This suite comes with satellite TV and a minibar. It has a bedroom and a living area.

Classic Twin Room This en-suite room has satellite TV and a minibar.

Junior Suite with Queen Bed This air-conditioned, elegant junior suite comes with a minibar and satellite TV.

Duplex Suite with Queen Bed This suite has a living room and a bedroom upstairs.

Duplex Suite with Twin Beds This suite has a seating area, air conditioning and minibar.

Suite with Twin Beds This suite features a seating area, bathrobe and minibar.

Superior Duplex Suite These largest suites have a queen-size bed, a separate living room and two bathrooms with a bathtub and shower. Some also feature a fireplace. You can enjoy views of the pedestrianized Longemalle Square.

Family Suite Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 3 beds.

Guest Reviews
8.5
Very Good
Location
Hôtel de la Cigogne in Geneva boasts an enviable location that has left visitors highly impressed. Situated centrally, the hotel offers unparalleled convenience for exploring the city. Guests have repeatedly highlighted that it's within a stone's throw from the lake, markets, shopping centers and the historic old town. It's especially noted for its proximity to luxury boutiques, famous landmarks and a plethora of restaurants and cafes.

The central position allows easy access to all main attractions, eliminating the need for taxis and making the stay comfortable and hassle-free. Whether one desires leisurely strolls along the waterfront promenade or a dedicated shopping spree, everything is conveniently close. The seamless blend of old-town charm and the bustling city center provides a perfect backdrop for both tourists and business travelers.

This prime location also ensures tranquil surroundings amidst the vibrant city, giving guests the best of both worlds—quietness in the heart of Geneva. The strategic positioning and pedestrian-friendly area make it an ideal choice for all types of visitors, reaffirming its status as one of Geneva's best-located hotels.

Breakfast
Hôtel de la Cigogne's breakfast offerings have received mixed reviews from guests, highlighting both positive and negative aspects. On the positive side, many guests appreciated the breakfast, describing it as delicious, good and even amazing. The breakfast area is noted for its chic and beautiful ambiance. Guests also praised the breakfast staff for being kind, helpful, friendly and professional, which added to the overall pleasant experience.

On the downside, several guests found the breakfast to be below expectations. Complaints included the limited selection and lack of variety with some noting the absence of fresh fruit, cheese and cold cuts. Others mentioned that the breakfast was overpriced and not up to the five-star standards expected of Relais & Chateaux properties. Service issues were also reported, such as long wait times and incorrect orders. The breakfast was critiqued for being repetitive and bland with some guests feeling that it did not represent good value for money.

In summary, while the ambiance and staff received praise, the breakfast offerings and service quality at Hôtel de la Cigogne have room for improvement to meet the expectations of discerning travelers.

Dinner
Hôtel de la Cigogne offers a delightful dining experience that guests frequently compliment in their reviews. The food at the restaurant is described as consistently good with standout phrases like great food and delicious dinner being commonly mentioned. The gastronomical restaurant within the hotel is particularly highlighted for its wonderful culinary offerings. Guests also appreciate the variety of dining options available, including a lovely terrace restaurant.

The service is often praised with guests noting excellent staff and a satisfactory amount of dining space. The hotel's location is another positive aspect, making it convenient for visitors to explore nearby good restaurants. However, some note the high price of lunch and dinner, indicating that this luxurious dining experience comes with a higher cost.

Despite a minor suggestion for earplugs to ensure a peaceful dining experience, the overall sentiment towards dinner at Hôtel de la Cigogne is overwhelmingly positive, making it a recommended choice for travelers seeking a memorable meal.

Rooms
Hôtel de la Cigogne boasts rooms that are frequently praised for their elegance, comfort and spaciousness. Many guests appreciate the generous size of the rooms, noting their tasteful and unique classic designs that include luxurious and clean furnishings. The rooms often come with ample closet space, large modern bathrooms and high-quality amenities ensuring a comfortable and restful stay.

Several reviews highlight the beautiful and well-decorated interiors with some rooms featuring a cozy fireplace for a homely touch. Guests also note the consistency in cleanliness and the absence of disturbances from other guests, contributing to a peaceful environment.

Despite the overwhelming positive feedback, a few guests found some rooms smaller than anticipated with less impressive views and occasional noise from nearby construction. Additionally, some mentioned that the furniture, while fitting with the historic style of the hotel, felt outdated and certain amenities like lighting and bedding could see improvements.

Overall, Hôtel de la Cigogne presents a compelling mix of spacious, comfortable and tastefully designed rooms, making it a charming choice for those seeking a blend of old-world charm and modern comfort.

Beds
At Hôtel de la Cigogne, guests frequently praise the comfort of the beds with many finding the bedding to be very comfortable or even exceptional. The beds are often described as comfortable with solid support, providing a good night's sleep without being too soft. Despite some guests noting that the beds are smaller in size, such as small double or queen beds, the overall perception leans heavily towards positive experiences with the bedding. The pillows are considered decent, complementing the comfortable experience and a canopy bed option adds a touch of charm. In summary, while there are occasional criticisms about the firmness and size of the beds, the general consensus is that Hôtel de la Cigogne offers a highly comfortable sleeping experience, enhanced by exceptional service from the hotel's staff.

Cleanliness
The cleanliness of Hôtel de la Cigogne leaves a lasting impression on its guests. Reviews consistently highlight the superb level of cleanliness maintained throughout the hotel. Guests frequently describe the rooms as immaculate, very clean, fresh and sanitized. The hotel and its facilities are praised for being clean and well-maintained with guests noting that even during the high season, the cleaning standards remain excellent.

The attention to cleanliness extends to every aspect of the hotel, from the spacious and comfortable rooms to the beautiful, well-decorated interiors. The cleaning staff are commended for their flexibility, ensuring that cleaning is done at a convenient time for guests, enhancing the overall stay experience.

A minor issue was noted concerning hairs on the bathrobes, but overall, the cleanliness of the hotel receives overwhelmingly positive feedback. Combined with great service and location, the standard of cleanliness at Hôtel de la Cigogne contributes significantly to its high reputation among visitors.

Staff
The staff at Hôtel de la Cigogne consistently receive high praise for their professionalism, friendliness and attentiveness. Guests frequently highlight the warm reception and willingness of the team to provide assistance. The reception staff, in particular, are noted for their exceptional service and ability to handle issues promptly, such as resolving PCR problems quickly.

Many reviewers commend the team for being accommodating, kind and extremely helpful. Both the door staff and valet attendants are described as polite and efficient, while the restaurant staff, notably Isabel, are credited with providing attentive service. The staff go out of their way to help, often making guests feel like special clients with their amiable and thoughtful service.

The overall consensus points to a highly professional and supportive team who contribute significantly to the pleasant experience at the hotel. Despite a few isolated comments about unhelpful behavior, the majority of feedback underscores the staff's dedication to ensuring guest satisfaction.

Wi-Fi
Visitors to Hôtel de la Cigogne have consistently encountered significant challenges with the hotel's Wi-Fi service. Numerous reviews highlight issues with the internet connection, describing it as unreliable, complicated and often non-functional. Guests have experienced weak, unstable and slow Wi-Fi, which has made it difficult for them to connect and stay online. Many have described the Wi-Fi as very poor or basically dead, pointing out that this lack of a dependable internet connection has been a considerable inconvenience during their stay. This persistent issue suggests that improvements are necessary to meet guests' expectations for reliable connectivity.

5 Star
Hôtel de la Cigogne is a Relais & Châteaux establishment praised for its incredible service and Swiss hospitality. Many guests highlight its ideally located setting and commend the hotel as a true five-star experience, fitting perfectly into the high standards expected from Relais & Châteaux properties. Visitors consistently describe their stay as excellent, marking it as deserving of its five-star rating.

However, there are contrasting opinions regarding the accommodations and breakfast offerings. Some guests feel that the breakfast lacks variety and does not meet the expectations of a hotel in this class with specific mentions of high prices like a 20.- egg's benedict and overall not offering good value for money. Despite these concerns, the positive feedback on service and overall experience stands out, underscoring the hotel's premier status.

Luxury
Hôtel de la Cigogne, formerly known under the esteemed Relais & Château banner, undoubtedly lives up to its five-star reputation. The hotel exudes a luxurious, elegant style with well-decorated, luxurious rooms that are both aesthetic and incredibly well-maintained. Guests highlight the exquisite quality of the towels and sheets, adding to the overall sense of opulence. Despite a few comments on the old-fashioned and worn-out appearance, the classic charm of the rooms shines through, often surpassing the appeal of the suites.

The hotel’s prime location places luxury brand boutiques and simple luxury shops within easy reach, perfect for those who enjoy high-end shopping. The service provided at Hôtel de la Cigogne is nothing short of incredible, setting a benchmark for five-star Swiss hospitality.


No, Hôtel de la Cigogne doesn't have any pool.

No, a spa isn't available at Hôtel de la Cigogne.

Yes, Hôtel de la Cigogne welcomes dogs.

No, parking facilities aren't available at Hôtel de la Cigogne.

Yes, Hôtel de la Cigogne has a gym.

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